Last Updated: July 26, 2019 (Refresh Now)
WD 8TB My Cloud Home Duo Personal Cloud Storage Dual Drive WDBMUT0080JWT NESN
Last Updated: July 26, 2019 (Refresh Now)
5.9
SCORE
/10
Total Reviews
394
Old Reviews
0
Unverified
163
Spam Test
WARN
4089446.4 GB
MEMORY
Review Analysis - 231 recent, verified reviews
Detailed Mode
Device Compatibility
61network, cloud, access, nas, cloud home
+43%
-57%
" ... There's no local folders sync. ... Everything should go to the Internet and then synced with this device. ... I don't know why WD, that used to create great devices did on this one. ... "
" ... This device has to use the WD software to access the drive. ... "
" ... A lot of other people have reviewed this product saying that it is "not a network drive". ... "
" ... Once installed, immediate problems with my network and could not launch certain types of files, like QuickBooks. ... "
" ... Don't buy if you have any desire for a product that plays nice with iTunes or Sonos. ... "
" ... Spent over two hours on the phone with WD support trying to work through the issues and was nowhere nearer a solution at the end than when I started. ... "
" ... I share a folder to my wife (who is a user on my device) and it does not get added to her account and she cannot access it via the app. ... "
" ... I have several WD network storage devices. ... It does not work well as only a network device. ... "
Software Platform
59plex, app, cloud, interface, access
+25%
-75%
" ... Tech support says the mobile app update is coming but no date as to when that will be. ... But as of now, you can only save documents to the cloud device from the web app on a computer. ... "
" ... With this device you don't have root access so you're forced to connect using their software and then your options are very limited. ... You can't even give a new user admin privileges even though admin privs give you very limited control to begin with. ... "
" ... I cannot access it t all from Linux, which makes it completely useless to me. ... "
" ... It doesn't have a dashboard UI and many of the apps didn't recognize it. ... "
" ... WD my cloud is an online web site. ... "
" ... Very slow, software is horrible. ... "
" ... The WD Discovery software won't uninstall from Mojave correctly and folders can't be accessed locally to get to files for use in Photoshop or other apps. ... "
" ... WD advertises that Plex can be used, and it can, but terribly. ... "
Apps
49app, cloud, access, wd, download
+31%
-69%
" ... There is no way to download folders from My Cloud Home to a phone. ... "
" ... And the final coup, it only acts as a single storage device, it does not store and sync files locally, so if you have a slow connection or worse, no connection, forget about access to your files. ... "
" ... The app is not well designed and never works. ... "
" ... Software isn't ready for prime time. ... It's not a bad device, if all you want to do is backup files from other devices and share them in the cloud, but if you want to use this as your primary storage space this isn't the product to do it. ... "
" ... The My Cloud Home app is also much more limited than the older generation "My Cloud" app, and doesn't have as many "services" (like doesn't allow back-ups), and also limits the shared of files to two options: 1) you can share read-only files / folders, or 2) you have a single "family" folder that other users can read read & write to. ... "
" ... not a NAS devices this is an on premise cloud device. ... WD my cloud is an online web site. ... "
" ... To use plex server you sacrifice over half your Plex membership features, your load times are super slow, and most importantly if you buy the 8tb version for some reason you lose 1tb for software or whatever it is it thinks it needs. ... "
" ... It doesn't have a dashboard UI and many of the apps didn't recognize it. ... "
Memory
48drive, files, cloud, hard drive, backup
+52%
-48%
" ... We use it to keep our larger files, such as pictures, music and recipes. ... "
" ... I use it for cloud storage for smartphone. ... "
" ... I had a WD MyCloud network hard drive and loved it. ... "
" ... The drive's performance was way less than our current drives. ... "
" ... Just needed more storage. ... "
" ... Great drive but transfering files to it from laptop is slowwwwwww . ... "
" ... It's basically a large external drive, but if that is all you need then you are good to go. ... "
" ... Have been transferring files without issue so far ... "
Ease of Use
39easy, user friendly, easy to use, easy to set, simple
+92%
-8%
" ... It was really easy to setup but it was not as easy to access compared to the older models as it is not setup like a shared drive on the home network but on the cloud server instead. ... "
" ... It seems secure enough and it was pretty easy to use. ... "
" ... Easily set up and ready to use ... "
" ... If you are a beginner user or if you want ease of set up and simplicity, this is definitely the device for you. ... "
" ... I like it because it is very easy to set up and use, which is exactly what I wanted. ... "
" ... Overall, this was pretty easy to set up and use. ... "
" ... Easy to use although when it comes to music not much ... "
" ... Very easy but lengthy setup. ... "
Setup
31easy, wd, shares, use, simple
+74%
-26%
" ... It was easy to install and setup. ... "
" ... The setup process is easy. ... "
