Last Updated: November 24, 2018 (Refresh Now)
UP3 by Jawbone Heart Rate Activity Sleep Tracker Black Twist
Last Updated: November 24, 2018 (Refresh Now)
4.2
SCORE
/10
Total Reviews
1000
Old Reviews
0
Unverified
72
Spam Test
!
Review Analysis - 928 recent, verified reviews
Detailed Mode
Band
266broke, clasp, up3, jawbone, bands
+12%
-88%
" ... The band on mine started breaking after 3 months and by 4 months it was done. ... "
" ... One split open 3 times - I super glued but fell apart. ... "
" ... My first band lasted a year. ... My most recent band only lasted 5 months before it wouldn’t synch any more. ... The new band I just received did not work. ... I’m returning the band. ... "
" ... I love my jawbone but this is the third one that I have had and the band has broken on all three. ... "
" ... My friend bought the Up 3 and liked it, except that it kept falling off. ... "
" ... This band did not work. ... Therefore I have a band that doesn’t work and cannot return. ... "
" ... The band broke on the first one which was an UP2. ... "
" ... lasted six months then the band broke in half, cheap, cheap, cheap. ... is best band is worst. ... "
Product Reliability
222stopped working, year, lasted, jawbone, ago
+10%
-90%
" ... The first one I received was DOA. ... I got a replacement, and the battery died in under 3 months. ... "
" ... Never worked, again I have to wonder ... "
" ... I was sent a lemon. ... "
" ... I bought it brand new but stopped using in a couple of weeks. ... "
" ... They barely worked when they were new. ... Don't make the same mistake I did and hope it will work. ... "
" ... I bought this last year and it stopped working recently. ... "
" ... Still new and unusable. ... "
" ... I bought 3 of them in 2017. ... One in May, Two in June. ... Now NONE of them working. ... I tried all online tutorials and nothing worked. ... it will be defective. ... "
Charging
168charging, charger, charged, stopped, battery
+8%
-92%
" ... It just stopped holding a charge. ... "
" ... It doesn't hold any charge. ... "
" ... The device would not work if not directly connected to the charged. ... I googled how to tell if the device was charge just in case I was having a slow moment and was jumping the gun. ... No, when plugged in the icons didn't toggle so it was fully charged, I even left it there for another 15-20 minutes just to be sure. ... I finally had to connect it while it was still on the charge and it worked but as soon as I took it off it went dead. ... "
" ... Both only responded when plugged in and the app showed both a 100% battery rating and a Battery needs to be charged warning. ... "
" ... DOA requested return after an hour of no charge. ... "
" ... It container no inserts, instructions or charging adapter. ... "
" ... It will only "connect" when charging. ... "
" ... The icons is not "cycle through while charging," and only shows a red icon. ... I went through the "Charging Issues", "Soft Reset" and "Secondary Reset." ... "
Device Compatibility
125connect, app, pair, up3, syncing
+10%
-90%
" ... Never could get it to sync with cell phone. ... "
" ... I then toggled my phone's Bluetooth on and off and reset my phone twice and still nothing. ... I finally had to connect it while it was still on the charge and it worked but as soon as I took it off it went dead. ... "
" ... It didn't connect to my phone at all. ... "
" ... Does not stay paired, or sync. ... "
" ... It does not connect to the device. ... "
" ... I'm on my 3rd DOA Jawbone device. ... If you connect it again, you have to repair it, and it didn't capture any data. ... "
" ... We couldn't get them to pair with any device. ... I could pair mine to my sister's phone but we couldn't pair hers. ... "
" ... I looked it up and it's a common issue with these devices. ... "
Sleep Tracking
122tracking, tracker, steps, activity, heart rate
+64%
-36%
" ... Seeing how much I slept and the quality of sleep I was or was not getting was helpful to understand why I would feel exhausted some days. ... "
" ... She told me about the sleep tracking and the feedback she got from it and it sounded like a helpful device. ... "
" ... I especially love Jawbone's sleep tracking, it beats FitBit still to this day. ... "
" ... Love the Up3, better than any Fitbit for tracking your sleep. ... Sad, because this were truly a great tracker to use for sleep tracking and silent alarm. ... "
" ... The UP has done a good job of tracking my sleep and steps. ... "
" ... Tracks steps and sleep. ... "
" ... It monitors sleep and heart rate very well. ... "
" ... The UP3 was terrific in monitoring my sleep in addition to steps, heart rate and sharing data and challenges with my friends/family. ... "
Returns
