Last Updated: November 24, 2018 (Refresh Now)
Serta RTA Palisades Collection 78 Sofa in Glacial Gray
Last Updated: November 24, 2018 (Refresh Now)
6.6
SCORE
/10
Total Reviews
997
Old Reviews
453
Unverified
44
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Review Analysis - 500 recent, verified reviews
Detailed Mode
Comfort
197couch, seat, firm, cushion, comfy
+53%
-47%
" ... It came in two boxes, took less than an hour to put together, and is super comfortable. ... "
" ... This sofa is so comfortable! ... "
" ... Sitting is quite comfortable and will also ... "
" ... If you long for the comfort of a middle airline seat in the upright (and slightly tilted forward) position, you will love this sofa. ... "
" ... Not the most comfortable couch I've ever sat on, but it was like 1/3rd the price of most others. ... "
" ... Not the most comfortable couch I've ever sat on, but it was like 1/3rd the price of most others. ... "
" ... 3) The cushions are all comfy! ... It's comfy, it looks great, easy to assemble with a friend. ... "
" ... This is the second I order they are very comfy ... "
Build Quality
154cushion, seat, couch, fabric, legs
+42%
-58%
" ... Imagine a V with high cushioning in the center of each cushion dropping off to poor cushioning and no support in the center. ... The cushion covers do not conform to the shape of the cushion well. ... "
" ... I found that there are two major problems with the Serta Palisades Arm Chair ... 1. the bottom cushion constantly slides out. ... 2. on top of both arms under the fabric the material (wood) is too thin. ... I now have holes in each arm. ... "
" ... The back cushions are way too stuffed and the arm rests are weak. ... I know you shouldn't put a lot of weight on an arm rest but it cracks like cheap wood and I'm a 215 lb young dude. ... "
" ... The sofa is flimsy and not well made at all. ... The hand rest broke within a couple of months and there is a large depression in the hand rest area. ... "
" ... However, I realized that the back middle leg broke off after only a month and I was unable to put back on. ... "
" ... It is not comfortable and was difficult to put together. ... "
" ... I’ve got loose flappy fabric down the back because if I pull it tight, it’s 3 inches over the Velcro where it’s supposed to stick. ... "
" ... Impressive that it fits in the little box, seems sturdy and it looks nice but UNCOMFORTABLE. ... "
Setup
90assembly, together, assemble, tools, sofa
+93%
-7%
" ... the assembly was super easy, it took two people like 45 minutes to put together. ... "
" ... Assembling this arm chair with the simple direction is very easy. ... "
" ... Assembly was not difficult and the wife loves it ... "
" ... Assembly wasn’t difficult and the product arrived undamaged. ... "
" ... Was easy to put together. ... "
" ... The assembly was very easy. ... "
" ... Set up took about 45 minutes and even though it comes in 2 pieces, it's very well attached and sturdy. ... "
" ... Set up took about 45 minutes and even though it comes in 2 pieces, it's very well attached and sturdy. ... "
Price
79pay, great couch, sofa, serta, cushions
+75%
-25%
" ... Great for the price. ... "
" ... You'd be hard pressed to find a better deal or a better loveseat in this price range or even higher. ... "
" ... This sofa is good for the cost. ... "
" ... This sofa is good for the cost. ... "
" ... Worth the price. ... "
" ... Worth the price. ... "
" ... Especially for the price. ... "
" ... Especially for the price. ... "
Fit
73velcro, seat cushions, cushion, cushions, couch
+40%
-60%
" ... The cushion covers do not conform to the shape of the cushion well. ... "
" ... 1. the bottom cushion constantly slides out. ... "
" ... I will have to contact the company there are two bolts that did not fit into the couch and now I have limited options of the use of this couch. ... "
" ... The cushions do not stay in place and slide off every time you get up. ... "
" ... Cushions don't fit right. ... "
" ... Pieces were missing and once put together, it looks a bit lopsided/slanted. ... "
" ... Missing brackets in the base frame that is supposed to hold the back frame in place. ... This caused the back to flop around and twist. ... "
