Last Updated: March 31, 2019 (Refresh Now)
Sony XBR55X850D XBR 4K HDR HD TV Black
Last Updated: March 31, 2019 (Refresh Now)
7.4
SCORE
/10
Total Reviews
1000
Old Reviews
377
Unverified
319
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HDTV 720p
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Review Analysis - 304 recent, verified reviews
Detailed Mode
Picture Quality
68tv, stunning, sony, pictures, beautiful
+99%
-1%
" ... The picture is great, and it looks like you are in a war movie when playing games on it. ... "
" ... I bought this 55" and was blown away with the picture quality. ... I believe its a better picture than my 65" Samsung that is a 2015 model. ... "
" ... The picture quality is amazing and the smart TV features making the viewing experience great. ... "
" ... Generally a very good tv with good but not amazing picture quality. ... "
" ... Beautiful picture and great sound even without a sound bar. ... "
" ... The picture on this is pretty impressive but I think I got a lemon. ... "
" ... TV has a nice picture, and when using TV there are no problems. ... "
" ... The 4k picture has no equal. ... "
Software Platform
57tv, apps, google, netflix, sony
+42%
-58%
" ... What makes this a 1-Star product is that Android OS crashes, apps crash, services crash, that it isn't getting promised Android TV updates, that it doesn't work with Google Home / Assistant, and that it doesn't work with Bluetooth headphones. ... Update: Added that it doesn't support BT headphone support, which is another annoying miss of this TV. ... "
" ... And when trying to reconnect, it doesn't recognize the stored passwords, requiring me to re-enter the password time. ... "
" ... It either reboots itself while you are watching or you get some strange error message which you can't get off the screen. ... I keep hoping that we will get a software upgrade someday that will correct these problems but not so far. ... "
" ... On the other hand, and the reason I give only two stars, I think making a TV into an Android device was a mistake and often is a pain in the butt for the viewer. ... Or like this morning, the message "Unfortunately, Google Play services has stopped working" pops up every minute or so, and gives me the choice between "report" or "OK." What exactly am I supposed to do with this information? ... All the junk added, the error messages, the spontaneous reboots have me wanting to return it and look for a used TV from an earlier era before all this junk. ... "
" ... Using the Netflix or Amazon app the TV will reboot after about 45 minutes. ... "
" ... This would be a great TV if it weren't for the Android TV software they're running which is total crap. ... It keeps crashing and popping up error messages on the screen even when the input is external via HDMI. ... DON'T buy a Sony TV (or any TV I suppose) with Android TV as the base OS because it causes more trouble than it's worth! ... "
" ... The Android integration is extremely poor. ... I have to unplug and restart the TV every other time I try to use it in order for it to work AT ALL. ... "
" ... Very limited access to apps considering that it’s an Android TV. ... "
Product Reliability
50sony, tv, years, year, died
+30%
-70%
" ... It Died on me that's a first TIME for me EVER!!! ... "
" ... So, I have had this television for about 9 months. ... "
" ... Display stopped working a little over a month after item was received. ... "
" ... Don't worry, it'll be fixed in one or maybe two updates (at which point some other random function will stop working). ... "
" ... I tend to keep things like cars and TVs until they fail, which is usually 10 or more years. ... Or like this morning, the message "Unfortunately, Google Play services has stopped working" pops up every minute or so, and gives me the choice between "report" or "OK." What exactly am I supposed to do with this information? ... All the junk added, the error messages, the spontaneous reboots have me wanting to return it and look for a used TV from an earlier era before all this junk. ... "
" ... In the first 5 days, I had to do 2 factory resets. ... "
" ... Tv totally died a little over a month still can’t get it replaced. ... "
" ... I would have dealt with the drawbacks had it not been defective. ... "
Resolution
35hdr, netflix, content, hd, upscales
+94%
-6%
" ... Most people think that 4k is nothing special, and until I upgraded my Netflix package to allow 4K streaming, I didn't think much of it either. ... Once I started the next episode in 4K the difference was immediately apparent ... "
" ... You have to fiddle with it a little to get it to be full quality but when I play a 4k movie with this TV then play a Blu Ray movie right afterwards, I get a little sad that I accepted Blu Ray quality as my standard for so long. ... Go with these models and make sure it's the 4k HDR. ... If you play a 4k movie with the HDR on, you won't be disappointed. ... "
