Last Updated: June 17, 2020 (Refresh Now)
Plantronics b825m Voyager Focus UC 20265202
Last Updated: June 17, 2020 (Refresh Now)
7.7
SCORE
/10
Total Reviews
290
Old Reviews
136
Unverified
2
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Review Analysis - 152 recent, verified reviews
Detailed Mode
Body
58comfortable, head, plastic, ear, ears
+74%
-26%
" ... Pros: comfortable, good sound quality for both mic and headphones ... "
" ... Well made materials. ... "
" ... This headset was worth it! ... "
" ... Comfortable for my head. ... "
" ... These are also really lightweight and comfortable on my head. ... "
" ... Stylish fashion statement at the Gym to pick up a date - These are not for you. ... "
" ... Good enough for an office, but stick to dedicated over ear headsets for loud airplanes, etc. ... "
" ... These have good sound and are durable (I am not careful with them, yet they have not broken or been damaged). ... "
Usage
53call, headset, voice, skype, conference calls
+81%
-19%
" ... The control buttons are easy to use, and my customers tell me they hear me very well. ... "
" ... In this case, I've asked colleagues, etc and get nothing but "sounds great", "I can hear you perfectly", etc. ... "
" ... Answers call when you pick them up and put them on. ... No one ever complains about call quality. ... "
" ... I work from home, and I use it both for work calls and with my personal laptop when playing games and watching movies. ... Generally, the sound and voice quality has been quite good for my purposes. ... "
" ... It switches devices based on the incoming call well and voice is clear. ... "
" ... Excellent call quality on both ends? ... "
" ... People can hear me well, and I can hear them well. ... It literally tells you when you're on mute and talking. ... Meh: Connected to my business Skype account easily, which I now use for all phone calls. ... "
" ... This is perfect for me - answering phone calls and dictating. ... "
Usage / Calling
47call, headset, voice, skype, conference calls
+79%
-21%
" ... I listen to talk shows on my phone all of the time. ... I listen to talk shows most of the day and I'm on PC calls for at least a couple of hours every day. ... "
" ... Sounds is great, both on call and with music. ... I really like how it can sense I am wearing them and it will pause / unpause music and mute / unmute calls when I put take them off / put them on. ... "
" ... It switches devices based on the incoming call well and voice is clear. ... "
" ... He is a stickler for good sound quality when we are in conference calls and He is now buying one of these headsets because of my experience. ... "
" ... useful other features such as ambient mic usage out of calls. ... "
" ... This is perfect for me - answering phone calls and dictating. ... "
" ... Generally, the sound and voice quality has been quite good for my purposes. ... "
" ... This headset has excellent sound quality and have NOT once had any customers complaining of voice quality or background noise. ... "
Connectivity
46bluetooth, dongle, usb, calls, usb dongle
+85%
-15%
" ... I like that I can have my phone connected and the PC via the USB dongle at the SAME time. ... Newer office phones with USB are known to work with this too. ... The USB dongle shows colors of status if that helps too: blue=connected, purple=audio detected, red=mute. ... "
" ... Switches between PC and phone well. ... "
" ... I use this as my Bluetooth headphones on my iPad on the weekends too. ... on your computer, this one is the one to get! ... "
" ... Dongle: Colored lights on the dongle are great and show you what the headset is doing (mute/streaming audio/on a call/not connected), but it could be a little more compact. ... Multiple co-workers have paired the Plantronics with Apple and Android devices without issue. ... If you are streaming audio from your PC though, it will alert you to a cell phone call. ... Plantronics Hub Software: While also optional, I found the software to be useful and stable. ... "
" ... He uses it with his desk phone, PC, and his iPhone. ... "
" ... Has a great battery life and the best part is that if need be I can plug the headset into my PC's USB port and allow it the charge while I still use it throughout my day/shift ... "
" ... Connected easily to both my computer & phone. ... "
" ... Easily switches between laptop & cellphone connection, music, calls, VoIP on all platforms. ... "
Connectivity / Device Compatibility
45bluetooth, dongle, calls, usb dongle, windows pc
