Last Updated: April 6, 2020 (Refresh Now)
Plantronics Voyager 5200 Bluetooth Headset Silver
Last Updated: April 6, 2020 (Refresh Now)
7.3
SCORE
/10
Total Reviews
998
Old Reviews
179
Unverified
51
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7 hours
TALK TIME
Review Analysis - 768 recent, verified reviews
Detailed Mode
Comfort
142headset, comfortable, wear, fit, ear piece
+68%
-32%
" ... I have an active job and this ear piece goes on and stays on. ... "
" ... This is one of the best head sets I have had. ... It always connects, it feels great, it does not fall apart and the sound both sending and receiving is great. ... "
" ... Best headset I've used ... "
" ... The ear piece is comfortable and it performs extremely well. ... "
" ... I purchased this for my wife since she is always trying to hold the phone and do something else with her hands. ... "
" ... It it the best Bluetooth I’ve ever had hands down. ... "
" ... I've used the predecessor to this head set, the Voyager Legend, for several years and really like it. ... I find it comfortable enough to wear all day and because of the behind the ear style, it stays on my head. ... "
" ... i would never go with plantronics again really loved the design and very comfortable to wear but the quality is not their. ... "
Call quality
135call, calls, voice, answer, plantronics
+53%
-47%
" ... I can hear the people clearly and they never ask me to repeat myself. ... "
" ... It is perfect and he can answer calls while working instead or stop working to fish his phone out of his pocket. ... "
" ... sometimes in the car, on the street, in the noisy office, and lately at home with the kids, the noise canceling keeps my calls clear and uninterrupted by the chaos around me. ... "
" ... Call clarity is great. ... "
" ... Everyone can hear him and has no problem connecting with his iPhone. ... "
" ... For example, when you put it on your ear, a pleasant voice from the set tells you if your phone is connected, and how much talk time is left on the battery. ... "
" ... Also I can answer hands free . ... My only complaint is you have to say "answer" just like the prompts . ... "
" ... I use this for talking on the phone. ... The sound quality on my end of the conversation is better than the phone by itself and people on the other end of the call say they do not notice much change at all. ... "
Sound Quality
121noise, sounds, sound, hear, clear
+80%
-20%
" ... Sound is good ... "
" ... People can hear me loud and clear. ... "
" ... and "records your voice and other audio . " ... "
" ... Music sounds fair (I didn’t really buy for that reason) , but if buying for mainly music I would seek a different option. ... "
" ... I drive truck and it cancels out most of the cab noises. ... I used to buy the bose bluetooth but this seems to be better sound quality at a third of the price. ... "
" ... After one month, I can report that ease of pairing, staying paired, noise reduction, sound quality, battery life - all great. ... "
" ... The bluetooth is comfortable, easy to use and cancels background noise. ... "
" ... The incoming sound is clear, and the people I have talked with on the other end tell me I sound very clear to them. ... "
Battery Life
109battery, charge, sound quality, talk time, 6 hours
+65%
-35%
" ... Battery life is good as is sound quality. ... "
" ... The battery fully charged is 7 hours, so works well for long days when I'm on the phone a lot. ... "
" ... I am not 100% sure on battery life because I think I left it on overnight. ... "
" ... Oh and did I mention nearly 6 hours of talk time. ... "
" ... I've been using it for over a month now and I'm extremelly satisfied with the voice quality, battery life and how convenient it is to access the commands. ... "
" ... The sound is clear, great charge life. ... "
" ... It has a wonder battery life also. ... "
" ... The charging case (which contains its own battery) is particularly handy and a great option. ... "
Product Reliability
91years, voyager, lasted, legend, 5200
+41%
-59%
" ... Wish they would last longer than 12 months. ... "
" ... Completely died after 3 months ... "
" ... Turned out to be a terrible choice. ... "
" ... Been using plantronuca for many years but this last version is crap. ... "
" ... Three months after purchase the on off switch quit working properly. ... I had to wiggle the switch to keep it on and it would randomly shut off while using. ... "
" ... I have had it only 2 months and now it won't pair at all! ... "
" ... Bought it in May and not working in June. ... Less than a month. ... "
" ... This is absolute worst BT headset, failed in less then six months and received a replacement with the same problem. ... "
Bluetooth
89headset, plantronics, blue tooth, headsets, voyager
+81%
-19%
" ... Easy to connect and pair with phone. ... "
