Last Updated: February 4, 2020 (Refresh Now)

Petnet SmartFeeder 2nd generation Automatic Wi Fi Pet Feeder with Personalized Portions for Cats and Dogs App for Android iOS and Works with Amazon Alexa

Last Updated: February 4, 2020 (Refresh Now)
5.6
SCORE
/10
Total Reviews
472
Old Reviews
0
Unverified
164
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Review Analysis - 308 recent, verified reviews

Detailed Mode
Product Reliability
 88
petnet, gen, unreliable, beta, smartfeeder
+28%
-72%
comment
" ...  Functioned mostly as intended while it functioned. ... My two star review is based on the fact that my unit failed after 10 months.  ...  "
comment
" ...  Again I waited about 30 seconds and got another error.  ...  "
comment
" ...  It does jam occasionally but this has only happened twice so far.  ...  "
comment
" ...  The feeder worked for maybe a few months and now it’s dead.  ...  "
comment
" ...  For $180 I have to say this product is unreliable garbage  ...  "
comment
" ...  I have never had so many issues to with a product in my life. ... unfortunately the feeders don’t keep the same time even though they are in theory running off the same server/time.  ...  "
comment
" ...  Unfortunately, this expensive plastic paperweight can’t even error properly.  ...  "
comment
" ...  Errors you'll encounter will leave you with absolutely no leads to investigate.  ...  "
Software Platform
 64
feed, alexa, feeder, feeders, wifi
+39%
-61%
comment
" ...  Bottom line is that both the hardware and the software are garbage. ... I was out of town and it was very disconcerting to get the error messages and then be told by Customer Service not to worry - that's easy if you don't have PTSD (I do). ... I have not had an error in over two weeks and now I'm beginning to trust the machine a bit more. ... Does anyone else have a problem with someone telling you to ignore their software and just have faith that failure messages are not to be believed.  ...  "
comment
" ...  Their software is confusing and sometimes just goes down completely.  ...  "
comment
" ...  (The app is useless).  ...  "
comment
" ...  Occasional intermittent non-response from the app. ... It was a software issue.  ...  "
comment
" ...  The software, and I mean every bit of it from the firmware to the app on your phone, and the cloud service, is complete garbage. ... Errors you'll encounter will leave you with absolutely no leads to investigate. ... The app has no support for more than 1 pet, so you'll need to logout and back in with separate accounts to manage each feeder. ... You can't do anything outside of the app. ... I'm also working on an Raspberry PI solution to replace the cloud-only electronics garbage that doesn't work.  ...  "
comment
" ...  Support took a few days to call back and told me to allow for software update to happen. ... Additionally, the app is faulty and is riddled with bugs.  ...  "
comment
" ...  On top of this, when you contact support they are of no help and have no troubleshooting ability - try rebooting your router, reinstall the app.  ...  "
comment
" ...  "The software, and I mean every bit of it from the firmware to the app on your phone, and the cloud service, is complete garbage." ... Errors you'll encounter will leave you with absolutely no leads to investigate. ... The MAC address being improperly printed on the bottom is your biggest sign. ... I was willing to suffer through some of the software flakiness that DR described, but the wrong MAC address being printed- is mindblowing. ... This also explains why their software is garbage.  ...  "
Apps
 55
feeders, food, schedule, feeding, feeder
+40%
-60%
comment
" ...  It's buggy, laggy, and is nothing more than a poorly disguised advertising/Point Of Sales/data-mining tool.  ...  "
comment
" ...  Like other reviewers, I was unable to remotely trigger a feeding - the app would just spin and then say there was a problem and to try again.  ...  "
comment
" ...  The PetNet app is SEVERELY lacking in flexibility and function, as I've previously mentioned.  ...  "
comment
" ...  Constantly running into bugs with the app and the device.  ...  "
comment
" ...  The app doesn't support multiple feeders, which is an absolutely ridiculous oversight on the company's part.  ...  "
comment
" ...  The app is terrible, can't find a way to reset it.  ...  "
comment
" ...  It doesn't look like the app has been updated recently, so what gives? ... My main issue has been the iPhone app.  ...  "
comment
" ...  The app lacks key features like "if this then that" logic.  ...  "
Wifi
 44
network, feeder, wi fi, ssid, 2 4ghz
+27%
-73%
comment
" ...  This included deleting and reinstalling the app, disconnecting the feeder and setting it up again, resetting my wifi network, etc.  ...  "
comment
" ...  I thought maybe the bad reviews didn’t have the right WiFi or they were doing something wrong. ... So no WiFi, no food.  ...  "
comment
