Last Updated: November 25, 2018 (Refresh Now)
Samsung Galaxy S5 Black 16GB AT T
Last Updated: November 25, 2018 (Refresh Now)
6.6
SCORE
/10
Total Reviews
1000
Old Reviews
157
Unverified
29
Spam Test
!
2048 GB
MEMORY
Yes
VIDEO
385.55 grams
WEIGHT
8026 meters
SIZE
Review Analysis - 814 recent, verified reviews
Detailed Mode
Product Reliability
133weeks, month, stopped working, 6 months, refurbished
+33%
-67%
" ... Died at 8 months of normal use no damage physically ever done to it. ... After 2 months started to get glitchy eventually it would freeze and i would have to restart 8 months it will only turn on after 5 tries and last maybe a minute before it shuts down at 75% battery no longer useable obviously i got mine from Purecell ... "
" ... It lasted for very few months. ... "
" ... This phone from Legend Wireless started to malfunction after seven months and they would do nothing about it. ... "
" ... Now it's goes black and just doesn't work at times. ... "
" ... After less than 6 months, screen keeps going black and phone shuts down. ... "
" ... Hardware issues after only 3 MONTHS! ... "
" ... Sometimes I have to hit it forty or fifty times before it will turn on, and then it will work for a while, but the next day it does it all over again. ... Everything else works fine, but there has to be something wrong with the phone--it's been doing this for several months. ... "
" ... This phone barely worked from the day I got it. ... After a few weeks, it would restart every couple of minutes whether I was using it, or whether I wasn't. ... "
Marketplace
97amazon, refurbished, new, brand new, described
+52%
-48%
" ... Company quick and easy to order from. ... "
" ... Excellent purchase, excellent price, fast shipping, excellent seller! ... "
" ... Exactly as described. ... "
" ... Buying this from Amazon was cheaper than having to buy a phone from the phone company and considering it was unlocked already. ... "
" ... Product was as described. ... "
" ... Just as represented. ... "
" ... It was in very good condition when I got it just like the seller said. ... "
" ... Works as advertised. ... "
Delivery
80condition, shipping, delivered, arrived on time, shipped
+86%
-14%
" ... Received this phone promptly in as new condition. ... "
" ... arrived on time and works good ... "
" ... Came in original packaging in mint condition with everything. ... "
" ... Excellent purchase, excellent price, fast shipping, excellent seller! ... "
" ... Phone was in excellent condition. ... "
" ... Shipped fast with no damages. ... "
" ... Was delivered quickly. ... "
" ... New in the Box. ... "
Charging
75charge, charging, battery, charging port, hold
+25%
-75%
" ... It won't charge properly. ... "
" ... Came with a Crack in the tempered glass and the spot to plug in the charger does not work. ... "
" ... This is the second Galaxy s5 I've had where the charging port has broken. ... --and by charging port I mean where you put in the micro USB. ... At first it starts getting a little tricky to get it to charge then harder and harder. ... "
" ... In fact, I was trying to replace the s5 I have had for over 2.5 hrs that won't hold a charge well anymore with this one, no such luck. ... "
" ... The battery will not hold a charge. ... "
" ... Phone telling me that the charger that came with it isn't the original charger so it's slow charging. ... "
" ... charging port did not work from the beginning and I had to return the phone ... "
" ... One came with bad charger second would turn on but the screen was dark, and now the last one won't turn on at all . ... "
Battery Life
72charge, battery life, charged, hold, batteries
+33%
-67%
" ... It won't charge properly. ... When I want to look at the screen I need to restart it by taking out the battery. ... "
" ... Got 3 one of the batteries does not work. ... "
" ... Sometimes the only way it will turn on is to take out the battery and put it back in, and it may or may not work for a couple of days. ... "
" ... because some of the time it would just turn off and then not restart unless I removed the battery and put it back in. ... "
" ... In fact, I was trying to replace the s5 I have had for over 2.5 hrs that won't hold a charge well anymore with this one, no such luck. ... "
" ... The battery will not hold a charge. ... "
" ... So far no huge issues but the battery does not last very long. ... "
" ... The phone turns on and off often, it freezes and the battery overheats. ... "
Returns
61refund, returned, amazon, return the CAT, new CAT
+8%
-92%
" ... Phone was completely unusable so I had to return it. ... "
" ... did not meet description specs, had to return it. ... "
" ... I wish I could get my refund. ... "
" ... Requesting a refund. ... "
" ... I am returning this asap. ... "
" ... I should have returned it then. ... "
" ... Had to send back didn't work right to many things wrong with it. ... "