" ... But the only positive side of this is that once put together, used and then you go back and re-tighten every bit and bolt it stays solid. ... The seat coushins slide in and out since day one of assembly. ... "
Ease of Use
72put together, easy to put, assembly, together, sofa
+97%
-3%
" ... Easy to put together. ... "
" ... Easy to build, looks great. ... "
" ... Was easy to put together. ... "
" ... The assembly was very easy. ... "
" ... Easy to assemble. ... "
" ... It was very easy to put together. ... "
" ... It was very easy to put together. ... "
" ... Easy to assemble. ... "
Design
51feels nice, couch, color, looks great, loveseat
+90%
-10%
" ... Nice looking love seat . ... "
" ... Easy to build, looks great. ... "
" ... Perfect for a small space, extremely comfortable and the material is very soft & the color is gorgeous. ... "
" ... Great look, Great sofa I love it ... "
" ... This loveseat is very comfortable, looks and feels nice (not cheap), and is a great value overall. ... "
" ... This loveseat is very comfortable, looks and feels nice (not cheap), and is a great value overall. ... "
" ... The assembled parts all feel like they are good quality. ... "
" ... The assembled parts all feel like they are good quality. ... "
Capacity
48couch, room, living room, small, furniture
+92%
-8%
" ... it's long enough for someone tall and more than enough room for a shorty. ... "
" ... It’s perfect for our second floor apartment, with a 90 degree turn going up the stairs . ... basically the friends episode pivot, is how we try and get anything into our apartment. ... "
" ... I got this couch on sale and was so excited to add it to my small space living apartment. ... "
" ... Works great in our second home. ... "
" ... I have a small apartment so perfect for that also. ... "
" ... It’s a small perfect size for the end of my bed in a studio apartment. ... "
" ... It has good support and is not overly big so it fits in our small house nicely. ... "
" ... It has good support and is not overly big so it fits in our small house nicely. ... "
Delivery
41arrived, couch, sofa, shipment, put together
+66%
-34%
" ... came in box . ... "
" ... Assembly wasn’t difficult and the product arrived undamaged. ... "
" ... This loveseat came in one box! ... "
" ... Arrived in a surprisingly compact box and easily assembled, which was nice. ... "
" ... It came in a little box . ... "
" ... Shipping box it comes in is large. ... "
" ... It’s very well packaged. ... "
" ... It’s very well packaged. ... "
Storage
36space, tall, depth, cushion, sofa
+81%
-19%
" ... it's long enough for someone tall and more than enough room for a shorty. ... "
" ... I opted to open the box and put the pieces in a car to transport. ... "
" ... We paid the same amount of money for a better made set AND the store delivered it and put it in the room we wanted. ... "
" ... We paid the same amount of money for a better made set AND the store delivered it and put it in the room we wanted. ... "
" ... If you are tall or on the large size you may want to avoid this. ... "
" ... If you are tall or on the large size you may want to avoid this. ... "
" ... Assembly was relatively easy and it is packed into an impressively small box. ... "
" ... Assembly was relatively easy and it is packed into an impressively small box. ... "
Product Reliability
35couch, loveseat, shipment, serta, seats
+29%
-71%
" ... Maybe I got a lemon, but that’s my take after five months of use. ... "
" ... I changed my rating from 3 to 1 stars because the couch back and middle support have gradually began to fail. ... I purchased this in October. ... "
" ... I’ll be shocked if they keep their volume for even a month. ... "
" ... after 2 months its crap . ... "
" ... But then the problems became more obvious with use. ... "
" ... It was broken :( ... "
" ... It was broken :( ... "
" ... Had this sofa for about 5 months and am not happy with it. ... "
Marketplace
35like the picture, amazon, color, true, pillows
+57%
-43%
" ... The color is as expected. ... "
" ... Looks just like the photos. ... "
" ... I ordered the gray color and it matched the photo exactly. ... "
