Last Updated: July 30, 2019 (Refresh Now)
Philips Sonicare DiamondClean Smart 9700 Electric Rechargeable Power Toothbrush For Complete Oral Care includes 8 brush heads glass charger and charging travel case Lunar Blue
Last Updated: July 30, 2019 (Refresh Now)
8.0
SCORE
/10
Total Reviews
774
Old Reviews
3
Unverified
331
Spam Test
WARN
Yes
BLUETOOTH
6912 meters
SIZE
Review Analysis - 440 recent, verified reviews
Detailed Mode
Cleaning
168teeth, brush heads, tongue, toothbrush, brushing
+91%
-9%
" ... My teeth feel nice and clean. ... "
" ... I would have SAVED few dentist visits !! ... I Love this tooth brush !! ... "
" ... After you brush it gets so clean that it looks like you just took out your braces. ... I really recommend this product if you are interested in a perfect and clean mouth. ... Use together with airfloss, from Philips too, and you will have the best cleaning. ... "
" ... Even if you don't sync with the app, the clean tooth feeling is addictive! ... "
" ... Haven't had this very long but I'm enjoying how clean my teeth feel my only concern is the travel case has no area for a cord and I'm not quite clear how I'm supposed to charge my toothbrush while I'm traveling ... "
" ... Believe me, I’ve used all of them and can confidently say the Diamond Clean so far beats any in the market today! ... "
" ... In the past it use to be a hard plastic protective covers on new brush heads. ... Seems like they should of included a small case to store the additional brush heads. ... As in does it clean your teeth well. ... "
" ... My mouth feels much cleaner after I brush my teeth with this vs me using a manual toothbrush. ... "
Apps
71brush, brushing, toothbrush, use the app, sonicare
+66%
-34%
" ... the app was helpful. ... "
" ... I love the app perfect for missing certain spots. ... "
" ... Highly recommended and use the App or you may be doing it wrong. ... "
" ... Haven't had any issues with the app. ... "
" ... Smartphone app is kind of a gimmick, but I did use it to help me stay disciplined, so I guess it works! ... "
" ... I love this toothbrush and the app to track progress ... "
" ... While using the app it really shows you how your brushing is and really helps you improve. ... "
" ... I love the app that gives you tips and tells you where you missed. ... "
Product Reliability
57stopped working, toothbrush, sonicare, months, replacement
+30%
-70%
" ... I've had this toothbrush for a little over a month and it just stopped working yesterday. ... It no longer turns on, it isn't dead. ... It is broken. ... "
" ... Barely 2 months in and now it refuses to actually work. ... "
" ... just doesn't work after one month ... "
" ... Bought this less than 2 months ago and it stopped working. ... Had one I bought year ago and it broke and Philips is not easy to deal with. ... "
" ... It stopped working in less than 2 months ... "
" ... Keeps stopping and won't work. ... "
" ... It is now November 15th and the toothbrush has already stopped working in less than 2 months. ... And by stopped working, I mean it will not turn on or do anything at all, even after charging it again. ... "
" ... Bought this for my girlfriend and within 1 week of receiving the Diamondclean by Philips Sonicare it stopped working. ... "
Charging
57toothbrush, charger, glass, travel case, travel
+61%
-39%
" ... The toothbrush arrived ready to use for the first time, no need to charge, you can do that after. ... "
" ... I like how they have the cable built into the case unlike the past cases that had built in wireless charging. ... "
" ... - Easy Charging: Unlike my Sonicare Flexcare, you don't have to place the toothbrush on-top of a charging pin, you can simply place it in the charging cup. ... I'd also like to mention the toothbrush and charging cup look really great, I'm proud to have guests go into my bathroom and admire this gadget. ... "
" ... Phillips has assured me they will ship out those products immediately at No Charge once they become available. ... "
" ... The glass is a great touch for the wireless charging. ... It makes it very easy to charge, just set it in there and done, it’s charging. ... And I love that they made the case a charger as well so you don’t have to worry about your toothbrush not being charged and ready when you’re away. ... "
" ... It also came with a travel case that i use often that charges in the case. ... "