+84%
-16%
" ... Using this headset with my old Windows 7 Dell precision workstation laptop. ... It apparently paired right away with the USB dongle, but initially had issues with getting any sound. ... "
" ... Switching from phone to computer and back seamlessly and intelligently when it needs to? ... These Plantronics have a great usb dongle that does the Bluetooth so your computer does not have to. ... "
" ... Paired with the PC easily and sounds great. ... "
" ... He uses it with his desk phone, PC, and his iPhone. ... "
" ... Switches between PC and phone well. ... "
" ... I work at home and these are perfect for all my meetings! ... "
" ... I work from home and I used to be tethered to my computer via a wired headset, but now I can answer any call in any room of my house and sound as if I’m STILL right in front of my monitor. ... "
" ... I was looking for something wireless for online work meetings. ... "
Body / Comfort
44comfortable, head, ear, ears, wear
+75%
-25%
" ... This headset is well designed and built, feels great, works great. ... "
" ... Also, I have a pretty big head (like 7 5/8+ baseball hats) and this headset fits me comfortably and stays in place which is kind of rare for me. ... "
" ... First, in the car (with one ear uncovered - California law) it is perfect. ... "
" ... These headphones are simply awesome in all the ways that are important to me. ... "
" ... Comfortable to wear. ... "
" ... Light weight, easy to wear with glasses. ... "
" ... I find the headset to be comfortable for at least a couple of hours. ... "
" ... Great comfortable all day, even with a large head, other headset gives me head ache due to clamping of my head. ... "
Sound
23cancelling, cancellation, canceling, noisy, microphone
+91%
-9%
" ... It has a descent noise cancelation setting and it auto pauses and plays when I take them off and on my head. ... "
" ... Easy set up and really cuts out background noise. ... "
" ... I wasn't really expecting much when I bought these, just something of decent quality, but these REALLY surprised me with their noise cancellation (I can kind of hear my coworker and I REALLY can't hear the building noises) and their sound quality. ... "
" ... From noise canceling to clarity. ... "
" ... Noise cancelling works well. ... "
" ... Sound is clear, microphone is great and the noise canceling feature is perfect for my situation. ... "
" ... They’re much more comfortable then my previous headset, the noise cancellation is incredible, and the range is simply unbeatable. ... "
" ... Great noise cancelling for my home office use. ... "
Sound / Noise Cancellation
20cancelling, cancellation, canceling, microphone, active noise canceling
+100%
" ... It has a descent noise cancelation setting and it auto pauses and plays when I take them off and on my head. ... "
" ... I like the noise filtering feature. ... "
" ... Excellent noise cancellation on an air plane. ... "
" ... They’re much more comfortable then my previous headset, the noise cancellation is incredible, and the range is simply unbeatable. ... "
" ... I love how it can cancel out most of the outside noise. ... "
" ... Good noise cancellation feature. ... "
" ... My company made this available to us, and I picked it up for the wireless and noise cancelling capabilities primarily as I work in an open office environment. ... Noise cancelling: Pretty good for an on-ear headset. ... If a large, over-the-ear headset like the QC35 from Bose is a 10 here, this is a 4 in noise cancelling. ... "
" ... Noise cancelling works well. ... "
Body / Build Quality
20broken, metal band, headset, flimsy, cracking
+60%
-40%
" ... These have good sound and are durable (I am not careful with them, yet they have not broken or been damaged). ... "
" ... I have used it probably ~10 hours per week (not daily but almost) for 2 years and the plastic of the right earpiece where the metal band slides into it has just broken. ... "
" ... Well made materials. ... "
" ... Next I bought the Cowin E7 and was very impressed by the quality of the sound, the materials and construction. ... "
" ... They are very sturdy too. ... Threw them in my carry on that isnt passed and they don’t bend or get scratched. ... "
" ... The stand is cool and properly weighted. ... "
" ... love that the mic is short and sturdy not flimsy like most headsets ... "
" ... This headset is well designed and built, feels great, works great. ... "
Product Reliability
17working, stopped working, returning, 6 months, return