" ... I ordered the gray color and it matched the photo exactly. ... "
" ... I would order again. ... Thank you Serta. ... "
" ... I would order again. ... Thank you Serta. ... "
" ... Photos are a work in progress. ... "
" ... The color is true to the picture. ... "
Size
29loveseat, smaller, smaller side, seat, love seat
+76%
-24%
" ... Nice looking love seat . ... srly though good little love seat . ... "
" ... It was a little smaller than expected, but quality is good. ... "
" ... I opted to open the box and put the pieces in a car to transport. ... "
" ... Just the right size. ... "
" ... Just the right size. ... "
" ... For the smaller of stature, this style is a back saver. ... "
" ... For the smaller of stature, this style is a back saver. ... "
" ... If you are tall or on the large size you may want to avoid this. ... "
Product As Described
21like the picture, color, true, pillows, gray color
+86%
-14%
" ... The color is as expected. ... "
" ... Looks just like the photos. ... "
" ... I ordered the gray color and it matched the photo exactly. ... "
" ... I ordered the gray color and it matched the photo exactly. ... "
" ... Photos are a work in progress. ... "
" ... The color is true to the picture. ... "
" ... The color is true to the picture. ... "
" ... See the official pictures for the pillows that are included.) ... "
Returns
20returned, hassle, wether, repackage, dumpster
-100%
" ... Called customer service included in the paperwork and was advised to return it. ... "
" ... Wish I can return it or not purchase it in the first place. ... "
" ... Don't know wether I can return after using product ... "
" ... Don't know wether I can return after using product ... "
" ... Following amazon's return instructions I have selected for USPS to pick up the item. ... "
" ... I WANT TO RETURN THIS PIECE OF CRAP ... "
" ... I WANT TO RETURN THIS PIECE OF CRAP ... "
" ... I don't like it and can't wait to replace it. ... "
Band
18leather, arm, firm, cushion covers, arm rest
+33%
-67%
" ... The cushion covers do not conform to the shape of the cushion well. ... "
" ... I found that there are two major problems with the Serta Palisades Arm Chair ... I now have holes in each arm. ... "
" ... The back cushions are way too stuffed and the arm rests are weak. ... "
" ... However, I realized that the back middle leg broke off after only a month and I was unable to put back on. ... "
" ... Cushions are also sagging. ... "
" ... The couch was great at first, then it just started falling apart! ... "
" ... The couch was great at first, then it just started falling apart! ... "
" ... The fabric covers the arm rest frame but the arm rest is unusable. ... "
Color
15true, picture, like the picture, nervous, leather
+87%
-13%
" ... The color is pretty true. ... "
" ... The color is as expected. ... "
" ... The color is a beautiful soft gray. ... "
" ... It looks great and the neutral color made decorating easy and fun for her. ... "
" ... The color is true to the picture. ... "
" ... The color is true to the picture. ... "
" ... The color was a true grey, which I was nervous about because the picture looks blue/grey to me. ... "
" ... The color was a true grey, which I was nervous about because the picture looks blue/grey to me. ... "
Cleaning
13vacuum sealed, vacuum, cushions, cloth couch, well
+69%
-31%
" ... Easy to set up but also comfy,cushions come vacuum packed and easy to put in zippered covers. ... "
" ... Easy to set up but also comfy,cushions come vacuum packed and easy to put in zippered covers. ... "
" ... Keeps our new sofa free from pet hair and spills. ... "
" ... Keeps our new sofa free from pet hair and spills. ... "
" ... You'll see once you open the vacuum sealed cushions which way to insert the cushion into the seat cover. ... "
" ... You'll see once you open the vacuum sealed cushions which way to insert the cushion into the seat cover. ... "
" ... My brother put together my mom's cloth couch that is exactly the same as this. ... "
" ... My brother put together my mom's cloth couch that is exactly the same as this. ... "
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Specifications
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