" ... This is the best 4K set for this price range. ... "
" ... This is without a doubt, the best 65" 43K HD TV on the market!!! ... "
" ... Beautiful TV but I will be returning and repurchasing it for the cheaper price. ... "
" ... It upscales 1080 to 4K beautifully and makes my old 55" 1080 look coarse. ... "
" ... The 4k picture has no equal. ... "
" ... Excellent and just wished it could read the movies I have via USB on my Portable HD. ... "
Device Compatibility
33android, smart, connection, connect, sony
+58%
-42%
" ... Also, having Chromecast and Android TV built in, you don't need any other devices to stream anything you want ... "
" ... If you have an android phone, set up is even easier, and integration with your Google account is an ad on that you might like. ... "
" ... If you have an android phone, set up is even easier, and integration with your Google account is an ad on that you might like. ... If you don't want to connect to the Internet, like me, that's fine too – the TV works just great without an Internet connection. ... "
" ... You have to setup the connection again. ... Support recommended direct connection, which fixes the issue. ... "
" ... I love my TV! ... "
" ... It is an adequate TV. ... "
" ... It is an awesome tv. ... "
" ... Also, having Chromecast and Android TV built in, you don't need any other devices to stream anything you want ... "
Apps
31android, google, sony, tv, netflix
+55%
-45%
" ... Not to mention great integration with Google. ... "
" ... Picture is great and apps work great. ... "
" ... Constant software upgrade from Google. ... "
" ... If you have an android phone, set up is even easier, and integration with your Google account is an ad on that you might like. ... "
" ... Apps could use help. ... "
" ... Apps could use help. ... "
" ... Apps and menus are straightforward to operate. ... "
" ... Android TV is surprisingly good. ... "
Color
31colors, picture, dark scenes, color, dark
+84%
-16%
" ... Has wonderful dark deep blacks, bright and vivid color, and on top of all of that, is easy to mount because it's so light. ... "
" ... Sony is all in on color rendition, audio and video control. ... "
" ... Color contrast is incredible. ... "
" ... It's ok. Not as bright and vivid as others but the price was good so . ... "
" ... Watching shows with dark scenes is unreal. ... "
" ... Super thin screen, bright color, sharpe image and really high quality. ... "
" ... The tv has vivid color and I like that I can go online with it to watch youtube etc. ... "
" ... Shirts that had looked like solid colors, now showed the tiny patterns ... "
Display Clarity
30tv, picture, edge, across, vivid
+63%
-37%
" ... My eyesight is crap and I hate wearing my glasses to play video games so this huge a$$ screen is nice. ... "
" ... very vibrant and hurt my eyes . ... "
" ... This screen is more durable on the edge than the 2015 model, and has a number of enhancements over last years model. ... "
" ... Size and resolution are amazing. ... "
" ... The Sony 850D colors look normal and it has a Matt finish screen that does not reflect whats in the room like most TV's. ... "
" ... Super thin screen, bright color, sharpe image and really high quality. ... "
" ... This screen is more durable on the edge than the 2015 model, and has a number of enhancements over last years model. ... "
" ... The screen is superb and the interface is easy to use. ... "
Sound Quality
21sound bar, tv, speakers, volume, sony
+90%
-10%
" ... Great picture, sound, size and very sleek. ... "
" ... I don't feel it should be necessary to buy a sound board just to watch TV. ... So, bottom line, picture is clear, but the sound , - not so good. ... "
" ... Audio is perfectly acceptable. ... I highly recommend getting a sound bar so that you don't need to adjust the volume on the TV ever. ... "
" ... Great picture and sound. ... "
" ... The sound is incredible considering how thin everything is. ... "
" ... The sound is incredible considering how thin everything is. ... "
" ... Audio is perfectly acceptable. ... I highly recommend getting a sound bar so that you don't need to adjust the volume on the TV ever. ... "
" ... Beautiful picture and great sound even without a sound bar. ... "
Remote
19control, buttons, unergonomic, tv, sony
+37%
-63%
" ... The remote is worthless, unergonomic and a bit of a non-standard interface. ... "
" ... The remote is worthless, unergonomic and a bit of a non-standard interface. ... "
" ... RF (Antenna) input does not work. ... Remote control without light. ... "
" ... Input switching doesn't work properly, there is a huge latency between touching a button on the remote and it actually working. ... "
" ... Currently, I am having a critical issue with the remote and I need help to get it resolved. ... "