" ... I have used a plantronics Bluetooth device for years and after using the voyager legend with great results I decided to finally give this one a try . ... "
" ... I had another blue tooth headset that was cheaper that I lost. ... "
" ... So the bottom line in my opinion is this: If you absolutely need a bluetooth earpiece that works everyday, sounds great and can take a beating go with the 510. ... If you dont use the earpiece everyday, or for work, and can live with the lesser sound quality, and intermittent connecting and disconnecting go with the legend. ... "
" ... Love my Bluetooth!! ... "
" ... Enjoying the bluetooth. ... "
" ... I recommend this bluetooth. ... "
" ... I purchased this Bluetooth headset as a gift for someone that does a lot of traveling. ... "
Charging
74charging, charger, charging case, battery life, legend
+49%
-51%
" ... Had it a very short time and will not charge ... "
" ... CONS: Does not charge for more than 6-hours talk time (advertised 7 hours, but this wasn't a big factor for me since I don't talk on the phone that long). ... "
" ... I would have to recharge it. ... "
" ... Battery charge hard to get connect hard to redial ... "
" ... I also bought the charging case which does not give two full charges as advertised, that also dies easily. ... All in all if you're not going to leave this charged all the time and you don't get annoyed by restarting it over and over then it will work for cancelling noise like I needed. ... "
" ... I purchased this product July 19, 2018 and by September 1st it was completely dead, not charging, and not functioning at all. ... "
" ... This thing doesn't even have a led light for indicating charging status. ... "
" ... Fully charged and will not power on ... "
Device Compatibility
73plantronics, bluetooth, headset, paired, call
+45%
-55%
" ... I have an iPhone X connected by Bluetooth. ... "
" ... It doesn't connect with my Macook Air BT like my moto headsets do - very disappointing. ... "
" ... While connected to a computer I was not able to leave my office. ... I've gone back to a hard phone and my old plantronics. ... "
" ... It disconnects on its own ... "
" ... Probably the worst and most unrelieble gadget I've ever had (Number 2 goes to Plantronics explorer 80). ... Connection disappears randomly. ... "
" ... Returned it due to it not connecting to my phone. ... "
" ... But even then it would sometimes seem to randomly disconnect from the phone. ... "
" ... Tried unpairing and restarting with no luck. ... "
Fit
62fit, fits, ear piece, pieces, falls
+61%
-39%
" ... I couldn't keep it around my ear but the device is a great piece. ... "
" ... Comes with soft silicone eartips in 3 different sizes. ... "
" ... Fit securely around me ear and IT IS FUNCTIONAL! ... "
" ... I bought some aftermarket inserts and it’s slightly better but it still pop out of my ear. ... "
" ... A little tricky to get into my ear but once in place it stays, I mean it really stays and I forget it's there . ... "
" ... works great just fits poorly. ... "
" ... Not sure which ear piece is for me, i dont know how its suppose to fit, but it stays on pretry well for a plumber on the move. ... "
" ... After buying cheap bluetooth ear pieces for a while i decided to spend on a good one, and this one jsut made it, it could support 2 phones at same time, i use it for work, i can call or answer my yealink T48 phone and my mobile, with no interference, the Bluetooth automatically detects which phone is active. ... "
Noise Cancellation
58cancellation, cancelling, sound quality, canceling, reduction
+83%
-17%
" ... Works well in all noise conditions for my environment. ... I don't have to worry about noise. ... "
" ... The bluetooth is comfortable, easy to use and cancels background noise. ... "
" ... The noise cancelling superb. ... "
" ... These also are a huge help to eliminating background noise! ... "
" ... The sound quality is tremendous, and the noise cancellation is great. ... "
" ... I use bluetooth every minute of every day, and I want the best sound quality and noise cancellation. ... "
" ... Noise reduction and cancelling is so good. ... "
" ... Good noise cancellation and battery. ... "
Returns
34returned, replacement, refund, back, returning
+15%
-85%
" ... Unfortunately I waited two long and can't return it. ... "
" ... I am willing to return and try again. ... "
" ... Need to return ... "
" ... So I sent it back for replacement. ... "
" ... I keep voicing my frustration, and recently my husband told me I should see if I could get it replaced. ... "
" ... Specifically, my only options were to return for a refund. ... "
" ... On occasion it will keep switching back and forth. ... "
" ... I called Plantronics for replacement and what I got was a refurbished one. ... "
Headphones
31plantronics, ear piece, ear, bluetooth, statics