" ...  At 15ft away from a router running 250Mbps this product would not stay connected to WiFi.  ...  "
comment
" ...  This is my second one I've used and both have had massive issues staying connected to wifi.  ...  "
comment
" ...  If isn’t content to the WiFi this is just a decoration.  ...  "
comment
" ...  not only does it continually lose connection (i can write that off as wifi issues) it’s CONTINUALLY jams.  ...  "
comment
" ...  Not sure you can have two feeders on one WiFi network, didn’t even bother trying two feeders per phone.  ...  "
comment
" ...  You won't know if what you're seeing are network issues, DNS issues, or cloud connectivity issues. ... But it's not uncommon to also find these printed on labels for devices with network capabilities. ... What is VERY unusual though, is to NOT print your WiFi (main network interface of Petnet) MAC address on the device. ... It's the decision to ONLY print the Bluetooth MAC and not print the WiFi MAC anywhere that is so disconcerting.  ...  "
Returns
 35
replacement, refund, sent, returning, petnet
+6%
-94%
comment
" ...  I sent it back after it missed 2 feedings in one weekend.  ...  "
comment
" ...  THIS IS BEING RETURNED  ...  "
comment
" ...  I finally (after 3 weeks) demanded a replacement, which they sent. ... I received the replacement about a week later.  ...  "
comment
" ...  It worked for a few weeks and broke so I returned and got a replacement only to encounter the same problem.  ...  "
comment
" ...  I can't get them to return my calls or respond to my emails.  ...  "
comment
" ...  Decided to return to Amazon and try something else.  ...  "
comment
" ...  I'm about to send my one back.  ...  "
comment
" ...  Natalie Vandermaelen on July 22, 4:48 p.m. PT - "The refund would only be eligible if the SmartFeeder was purchased from us directly or we can exchange it for an Amazon Gift Card of $179.” ... Received return label on July 25 at 4:51 p.m. PT ... Email response to ticket #68792 (to Natalie) - It’s Aug. 8 (11:01 a.m.) and where is my refund? ... He said I would get refund THAT DAY. ... STILL NO REFUND as of Aug. 20 at 8 a.m.  ...  "
Fit
 33
mechanism, jammed, tray, feeder works, fed
+24%
-76%
comment
" ...  We felt absolutely terrible and can’t risk it again with this feeder.  ...  "
comment
" ...  But I covered the crack with tape.  ...  "
comment
" ...  As it continues to fall on and offline, I have now encountered a situation where my feeder is registering as being online, but I’m not receiving a notification that my pet was fed.  ...  "
comment
" ...  Worked great for a little more than a year, and then the plastic portion separators started breaking, causing it to jam.  ...  "
comment
" ...  I had to empty the hopper completely, get in there with my hands to clear the jam, and reset the whole thing. ... The last three times I was right next to the feeder with my phone, attempting to feed the cat, and it failed repeatedly.  ...  "
comment
" ...   Upon opening I noticed that the pull out tray was very loose and wobbly.  ...  "
comment
" ...  I don't feel confident that this feeder works well and I wish I hadn't spent my money on it.  ...  "
comment
" ...  if they ever stop supporting this or shut down, the feeder will be useless.  ...  "
Storage
 32
tray, lid, feeder, dispenser, hopper
+41%
-59%
comment
" ...  But it was over all could have been made better it's a little flimsy and the bottom of the tray is heled together by two pieces of wire.  ...  "
comment
" ...  That makes the hole too small for cats to shove their little thieving paws into, and it doesn't impede food from sliding out.  ...  "
comment
" ...  Of all the parts to cheap out on I cannot believe they chose the drive shaft assembly.  ...  "
comment
" ...  The hopper constantly gets stuck and will no longer dispenser food and I've only had it a year.  ...  "
comment
" ...  It's constantly jammed by food.  ...  "
comment
" ...  The feeding mechanism seems to be more sturdy, you no longer need the add-on incline base, the lid is hinged.  ...  "
comment
" ...  Last complaint is the tray for the bowl is too flimsy and cheap.  ...  "
comment
" ...   Upon opening I noticed that the pull out tray was very loose and wobbly.  ...  "
Device Compatibility
 30
connect, alexa, petnet, mac address, mac
+33%
-67%
comment
" ...  however, it won't connect to our internet .  ...  "
comment
" ...  I will be returning this device.  ...  "
comment
" ...  Tech support said they saw where it connected but it didn't "fully download the software".  ...  "
comment
" ...  I was told that this does not work on 5G networks, I tried it on a 2.4g and it still would not connect.  ...  "
comment
" ...  I ordered this product and it would not connect, I was told to wait and that there would be a server push within a week.  ...  "
comment
" ...  The device is always offline.  ...  "
comment
" ...  Two it took over an hr of trying to connect to my WiFi after many failed attempts.  ...  "
comment