" ... Mine arrived broken, I have requested a refund and for the first time ever buying from Amazon, I had to pay for return shipping. ... "
Price
51paid, worth, waste your money, spent, 200
+69%
-31%
" ... Good price but unlock ... "
" ... Saved me a lot of money. ... "
" ... It's a steal ... "
" ... It is worth the price paid for this phone. ... "
" ... Finally found a new S5 for a great price. ... "
" ... Worth every penny. ... "
" ... For what I paid, it was an excellent buy. ... Definitely worth the money. ... "
" ... Good for the cost ... "
Display Clarity
41burn, corner, time, scuffing, scratches
+15%
-85%
" ... The display screen rolls, turns itself off in the middle of use, and looks as if it's going to die any day. ... "
" ... The screen does not work, It filed within the same week I bought it. ... "
" ... After less than 6 months, screen keeps going black and phone shuts down. ... "
" ... The screen was jumping all overy the place from the second I turned it on. ... "
" ... The back arrow and little window thing on the bottom would light up but the screen would not appear. ... Arrow and other thing still lights up but the screen wont show up . ... "
" ... Let alone chips out of screen background. ... "
" ... Half the time I try to activate the screen it flashes and stays dark. ... "
" ... There was a large rectangular box of burn in in the upper half of the screen, along with at least two small icons burned in above the box. ... Scuffing, screen burn in, poor battery, are all things that devalue the product. ... The scuffing is no big deal, but screen burn in and dead battery are. ... The screen burn in alone basically knocks down the value of the device down to almost nothing. ... "
SIM
40card, sprint, verizon, unlocked, sim cards
+33%
-68%
" ... Was not unlocked ... "
" ... Per sprint store csr, SIM card should have come with a new phone. ... "
" ... this phone is not unlocked. ... "
" ... I took to Verizon to activate with SIM card and the phone will not connect to the 4G network. ... "
" ... Have the phone less than 8 hours SIM card error phone would not even work but the company did give me a refund after I had to pay the return shipping I can only write this as 2 * ... "
" ... No SIM was included, which would be a first for me on a brand new device from Samsung. ... "
" ... Tried several Verizon stores, with new sim cards, but the phone could never get signal for more than 5 minutes. ... "
" ... Finally, when they tried adding the SIM card, the phone wouldn't read it. ... They tried different SIM cards but had the same issue. ... The phone could not read a SIM card. ... A technician came out from the back to take a look and found that the SIM slot in the phone was damaged. ... "
Screen Protection
38glass, scratches, scratched, cracked, screen protector
+16%
-84%
" ... I 'might' have been a little more understanding of this issue/failure if I were hard on my phone but I have an otterbox case on it and I've never even dropped it. ... "
" ... The screen does not work, It filed within the same week I bought it. ... "
" ... The screen was jumping all overy the place from the second I turned it on. ... "
" ... Scratch, missing parts. ... "
" ... The screen burn in alone basically knocks down the value of the device down to almost nothing. ... "
" ... It came with a chip in the glass on the top left corner. ... "
" ... then today the screen went black and when i could see some parts of the screen it just looked like it had faded out, and i could use it, while progressively looking worse. ... "
" ... Had this for 3 months, no damage, not dropped, but the bottom quarter of the screen is fried. ... "
Build Quality
36back, cover, back cover, scratches, glass
+42%
-58%
" ... I 'might' have been a little more understanding of this issue/failure if I were hard on my phone but I have an otterbox case on it and I've never even dropped it. ... "
" ... I've never dropped it, and have had it covered with an Otter box since I got it, but it has been increasingly more difficult to turn it on. ... "
" ... Also, I took off the case off to have Verizon to check it out, the back cover started chipping off! ... "
" ... Scratch, missing parts. ... "
" ... I suspect the battery was dead once and was "reconditioned," sealed in a plastic bag, and thrown in this box. ... "
" ... I haven't dropped or bumped the device at any time. ... "
" ... I removed from protective case and still have poor quality. ... "
" ... i hadn't dropped the phone and it just decided to do this. ... "
Software Platform
30apps, google, updated, permission, marshmellow
+40%
-60%
" ... Apps shut down for no reason, random ads pop up at various times. ... "
" ... Error messages popping up. ... "
" ... Software error killed it within 2 weeks of use, and it got really hot too! ... "
" ... That is most likely a flaw in the Android OS upgrade or something like that ... "