" ... A travel case that is durable and has a charger built in. ... Charge that lasts. ... Love not having to charge every week. ... Cup charger is kinda gimmicky but works well enough. ... "
" ... The glass charger adds a nice elegant touch. ... "
Comfort
43teeth feel, toothbrush, brushing, mouth, brush head
+81%
-19%
" ... I also like the tips after you register. ... "
" ... it makes my teeth feel More Polished. ... "
" ... The brush heads are more comfortable and I like that I can adjust the intensity down. ... "
" ... This is literally how clean your teeth feel EVERY TIME you use this toothbrush. ... I didn't know teeth could feel this smooth. ... "
" ... Feels clean, feels good, and does not feel uncomfortable at all. ... "
" ... My teeth are looking and feeling better than they ever have. ... "
" ... I have to use a creative grip to keep it from slipping from my hands. ... "
" ... I prefer a larger brush head. ... The handle has a good weight to it, fits well in the hand, and generally brushes pretty darn well! ... "
Software Platform
38brushing, brush, android, toothbrush, sonicare
+47%
-53%
" ... The toothbrush itself works fine,however the app is completely worthless. ... Without the app functionality, the toothbrush is absurdly overpriced, but I can't handle the headache of trying to get the app working anymore. ... "
" ... Maybe logged into the mobile app 3 or 4 times but dont have the time or patients for it every time. ... "
" ... The app is more annoying and dumb. ... "
" ... Could not find APP listed in Phillips instructions. ... Finally found Phillips Sonicare APP, but APP would not open. ... "
" ... I only have two complaints and they revolve around the app. ... This toothbrush is app driven but the app itself could be more flexible. ... First, sometimes I’m in a rush and I don’t always have time to use the app. ... This app forces me to brush six discrete areas. ... "
" ... On Android this app is hot garbage, with the top commenters all pointing out that either a) the app doesn't connect to the servers ... or c) the app just doesn't work. ... This is a tale of two products, but Phillips shouldn't say the app is Android compatible, if it so obviously isn't. ... "
" ... App is at best sub par. ... "
" ... everything seems ok - except that I can't install the App neither on IOS or Android. ... The only Sonicare App from Philips which I was able to download is in Dutch and cannot be change to another language. ... "
Price
29money, price, toothbrush, cost, worth the money
+79%
-21%
" ... After using it for awhile, I've found that was worth the price and I am pleased with my purchase. ... "
" ... the cost is worth it . ... the lemon is worth the squeeze . ... My cost was over 200 dollars. ... "
" ... Got it on sale, so happy with value. ... Full price, would be tough . ... "
" ... Worth every penny! ... "
" ... This is the Best Toothbrush on the market. ... "
" ... The price is definitely a great plus comparing to what is out there but i did not feel any difference in anything compare to our older $80 set. ... "
" ... This is so worth the price. ... "
" ... Spending this much sure makes you want to get your money’s worth ... "
Design
29looks, beautiful, teeth, handle, gold
+79%
-21%
" ... Fit and finish are excellent. ... "
" ... Design is better than other electric brushes I’ve used. ... "
" ... I can already tell this will not happen with this toothbrush because of it's unibody and seamless design. ... "
" ... And it's a very good LOOKING product too. ... "
" ... I have had it for a week and my teeth already look whiter. ... "
" ... To be honest, I was most drawn to the black color, but now realize it’s WAY more than a pretty face. ... "
" ... Plus, it's beautiful! ... The navy and rose gold coloring is gorgeous. ... "
" ... First of all, this toothbrush comes in a beautiful, classy, giftbox-type package. ... The toothbrush itself is beautiful (Ikr!). ... "
Build Quality
25plastic, toothbrush, bristles, sonicare, brush
+56%
-44%
" ... Feels clean, feels good, and does not feel uncomfortable at all. ... The standard charger for home use is very nice and the glass is very sturdy (if I break it, it’s because I got careless with it). ... Top left, bottom right, inner, outer, etc. ... It merely knows whether you are brushing the inner or outer part of your teeth (the handle seems to know if the brush is on the inner or outer part of your teeth). ... "
" ... It's probably the first time I've ever brushed my teeth long enough because 2 minutes of brushing seems like eternity without the built in timer. ... "
