Last Updated: August 1, 2019 (Refresh Now)
Philips Sonicare DiamondClean Smart Electric Rechargeable toothbrush for Complete Oral Care 9300 Series Black HX9903 11
Last Updated: August 1, 2019 (Refresh Now)
7.7
SCORE
/10
Total Reviews
998
Old Reviews
0
Unverified
289
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5901 meters
SIZE
Review Analysis - 709 recent, verified reviews
Detailed Mode
Cleaning
246teeth, toothbrush, teeth feel, sonicare, brushing
+92%
-8%
" ... I love how well this brush cleans my teeth. ... I don't use the brush to its potential and really need to take the time to sit down and learn all the good qualities. ... "
" ... Works great and keeps my mouth feeling as clean as it does when leaving the dentist. ... "
" ... I cleans great, much better than a manual toothbrush. ... My teeth feel more like I just left the dentist after a cleaning. ... I also noticed my teeth look a little whiter. ... Whiter and cleaner feeling teeth, yes it's worth it to me. ... "
" ... In fact, I would say I liked my last one better, except it finally bit the dust. ... "
" ... I'm sure the toothbrush itself does a great job at brushing your teeth (I own previous models of the Sonicare and love them). ... "
" ... I have congenital gum issues and my dentist was recommending a potential gum graft. ... "
" ... brush heads so my wife could use the handle. ... "
" ... Expensive but wow what a difference in how clean my teeth feel. ... "
Product Reliability
100stopped working, toothbrush, month, years, working
+23%
-77%
" ... I called them over 3 weeks and they talked to me and the return ran out. ... "
" ... Stopped working after 5 weeks of use. ... A $200 toothbrush that doesn’t work after 5 weeks. ... "
" ... This is the third diamond care unit I have personally owned, and also the third unit to cease functioning (each unit only lasting a year or less). ... The replacement arrived and functioned for about a year. ... Once again, the exact same problem happened. ... Today it is August 15, 2018 and I already began having the exact same issue with this unit about a week ago. ... "
" ... $240 and it’s didn’t even work after a year!!!!!!!!!! ... "
" ... I opened this and used it for a couple weeks before the problems started. ... Maybe I'll take it out again in a month or 2 and see if I can deal with the power button issues again. ... "
" ... Literally a year of use and it died. ... "
" ... Stopped working after four months. ... "
" ... Stopped working after 9 months. ... "
Charging
84toothbrush, charge, glass, cup, brush
+45%
-55%
" ... The toothbrush won't turn on and won't take a charge. ... "
" ... The first one I received from Amazon wouldn't charge or operate at all, but they sent a replacement. ... "
" ... Was fully charged the day before, worked at bedtime and then in the morning it would not turn on or charge. ... "
" ... Worked when it arrived - as many people have noted it then stopped taking a charge and is a useless hunk of plastic. ... "
" ... Light is on, no reaction with any touch or even charging!! ... "
" ... I was disappointed not to receive the charging travel case with my purchase. ... "
" ... Bought it December 8 and March 3 it broke and won’t charge. ... "
" ... Product died on me and won’t charge after 4 months. ... "
Apps
72brushing, toothbrush, brush, use the app, sonicare
+60%
-40%
" ... I find the app helpful to make sure I’m actually paying attention to the amount of time spent on each area of my teeth. ... "
" ... the app was helpful. ... "
" ... Love the app for my phone to track my progress. ... "
" ... Most days I skip using the smartphone, although its app sends me nasty messages if I go more than a week without using the smartphone app too. ... "
" ... The app itself has a lot of promise. ... Maybe a third party app can be made that will show better stability. ... You can use without the companion app in offline mode. ... "
" ... Smartphone app is kind of a gimmick, but I did use it to help me stay disciplined, so I guess it works! ... "
" ... The app tells you what to do, when to do a second pass. ... "
" ... The app has okay features other than that, but the brush is still great without the app. ... "
Comfort
67teeth, brushing, dentist, brush, toothbrush
+84%
-16%
" ... Makes my teeth feel and look like I just left the dentist! ... "
" ... I have owned a DiamondClean for nearly a decade, and think they are amazing brushes, but this one is hands down superior to any of the earlier models they have put out. ... The new brush heads are so high quality your teeth feel like they have been waxed they are so smooth. ... "
" ... Brush is very light and comfortable in the hand. ... "