" ... Could not get operating. ... "
" ... I am trying to find a way to remedy the solution through the software but nothing yet. ... "
" ... Working with verizon tech support I tried to get my phone reprogrammed because it had 2 yr old software. ... I had to go to Samsung at best buy 2 times to get the software updated. ... "
" ... Another thing is how slow it is, i have never seen a phone as slow as my samsung, when im typing things into google it takes at least 2 seconds for the letter to even pop up on the screen and dont even get me started on how long it takes to open the apps. ... "
Call quality
30calls, call, people, person, hearing
+10%
-90%
" ... Phone drops calls at times. ... "
" ... I cannot hear on it. ... "
" ... People could not hear me, Speech to text did not work. ... "
" ... There's no way to know until you try, this phone makes and receives calls, but only with the speaker phone. ... I would highly suggest not buying this phone unless you want to risk not being able to make calls ... "
" ... When I answer phone calls, it turns onto speaker phone out of nowhere. ... "
" ... At first, it was that I would stop receiving calls and texts and would have to constantly restart the phone. ... Then I started having issues where I could not hear people when I received or made calls and they could not hear me. ... After a couple of days, I hear nothing from them. ... "
" ... It is impossible to hear her clearly on this phone! ... "
" ... When on a phone call,the other person can't hear you. ... "
Apps
28android, google, facebook, updated, screen
+39%
-61%
" ... Apps shut down for no reason, random ads pop up at various times. ... "
" ... That is most likely a flaw in the Android OS upgrade or something like that ... "
" ... Could not get operating. ... "
" ... Never again will I buy a phone that isn't off of the Verizon/Cricket/etc website. ... "
" ... Another thing is how slow it is, i have never seen a phone as slow as my samsung, when im typing things into google it takes at least 2 seconds for the letter to even pop up on the screen and dont even get me started on how long it takes to open the apps. ... "
" ... The home button started glitching and pressing it once takes me to the open apps page instead of home, so I have to hit the back button to get to home, when the back button works! ... "
" ... What's with all the ads? ... "
" ... The phone also lacked a valid Serial number, as well as the advertised OS (Marshmellow was installed as opposed to the original KitKat, signifying that the product had been previously used and updated). ... "
ISP
27sprint, sprint network, carrier, boost CAT, provider
+52%
-48%
" ... Sprint provided me with one for free. ... "
" ... It was an upgrade from his JV3 with verizon. ... It was easy to set up, we didn't even have to contact verizon. ... "
" ... This has the advantage of being out from under a contract. ... "
" ... Way better than Verizon store who want $500+. ... "
" ... Activation presented no problems at all. ... "
" ... This was an actual Sprint phone and was activated with no problems ... "
" ... This WILL work on boost mobile and virgin mobile, both of which run on the sprint network. ... "
" ... My sister has the same phone plan as me, but bought her phone directly from the provider. ... "
Product As Described
26advertised, exactly, works as advertised, new as advertised, new
+81%
-19%
" ... Exactly as described. ... "
" ... Product was as described. ... "
" ... Just as represented. ... "
" ... Works as advertised. ... "
" ... Exactly as advertised. ... "
" ... Received in time, exactly as described. ... "
" ... It's actually better than what I expected. ... "
" ... It was everything the description said it was. ... "
Defective Delivery
24new, received, defective, arrived, refurbished
+67%
-33%
" ... Received this phone promptly in as new condition. ... "
" ... Came in original packaging in mint condition with everything. ... "
" ... Phone was in excellent condition. ... "
" ... I have not noticed any defects. ... "
" ... This phone was in perfect condition. ... "
" ... That first one was in great condition. ... "
" ... Phone is in awesome condition. ... "
" ... Mine just arrived yesterday and mine was without a doubt brand new. ... "
Device Compatibility
24messages, internet, smart, new CAT, texts
+58%
-42%
" ... This phone had definitely been connected to an account before. ... "
" ... I bought this since I had a Galaxy S5 previously, and was very happy with it and did not want to learn a new phone nor did I need new capabilities. ... "
" ... Connected instantly upon activation and have not had a single issue. ... "
" ... My first "smart" phone. ... I am VERY thankful I have the internet to ask how to do things. ... "
" ... Was able to use Samsung smart Switch to transfer data and messages. ... "
