Last Updated: November 25, 2018 (Refresh Now)
Petnet SmartFeeder Automatic Pet Feeder for Cats and Dogs Works with Amazon Alexa
Last Updated: November 25, 2018 (Refresh Now)
7.1
SCORE
/10
Total Reviews
850
Old Reviews
367
Unverified
240
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Review Analysis - 243 recent, verified reviews
Detailed Mode
Product Reliability
55petnet, food, smartfeeder, feeders, beta
+55%
-45%
" ... It was unbelievably annoying and this has completely solved the problem. ... "
" ... I finally broke down and purchased a Petnet. ... "
" ... The replacement version has been working fine since then, though the company sent an additional replacement recently - which also had some design changes. ... Although I clearly would have preferred to purchase it once and have no issues, the company has been responsive and it works perfectly now. ... "
" ... Works 100% now! ... "
" ... Last month they contacted me and sent me a brand new unit (free of charge). ... "
" ... It really comes in handy when I'm working! ... "
" ... We have been using this for a few years now and it makes things so much easier! ... "
" ... In the beginning everything worked fine on it. ... "
Apps
44petnet, feed, integration, food, pet
+70%
-30%
" ... The integration with Alexa also works perfectly! ... "
" ... The app is simple to navigate. ... "
" ... App is also easy to use, the alerts are on point. ... "
" ... It took a few tries to set up the connection to the app initially, but it hasn't disconnected since. ... "
" ... You can feed your cat remotely via the app. ... "
" ... The latest IOS app update is also much more UI friendly. ... "
" ... I like being able to manage it with an app. ... "
" ... The product is really good, but the app support isn't. ... "
Device Compatibility
35petnet, integration, feed, android, wifi
+69%
-31%
" ... The integration with Alexa also works perfectly! ... "
" ... Connect the unit to your app should be a easy step. ... "
" ... It took a few tries to set up the connection to the app initially, but it hasn't disconnected since. ... "
" ... The SmartFeeder is easy to operate and works well with my iPhone. ... "
" ... You can feed your cat remotely via the app. ... "
" ... I've had it a week, it connects to my iPhone fine. ... "
" ... After that, even though it is properly connected to wifi and I can see it both on my AP and online and ping it, the app shows wifi: n/a, but everything works over the app to it, so I guess a bug. ... "
" ... Luckily I have an iPad and was able to do 1 cat on my phone and 1 on my iPad, but you have to use 2 emails and it was way more time-consuming than I had hoped for. ... "
Ease of Use
31easy to use, set, easy to set, setup process, setup
+90%
-10%
" ... The app is simple to navigate. ... "
" ... I really love how easy to use it is and how I can control it from anywhere. ... "
" ... Great product and easy to setup/use. ... "
" ... The SmartFeeder is easy to operate and works well with my iPhone. ... "
" ... The instructions are decently easy to follow, however it took 4 tries to get it to finally recognize the flashing from the app to program the wifi connection. ... "
" ... It works great and is fairly easy to set up! ... "
" ... The product is nicely packaged and easy to unpack/ set up. ... "
" ... The app is easy to use and even allows for manual feeding from the app. ... "
Software Platform
31integration, petnet, feed, android, feeder
+77%
-23%
" ... The integration with Alexa also works perfectly! ... "
" ... The app is simple to navigate. ... "
" ... App is also easy to use, the alerts are on point. ... "
" ... It took a few tries to set up the connection to the app initially, but it hasn't disconnected since. ... "
" ... You can feed your cat remotely via the app. ... "
" ... The latest IOS app update is also much more UI friendly. ... "
" ... Many fixes for problems with original version. ... "
" ... I can't believe they haven't released a software update to correct this . ... "
Setup
29instructions, set, setup process, setup was easy, initial
+90%
-10%
" ... Set up was a breeze. ... "
" ... Connect the unit to your app should be a easy step. ... "
" ... Great product and easy to setup/use. ... "
" ... No problems with installation, if you follow the instructions. ... "
" ... Setup was a little moody. ... The instructions are decently easy to follow, however it took 4 tries to get it to finally recognize the flashing from the app to program the wifi connection. ... "
" ... It works great and is fairly easy to set up! ... "
" ... The product is nicely packaged and easy to unpack/ set up. ... I got pretty fast responses and the reps were helpful. ... "