108returned, replacement, refund, defective, window
+5%
-95%
" ... Still, Amazon wouldn't accept a return either. ... "
" ... You will waste money returning it. ... "
" ... Had to return. ... "
" ... I reached out to the seller on Friday but I have not heard back. ... I will be returning this item when I get home from work today. ... "
" ... DOA requested return after an hour of no charge. ... "
" ... I am unable to use the product and needed to return it to the seller. ... "
" ... It broke in two places & can’t get it replaced or refund for it. ... "
" ... I couldn't get it connected to my phone or completely charged and had to return it. ... "
Battery Life
106battery, days, battery life, hold a charge, dead
+8%
-92%
" ... It just stopped holding a charge. ... "
" ... It doesn't hold any charge. ... "
" ... No, when plugged in the icons didn't toggle so it was fully charged, I even left it there for another 15-20 minutes just to be sure. ... I finally had to connect it while it was still on the charge and it worked but as soon as I took it off it went dead. ... "
" ... What kind of new product arrives with a dead battery once, let alone twice? ... "
" ... DOA requested return after an hour of no charge. ... "
" ... They won't hold a charge, they won't pair, they just don't work anymore. ... I got this one today and the battery is completely dead and can't hold a charge. ... "
" ... The battery won't hold charge. ... "
" ... The battery doesn't hold a charge. ... "
Build Quality
92broke, clasp, apart, fell, breaking
+10%
-90%
" ... The band on mine started breaking after 3 months and by 4 months it was done. ... Things break and that's fine so long as the company makes it right. ... "
" ... One split open 3 times - I super glued but fell apart. ... "
" ... Broke the moment it encountered moisture. ... "
" ... lasted six months then the band broke in half, cheap, cheap, cheap. ... "
" ... I also staring seeing cracks in the band as it aged. ... "
" ... The problem you cant change the rubber ... "
" ... Only one worked for any length of time but the clasp was so poorly designed it fell off and I could not find it. ... "
" ... I have had 3 in the last year and all have broke. ... "
Apps
85jawbone, sync, tracker, up3, software
+47%
-53%
" ... When I opened it, I put it on charge and only red light was on, that was strange because app say, "did you see the LIGHTS". ... "
" ... The item does not sync with their own software. ... I will miss the app on my phone but who cares about an app when the equipment does not work. ... "
" ... App works well but the band broken in less than 7 months . ... "
" ... I tried reinstalling the app. ... "
" ... Will not stay connected to my phone - app. ... "
" ... Lights never came on, would not sync using app. ... "
" ... It’s also not paring correctly with the app which keeps saying it’s not on or nearby ... "
" ... It would connect, but would not download any data. ... "
Comfort
83wear, clasp, fell, wearing, band
+24%
-76%
" ... My friend bought the Up 3 and liked it, except that it kept falling off. ... "
" ... It would unfastened and nearly fall off several times a day. ... "
" ... Worn for 7 months and it's days from being unwearable. ... "
" ... I feel cheated. ... "
" ... Only one worked for any length of time but the clasp was so poorly designed it fell off and I could not find it. ... "
" ... I have lost it twice now-- it has fallen off without my realizing it. ... "
" ... I wore the UP3 while also wearing my Apple Watch (Series 1). ... "
" ... Tiring at best. ... "
Price
67waste of money, waste your money, waste, worth, waste of time
+27%
-73%
" ... Frustrating because it was a waste of money. ... "
" ... This product never charged correctly and quickly was a waste of money. ... "
" ... only paid $49 last time, cannot recommend. ... "
" ... Wasted money for 2 bands, one for my wife and the other for me. ... "
" ... Horrible, spend he extra money and get the other brands. ... "
" ... Would have given it a negative star if possible it has never charged so it was a complete waste of money ... "
" ... Totally a waste of time and money. ... "
" ... Waste of good money. ... "
Marketplace
60seller, response, jawbone, contacted, authorized
+22%
-78%
" ... I reached out to the seller on Friday but I have not heard back. ... "
" ... I am unable to use the product and needed to return it to the seller. ... "
" ... Worst purchases I ever made on Amazon.com. ... "
" ... Worst experience with Amazon. ... "
" ... Jawbone wouldn’t help or replace it because amazon seller was not an authorized seller so beware of who you purchase from! ... "
" ... it because Deal Fisher is not authorized. ... "