" ... It would also be nice if there was a spot on the charging glass/stand that would hold an extra brush since I use both the toothbrush and the tongue brush heads. ... "
" ... I couldn't believe how much of a difference this toothbrush made. ... "
" ... Feels like a professional dentists tool. ... "
" ... It’s well maid, but like all sonicares if you drop it and lands on the metal peice that sticks up, there a chance you will damage the mechanical part. ... The case itself is also well made. ... In the past it use to be a hard plastic protective covers on new brush heads. ... "
" ... Purchased this to replace an older (5 years) Sonicare, nicely built - very sturdy. ... "
" ... It’s well maid, but like all sonicares if you drop it and lands on the metal peice that sticks up, there a chance you will damage the mechanical part. ... The case itself is also well made. ... In the past it use to be a hard plastic protective covers on new brush heads. ... "
Shave Quality
23dentist, electric, sonicare, teeth, brush
+96%
-4%
" ... This is the best electric toothbrush i have ever used! ... This is superior to Oral B and other Sonicare toothbrushes. ... "
" ... I didn't know teeth could feel this smooth. ... "
" ... Much better than my older electric toothbrush ... "
" ... I have been using Sonicare toothbrushes for many years, recommended by my dentist. ... "
" ... and the battery so long last time (compared to the Braun) . ... "
" ... I just wanted the best sonicare toothbrush. ... "
" ... I feel like I've just left the dentist after every brush. ... "
" ... For me, getting an electric toothbrush has been the best investments in personal hygiene by far. ... "
Features
16toothbrush, brush, modes, mode, brushing mode
+88%
-13%
" ... The deep clean mode is very powerful. ... "
" ... so many modes and features. ... "
" ... Has all the features I care about and fixes all my complaints about the previous one I owned. ... "
" ... Best feature is the pressure sensor, which warns you (vibration and purple light in the foot of the handle) if you are applying too much pressure to your teeth/gums (Which results in recession of the gumline and enamel). ... "
" ... I bought the 9700 because of its enhanced features and received it yesterday. ... "
" ... One nice feature is the auto select when the brush head is attached. ... You can always manually select the differ modes. ... "
" ... The differences between the various brushing modes really ARE significant. ... The main unit really DOES automatically select the correct brushing mode based on the type of brush head that you put on it [be sure to a) put the clean & dry brush head on the unit BEFORE applying toothpaste and water to it, and b) when holding the combined unit be sure to AVOID touching the recessed button that manually changes the brushing mode]. ... "
" ... I opted for this model because it has the gum health mode. ... "
Bluetooth
16bluetooth, tooth, app, tooth brush, sonicare
+75%
-25%
" ... The 2 minutes I spend brushing is shared with every tooth. ... "
" ... I Love this tooth brush !! ... "
" ... Best tooth brush that I've owned yet and it was on sale . ... "
" ... This thing provides a tooth-brushing experience unlike other tooth brushes. ... "
" ... Wow, I absolutely love this tooth brush. ... "
" ... I Love this tooth brush !! ... "
" ... I love all the various heads that come with it and the Bluetooth capabilities. ... "
" ... It is by far the BEST tooth brush I have ever purchased! ... "
Battery Life
16battery, lasts, charged, battery life, battery lasts
+63%
-38%
" ... But don't lie about the battery life phillips. ... Mine lasts 4 days before the recharge light is flashing. ... "
" ... Battery lasts nearly a week and comes with a fancy cup charger and simple stand when you are home. ... "
" ... The battery lasts a while. ... "
" ... Charge that lasts. ... Love not having to charge every week. ... "
" ... The battery lasts a decent amount of time where you don't have to constantly charge it. ... "
" ... Tested the battery and it lasts 7 days using it twice daily. ... "
" ... A really nice feature is the glass cup you can use to charge the battery. ... "
" ... The battery can be replaced, so that's a plus. ... "
Ease of Cleaning
15teeth, teeth feel, well, cleans, cleaning
+100%
" ... My teeth feel nice and clean. ... "
" ... When I'm dong with it, while cleaning up, I pull the brush off . ... "