" ... I dont want to play pokemon on our newest phones plus we wanted 2 private hotspots so the S5's have always worked perfectly to enhance our options. ... "
" ... Great on phone, internet, facebook, messages. ... "
" ... I took it to the ATT shop and they set it up for me and transfered my files from my old phone. ... "
Setup
22technician, store, set, repair, hard reset
+55%
-45%
" ... It came pretty quickly and was easy for him to set up. ... "
" ... Activation very easy. ... "
" ... this ATT refurbish phone arrrived on time, was securely packaged, and works properly. ... "
" ... It came with earphones, instructions, and everything looked perfectly fine. ... "
" ... 3 hour project. ... "
" ... Came in an original box with original literature. ... "
" ... Phone was easy to program and is everything I expected it to be. ... "
" ... Activation presented no problems at all. ... "
Camera
22pictures, takes, photos, s4, photo
+77%
-23%
" ... Takes fantastic photo' etc. ... "
" ... The bezel around the camera also looked like it had taken a hit or two (see pics). ... "
" ... Great camera, compared to the old S4. ... "
" ... Takes great pictures. ... "
" ... Love the way it takes pictures as well! ... "
" ... Good camera, 15 mp, but not so good in lowlight. ... "
" ... i liked the camera on my 4 better but its still great . ... "
" ... The camera on it works well too. ... "
Sound Quality
18speaker, sound, sounds, static, freezes
+11%
-89%
" ... The speaker phone on the other phone is basicly unusable as well. ... "
" ... The phone isn't for English speakers. ... "
" ... I cannot hear on it. ... "
" ... Phone scratched up and sound continued to get worse the longer we had it. ... "
" ... After a couple of days, I hear nothing from them. ... "
" ... It is impossible to hear her clearly on this phone! ... "
" ... but it's not unbearable. ... "
" ... There's ads that constantly pop up on her phone and when she's on the phone it sounds as if her phone is in the toilet. ... "
Design
18looks, look, looked, shape, s5
+72%
-28%
" ... Phone looks and operates like a brand new phone, doesn't look like it was ever used. ... "
" ... Looks like new. ... "
" ... I ordered the used S5 so I was nervous of how it was going to look. ... It looked brand spanking new. ... "
" ... I mean, they work in a mall. ... Sleek design, smooth curves, blah blah blah aesthetics. ... "
" ... The S5 is a classic. ... "
" ... That is the only downside to this super cute phone! ... "
" ... Looks & works like new. ... "
" ... The phone looked new out of the box. ... "
For Kids
17loves, bought, year old, school, grandson
+94%
-6%
" ... bought for son he loves it ... "
" ... Good phone for my 9 year old son. ... "
" ... Bought it for my 13 year old son and works great. ... "
" ... Gave it to my daughter. ... "
" ... It was a gift for my child. ... "
" ... Bought it for my daughter and she loves it. ... "
" ... My grandson loves it. ... "
" ... and it's what our kids have for the important tech support when you move from a flip phone to a smart phone . ... "
Ease of Use
17easy to use, user, use, still, set
+88%
-12%
" ... Just the right size and easy to use. ... "
" ... There's a lot of cool features to toggle, but some parts of it are difficult to navigate. ... "
" ... It was the easiest phone change over I've ever had. ... "
" ... Activation very easy. ... "
" ... still learning how it works. ... "
" ... It was easy to set up and I am satisfied with the phone. ... "
" ... Phone was easy to program and is everything I expected it to be. ... "
" ... As relevant and user friendly today than ever. ... "
Fit
17back, hold, back cover, otterbox, hooks
+18%
-82%
" ... I 'might' have been a little more understanding of this issue/failure if I were hard on my phone but I have an otterbox case on it and I've never even dropped it. ... "
" ... Also, I took off the case off to have Verizon to check it out, the back cover started chipping off! ... "
" ... The phone speaker that you hold up to your ear doesn't work at all. ... "
" ... It was not blacklisted, however, it did show that a financial hold was or may still be on the device. ... "
" ... When I received the phone, the back cover seemed not to fit. ... "
" ... The plastic around the phone and battery was loose and did not fit as expected with a new Samsung device. ... "
" ... The case would not snap back on securely (one edge would always pop out.) ... "
" ... This phone IN a PROTECTIVE case, fell and the glass splintered. ... "
Lagging
16freezes, shut, screen, restarting, fixes
+6%
-94%
" ... It would freeze and then restart frequently while I was trying to use it. ... After a few weeks, it would restart every couple of minutes whether I was using it, or whether I wasn't. ... I would be sitting on my desk at work just restarting constantly. ... because some of the time it would just turn off and then not restart unless I removed the battery and put it back in. ... "