" ... I like that the vibration doesn't rattle my teeth and it is fairly easy on the ears. ... "
" ... This toothbrush is amazing my second sonicare and loving it it makes my teeth feel so clean and makes me feel better knowing I'm doing better cleaning my teeth. ... "
" ... The brush heads are more comfortable and I like that I can adjust the intensity down. ... "
" ... You can't stop licking your teeth, they feel so smooth. ... "
" ... The brush actually knows the different as soon as it attach it and the handle adjusts the brushing for the head you attached with no settings or guesswork on your part. ... "
Battery Life
54battery, charged, lasts, toothbrush, long time
+50%
-50%
" ... It’s not working nor can be charged after 3 month after I bought. ... "
" ... Cons: It dies in a day( the change wont last) ... "
" ... Purchased November, would not hold a charge by February. ... "
" ... I bought one of those disposable battery powered toothbrushes and used that for a little while. ... "
" ... This week the toothbrush began beeping when placed in the charger and now it no longer works. ... "
" ... But today it is not working anymore, I am unable to recharge it, I am sure it is the problem of the brush, cuz I can charge my girlfriend's in my cup. ... "
" ... Bought it December 8 and March 3 it broke and won’t charge. ... "
" ... The only complaint the charge only lasted for a few days. ... "
Price
49worth the money, worth, worth every penny, toothbrush, waste of money
+69%
-31%
" ... I doubted I really needed to spend this much money on this "optional" fancy gadget. ... "
" ... Recommend everyone to buy it and use Amazon you can alway get the best service, value of money. ... "
" ... Worth every cent ... "
" ... Got it on sale, so happy with value. ... Full price, would be tough . ... "
" ... My hygienist recommended this model and my Dental Office had it for sale at twice this price! ... "
" ... I seen this one and it piqued my interest, especially due to the price. ... Could this toothbrush really be worth the money? ... "
" ... Worth the money!! ... "
" ... The price it's a 235.00 toothbrush and the top model is over 300. ... "
Software Platform
46brush, toothbrush, smart, android, updates
+50%
-50%
" ... The iOS software is just horrible. ... "
" ... Got a message for a firmware update on the app and midway through the update, the process stopped and the entire toothbrush got bricked. ... In addition, the app is finicky and poorly designed. ... "
" ... The app is more annoying and dumb. ... "
" ... I have tried for 2 days to log into their app and cannot do it. ... Every time I try to log in I get an error which states "Oops, something went wrong, try again later". ... The app is only rated 3 out of 5 stars for andriod. ... "
" ... It was not the smart version. ... "
" ... The toothbrush may be state of the art BUT the Android App sucks! ... The app is poorly written and is "buggy." ... During this ordeal, the app kept complaining that "Bluetooth was Disabled." ... Oh, forgot to mention that the App requires GPS enabled to function. ... "
" ... First off I wanted to register it and the app nor the web site recognize the model. ... "
" ... This product seems geared to getting you to install their app so you can be farmed for data. ... There's no opting out if you use the app. ... If you don't use the app, you have to remove it because it starts giving you alerts . ... "
Design
33teeth, looks, whiter, feels, white
+88%
-12%
" ... looks really nice on the counter too. ... "
" ... Light and with a dynamic design. ... "
" ... This new Diamondclean with the next generation of brush heads is remarkable improvement over their previous design. ... "
" ... It also looks nice. ... "
" ... Anyway, I like the white. ... "
" ... Quite beautiful and useful. ... "
" ... It’s a very affective dental care tool and has a great design. ... "
" ... You really feel cool and good about yourself when you use it. ... "
Ease of Cleaning
30teeth, cleaning, cleans, teeth feel, cleans so well
+97%
-3%
" ... I can already feel my teeth getting cleaner. ... "
" ... Cleans so well you think you have been to the dentist. ... "
" ... Cleans very well. ... "
" ... I can tell a substantial difference in how good it cleans. ... "
" ... Clean really well. ... "
" ... very thorough cleaning ... "
" ... It works great, the feeling is odd, but it's a super clean for sure. ... "
" ... My teeth have never been so clean. ... "
Shave Quality
25dentist, electric, teeth, sonicare, teeth feel
+96%
-4%
" ... Otherwise, it cleans well, feels gentle, and my teeth feel smooth when I use the toothbrush. ... "
" ... The new brush heads are so high quality your teeth feel like they have been waxed they are so smooth. ... "