+53%
-47%
" ... These have been my go to set for working at home. ... "
" ... Wait a year to see how they lasted before posting this review. ... "
" ... Telecommuter working from public places - these are for you. ... "
" ... I can use it all day (about 8 hrs) & hasn’t died on me. ... "
" ... I've had this set a number of months now. ... "
" ... Working great after that. ... "
" ... I have been using this for the last three weeks without an issue. ... "
" ... Only happened once in 2 months, and now that i know it's that easy, it's fine ... "
Price
10worth, worth the money, price point, ones, value
+80%
-20%
" ... Worth the investment. ... Would recommend to someone if they can afford the price. ... "
" ... Albeit a bit more then I was hoping to spend, these are literally worth every dime. ... "
" ... Worth the money. ... "
" ... It does more than other ones In the same price range. ... It does more than other ones In the same price range. ... "
" ... Very much worth the money!! ... "
" ... Worth the price! ... "
" ... Totally worth it. ... "
Usage / Ease of Use
8easy, works, user, use, set
+100%
" ... Easy to use. ... "
" ... It is also very easy to mute and will do most of it for you automatically. ... "
" ... Easy set up and really cuts out background noise. ... "
" ... Everything works as expected and easy to use ... "
" ... Easy to use for a non-techie, although the lack of instructions gave me some initial concern. ... "
Service
6replacement, manufacturer, another, stopped working, return
+17%
-83%
" ... I tried to contact the manufacturer through Amazon, but there was no way of doing that so I gave up & returned it. ... The replacement was much worse than the 1st one, so I am just returning it. ... for a refund. ... "
" ... Sorry, will try another manufacturer. ... "
" ... Had to return because they stopped working after 2 uses. ... "
" ... after weeks of messing with it I give up and will be returning it ASAP. ... "
" ... We are returning it and getting another so hopefully it was only the one we got that was defective. ... "
Service / Returns
5replacement, manufacturer, another, stopped working, return
-100%
" ... I tried to contact the manufacturer through Amazon, but there was no way of doing that so I gave up & returned it. ... The replacement was much worse than the 1st one, so I am just returning it. ... for a refund. ... "
" ... Sorry, will try another manufacturer. ... "
" ... Had to return because they stopped working after 2 uses. ... "
" ... after weeks of messing with it I give up and will be returning it ASAP. ... "
" ... We are returning it and getting another so hopefully it was only the one we got that was defective. ... "
Body / Cable
4headset, cord, cable, 3
+75%
-25%
" ... I needed a headset primarily to dictate my correspondence (due to visual impairment) in my at-home job and I wanted to cut the cord. ... "
" ... I use this primarily for work since I have a cat that likes to chew on wires. ... "
" ... Freeing myself from the cable that attached my headset to the computer has been a game changer for me. ... "
Usage / Controls
3noice, muted, mute, calls, button
+100%
" ... There is a noice cancelling on off button. ... There is a noice cancelling on off button. ... "
" ... The control buttons are easy to use, and my customers tell me they hear me very well. ... "
" ... I really like how it can sense I am wearing them and it will pause / unpause music and mute / unmute calls when I put take them off / put them on. ... "
Sound / Volume
3loud, hear, environment, volume, voice
+33%
-67%
" ... The headset volume didn’t go as high as I would have liked. ... "
" ... It keeps coming unconnected and my voice that I can hear is perfect sometimes and then sounds like a loud slurring drunk other times and can’t get consistent . ... "
Connectivity / Ports
3pc, usb dongle, status, unmuted, tells
+100%
" ... These Plantronics have a great usb dongle that does the Bluetooth so your computer does not have to. ... "
" ... Has a great battery life and the best part is that if need be I can plug the headset into my PC's USB port and allow it the charge while I still use it throughout my day/shift ... "
" ... I like that I can have my phone connected and the PC via the USB dongle at the SAME time. ... Newer office phones with USB are known to work with this too. ... The USB dongle shows colors of status if that helps too: blue=connected, purple=audio detected, red=mute. ... "
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