" ... Box had severe damage and it was missing a remote control and all parts for the stand!! ... "
" ... The TV arrived with a defective remote sensor (the remote works). ... "
" ... But I am replacing remote control battery almost every two weeks. ... "
Marketplace
19amazon, listed, looks, awesome, years
+79%
-21%
" ... The picture is awesome. ... "
" ... I bought it from Amazon. ... "
" ... The picture is wonderful and vibrant. ... It's gorgeous and sleek with a great picture. ... "
" ... It's gorgeous and sleek with a great picture. ... "
" ... The picture is awesome. ... "
" ... Found the best price on Amazon. ... "
" ... Found the best price on Amazon. ... "
" ... Also, a better picture and better color in the standard auto mode. ... "
Price
1700, 000, price range, money, extra money
+82%
-18%
" ... This is the best 4K set for this price range. ... "
" ... This TV is good as any other that can cost your 5,000.00 ... "
" ... I bought the Sony based on experience of being worth the extra money . ... "
" ... It is excellent and the price was very competitive. ... "
" ... Cost me less than $400.00 and works 10,000 times better than this $1,000 TV. ... "
" ... This is the best 4K set for this price range. ... "
" ... This TV is good as any other that can cost your 5,000.00 ... "
" ... Less cost for one, but comparable performance and in many way better. ... "
Gaming
16gaming, game, ps4, movie, apps
+100%
" ... They are finally back in the TV game. ... "
" ... The game render and FPS is fantastic. ... "
" ... It works great on PS4. ... "
" ... Processor is fast enough to switch between apps well and run games/apps adequately. ... "
" ... Processor is fast enough to switch between apps well and run games/apps adequately. ... "
" ... They are finally back in the TV game. ... "
" ... I bought it for gaming. ... "
" ... Everything more lifelike but games is where it shines best. ... "
Ease of Use
16easy, stand, set, picture and easy, interface
+88%
-13%
" ... Great TV with a great picture and easy to operate interface ... "
" ... The fix is easy, just turn the TV off and back on again. ... "
" ... The screen is superb and the interface is easy to use. ... "
" ... Set up was easy. ... "
" ... Easy to set-up TV. ... "
" ... Easy to set-up TV. ... "
" ... Set up was easy. ... "
" ... The screen is superb and the interface is easy to use. ... "
Wifi
14stay connected, wi fi, tv, password, drops
+21%
-79%
" ... Other big issue is , Most of the time it doesn't connect to my wifi. ... "
" ... Wifi disconnects every time you turn the TV off. ... Though why include wifi if it doesn't work properly? ... "
" ... Except for one thing: It will not stay connected wifi to the internet. ... "
" ... Wifi disconnects every time you turn the TV off. ... Though why include wifi if it doesn't work properly? ... "
" ... For the last 8 months I have issues with the WiFi. ... I have my saved network but 50% of the time I need to connect it manually and the other 50% connects without doing manually but takes like 5 minutes. ... "
" ... Except for one thing: It will not stay connected wifi to the internet. ... "
" ... It constantly reboots, features freeze up, can't stay connected to the WIFI. ... "
" ... About once a month the network connectivity drops and I have to factory reset the TV and re-setup all the networking settings. ... I have tried everything, manual IP, automatic, hard-wired, wifi, different router. ... "
Lagging
13restart, reboots, turn, slow, seconds
-100%
" ... I turn it on, start navigating to something, and it doesn't matter what, and about 60 seconds in, BAM, reboot time. ... The TV is really useless when, every single time I want to use it, I have to go through the long process of restarting. ... "
" ... BUT you cannot reboot easily. ... Essentially you need to turn it off, and then unplug it for a few seconds, and then let it do it's slow boot up process (it normally doesn't turn off because it takes 20 - 30 seconds to boot). ... "
" ... It is extremely buggy, unbelievably slow to respond and consistently needs to be restarted. ... The restart is required because of the TV going into a complete freeze and becoming completely unresponsive. ... The only way to restart is to pull the plug and wait for it to reboot. ... "
" ... I have to unplug and restart the TV every other time I try to use it in order for it to work AT ALL. ... "
" ... It is extremely buggy, unbelievably slow to respond and consistently needs to be restarted. ... The only way to restart is to pull the plug and wait for it to reboot. ... "
" ... I have tried resetting the tv and nothing works. ... "
" ... I turn it on, start navigating to something, and it doesn't matter what, and about 60 seconds in, BAM, reboot time. ... "
" ... The Tv constantly shuts off and reboots like as if you are doing a factory reset, most of the time after it's been on several minutes and sometimes just after you cut it on, do not buy this tv until Sony has totolly fixed the issue. ... "
