Last Updated: November 24, 2018 (Refresh Now)
Samsung POWERbot R9350 Turbo Robot Vacuum Works with Alexa
Last Updated: November 24, 2018 (Refresh Now)
6.1
SCORE
/10
Total Reviews
188
Old Reviews
11
Unverified
57
Spam Test
!
Yes
WIFI
Review Analysis - 120 recent, verified reviews
Detailed Mode
Cleaning
70carpet, robot, rugs, roomba, robot vacuum
+73%
-27%
" ... We have it set to clean downstairs while we sleep and it's no big deal. ... "
" ... We moved throw rugs, dining and breakfast room chairs, decorative items, etc. ... Our top of the line Dyson Animal is now our backup machine as Godfrey cleans just as well if not better! ... "
" ... Easy to clean too ... "
" ... We have a mix of Texas cement floors, runner rugs and carpets (all low pile). ... Dirt Bin is 1 trip to Roomba's 3 trips. ... (If you buy any Robot vacs, life is easier with an air compressor nozzle to keep them clean) Mapping, I read the other reviews and have 0 mapping problems. ... "
" ... It picks up dust, sand, rocks, and pet hair. ... It cleans very well and it's larger tires handle the transition from floor surfaces and over rugs much better than Roomba. ... "
" ... Was very hopeful that this THOUSAND DOLLAR VACUUM would allow my 92-year-old mother from having to drag out her heavy upright vacuum anymore. ... There is one PRO: The vacuum-pick-up-dirt part was excellent . ... full powered vacuum. ... Of the "rooms" it did map, it couldn't find two of them when specifically set off to clean them. ... "
" ... I've not had to vacuum my house for some time now due to how well this works! ... Mop the floors cause, well, my house seems way more clean! ... This thing has given me motivation to want to keep my house more clean then it used to be. ... Meaning, I come home to a cleaner smelling house! ... I have to mop more due to cleaner floors. ... Adjusts for vacuum suction for the few carpet areas I have. ... Saves me from having to vacuum myself. ... "
" ... I little challenge to program, but cleans very well! ... "
Suction
48suction, robot vacuum, robot, carpet, vacuum cleaner
+81%
-19%
" ... I absolutely love this vacuum!! ... "
" ... Great suction power. ... "
" ... Very powerful vacuum. ... "
" ... full powered vacuum. ... "
" ... I've not had to vacuum my house for some time now due to how well this works! ... Adjusts for vacuum suction for the few carpet areas I have. ... Saves me from having to vacuum myself. ... "
" ... Suction is great. ... "
" ... I very strongly recommend this vacuum if you are looking for something to replace a full upright and will work with it's powerful suction. ... "
" ... Love this vacuum, compared to my other vacuum cleaner in New York this thing is a champ I can program it goes off two times a day complete the entire apartment goes from rug the floor to rug gets all the corners very happy with this product ... "
Product Reliability
30error, robot, mapping, stopped working, roomba
+33%
-67%
" ... When I finally got it back (they had misplaced it and I had to prove I sent it in) it worked for a few days then started doing nothing but going in circles and occasionally give a C03 error code. ... It now won't go over wood to tile transitions without the C03 error. ... The error problem never really got fixed when it was serviced. ... It was fabulous when it worked for the first seven months but for a thousand dollars it should work longer. ... "
" ... I've spent countless hours trying to get it to work again. ... "
" ... The mapping feature worked for about 3 months, the unit was sent in for repairs on May 1st and since then it has been either in repair or in limbo. ... "
" ... Just started going in circles about 18 months after purchase ... "
" ... The product stopped working a couple of months back. ... "
" ... I have already had my unit in for service once as the motherboard went after only a month. ... The company that did it was very nice but ultimately did not fix the issues that are causing the problems which I suspect are more in the firmware and programming than the actual components. ... "
" ... I bought two of them and had to send one in for service at about 6 months as it just stopped working. ... "
" ... I continued using manually, at the beginning of the 13 month a wheel broke. ... A few days later the robot was back, sears could not repair it. ... "
Apps
22samsung, server, vacuum, smartthings, alexa
+45%
-55%
" ... Really wanted this to work, but regretfully it was way to complicated to navigate through the app errors and intricacies of use. ... "
" ... The app is a joke. ... "
" ... The app didn't really work at all which is a huge disappointment. ... "
" ... Do not buy this until Samsung can fix the software and sensors. ... "
" ... I then went to the samsungparts.com website to attempt to get the part. ... "