" ... Lags and freezes a lot. ... "
" ... It is glitchy and freezes all the time . ... "
" ... I had to take the batter out to restart the phone and it might think about actually displaying anything. ... "
" ... The phone was so dead that even a factory reset was not possible!!! ... "
" ... Finally it just shut down and wouldn't restart. ... "
" ... Multiple reboots to get it to work. ... "
" ... Then the phone would continuously try to restart. ... "
Original Product
15refurbished, new, junk, counterfeit, original
+40%
-60%
" ... I ordered a refurbished phone, not a broken one. ... "
" ... So here I am with a not brand new phone. ... "
" ... It appears this phone is a refurbished item, not new OEM as advertised. ... "
" ... Counterfeit Chinese junk. ... Yeah, new Chinese counterfeit. ... "
" ... I think this company is not legit. ... "
" ... Counterfeit phone. ... "
" ... Even though this phone is supposed to be brand new if feels like it was a refurbished phone. ... I have only had this happen to me with one other phone and that phone was a refurbished pile of junk. ... Beware the seller I got it from was: Cell2URLess ... "
" ... This phone is a piece of crap. ... "
Network
15reception, weak, towers, tower, sprint network
+20%
-80%
" ... These phones get terrible reception. ... "
" ... In addition, GPS signal receiver is too weak. ... "
" ... The brand new unit had very bad signal . ... "
" ... So this phone works except for the gps antenna. ... "
" ... I live right next to a cell phone tower and the cell reception is horrible. ... "
" ... The phone itself may have been okay, except that it was marked new but when I called Samsung for a bad signal issue they asked me for IMEI and then told me it was already out of warranty (by couple of years only). ... "
" ... That would do nothing for the inability to contact and activate to the network. ... "
" ... Other issues: If you lose cell signal (common in my big concrete office building), the phone generally won't rediscover it without being completely re-started. ... "
Storage
14sd, sim, memory, several, sd card slot
+57%
-43%
" ... Several versions old, but it's still running strong, plus you can add an SD card. ... "
" ... I think it's going to work out fine, though, after we install a 64 gb memory card. ... "
" ... I simply transferred the sim card and memory card to this phone and done the basic setup to get it going. ... "
" ... Works great, but utilizing the SD card for photos and apps not so easy. ... "
" ... It's pretty easy to use and the storage (plus space for an SD card) is really good. ... "
" ... removable battery - sd card slot - still works well even though it's a few generations old. ... "
" ... Best features of the S5 are the replaceable battery and SD card option for expanding memory. ... "
Controls
11button, volume, turn, speaker, push
-100%
" ... The phone not turn on. ... "
" ... Also don't like the design of where the power button is placed. ... By responding I mean i press the power button and the screen would not turn on. ... "
" ... there is no voicemail icon or banner that appears. ... "
" ... I would try to hit the lock button multiple times and the backlight might come on. ... "
" ... I found the power button awkwardly placed. ... "
" ... The home button started glitching and pressing it once takes me to the open apps page instead of home, so I have to hit the back button to get to home, when the back button works! ... "
" ... I checked Samsung website which said to push the "down volume button" and the power button at the same time and the phone would restart then you could open the screen again. ... "
" ... Everytime I click the power button to put my phone to sleep, my screen flashes yellow as if it's trying to give me epilepsy. ... Even when I click the power button wake it up, it takes much longer than before. ... "
Features
11save, lots, feature, power, message
+64%
-36%
" ... Tons of features that my old phone didn't have. ... "
" ... Buy it used and save and get all the same features. ... "
" ... has lots more features than what we use . ... "
" ... A really great smartphone phone with to many features to count . ... "
" ... Functions as designed. ... "
Cleaning
10scratches, screen, scratch, minor, came
+60%
-40%
" ... Inside and outside cleaned well. ... "
" ... The screen was flawlessly clean, though it's immediately ruined by any amount of oil on your hands. ... "
" ... No scratches or markings of any kind. ... "
" ... Came quickly, clean ESN. ... "
" ... Good condition, a few minor scratches, functionality is good. ... "
" ... Phone is great without a scratch. ... "
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Specifications
Body
Weight: 385.55 grams
Size: 8026 meters
Camera
Video: Yes
Memory
Memory: 2048 GB
Recommendations
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