" ... My teeth feel nice and clean. ... "
" ... I feel like I've just had a professional cleaning. ... "
" ... Love it, seriously clean ... "
" ... I can already feel my teeth getting cleaner. ... "
" ... As in does it clean your teeth well. ... "
" ... My teeth have never been so clean. ... "
Controls
13toothbrush, button, brush, depressed, type
+23%
-77%
" ... The only complaint I have is that the app doesn't always see the upper inner right side. ... "
" ... The button to select the brushing type is too close to the power button. ... This necessitates a series of button presses to get back to the original type of brushing I required, and then ultimately pressing the power button. ... "
" ... You turn on Bluetooth, go into the app and then you need to push a button on the brush handle so you see lights on the handle. ... Of course because you hit the button to turn lights on the brush it is now in a different mode than you might want (as every time you hit the light button it cycles through to the next brushing mode) - This screwed me up because it had me brushing longer than 2 minutes and with more than 4 quadrants which was confusing. ... "
" ... Power button getting stuck like some other reviewers stated and now making a horrendous rattling noise. ... "
" ... Heed it's warning when you are pressing too hard. ... "
" ... The power button sticks, one of the brush heads included was broken. ... "
" ... The power button seems to be sticking and it doesn't turn on at all, even when I wiggle the button so it is in its right position. ... "
" ... The power button is somewhat staying depressed and not fully reseting and becoming flush with the rest of the toothbrush. ... It's not affecting the operation, but it's slightly annoying that I have to mess with the button for it to stay flush with the rest of the toothbrush, especially for the amount I spent on it. ... "
Fit
13bristles, head, cup, brush, mouth
+46%
-54%
" ... Due to its extremely expensive cost for a replacement head, I would expect it to last much longer than 2-3 weeks before falling apart in my mouth. ... "
" ... Something are too good to be true, and it seems that this one falls into that bucket. ... "
" ... The bristles simply fell right out with almost no usage. ... "
" ... The bristles of all the brush heads fell out. ... "
" ... I'm not over using or handling them too hard and the bristles are falling out! ... "
" ... brushes can’t fit in. ... "
" ... That glass cup doesn't fit inside our new medicine cabinets with the inside electrical plug to keep them hidden. ... I use the compact head brush and they do not fit on the new model. ... "
Marketplace
12works, help, advertised, thank, seller
+58%
-42%
" ... Appears as advertised and does what it is supposed to do. ... "
" ... Excellent product thank you ... "
" ... Works as advertised. ... "
" ... It works as advertised. ... "
" ... I currently have a 25% chance it actually connects and works as described. ... "
" ... P/N 423509003100 available at: Amazon ... "
" ... Thank you Amazon, I love my toothbrush. ... "
Returns
11return, told, called, would, wait
+18%
-82%
" ... My wife called support and was told it would “be a while” for a replacement. ... "
" ... Of course you can only return with 30 days. ... "
" ... You have to send yours in and wait 5-7 business to get a replacement one back. ... A refurbished replacement one. ... "
" ... Now I have to deal with them on this as I can't return through Amazon. ... "
" ... So now I have a choice: Wait another 2-3 weeks to get the replacement, send it back, have them receive it, send me a second replacement, and wait for it via ground shipping OR I can keep the wrong model of handle and hope it works with the $80+ of replacement toothbrush heads and charging devices I already have. ... "
" ... Now, I have to return it. ... "
" ... Returned already, but I do not the orignal packaging sent back. ... "
" ... My wife called support and was told it would “be a while” for a replacement. ... After confirming the order was placed a week later and waiting a month we called again and were told the order for a replacement was never sent. ... "
Wash Programs
10mode, brushing, brush, tongue, different
+70%
-30%
" ... It even recommends which brush type to use based on your settings. ... "
" ... I like the different modes available but I prefer using the deep clean mode for everyday use. ... "
" ... It has 5 different kinds brushing modes including tongue brush. ... "