" ... I'll know more when I see the dentist soon. ... "
" ... This is the first electric toothbrush I’ve had in a long time. ... My dentist can judge that. ... "
" ... This is my first experience with a sonic toothbrush. ... "
" ... Different toothbrush heads. ... "
" ... Excellent toothbrush, quite powerful. ... "
" ... This is the best electric toothbrush i have ever used! ... This is superior to Oral B and other Sonicare toothbrushes. ... "
Bluetooth
25app, tooth brush, brush, bluetooth connection, tooth
+68%
-32%
" ... I haven’t yet synced the brush via Bluetooth for tracking. ... "
" ... The Sonicare is just an exceptional tooth brush! ... "
" ... Will never go back to a regular tooth brush. ... "
" ... Wow, I absolutely love this tooth brush. ... "
" ... I'd never had a powered tooth brush before, but I like using it. ... "
" ... This thing provides a tooth-brushing experience unlike other tooth brushes. ... "
" ... But since then, it has paired every time just fine. ... "
" ... Best tooth appliance I have ever purchased. ... "
Returns
19replacement, amazon, told, send, item
+11%
-89%
" ... I spent about 20 mins on the phone before getting them to send me a replacement. ... "
" ... There is no link to contact the seller anymore so I guess I am stuck with a $250 paperweight. ... "
" ... And now the replacement just died. ... "
" ... Stopped working 3 weeks after the 30 day return guarantee. ... "
" ... Now, I have to return it. ... "
" ... I was told that I would have to ship the unit back, and then they would send me a replacement. ... "
" ... I called them over 3 weeks and they talked to me and the return ran out. ... "
" ... Item broke just days after the 1year window to return. ... "
Marketplace
19help, described, works, item, advertised
+74%
-26%
" ... Item as described. ... "
" ... Thanks for your help. ... "
" ... Product is as described. ... "
" ... It works as advertised. ... "
" ... great product everything as advertised ... "
" ... I couldn't be happier with the performance of the toothbrush or with the quick delivery from the seller. ... "
" ... You’ll thank yourself in the future. ... "
" ... Got on Amazon Prime Day deal. ... "
Build Quality
19plastic box, hold, teeth, brush heads, years
+47%
-53%
" ... The bristles of all the brush heads fell out. ... "
" ... The indication of the area when I had brushed are not really effective plus can't be bothered to hold the phone while brushing the teeth all the time . ... "
" ... A plastic box. ... I guess I’m supposed to really enjoy my $48 plastic box. ... "
" ... Broke after two month ... "
" ... The first unit's metal shaft (where the toothbrush head attaches) became loose and started making a loud buzzing sound, which progressively got worse until the brush no longer pulsated. ... "
" ... Even then, it feels different. ... "
" ... Also the case is heavy and, in my opinion, redundant. ... "
" ... This was not the case. ... "
Features
17mode, feature, brush, toothbrush, smart features
+88%
-12%
" ... At present, the "protective" mode has been used (it should be this, the weakest one if you remember correctly). ... "
" ... You CAN use ANY brush w/ ANY mode. ... "
" ... The deep clean mode is very powerful. ... "
" ... Many nice features. ... "
" ... I like these features. ... Maybe the flashing blue light I can only see when the lights are off will help it last longer. ... This was a great feature. ... "
" ... We have used this extensively and enjoy some of the updated features to help with productively using the toothbrush. ... "
" ... It has extra features that honestly you wont use. ... "
" ... The app has okay features other than that, but the brush is still great without the app. ... "
Controls
16power button, turn, toothbrush, brush, toothpaste
+13%
-88%
" ... The power button seems to be sticking and it doesn't turn on at all, even when I wiggle the button so it is in its right position. ... "
" ... The turn on/off button became depressed making the brush impossible to turn on. ... "
" ... Heed it's warning when you are pressing too hard. ... "
" ... On/Off button stopped working so I can't turn the brush on. ... "
" ... After that I began to have trouble with the on off button and figured out it was sticking due to toothpaste getting under the button and needing to be removed. ... This is a very expensive toothbrush and I think the problem with the button clogging is a design flaw. ... "
" ... Maybe I'll take it out again in a month or 2 and see if I can deal with the power button issues again. ... "
" ... TouchUp works poorly—should be an On Screen button. ... "