" ... The documentation was bad, the app is bad, all bad. ... Upon checking the app just now (which is always frustrating because it’s so slow) the schedule I had previously entered is gone. ... I checked my recently updated apps and it wasn’t listed which I assumed was the cause so that’s strange . ... "
" ... Once it was connected, then I had to add the vacuum as a device in the app. ... The app continually failed to connect to the Samsung server in order to add the device. ... First the app would no longer connect to the Samsung server. ... This means the app is now useless for starting, stopping, recharging, scheduling etc. ... No matter what I did, the app still wouldn't connect. ... It had nothing to do with my wifi, because the app is designed to control the vacuum while you aren't at home and I had done so several times, but the app wouldn't even connect on cellular LTE where it would before. ... Now remember, it was refurbished, but I can say that the issue with the app, pairing, and the server being unavailable it is a known issue across various user boards and fixit sites for all of Samsung's new appliances. ... "
" ... Even if you minimize the app to look at another app, when you return, the whole reconnection process happens. ... Samsung apparently needs work on their smart home app! ... "
Capacity
19rooms, floor, living room, kitchen, chairs
+63%
-37%
" ... We moved throw rugs, dining and breakfast room chairs, decorative items, etc. ... I selected the space mapped as our bedroom, hit start and off went Godfrey. ... "
" ... Our Texas Living Quarters are plush, but open onto our indoor horse arena. ... "
" ... Meaning, I come home to a cleaner smelling house! ... "
" ... It cleans the areas in my house that I want it to clean on one charge, I only have it clean the living room, family room, kitchen, hallway and foyer of my house. ... "
" ... Then this machine has a feature that is "mapping" your house. ... This allows you to schedule areas (big house can not be done all at one time). ... "
" ... It works very well, I just need to learn program the floor plan to my house. ... "
" ... Every now and then it can't find its way back to the base (on the opposite end of a large house), but usually it does just fine. ... "
" ... why on earth the simply dont let you manually map out rooms is beyond me. ... "
Returns
19sent it back, repair, refurbished, refund, sent
+11%
-89%
" ... When I finally got it back (they had misplaced it and I had to prove I sent it in) it worked for a few days then started doing nothing but going in circles and occasionally give a C03 error code. ... Back it went for the second repair. ... "
" ... I wish I could return min but I've past the return date. ... "
" ... Shame that amazon has removed the return option because that’s what I would be doing. ... "
" ... This was after a similar issue caused me to return my first one to amazon for an exchange. ... "
" ... the return period had lapsed. ... "
" ... Literally a 2 second replacement. ... "
" ... A few days later the robot was back, sears could not repair it. ... "
" ... Sent in for it’s second repair. ... "
Software Platform
14samsung, server, alexa, smartthings, smart things
+29%
-71%
" ... Really wanted this to work, but regretfully it was way to complicated to navigate through the app errors and intricacies of use. ... "
" ... It now won't go over wood to tile transitions without the C03 error. ... The error problem never really got fixed when it was serviced. ... "
" ... Do not buy this until Samsung can fix the software and sensors. ... "
" ... I then went to the samsungparts.com website to attempt to get the part. ... "
" ... I checked my recently updated apps and it wasn’t listed which I assumed was the cause so that’s strange . ... "
" ... The app continually failed to connect to the Samsung server in order to add the device. ... It is the only way to pair it with the app and get it on your wifi, so if it ever has to be reset, you are in trouble if you don't have the remote. ... First the app would no longer connect to the Samsung server. ... I kept getting an error. ... Now remember, it was refurbished, but I can say that the issue with the app, pairing, and the server being unavailable it is a known issue across various user boards and fixit sites for all of Samsung's new appliances. ... "
" ... Samsung apparently needs work on their smart home app! ... "
" ... App is "so so" the downfall of the thing . ... until you get a message from the app"please pick up" ... "
Charging
14back, charge, charger, station, recharge
+21%
-79%
" ... Then one day it refused to connect to the charger. ... "
" ... It also only ran about 30 minutes before going back to the base to charge. ... "