Product As Described
12looks, awesome, stunning, pictures, picture is great
+92%
-8%
" ... The picture on this is pretty impressive but I think I got a lemon. ... "
" ... The picture is wonderful and vibrant. ... It's gorgeous and sleek with a great picture. ... "
" ... It's gorgeous and sleek with a great picture. ... "
" ... The picture is awesome. ... "
" ... The picture is awesome. ... "
" ... Also, a better picture and better color in the standard auto mode. ... "
Delivery
12delivered, time, unpacked, unboxed, setup
+92%
-8%
" ... Delivery is an interesting beast, Amazon contracts with a third-party to deliver this item to your house and unboxed it and verify that it is not DOA. ... "
" ... TV was delivered on time and in good condition. ... "
" ... TV was delivered on time and in good condition. ... "
" ... Great delivery service, unpacked and setup. ... "
" ... I have not bought a TV in many years (this one is an upgrade in a 2nd home) so when this one arrived of course, I compared it to my existing Sony Bravia TV that I still have in my 1st home. ... "
" ... Delivery was fast and careful. ... "
" ... Came to my house on a truck and the guys delivered it right to my living room. ... "
" ... Delivery was fast and careful. ... "
Design
12looks like, looks great, looks, stand, noticed
+100%
" ... Totally great experience, but if you need a TV in two days you should probably look elsewhere. ... "
" ... The TV looks nice. ... "
" ... I wanted to originally buy a Samsung TV , but I personally thought the colors look too " Cartoonie" looking . ... "
" ... Beautiful color but horrible black level. ... "
" ... As a whole, the TV looks great. ... "
" ... looks like 3D even though it's not. ... "
" ... looks like 3D even though it's not. ... "
" ... Regular television looks like high definition, this is an amazing TV. ... "
Setup
11instructions, tv, set, service, easy to set
+82%
-18%
" ... Easy to set-up TV. ... "
" ... Great delivery service, unpacked and setup. ... "
" ... They did a great job unpacking and setting up the tv and wouldn't leave until I was happy. ... "
" ... Set up was easy. ... "
" ... Easy to set-up TV. ... "
" ... Setup was more or less straight forward. ... Online instructions accessible from TV were very helpful. ... "
" ... Setup was more or less straight forward. ... Online instructions accessible from TV were very helpful. ... "
" ... Set up was easy. ... "
Capacity
10living room, house, tv, guys, family
+90%
-10%
" ... I have owned many over the years and so when it came time to upgrade the family room TV, I had no question that it would be a Sony. ... "
" ... I’m going to purchase another one for another room. ... "
" ... I’m going to purchase another one for another room. ... "
" ... Came to my house on a truck and the guys delivered it right to my living room. ... "
" ... It is in my living room and doing great! ... "
" ... My wife and I built a house almost two years ago. ... "
" ... It is in my living room and doing great! ... "
" ... Came to my house on a truck and the guys delivered it right to my living room. ... "
Video Playback
10movies, movie, games, war, videos
+90%
-10%
" ... If watching sports or action movies it’s a home run. ... "
" ... Watching BBC's The Hunt on Netflix really was spectacular on this TV. ... "
" ... The picture is great, and it looks like you are in a war movie when playing games on it. ... "
" ... The picture is great, and it looks like you are in a war movie when playing games on it. ... "
" ... Streaming works great. ... "
" ... Watching shows with dark scenes is unreal. ... "
" ... Paired with the HTNT5 Sound Bar this is a pretty nice home setup for watching movies and playing video games. ... "
" ... Paired with the HTNT5 Sound Bar this is a pretty nice home setup for watching movies and playing video games. ... "
Features
9smart, picture, many features, features, auto
+67%
-33%
" ... Also, a better picture and better color in the standard auto mode. ... "
" ... Also, a better picture and better color in the standard auto mode. ... "
" ... LOVE it and I haven't even started using the SMART features yet. ... "
" ... LOVE it and I haven't even started using the SMART features yet. ... "
Returns
8returning, wish, refund, back
-100%
" ... I wish they would either fix this issue or give me a refund . ... "
" ... Sending it back. ... "
" ... Contacted the the seller and amazon they bit told me the return window passed so nothing they can do. ... "
" ... I will be returning it immediately. ... "
" ... I will be returning it immediately. ... "
" ... Was simply offered a return and no apology for the complete waste of time. ... "
" ... Was simply offered a return and no apology for the complete waste of time. ... "