" ... The good: Set up was super easy. ... "
" ... Good: easy setup, pretty much plug it in and sign up for an account and your good to go. ... "
" ... Setup was pretty simple, getting devices hooked up was easy as well, overall a decent cloud/LAN storage device for home. ... "
" ... It was really easy to setup but it was not as easy to access compared to the older models as it is not setup like a shared drive on the home network but on the cloud server instead. ... "
" ... I got them and tried setting them up according to directions. ... Directions seemed really easy! ... Plugged in the other and went through setup. ... "
" ... easy to install, and easy to use ... "
Product Reliability
23wd, months, unit, network, nas
+26%
-74%
" ... Worked great for 4 months and then died. ... "
" ... Never worked consistently. ... Lots of connection problems. ... Finally, thirty-three days after purchase it died. ... "
" ... I just returned my unit 2 hours after unpack it. ... I'm going to a Synology NAS right now. ... "
" ... Never worked well then died after a few months for no reason. ... "
" ... Total piece of junk. ... "
" ... I have had this hooked for about 2 weeks. ... So 2 weeks have gone by and after the initial backup and maybe a few others, the auto backup has stopped backing up. ... "
" ... Then the automated upload started and duplicated my files 8 times. ... "
" ... I have had this thing for about 6 months and no matter what I do it doesn't work well. ... "
Ports
21usb, network, via, lan, backup
+38%
-62%
" ... The USB only serves to receive data from another source (like an external HD or camera), but does not allow backing up to an external HD. ... "
" ... USB port doesn't recognize connected external drives. ... "
" ... The functions are so stripped down to the point that it is little more than an unsecured external drive with a network port. ... "
" ... Product still responds on port 80 and 443 even though they removed the useful interface. ... "
" ... Unlike their other product, there is no option to backup to a USB attached drive or any location. ... "
" ... I run 8 NAS in my network, from raspberry pi, to pogoplug, to lacie etc. ... "
" ... I have three Mac's, one desktop connected by Ethernet, the other two (laptops) are on the network via WiFi. ... "
" ... A lot of other people have reviewed this product saying that it is "not a network drive". ... "
Wifi
18access, wifi, work, address, local network
+11%
-89%
" ... So you have to resort to sending them over wifi or open internet. ... "
" ... Anything you put on it through the local network is not accessible to you when you access it from logging in, so if you want it available to you when you are away from your home you have to log into it with your password like you do on your phone and put everything in that way. ... "
" ... There is NO LAN access (including basic SMB network file shares). ... I still can't figure out what purpose such a device serves when it cannot be used offline or over the local network . ... "
" ... You can't use a network share. ... "
" ... DON'T BUY THIS PRODUCT IF YOU HAVE MAC'S and want to back up multiple devices over WIFI. ... I have three Mac's, one desktop connected by Ethernet, the other two (laptops) are on the network via WiFi. ... "
" ... Just trying to set a static IP address so I can control access across my network. ... "
" ... After performing a factory reset, the device would not even obtain an IP address. ... "
" ... avoid this unit at all costs, It will not work as you expect a network drive to. ... "
Returns
15returned, back, product, returning, going
-100%
" ... It looks like I'll have to return it and figure out something else. ... "
" ... Will be returning this unit. ... "
" ... UPDATE: returned the product. ... "
" ... Unfortunately I am now beyond the return period and am stuck with this piece of junk. ... "
" ... It looks like I'll have to return it and figure out something else. ... "
" ... Submitted a ticket, hopefully they will be able to fix the issue ASAP. ... "
" ... I returned it. ... "
" ... I am sending this back. ... "
Overall performance
11painfully, large, want, transfer, speed
+27%
-73%
" ... when you have large amount of data, it's slow to transfer into it. ... "
" ... Large image in thumbnails also is painfully slow. ... "
" ... Very slow, software is horrible. ... "
" ... The disk is painfully slow!!! ... "
" ... I'm very disappointed and would never, ever, recommend this to anyone using it for Plex or want speed or even don't want to lose 1tb of storage you paid for. ... "
" ... Not to mention it is SLOW. ... "
" ... It it is very noisy when it boots up. ... "
Storage
11storage, needed, 4 tb, usable, tb of storage
+73%
-27%
" ... I needed more space, so I decided to upgrade. ... "
" ... Plenty of space for all your pictures and movies. ... "
" ... Just needed more storage. ... "
" ... Just needed more storage. ... "
" ... Lots of storage and better than Dropbox where you have to buy more space. ... "
" ... Works great and loving the space on this. ... "
" ... If you are just looking for extra external storage, there are way cheaper options. ... "
" ... One place storage and privacy too. ... "
Codecs
10file, cloud, txt, storage device, storage
+20%
-80%
" ... You can only Copy the files. ... "
" ... Just play the da%#n file! ... "