" ... Wifi setup was easy. ... "
Food Items
29bowl, dog, cat, meals, dispense
+62%
-38%
" ... Our cat regurgitates her food if she eats large portions too fast, so I have to feed her 2 tablespoons of food at a time. ... "
" ... We also have the ramp which helps angle the food into the bowl ... "
" ... We love it, our cat loves it, and he no longer comes to us begging for food. ... "
" ... So far I'm liking this thing as is my dog. ... "
" ... Now, our dog happy and so are we. ... "
" ... You can also order a free ramp that helps with rolling the food out. ... It seems to help with getting food unstuck. ... 1 for our dog and 1 for our cats. ... "
" ... With the ramp, the food always all goes right into the bowl. ... "
" ... - It does what it is supposed to do - dogs food comes out like clockwork. ... This needs a design solution of a deeper bowl. ... "
Build Quality
27cat, bowl, lid, feeder, stainless steel
+59%
-41%
" ... I finally broke down and purchased a Petnet. ... "
" ... Build quality seems really good, the springs in the lid are nice and tight, and plastic in use is thick, the bowl is metal and comes off for easy washing. ... "
" ... Petnet says that this new feeder has stronger material for the agitator wheel, which shouldn't break. ... "
" ... The hardware is great, compact and not hard to put together (Minimal amount of construction, just put the metal cover over the bowl, then slide it into the main feeder). ... "
" ... - design (it looks great and is sturdy) ... "
" ... It holds a lot, its great for those who are gone a lot or who travel, and it doesnt fall apart like other feeders. ... "
" ... The look is very modern and you can "feel" the build/materials quality, even after 3 years of daily use. ... "
" ... I learned today there is a new model out which I am anxiously waiting to get which according to their email has: Stronger material for the feeder wheel, better bowl connection, pet proof lid, and they relocated the charging port. ... "
Design
22cats, bowl, petnet, modern, food
+73%
-27%
" ... I love the design and functionality of this product. ... "
" ... To me, it kinda irks my OCD, so it's not standing up right anymore (because its a cool looking machine) but whatever. ... "
" ... The reality in this case was not quite as beautiful as the dream. ... "
" ... Every issue that they had with the original design has been corrected! ... "
" ... - design (it looks great and is sturdy) ... "
" ... The look is very modern and you can "feel" the build/materials quality, even after 3 years of daily use. ... "
" ... Look, my cats are fat. ... "
" ... The unit also looks cool. ... "
Heating
21dispense, bowl, ramp, hopper, dog
+38%
-62%
" ... The food doesn't dispense properly. ... "
" ... Just for information, my cats eat Purina One when they have dry food. ... "
" ... The food did not dispense properly that whole week ... "
" ... Food constantly gets stuck in the dispenser. ... "
" ... The food doesn't come out of the hopper. ... "
" ... I just wish I could trust it to dispense food. ... "
" ... Autofeeder doesn't distribute food very good. ... "
" ... Food clogged up constantly. ... "
Marketplace
18thank you petnet, ramp, emailed, company, works
+67%
-33%
" ... Everything works as advertised. ... "
" ... This works just as described. ... "
" ... Thank you Petnet for making such a great product. ... "
" ... Thank you Petnet. ... "
" ... Honestly this is my first review ever on amazon and I am writing solely based on how happy I was with their custom service (and of course the product doing what it was designed to do). ... "
" ... Great Item Thanks ... "
" ... Company Rep emailed me and is sending the new base as replacement. ... "
" ... Also, the company is based in CA and customer service was excellent! ... They shipped me the ramp, promptly and as promised. ... who is based in China btw. ... "
Wifi
17network, feeder, wi fi, wifi connection, get
+53%
-47%
" ... It was easy to set up and program and I loved the idea of the wi-fi and getting feeder notifications when not at home but was disappointed in the actual function of the feeder. ... "
" ... Took a few tries for phone to recognize flashing lights when setting up wi-fi but programming easy if you follow the step by step instructions. ... "
" ... After that, even though it is properly connected to wifi and I can see it both on my AP and online and ping it, the app shows wifi: n/a, but everything works over the app to it, so I guess a bug. ... "
" ... IF your network is faultless and IF you only require one pet/machine per device that you have. ... "