" ... I have to unmount and return - a HUGE pain. ... "
Network
7connection, connect, without, tv, takes
+29%
-71%
" ... I have my saved network but 50% of the time I need to connect it manually and the other 50% connects without doing manually but takes like 5 minutes. ... "
" ... Wifi disconnects every time you turn the TV off. ... "
" ... The 1 star review is a result of 1 simple issue - the wifi connection drops off almost daily. ... "
" ... The 1 star review is a result of 1 simple issue - the wifi connection drops off almost daily. ... "
" ... Other big issue is , Most of the time it doesn't connect to my wifi. ... "
Comfort
7unmount, ripped, return, hurt, got
+29%
-71%
" ... I can't believe I got ripped off. ... "
" ... I can't believe I got ripped off. ... "
" ... $100 off is not worth this headache. ... "
" ... I have to unmount and return - a HUGE pain. ... "
" ... I have to unmount and return - a HUGE pain. ... "
Controls
6volume, menus, button, tv, sound bar
+17%
-83%
" ... Input switching doesn't work properly, there is a huge latency between touching a button on the remote and it actually working. ... "
" ... Input switching doesn't work properly, there is a huge latency between touching a button on the remote and it actually working. ... "
" ... Basic functions such as switching inputs, turning up the volume, etc are just not responsive. ... "
Overall performance
6extremely, times, speed, processor, bloated
-100%
" ... 1) It reboots and restarts at random times, and it has a start-up speed of Windows 95. ... "
" ... I find AndroidTV to be extremely bloated, and very slow. ... Extremely slow response times on commands. ... "
" ... I find AndroidTV to be extremely bloated, and very slow. ... "
" ... Usually I have reboot the processor then to get it working. ... "
" ... It is extremely buggy, unbelievably slow to respond and consistently needs to be restarted. ... "
Device Stand
5fireplace, stand, mounted
+100%
" ... It looks awesome on my wall. ... "
" ... It looks awesome on my wall. ... "
" ... Hung it on my brick fireplace. ... "
" ... Hung it on my brick fireplace. ... "
" ... It's mounted on the wall with the bracket we also bought on Amazon. ... "
Screen Protection
5edge, across, tad, pixels, model
+20%
-80%
" ... Lots of Screen edge bleeding. ... "
" ... Lots of Screen edge bleeding. ... "
" ... It also had large streaks of the screen being separated from the LCD glass. ... "
" ... It also had large streaks of the screen being separated from the LCD glass. ... "
Ports
5hdmi, xbox one, hdmi inputs, via, ps4
+20%
-80%
" ... Unfortunately after 13 months of limited use, all HDMI inputs and external audio is dead. ... "
" ... It keeps crashing and popping up error messages on the screen even when the input is external via HDMI. ... "
Build Quality
4old CAT, noticed, easy to set, texture, sturdy
+75%
-25%
User Manual
3manual
+67%
-33%
" ... Online instructions accessible from TV were very helpful. ... "
" ... Beautiful tv but sure would be nice to have users manual ... "
For Kids
3throws
+100%
" ... Son purchased this and it very happy. ... "
" ... Son purchased this and it very happy. ... "
Defective Delivery
3defective, purchased, listed, 850d
-100%
" ... I would have dealt with the drawbacks had it not been defective. ... "
" ... Purchased a "like new" 850D from Amazon Warehouse deals and the item arrived totally defective and ruined. ... "
" ... Purchased a "like new" 850D from Amazon Warehouse deals and the item arrived totally defective and ruined. ... "
Refresh Rate
3refresh rate, refresh, rate, gaming, game
+100%
" ... The game render and FPS is fantastic. ... "
" ... I use it for gaming, because it has the 120Hz refresh rate. ... "
" ... I use it for gaming, because it has the 120Hz refresh rate. ... "
ISP
3works, without, want, modem, like
+100%
" ... Support recommended direct connection, which fixes the issue. ... "
" ... They should have copied Xfinity. ... "
" ... They should have copied Xfinity. ... "
Call quality
3cannot, voice, service, objection, calls
+33%
-67%
" ... On my third phone call to their customer service hotline, I spent 28 minutes on hold and then the call was dropped. ... "
" ... Since day one I only have issues with it and now more than a year later, many calls and technician visit back in December (he fix it for 4 months) I have the same issue I had before WIFI doesn't work. ... "
Weight
3much, light
+67%
-33%
" ... Super light weight and much thinner than I thought. ... "
" ... Super light weight and much thinner than I thought. ... "
Charging
3+67%
-33%
" ... There are so many other TVs out there charging a lot more for what appears to be lower quality. ... "
" ... There are so many other TVs out there charging a lot more for what appears to be lower quality. ... "
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Specifications
Display
Resolution: HDTV 720p