" ... you cannot transfer files directly. ... "
" ... I ripped all of my DVDs and BlueRays and compressed them to format mkv H.264. ... "
" ... BAD, Not download a folder, or many files, ... "
" ... And the final coup, it only acts as a single storage device, it does not store and sync files locally, so if you have a slow connection or worse, no connection, forget about access to your files. ... "
" ... It's not a bad device, if all you want to do is backup files from other devices and share them in the cloud, but if you want to use this as your primary storage space this isn't the product to do it. ... "
" ... If you created a file called, 'My Document.txt' and you try to open the file by 'my document.txt', you get a 'file not found' error. ... "
Marketplace
9amazon, exactly, advertised, go
+56%
-44%
" ... Item just arrived and so far I am very happy with it ... "
" ... The My Cloud Home Duo works exactly as advertised. ... "
" ... Amazon replaced immediately. ... Replacement works as described . ... "
" ... performs as expected ... "
" ... Works exactly as advertised. ... "
Features
8feature, lacks, set, function, controls
+50%
-50%
" ... I was finally told that the feature is disabled on the home version. ... "
" ... The main problem is that the software has no backup function. ... "
" ... This is absolutely pathetic and infuriating that this simple feature is not available on an expensive product like this. ... "
Network
8home, access, work, lan, external
+50%
-50%
" ... I have several WD network storage devices. ... It does not work well as only a network device. ... "
" ... avoid this unit at all costs, It will not work as you expect a network drive to. ... "
" ... I've had awful trouble trying to get My Cloud to work on my office network. ... "
" ... You can't use a network share. ... "
Price
7waste, worth, time, price
-100%
" ... Not really worth the money ... "
" ... Complete waste of money and time. ... "
" ... Waste of money in my opinion. ... "
" ... Can't afford to flush money down the toilet very often. ... "
" ... Waste of money and time. ... "
" ... This is the worst waste of time and money EVER!!! ... "
" ... don't get attracted by low price, you will regret it. ... "
Video Playback
7videos, well, video, tv, space
+57%
-43%
" ... Plenty of space for all your pictures and movies. ... 500 HD movies and not even halfway full. ... "
" ... Plex media server plays my 2d movies on my smart tv because it can see my drives. ... "
" ... By doing this I have more than 300 movies and tv shows in my Cloud Home, and now I have them with me anywhere in the world with me. ... "
" ... This happening was the deciding factor that I needed one, I remembered the YouTube video and looked into it. ... "
USB
7usb, backup, wd, external hard drive, drives
+29%
-71%
" ... Unlike their other product, there is no option to backup to a USB attached drive or any location. ... This is a critical problem as when the hard drive fails. ... "
" ... External hard drives connected to the USB are only accessible through the mobile applications ... "
" ... This is NOT a standard NAS drive. ... "
" ... USB port doesn't recognize connected external drives. ... "
" ... This device has to use the WD software to access the drive. ... "
Product As Described
6exactly, advertised
+67%
-33%
" ... The My Cloud Home Duo works exactly as advertised. ... "
" ... Replacement works as described . ... "
" ... performs as expected ... "
" ... Works exactly as advertised. ... "
Firmware
5wd discovery software, update, software, load, ip
+20%
-80%
" ... And currently there is not way to manually install the latest firmware update on the device. ... "
" ... After performing a factory reset, the device would not even obtain an IP address. ... "
" ... You basically have to load an unsupported, after-market firmware on it to make it usable. ... "
Camera
5back, would, recommend, pictures, need
+60%
-40%
" ... I love having all my photos available from my phone all the time. ... "
" ... Save photos and release phone space ... "
" ... I can pull all my photos when people ask for them!! ... "
Sound Quality
4music, sounds, like, large, impossible
+25%
-75%
" ... Then thought at least I could use it as a music server - the music is all stops and starts because there's so much happening in the background. ... "
" ... If you have a large music collection, that is impossible. ... "
" ... I'm winding up with a bad feeling because I did not listen to the other negative reviews. ... "
Delivery
4+50%
-50%
" ... Unfortunately I opened the package already . ... "
" ... Arrived on time, worked for an hour then died . ... "
ISP
4network, internet, setup, device, connection
+25%
-75%
" ... Not for Business or Enterprise network use. ... "
" ... Doesn't work through a VPN connection though ... "
Lagging
3slow
-100%
" ... Freezes up most of the time. ... "
" ... The problem becomes more noticeable some time after the first Time Machine back up. ... "
" ... Not to mention it is SLOW. ... "
Remote
3access, management
+33%
-67%
" ... No option to turn off remote management (as that's the ONLY management method). ... "
Review Spam Test WARN
In order to keep our review summaries as accurate as possible, we aggressively detect fake reviews. We use various signals to detect unnatural patterns and will gradually expose them here.
Specifications
Memory
Memory: 4089446.4 GB