" ... After 6 months of use, it will no longer recharge on the charging dock, which makes it useless. ... "
" ... If there is an error at any part of the mapping you have to start over from the base with a full charge. ... "
" ... I bought this product back in February and 2 weeks later it stopped charging. ... "
" ... Wouldn’t even charge. ... Made us go through everything we had already done and wait another 4 hours for charging (which hadn’t worked over the entire night prior). ... "
" ... I went over to it and the display was off, which normally it shows the wifi indictor and the battery while it is charging. ... The battery indicator on both the vacuum and the charging base started to flash slowly and the charging base made a clicking sound and then it went dead. ... I figured that maybe it didn't seat itself properly and was simply really drained, so I left it overnight on the charger. ... "
" ... It's not even charging. ... "
Price
13money, worth, vacume, roomba, pay
+77%
-23%
" ... Worth every penny!! ... "
" ... And best of all, got it for a great price. ... "
" ... After buying a refurbished model, I was excited to get it and try it out for the price. ... I had seen them at a local store for way more than I wanted to pay but was willing to try it out for the refurbished price I found on Amazon. ... "
" ... The r9350 is their top of the line and was excited that I was getting all the features for the same price as Roomba or Neato, which I have had both . ... "
" ... Hopefully it will last a long time to offset the high price. ... "
" ... Hope it lasts at least three years considering the price! ... "
" ... I absolutely love it and the fact that I was able to buy this on Amazon for several hundred dollars less than anywhere else makes it even better. ... "
" ... without a doubt, is it worth the cost, I would pay it again. ... "
Device Compatibility
13app, alexa, server, network, connecting
+54%
-46%
" ... the wifi setup on the iPhone is a bit glitchy but stick with it for 10min and it will work fine. ... "
" ... I have a Samsung S7 phone and had no issues with connecting to the Samsung connect app. ... "
" ... Connecting this to the app on iOS is anything but easy (the other two are a snap). ... "
" ... App for the wifi isn't necessary but if you want to hook up to wifi supposedly you can make it go through Alexa. ... "
" ... The alexa skill was nice . ... "
" ... The ability to control it thru my iPhone is another awesome feature. ... "
Ease of Use
12navigate, well, set, roomba, powerbot
+75%
-25%
" ... Follow the suggestions to a T, and you'll have no problems. ... "
" ... Easy to clean too ... "
" ... I little challenge to program, but cleans very well! ... "
" ... It is easy to use and to set up. ... "
" ... It still gets lost trying to find home every now and then, but it's much easier to find it and carry it home than to vacuum my entire house. ... "
" ... A simple option to pick up the robot and place it in a location to mark a point/corner in the room should be simple. ... "
" ... Both are easy to empty. ... "
Network
12floor, walls, vacuum, map, wifi
+58%
-42%
" ... Meaning, I come home to a cleaner smelling house! ... "
" ... I prefer to keep my wireless signals hidden, so I had to create a separate visible signal just for the vacuum. ... "
" ... Then this machine has a feature that is "mapping" your house. ... This allows you to schedule areas (big house can not be done all at one time). ... "
" ... It works very well, I just need to learn program the floor plan to my house. ... "
" ... It's so nice to leave for work an come home to a clean house. ... "
" ... We own a condo that is approximately 1200 square feet and there never seems to be an issue with vacuuming everywhere. ... "
" ... For some reason, once it was in the bathroom it would recognize the walls and never leave the bathroom. ... "
Battery Life
11battery, base, back, 30 minutes, mapping
+45%
-55%
" ... Battery would not last long at all. ... "
" ... It also only ran about 30 minutes before going back to the base to charge. ... "
" ... If there is an error at any part of the mapping you have to start over from the base with a full charge. ... "
" ... Wouldn’t even charge. ... "
" ... The problems I had : Low battery life. ... So slow that the battery would run out during the mapping process. ... "
" ... the average run time was 22.5 min, and after it recharged, instead of going back to where it passed out , it started over from the beginning. ... "
Review Spam Test
In order to keep our review summaries as accurate as possible, we aggressively detect fake reviews. We use various signals to detect unnatural patterns and will gradually expose them here.
Spam Test could not be completed. Click here to retry.
Specifications
Connectivity
WiFi: Yes
Recommendations
...