" ... This replacement toothbrush stopped working after a few uses: when the power button was pushed it beeped ten times (five times each in two successive bursts) and then quit. ... "
Device Compatibility
16connect, bluetooth, sonicare, smart, brushing
+63%
-38%
" ... You can even hook it up to your phone to see what kind of job you are doing! ... "
" ... But since then, it has paired every time just fine. ... "
" ... It is very interesting to hook It up with your cell phone. ... "
" ... When my wife upgraded to a newer "smart" model, I was impressed with the app for her phone. ... It decides to be helpful and automatically switches to connect to hers before I can even begin to use it. ... "
" ... Most days I skip using the smartphone, although its app sends me nasty messages if I go more than a week without using the smartphone app too. ... "
" ... The phone app prompts you during brushing and shows how "effective" your work is. ... "
" ... especially when paired to my phone. ... "
" ... I want to love you device. ... "
Fit
13hold, holds, cup, brush heads, bristles
+31%
-69%
" ... Just doesn’t clean as well as my circular, rotation head. ... "
" ... The bristles of all the brush heads fell out. ... "
" ... The first unit's metal shaft (where the toothbrush head attaches) became loose and started making a loud buzzing sound, which progressively got worse until the brush no longer pulsated. ... "
" ... However if you rub it 10,000 times back to back friction and heat is generated and you'll put a hole in the wall even with water runnig. ... "
" ... The indication of the area when I had brushed are not really effective plus can't be bothered to hold the phone while brushing the teeth all the time . ... "
" ... The bristles simply fell right out with almost no usage. ... "
" ... They don’t fit all the way on, which leaves a space. ... "
" ... The case isn’t as good as previous models. ... "
Ease of Use
12easy, app, user friendly, user, use the app
+83%
-17%
" ... That process was fairly easy despite having to hold for ~10 minutes. ... "
" ... Easy to set up! ... "
" ... Feels great, easy to use. ... "
" ... They were very pleasant and easy to deal with. ... "
" ... Easy to use, does a great job with little,effort. ... "
" ... Easy to track and use. ... "
" ... Easy to use and the app will help you keep track of your healthy mouths ... "
" ... Easy to setup. ... Easy to use. ... "
For Travel
11case, travel case, toothbrush, contained, comes
+64%
-36%
" ... The packaging (case/charging/self contained handle and brushes) is a good idea for traveling. ... "
" ... I also love the travel case- being able to plug in the brush and charge it right in the case is perfect for longer trips! ... "
" ... The travel case is beautiful but here comes the best part. ... "
" ... Also really easy to travel with with the usb charging travel case. ... "
" ... Travel case is perfect. ... "
Wash Programs
10modes, mode, brush, tongue, deep
+70%
-30%
" ... It has multiple sensitivity settings. ... "
" ... It has 5 different kinds brushing modes including tongue brush. ... "
" ... Toothbrush has multiple modes. ... "
" ... You CAN use ANY brush w/ ANY mode. ... "
" ... Better just to get a high quality brush with timer. ... "
" ... Nice vibration and love the tongue cleaning mode ... "
" ... It has many options and settings. ... "
Size
10case, travel case, comes, chargeable, bulky
+50%
-50%
" ... A plain travel case was included. ... "
" ... - Bulky for travel but USB chargeable and most items are well contained in a single box ... But the box is bulky and on the heavy side. ... Weight would be hard to reduce, I would think. ... "
" ... The case does not close on one side, the interior is too small. ... "
" ... Am I missing a part of the travel case? ... "
" ... Also the travel case cannot charge. ... "
Product As Described
9works, advertised, exactly, everything
+100%
" ... Product is as described. ... "
" ... great product everything as advertised ... "
" ... Item as described. ... "
" ... It looks like the photo. ... "
" ... It works as advertised. ... "
" ... Just what I expected. ... "
" ... Works as advertised. ... "
" ... I currently have a 25% chance it actually connects and works as described. ... "
Capacity
8bathroom, whole, areas
+100%
" ... And all of my family members are useing this product now~ ... "
" ... WE now have 4 in the family-2 in each home ... "
" ... Hits all my hard to reach areas. ... "
" ... I have recommended it to my family and friends. ... "
" ... It is like having a dentist instrument in your house! ... "
" ... It has a lot of room for improvement. ... "
" ... I've told my whole family they're getting one of these for Christmas it's just that amazing. ... "