" ... The deep clean mode is very powerful. ... "
" ... You can always manually select the differ modes. ... "
" ... You can always manually select the differ modes. ... "
" ... The differences between the various brushing modes really ARE significant. ... The main unit really DOES automatically select the correct brushing mode based on the type of brush head that you put on it [be sure to a) put the clean & dry brush head on the unit BEFORE applying toothpaste and water to it, and b) when holding the combined unit be sure to AVOID touching the recessed button that manually changes the brushing mode]. ... "
Hair
9brush, teeth, phillips, whitening, sonicare diamondclean smart
+100%
" ... Good job Phillips Sonicare. ... "
" ... If you like cutting edge with a monitoring style, this is it. ... "
" ... The improvement of an electric over a standard is significant and the difference between an ordinary electric brush and this is just as great. ... "
" ... Each brush head is marked on the front of the neck which one it is (C - For Clean) (W - for whitening) and (G - for gum care). ... "
" ... It helps ensure you brush all critical areas of the mouth. ... "
" ... To save some money on the brush heads, I did try some Target brand heads that didn't seem to fit really well. ... "
" ... It even warns you if/when you apply too much pressure on the brush head or move it along your teeth too quickly - thus it maximizes both effectiveness and brush head life. ... "
" ... I have used Oral B with the round brush head for about three or four years and liked it but this is so much better. ... "
For Travel
8travel, case, charger, toothbrush, charge
+100%
" ... but its a great toothbrush and super stylish with the glass charging base, and the travel case. ... "
" ... My first experience with it was during travel. ... "
" ... I also love the travel case- being able to plug in the brush and charge it right in the case is perfect for longer trips! ... "
" ... and whether the travel case has a built-in charger or not (and this one is a cool shade of dark blue that I admit I rather like). ... "
" ... It also came with a travel case that i use often that charges in the case. ... "
" ... Also really easy to travel with with the usb charging travel case. ... "
" ... Travel case is perfect. ... "
" ... I took it traveling with me. ... "
Ease of Use
8read, instruction, guide, easy, app
+75%
-25%
" ... Incredibly simple to synch with the app. ... "
" ... Easy to use. ... "
" ... Makes brushing less of a chore! ... Easy to track and use. ... "
" ... Easy to use but read the owner manual first to understand how it works and the different cycles. ... "
" ... Easy to setup. ... Easy to use. ... "
Color
8handle, love, cool, several, pink
+88%
-13%
" ... Cool color too. ... "
" ... Nice pink color. ... "
" ... -I like this color! ... "
" ... I went with the this one due to all the brush heads I received with it along with the app and I loved the color. ... "
" ... I also LOVE the lunar blue color of the handle - it looks so cool, especially with the rose gold accents - I'm just a sucker for aesthetics :) ... "
" ... I also LOVE the lunar blue color of the handle - it looks so cool, especially with the rose gold accents - I'm just a sucker for aesthetics :) ... "
Device Compatibility
7phone, brush, bluetooth, use the app, u
+57%
-43%
" ... As for the app for your phone . ... "
" ... especially when paired to my phone. ... "
" ... I want to love you device. ... "
" ... It can be annoying to sync up with the app every time you brush, but it is making me do a better job brushing my teeth. ... "
Size
7case, travel case, lightweight, bulky, also
+71%
-29%
" ... My first experience with it was during travel. ... "
" ... It also came with a travel case that i use often that charges in the case. ... "
" ... A travel charger is meant to be portable and lightweight. ... Also, I hope they come out with a decent travel charging case that is 1) hygientic 2) lightweight 3) not bulky. ... "
" ... Travel case is perfect. ... "
" ... A travel case that is durable and has a charger built in. ... "
As Gift
6bought, christmas, one, daughter
+83%
-17%
" ... Purchased as a gift and the recipient loved it. ... "
" ... Bought my wife one for Christmas and she was thrilled! ... "
" ... I have been a hygienist for 30 years, I bought my Mom one for her birthday and my daughter is getting one for Christmas . ... "