" ... Wifi setup was easy. ... "
" ... You must be able to connect to a 2.4 G network! ... "
" ... With any wifi device there is always the hassle of configuring the network name and password but with the PetNet we just entered the info into the Android app and it was able to automatically configure the bowl using flashing light from the phone’s screen. ... "
" ... Once it was connected to wifi, I was able to set up feed times and amounts. ... "
Paper Tray
16petnet, love this feeder, tray, recommend, jamming
+81%
-19%
" ... I love this feeder. ... "
" ... The petnet feeder is th3 best timed feeder we have ever bought. ... "
" ... After researching all of the different feeders and initially buying a rotating tray feeder, we wanted something more. ... "
" ... Feeder works really well! ... "
" ... Love my petnet feeder! ... "
" ... I love our Petnet feeder. ... "
" ... I love this feeder! ... "
" ... The new upgraded feeder is great! ... "
Returns
15sent, replacement, petnet, refund, ramp
+7%
-93%
" ... It did offer me a ramp that I had to order but this should not ship without one! ... "
" ... I really wish I could return this. ... "
" ... I have been in contact with customer support for help and now that i cannot return both items i cannot get a response from Petnet. ... "
" ... Going to send it back. ... "
" ... Thinking about returning the product. ... "
" ... I am returning this product. ... "
" ... Sent it back. ... "
" ... I contacted Petnet and was told they could not replace my BETA unit but they would refund my money and they referred me to Amazon to purchase a new one. ... I'm really sorry I trusted them and ordered a replacement unit. ... "
Fit
15bowl, tray, jams, cat, jammed
+27%
-73%
" ... The electronic functions only works when the tray is inserted firmly. ... Unfortunately, it was loose and had to be held in place to work. ... "
" ... I've found a number of the rubber pieces in the bowl, and the feeder jams on every single feed. ... "
" ... Btw it is actually hard to remove and fasten. ... "
" ... Recently, there is black rubber falling out from the feeder and cause my cat to throw up. ... "
" ... - Shortly after buying the feeders we came home and found one feeder knocked over, lid popped off, and the dog gorging themselves. ... "
" ... It might work for larger feeds, but the small portions get stuck up in the until and don't slide down the tray. ... "
" ... The physical product seems well made, however the application required to operate the feeder simply will not work. ... "
" ... It is my opinion that Petnet is going out of business and so if I were a customer researching this device I'd hold off for the time being. ... "
Price
14worth the money, money, waste, expensive, worth the price
+50%
-50%
" ... This thing is so expensive and not anywhere near worth its price. ... "
" ... This has been a complete waste of money. ... "
" ... More of a pain than it was worth. ... "
" ... Waste of time. ... "
" ... not worth the money at all. ... "
" ... Not a good value for the money. ... "
" ... This device is not worth the money. ... "
Cleaning
14pet, hopper, cleaning, bowl, clogged
+79%
-21%
" ... This is a great investment for pet owners. ... "
" ... Cleaning is easy since the stainless steel food tray is all there is to regularly clean and it has no tight curves to hide grime. ... "
" ... From what I understand the new model has a "pet proof lid". ... "
" ... make sure you clean the hopper before adding food each time to prevent this in your unit! ... "
" ... Assembly and cleaning of the product is pretty simple. ... "
" ... You can put the hopper and the food tray/ramp in the dishwasher for easy and thorough cleaning, which is great. ... "
" ... It’s easy to refill and clean. ... "
" ... The stainless lets you know very easily when it is time to clean the bowl as it picks up bits of stuck food from our cat licking and it sticking to the bottom. ... "
Storage
13tray, hopper, feeder, dispensing, container
+54%
-46%
" ... After researching all of the different feeders and initially buying a rotating tray feeder, we wanted something more. ... "
" ... It got jammed a couple of times, my fix was just to give a stir inside of the storage box. ... "
" ... Since a whole 5lb bag of dog food fits in the machine I love it even more. ... "
" ... The hopper is a generous size and can hold my entire 5 lb bag of cat food plus much more. ... "
" ... You can put the hopper and the food tray/ramp in the dishwasher for easy and thorough cleaning, which is great. ... "
" ... more power when tossing out the food into the metal tray. ... "
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