" ... After numerous back and forths, they came up with this doozy (I quote): ... I will never buy another product from this company. ... "
" ... This seller is selling defective products. ... "
Pedometer
56tracker, tracking, track, up3, activity
+61%
-39%
" ... The UP has done a good job of tracking my sleep and steps. ... "
" ... love my activiy tracker! ... "
" ... Right now it tells me that I've walked 1500 steps for the day and the last time it synced was about 4 hours ago. ... "
" ... This is an awesome fitness tracker, . ... "
" ... It helps me stay on track with my fitness goals. ... "
" ... I love how easy it is to check how many steps you’ve taken, as well as how the smart coach is able to recognize your daily activity and provide appropriate feedback. ... "
" ... The step count seemed pretty accurate and I liked the app. ... "
" ... Tracks my steps and resting heart rate very well. ... "
Fit
47fell, falls, falling, loose, fit bit
+15%
-85%
" ... My friend bought the Up 3 and liked it, except that it kept falling off. ... "
" ... It would unfastened and nearly fall off several times a day. ... "
" ... Only one worked for any length of time but the clasp was so poorly designed it fell off and I could not find it. ... "
" ... The clip doesn't work. ... "
" ... I have lost it twice now-- it has fallen off without my realizing it. ... But even with the click now, it doesn't stay closed. ... "
" ... The clasps don't function properly. ... "
" ... Fell off my arm and lost forever. ... "
" ... Came loose and fell off regularly. ... "
Heartrate
36resting heart rate, steps, sleep, heart, tracks
+61%
-39%
" ... It monitors sleep and heart rate very well. ... "
" ... I really liked the Jawbone application and resting heart rate tracking feature but all that is worth nothing if the physical design of the band has so many flaws. ... "
" ... Love the way it keeps track of my heart beat ... "
" ... Tracks my steps and resting heart rate very well. ... "
" ... The UP tracks your steps, your resting heart rate, can track your food (though I prefer MyFitnessPal which it syncs with so no issues there), your workouts, AND your sleep. ... I love that it offers tips, for example if my resting heart rate was higher than usual, it'll suggest I have more water or provide breathing exercises for stress management. ... "
" ... The passive heart rate I'm a little more skeptical about, but it seems to be fairly accurate as far as I can tell. ... "
" ... 4) Heart rate tracker is great. ... "
" ... I really liked the way it tracked my heart rate. ... "
Software Platform
35software, sync, search, jawbone, site
+23%
-77%
" ... Search around on the internet and you'll find that most UP3s you buy right now are not functional. ... "
" ... We could not pair it with an I phone, a Nexxus5 or my new Google Pixel. ... "
" ... When I opened it, I put it on charge and only red light was on, that was strange because app say, "did you see the LIGHTS". ... "
" ... The item does not sync with their own software. ... "
" ... Stay away - search reddit forums and you will see this problem is widespread with Jawbone UP devices. ... "
" ... My initial attempt, it did pair, but got stuck updating the firmware (2+ hours) then the app crashed. ... I tried reinstalling the app. ... "
" ... The software on the devices is old and has problems initializing and there is no support so a lot of them do not work . ... "
" ... Will not stay connected to my phone - app. ... "
Delivery
33arrived, received, shipping, shipped, defective
+33%
-67%
" ... The first one I received was DOA. ... "
" ... This one was junk out of the box. ... "
" ... And I just returned a UP 4 because it won’t work out of the box. ... "
" ... Dead on delivery. ... "
" ... Not working out of box. ... "
" ... Dead on arrival. ... "
" ... Product did not work when I received it. ... "
" ... This thing didn't work straight out of the box. ... "
Design
30looks like, looks, teal, up3, up2
+53%
-47%
" ... This is a beautiful band (I've tried the red and the teal) with exactly the features I wanted but it pretty much won't charge or sync. ... "
" ... This product looks sleek but do not be deceived. ... "
" ... Elegant, simple design. ... "
" ... However it has huge design flaws. ... "
" ... LOOKS LIKE A BANGLE BARCLET ... "
" ... See how many times you're actually awake at night and feel tired just looking at the graph because it's way less than you think of that 8 hours you gave a good ol' college try at. ... "
" ... Fits and looks much better than UP2. ... "
" ... This teal-colored UP3 is a spare I recently purchased. ... "
Accuracy
29accurate, tracking, track, count, up3
+62%
-38%
" ... The step count seemed pretty accurate and I liked the app. ... "