+81%
-19%
" ... This is my first earpiece headset so I have nothing else to compare it to, but it seems well made and not flimsy. ... "
" ... Absolute best headset ever ... "
" ... I’m a fan of this Bluetooth ear piece. ... "
" ... I might need to switch to a headphone style. ... "
" ... This is my third Voyager headset. ... "
" ... This is my second headset. ... But the headset is great. ... "
" ... The speaker is very good for this form factor (though obviously not as good as good in-ear or over-the-ear music headphones). ... "
" ... I can listen to music or podcasts if I like, although music is of course better played into two ears through earbuds or through regular external speakers. ... "
Ease of Use
28easy, use, comfortable, sound, works
+96%
-4%
" ... The volume settings are very good and easy to adjust. ... "
" ... Easy to use and works great . ... "
" ... Compact, easy to use, gives you voice prompts about battery life, and calls you get. ... "
" ... To the good, the newest unit is improved on audio quality and easy use buttons. ... "
" ... Easy to set up. ... "
" ... Instructions were clear and consist. ... "
" ... Easy to use. ... "
" ... On the good side, it is easy to use. ... "
Price
28worth, waste of money, save, price, complete
+57%
-43%
" ... Sound quality good for price. ... "
" ... To sum it up - save money ,buy older one, it's cheaper AND BETTER. ... "
" ... So, now I decide it is time to spend the big money and buy the 5200. ... "
" ... The best in the market both price and quality. ... "
" ... I used to buy the bose bluetooth but this seems to be better sound quality at a third of the price. ... "
" ... It has definitely been worth the money. ... "
" ... It will cost you $15. ... "
" ... I've used Plantronics headsets for a 4-5 years, and have found this is the best for now compare price/quality. ... "
Build Quality
26voyager, plastic, apart, third, soft
+38%
-62%
" ... The earpiece housing is scratched up, even dirty, indicating some rough use . ... "
" ... When not in use, it's stored in the hard case. ... I would understand if I wore the device at all time, dropped it and so forth ... "
" ... Had problems with both head sets I recieved the second one was missing pieces and fell apart ... "
" ... I've lost or broken them. ... "
" ... We spent around $100 for the piece of plastic. ... "
" ... only components packed in plastic bags. ... "
" ... Does not stand up to the outside whether that’s the second unit I bought that has broke ... "
" ... It keeps breaking on me. ... This product is very poorly made. ... "
Volume
22loud, louder, hear, environment, max volume
+59%
-41%
" ... The sound is a lot quieter, I work in a loud environment so need it to be louder than it is. ... "
" ... Most provide a modest volume level (up and down) of the unit to which they are "linked." ... "
" ... The volume on this has so much more leeway as well. ... "
" ... Sound quality is good, but I wish the volume could go just a little higher ... "
" ... People can hear me loud and clear. ... "
" ... Great noise canceling and good volume. ... "
" ... The volume settings are very good and easy to adjust. ... "
" ... This is the only headset that's remotely loud enough for me. ... "
Controls
19buttons, mute button, voice, easy, siri
+58%
-42%
" ... Works great for phone usage, buttons are a little small but easy to get used to. ... The headset also supports audio (pandora, etc) use, with button control to pause. ... "
" ... Best placement of all important mute button. ... "
" ... I really like the ability to use Google voice from the headset (press and hold the mute button). ... "
" ... The voice answer feature (requiring no buttons) is a big plus, and along with a voice assistance app I only need push one button and then say who I want to call from my contact list. ... After using a few times the buttons are intuitive, and I have had it on for up to three hours without any discomfort. ... "
" ... The software and button functions work great. ... "
" ... I like the mute button and it fits behind the ear nicely. ... "
" ... I like that it allows you to answer or ignore calls using voice commands, I like the mute button and use it a lot, I also like the volume buttons which i use a lot. ... "
" ... It has a lot of great features like voice control which worked just fine. ... "
Software Platform
18google, phone, android, plantronics app, voice
+50%
-50%
" ... Turned off the feature in the app. ... "
" ... The App is worthless. ... I've tried disabling features, reloading/reseting the thing, didn't help. ... "
" ... Cannot update device with new firmware on Apple iPhone. ... "
" ... General review, this ear piece is a bad choice for an android user with new phones. ... "