Color
8pink, like, use, teeth, really
+88%
-13%
" ... I got the color I like. ... "
" ... Easy to use and the pink color is totally cute. ... "
" ... Pink color is pretty. ... "
" ... The pink color makes me happy to brush my teeth. ... "
" ... I really like its color. ... "
" ... Cool color too. ... "
" ... Nice pink color. ... "
Hair
8teeth, brush head, whitening, mouth, gums
+100%
" ... My dentist had suggested using an electric tooth brush and I felt if I'm going to do it I might as well get the best. ... "
" ... I definitely recommend this to others who really care about their teeth, gums, mouth, etc . ... "
" ... Is it really worth it to spend this much money for an electric toothbrush?? ... "
" ... Favorite toothbrush Ever! ... "
" ... Electric toothbrushes have come a long way. ... "
" ... To save some money on the brush heads, I did try some Target brand heads that didn't seem to fit really well. ... "
" ... If you like cutting edge with a monitoring style, this is it. ... "
" ... Each brush head is marked on the front of the neck which one it is (C - For Clean) (W - for whitening) and (G - for gum care). ... "
As Gift
7christmas, bought, toothbrush, sonicare, son
+71%
-29%
" ... This is a superb toothbrush I purchased as a gift. ... "
" ... whenever she clean her teeth with Sonicare, she said to me " thank you for this amazing gift." ... "
" ... Bought this for Xmas gift - and got rated the second best of the year of all gifts for this person. ... "
" ... It was a gift for my son for Christmas! ... "
" ... It was a gift for someone. ... "
Sound Quality
7toothbrush, brush, works, teeth, sounds
+43%
-57%
" ... Starts to make a very terrible noise after 2 months. ... "
" ... Great toothbrush when it works - the first tootbrush that I ordered was defective out of the box, loud buzzing noise and not much movement of the bristles. ... "
" ... When it does come on, it makes a high pitched noise and doesn’t brush nearly as well as it did before. ... "
Delivery
7item, arrived, product, ordered, good
+57%
-43%
" ... Package arrived promptly and in good shape. ... "
" ... Excellent product and fast shipping! ... "
" ... Received this item. ... "
Overall performance
6love, job, first
+83%
-17%
" ... It’s not cheap, but does an awesome job! ... "
" ... Also allows you to change speeds on the fly . ... "
" ... I use it often, and I love the performance. ... "
" ... Once the cycle is finished it tells me I did a fabulous job. ... "
Setup
5easy, user, told, said, replacement
+40%
-60%
" ... Persisted by asking for supervisors. ... "
" ... After confirming the order was placed a week later and waiting a month we called again and were told the order for a replacement was never sent. ... "
" ... I read the enclosed user instructions. ... "
Storage
5plastic box, drawer, small, sleek, looks
+40%
-60%
" ... They don’t fit all the way on, which leaves a space. ... "
" ... A plastic box. ... I guess I’m supposed to really enjoy my $48 plastic box. ... "
" ... The case does not close on one side, the interior is too small. ... "
Accuracy
4app, track, sensor, make, brushing
+50%
-50%
" ... The app has some quirks too that make it not always accurate . ... "
" ... Other complaints about the app are that it does not properly track your brushing. ... "
ISP
4upgraded, model
+75%
-25%
" ... I finally upgraded to this model. ... "
" ... I really like the ap ... "
" ... I set my toothbrush in it and voila! ... "
User Manual
3go, first, brush, better, back
+67%
-33%
" ... It cleans 10 times better than manual. ... "
" ... Easy to use but read the owner manual first to understand how it works and the different cycles. ... "
Gaming
3game, changer
+100%
" ... I was very excited when I bought this toothbrush, I was ready to up my dental hygiene game. ... "
" ... This toothbrush is a game changer! ... "
" ... It’s like a video game. ... "
Other
3pressure, version, much, moving, love
+67%
-33%
" ... lt is great with the app but the sensor is not accurate ... "
" ... This new version of soniclear has everything i loved about the older version, and now there is pressure sensor, which i'm having a love and hate relationship with now. ... "
Cables
3brushes, cord, charging
+33%
-67%
" ... No brushes, no cord, no instructions, no carrying case. ... "
Original Product
3-100%
" ... I guess this is a case of buyer beware. ... "
" ... Ridiculous that you cannot EDIT. ... "
" ... I think this is a fake. ... "
Defective Delivery
3product, received, months, became
-100%
" ... The product became defective after 3 months. ... "
" ... This product is defective. ... "
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Specifications
Body
Size: 5901 meters