" ... Tracks my steps and resting heart rate very well. ... "
" ... Only measures steps and does seem to register any other form of exercise. ... "
" ... The UP tracks your steps, your resting heart rate, can track your food (though I prefer MyFitnessPal which it syncs with so no issues there), your workouts, AND your sleep. ... "
" ... Love the band - I like the help keeping track of steps and the daily encouragements ... "
" ... It makes tracking my activities easy, and with IFTTT I can get it to work with my Google home so that I can say "I ate steak and cheese" and it'll log it right in my up app! ... "
" ... I have to track steps for our wellness program at work and this tracker is great. ... "
" ... I tried others, but this has a better app and seems more accurate. ... "
Ease of Use
27easy, use, difficult, app, app is easy
+63%
-37%
" ... I loved how easy this was to use. ... "
" ... I like the features of this tracker and the app is easy to use ... "
" ... The app is easy to use. ... "
" ... Easy to use, provides good feedback and tracking, and has a low profile. ... "
" ... It is easy to use. ... "
" ... That's a easy answer. ... "
" ... This AND a user-friendly app. ... "
" ... That's an easy fix though. ... "
Setup
24followed, setup, website, troubleshooting, asked
+25%
-75%
" ... I emailed tech support through their website 2-3 times with no response or cofirmation email that my message had been received. ... "
" ... After numerous back and forths, they came up with this doozy (I quote): ... "
" ... Since having issues with it malfunctioning, I've found several indications (online posts) that this is an ongoing issue with the product. ... "
" ... went through the tutorials again and again trying to find the problem. ... "
" ... Asked for a supervisor. ... "
" ... Received what is clearly a used/refurbished unit when the description said nothing of the sort. ... "
" ... She followed the troubleshooting suggestions and nothing. ... "
" ... Despite that it did NOT come with any real instructions. ... "
Defective Delivery
21received, box, sort, sent, seller
+5%
-95%
" ... The first one I received was DOA. ... "
" ... I was sent a lemon. ... "
" ... it will be defective. ... "
" ... My first order was faulty – ordered a replacement – that was also faulty! ... "
" ... this product is defective. ... "
" ... This seller is selling defective products. ... "
" ... 7 out of 10 was defective. ... "
" ... This is DEFECTIVE product. ... "
Bluetooth
20pairing, pair, sync, paired, could
+5%
-95%
" ... I then toggled my phone's Bluetooth on and off and reset my phone twice and still nothing. ... "
" ... Does not stay paired, or sync. ... "
" ... So I think they've been in storage too long because they wouldn't connect via Bluetooth. ... "
" ... The seller was fine but as for the product, I didn't like this at all, it didn't connect to my blue tooth and I just had major problems charging it. ... "
" ... This device refuses to pair no matter what I do. ... "
" ... Paired with the app but would not sync. ... "
" ... Except it doesn't connect to the Bluetooth. ... "
" ... First issue why the heck do I need to reconnect to a computer to re-pair or re-synch it. ... "
Firmware
11update, updated, app, updating, updates
-100%
" ... Performed the "firmware update" as the band required while installing and that was the end of the band- could no longer pair with the app- could not do anything, band became unresponsive (previous "UP" product owner"). ... "
" ... Once on the shelf, the firmware expires and it's common to not charge out of the box. ... It is my understanding that if you can get it to charge, the firmware updates and it works fine. ... "
" ... I did the firmware upgrade but it doesn't track data. ... "
" ... My initial attempt, it did pair, but got stuck updating the firmware (2+ hours) then the app crashed. ... "
" ... Tried every reset there is, and have updated firmware. ... "
" ... it either does not charge anymore or it stops syncing or it get stuck perminently while updating firmware. ... "
" ... I'm assuming it is with the latest iOS update (from what I read while googling troubleshooting methods for a couple of hours), but the only time my phone finds the up is when it is connected to the charger. ... It has only cycled through the lights when it was downloading the firmware update. ... "
" ... I can't update the firmware. ... "
Review Spam Test
In order to keep our review summaries as accurate as possible, we aggressively detect fake reviews. We use various signals to detect unnatural patterns and will gradually expose them here.
Spam Test could not be completed. Click here to retry.
Specifications
No specs available.
Recommendations
...