" ... The only issue that I had was making a call from the headset on my Android phone. ... The manual said that I should use one button to initiate a call from my Android, but it turned out the I had to use the same button that I-Phone users would use. ... "
" ... Full disclosure, I installed the phone up and did all the updates on 5200. ... "
" ... It works well for listening to YouTube, Netflix, Kindle, webinars, etc, but when I get a phone call it becomes instant static on both ends, and I have to turn it off and use my phone. ... Once or twice I had to uninstall the app, then reinstall it to clear some hiccups, but it did work most of the time initially. ... "
" ... BUT on the 1st week the device was disconnecting in Google Maps every time when GPS tried tell me directions. ... I tried to fix that problem in the settings of my phone and in Plantronics app (PLT Hub) also. ... "
Size
18carry, size, fit, use, truck
+72%
-28%
" ... The legend I use at home while at my desk. ... "
" ... I really do love using this headset it makes it so easy to do other things without any worryand having to carry my cell everywhere. ... "
" ... I really liked the feel of the product and its weight. ... "
" ... Compact easy to fit in a pocket. ... "
" ... can weigh-in. ... "
" ... I have one phone in my pocket and the other in my truck. ... "
" ... You can carry it with you or leave it somewhere for emergencies but is a safe place to store it. ... "
" ... Exactly what I expected, I need for my travels ... "
Marketplace
17described, shipped, product, item, different
+76%
-24%
" ... Awsome seller I would purchase more products from them ... "
" ... This is my second order. ... "
" ... Product just as described ... "
" ... I paid about $85 including tax and free Amazon Prime shipping, so I think I have gotten a fair deal so far. ... "
" ... Great upgrade from original ... "
" ... works as advertised. ... "
" ... Product is exactly as described. ... "
" ... Works as described ... "
Apps
16phone, google, settings, plantronics app, voice
+63%
-38%
" ... Good sound, controls, and battery life (the mobile app is a plus too) but after a year of use it is pretty much useless. ... "
" ... I like the plantronics app it allows find me & setting adjustments. ... "
" ... It has an app on your phone to control options. ... "
" ... It has all the functions I need, good battery life, lots of settings in the Plantronics Hub app on my phone. ... "
" ... I love the app to change settings on the Bluetooth and GPS locater if I ever lose it . ... "
" ... My Jabra's work fine on both of my computers with these same applications. ... "
" ... Google's "saves your activity on Google sites and apps . ... "
" ... You have to download the app on your phone. ... "
Delivery
10delivery, time, fast, arrived, shipped
+90%
-10%
" ... Product delivered on time and charged. ... "
" ... Ordered and received the same day. ... "
" ... order was received before delivery date. ... "
" ... arrived on time. ... "
" ... Excellent product and on time delivery. ... "
" ... Arrived fast and in good condition. ... "
" ... Fast delivery service. ... "
Firmware
8updates, updated, reset, new, iphone
-100%
" ... Updated to latest firmware and used the Plantronics hub software to try and resolve without success. ... "
" ... Tried upgrading firmware and downloaded the app, to no resolution. ... "
" ... (3) I installed hub, updated firmware, reset bluetooth, and all of the other things the plantronics bot says to do when it auto-replies to your negative review here. ... "
" ... Updated right away to the new firmware. ... "
" ... Rebooting, firmware updates, reconnecting - nothing. ... "
" ... I updated the firmware and reset all the devices with no luck. ... "
" ... Cannot update device with new firmware on Apple iPhone. ... "
" ... I keep check on the firmware updates. ... "
Overall performance
8fast, performance, shipped, product, pleased
+100%
" ... I am very pleased with its performance. ... "
" ... If this is the style you are looking for, it's a good device, and does its job well. ... "
" ... It does a decent job. ... "
" ... I've purchased three units of the prior version and was happy with the performance. ... "
" ... Fast response to commands. ... "
" ... Fast and perfect ... "
As Gift
7birthday, purchased, one, days, wife
+86%
-14%
" ... I have purchased three of them two as gifts and we love them. ... "
" ... Was supposed to be for a birthday gift was supposed to arrive the next day only to arrive 3 days later ... "
" ... I bought this as a gift and it was well worth it ... "
" ... Looking forward to my next birthday gift of this new version 😉👍🏽 ... "
" ... The lady in question is very happy with the head set as she liked the one she had before it was a gift for her from me ... "
" ... We love it so much that we are going to buy one for my mother-in-law for her birthday. ... "
Cables
7cable, headset, cord, wrong, connector