Overall performance
6definitely, performance, love, gets, done
+100%
" ... So smooth and it just works so great! ... "
" ... Different speeds to suit your preference. ... "
" ... I use it often, and I love the performance. ... "
" ... Once the cycle is finished it tells me I did a fabulous job. ... "
" ... Expensive most definitely but it gets the job done very effectively. ... "
" ... This is definitely doing a great job in the short time that I've had it. ... "
Product As Described
5advertised
+100%
" ... Appears as advertised and does what it is supposed to do. ... "
" ... Works as advertised. ... "
" ... It looks like the photo. ... "
" ... It works as advertised. ... "
" ... I currently have a 25% chance it actually connects and works as described. ... "
Delivery
5replacement, product, told, packaging, order
+20%
-80%
" ... ), wait for receipt to be confirmed before a replacement is shipped out. ... "
" ... After confirming the order was placed a week later and waiting a month we called again and were told the order for a replacement was never sent. ... "
" ... The day I received it in the mail, I couldn't wait to get it out and use it for the first time. ... "
" ... The package arrived in a crushed box, but the actual product packaging was only slightly dented. ... I could not have asked for a more disappointing product after paying as much as I did, short of it being dead on arrival. ... "
User Manual
4toothbrush, much, read, instructions, easy to use
+50%
-50%
" ... Then it is actually a manual toothbrush with a little vibration. ... It's not very good even as a manual since you have to pay so much for the heads. ... "
" ... I read the enclosed user instructions. ... "
Setup
4setup, sent, said, replacement, people
+50%
-50%
" ... After confirming the order was placed a week later and waiting a month we called again and were told the order for a replacement was never sent. ... "
" ... Let me explain. ... Maybe the design was revised to correct this issue after an initial production. ... "
Gaming
4changer, toothbrush, like
+100%
" ... This toothbrush is a game changer! ... "
" ... Now is it something that’s a game changer, I can’t say yes. ... "
" ... Now is it something that’s a game changer, I can’t say yes. ... "
" ... It’s like a video game. ... "
Sound Quality
4sound, brush, audible, quiet, pitched
+50%
-50%
" ... When it does come on, it makes a high pitched noise and doesn’t brush nearly as well as it did before. ... "
" ... When it does come on, it makes a high pitched noise and doesn’t brush nearly as well as it did before. ... "
Other
4pressure sensor, much, moving, app
+75%
-25%
" ... The brushing pressure sensor is extremely helpful for me. ... "
" ... The app paired with the sensitivity sensor is great! ... "
" ... The app paired with the sensitivity sensor is great! ... "
Defective Delivery
4product, today, replacement, packaging, one
+25%
-75%
" ... A refurbished replacement one. ... "
" ... The package arrived in a crushed box, but the actual product packaging was only slightly dented. ... "
Cooling
4pretty, sure
+100%
" ... I guess that's pretty cool. ... "
" ... Pretty cool product. ... "
" ... Cool but not sure if it is useful. ... "
Packing
3product, box, arrived
+67%
-33%
" ... So upon receiving the first thing I noticed is the packaging was outstanding. ... "
" ... So upon receiving the first thing I noticed is the packaging was outstanding. ... "
Display Clarity
3teeth, quality, brush
+100%
" ... if I accidentally switching screen while cleaning my teeth . ... "
" ... When I opened up the package, I was quite surprised of the quality of not only the packing, but the classy display of the contents and the quality of the materials. ... "
" ... that is not a problem as I watch the screen as I brush. ... "
ISP
3+67%
-33%
" ... I really like the ap ... "
" ... I set my toothbrush in it and voila! ... "
Storage
3right, outer, inner, etc, cost
+100%
" ... Top left, bottom right, inner, outer, etc. ... "
" ... Oh,,, I don't know about the other packages but this one came with a very appreciated stand tray puc that sits on top of the charger so you don't have to use the glass jar. ... "
" ... Yes this is expensive but with discounts and credit card points it cost me $250, probably less than the cost of a cavity filling I imagine, it should last me years. ... "
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Specifications
Body
Size: 6912 meters
Connectivity
Bluetooth: Yes