+29%
-71%
" ... The second one to arrive had the same problem, cord does not fit the headset. ... "
" ... It came with someone else's ear wax and totally wrong charging cable. ... "
" ... I am thinking I may have had a poor cable more than a issue with the headset. ... "
Network
7phone, feet, walk, connection, 90
+57%
-43%
" ... I can leave my phone inside the cab of the truck while I walk to the rear tailgate of the trailer and never lose signal. ... "
" ... The range is in no way 90' it is more like 30-40' max with a clear shot, less if phone is in a building . ... "
" ... Has great range, usually get between 60 to 90 feet with my Cisco desk phone. ... "
" ... It probably has about a 50 ft range. ... "
Features
6good, disable, worth, work, money
+83%
-17%
" ... Features better than expected. ... "
" ... great features.sound is excellent. ... "
Setup
5product, easy, contacted, connect, comfortable
+100%
" ... I am a route sales person. ... "
" ... Product delivered on time and charged. ... Instructions were clear and consist. ... "
" ... #follow-up# I had LOTS of problems with this and my galaxys5. ... "
" ... I contacted parkdeals they with no questions asked shipped another one to me!!!! ... "
Earbuds
5buds, using, tips, plantronics, pieces
+80%
-20%
" ... Tried different size ear buds also ... "
" ... The ear buds that come with the headset don't really do a good job of keeping the headset in place and have needed the volume on max to hear the caller. ... "
" ... This is a great product for those who need a great ear piece!! ... "
Product As Described
5product
+100%
" ... Works as described ... "
" ... works as advertised. ... "
" ... Product is exactly as described. ... "
" ... Came just as described. ... "
" ... Product just as described ... "
Ports
5usb, wall, port, plug, charging
+60%
-40%
" ... Please note: this is different from the last version of the same earpiece which came with a wall plug (and no USB). ... "
" ... Plug it in, power it up, and it works fine ???????? ... "
" ... Plus I like that it charges with a standard micro-USB plug. ... "
Clarity
5clarity
+100%
" ... Clear on both ends. ... "
For Running
4runs, riding, piece, music, listen
+100%
" ... I can listen to music or podcasts if I like, although music is of course better played into two ears through earbuds or through regular external speakers. ... "
" ... It would have been cheaper and far less frustrating in the long run. ... "
" ... I have an active job and this ear piece goes on and stays on. ... "
" ... I have actually held conversations using this Bluetooth ear piece while riding a four wheeler and doing other farm activities ,and the person I was speaking with had no idea that I was even outdoors. ... "
Capacity
4walk, room, ft, feet, one
+100%
" ... Can work and talk to family members at the same time. ... "
" ... Let's me know if I walk out of a room and leave my phone behind. ... "
" ... They claim the range is 98 feet. ... Range is actually more like 3 feet. ... "
" ... Marginally better than my old legend, which was 33 ft. ... It probably has about a 50 ft range. ... "
Drivers
4drivers, truck, driver
+75%
-25%
" ... Great for truck drivers ... "
" ... He is a truck driver and is gone during the week so this helps him tremdously. ... "
" ... This is a great tool for a salesman, drivers of Uber & Lyft, people in Event Management. ... "
Defective Delivery
4defective, replacement, returned, received, could
-100%
" ... Defective end was defective ... "
" ... I must have gotten a defective one. ... "
" ... Seal was broken on box and unit inside was clearly used despite product saying it was new. ... "
Hair
4fit, cutting
+50%
-50%
" ... It would cut in and out digitally. ... "
" ... It kept cutting out. ... "
For Travel
3headset, bluetooth
+100%
" ... The basic Cesery travel case is awesome as it charges also so you can have a long talk time or music listening! ... "
" ... We'll see how well that works out on several cross-country flights in the next few days. ... "
" ... I purchased this Bluetooth headset as a gift for someone that does a lot of traveling. ... "
For Kids
3one, broke
+67%
-33%
" ... Bought my wife a pair and she loves them. ... "
" ... Super easy to use when I'm juggling a million things and trying to take care of the kids or when im driving. ... "
Original Product
3+33%
-67%
" ... Never had this before, must be refurbished? ... "
" ... This is not the original ... "
Weight
3really
+100%
" ... Lite weight and I barely feel it. ... "
" ... can weigh-in. ... "
" ... I really liked the feel of the product and its weight. ... "
Design
3new, looks, like, still
+100%
" ... It looks subtle and smart. ... "
" ... I loved how it came presented in an stylish box. ... "
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Specifications
Battery
Talk Time: 7 hours