" ...  I’ve reached out to the company at least 3 times now via email and Twitter. ... Can’t get through on the phone.  ...  "
Ease of Use
 25
easy, easy to set, app, difficult, wifi
+88%
-12%
comment
" ...  Set up was pretty easy.  ...  "
comment
" ...  So easy to set up and use.  ...  "
comment
" ...  Incredibly difficult to set up, but works well when completed.  ...  "
comment
" ...  Easy to assemble and set up. ... The app is very easy, step by step instructions.  ...  "
comment
" ...  Easy to use and very modern look.  ...  "
comment
" ...  It is so convenient.  ...  "
comment
" ...  I like the easier set up of wifi and app on the new model.  ...  "
comment
" ...  Easy to program  ...  "
Price
 24
price, worth, waste of money, worth the money, purchase
+33%
-67%
comment
" ...  Petnet won't be getting any more of my money.  ...  "
comment
" ...  Biggest waste of money.  ...  "
comment
" ...  Don’t throw your money away.  ...  "
comment
" ...  One it’s over priced!  ...  "
comment
" ...  Waste of money.  ...  "
comment
" ...  NOT WORTH THE MONEY!  ...  "
comment
" ...  Not worth the $$.  ...  "
comment
" ...  I want my money back.  ...  "
Network
 24
network, ssid, connect to wifi, 2 4ghz, disconnects from wifi
+17%
-83%
comment
" ...  At 15ft away from a router running 250Mbps this product would not stay connected to WiFi.  ...  "
comment
" ...  After that, I struggled with the device going on and offline and disconnecting from the wifi every two or three days.  ...  "
comment
" ...  Hold off until they have version that doesn't have to be connect through 2.4ghz. ... Also don't buy if you have Google WiFi Mesh router.  ...  "
comment
" ...  and not from my home network.  ...  "
comment
" ...  You won't know if what you're seeing are network issues, DNS issues, or cloud connectivity issues.  ...  "
comment
" ...  Tried setting up two feeders on the same network.  ...  "
comment
" ...  Wasn’t able to connect to WiFi. ... I was told that this does not work on 5G networks, I tried it on a 2.4g and it still would not connect.  ...  "
comment
" ...  It is almost always disconnected from Wifi.  ...  "
Scan Quality
 23
love, petnet, smart, must, vacation
+52%
-48%
comment
" ...  Smart feeder dispenses way more than amount set (3/8 cup).  ...  "
comment
" ...  This feeder was amazing .  ...  "
comment
" ...  A great pet feeder.  ...  "
comment
" ...  My Babies love their new PetNet Auto feeder!  ...  "
comment
" ...  Overall, this is a really good feeder.  ...  "
comment
" ...  When I decided to go ahead and upgrade to this one, I really couldn’t imagine a better feeder.  ...  "
comment
" ...  Love this feeder!  ...  "
comment
" ...  I strongly recommend this feeder. ... We plan to rescue a dog soon and will consider getting another Petnet feeder.  ...  "
Build Quality
 23
gen, lid, feeding, bowl, wires
+35%
-65%
comment
" ...  I first bought it for two reasons - one being that my cat is a whiny monkey devil from the nth layer of hell when she knows her meal times, so the feeding has to be independent of me - and the second being that I work long hours and often have to go away for weekends, so I need a reliable way to feed her.  ...  "
comment
" ...  It worked for a few weeks and broke so I returned and got a replacement only to encounter the same problem.  ...  "
comment
" ...  The USB cable is hard to hook up (there's a piece of plastic blocking it, which requires some maneuvering).  ...  "
comment
" ...  The configuration is not flexible.  ...  "
comment
" ...  I'm worried her claws are going to break the rollers, and have no idea how I'm going to enforce her weight-loss now that she's figured out how to open the cookie jar, so to speak.  ...  "
comment
" ...  Last complaint is the tray for the bowl is too flimsy and cheap.  ...  "
comment
" ...   Upon opening I noticed that the pull out tray was very loose and wobbly. ... It doesnt secure the bowl and also there were wires exposed underneath it.  ...  "
comment
" ...  Even a gentle nudge could cause the tray to lose it's connection, I suspect. ... But I covered the crack with tape.  ...  "
For Travel
 20
travel, feeder, cat, weekend, feed
+55%
-45%
comment
" ...  I travel for long periods, I bought this to feed my cat.  ...  "
comment
" ...  Things seemed to be working fine for 2 weeks, I left to go on vacation for new years.  ...  "
comment
" ...  We’ve been using the Petnet for several years and it is a lifesaver for vacations or even long weekends.  ...  "
comment
" ...  My wife and I can go on trips and not have to worry about the feeding schedule.  ...  "
comment
" ...  I travel and work from home most of the time.  ...  "
comment
" ...  We had originally gotten the feeder to provide the cats a bit of extra food while we went on vacation (of course a pet sitter came later in the day to give them their wet food and spend some time with them).  ...  "
comment
" ...  It's a great feeder in case you can't find a cat sitter for weekend trips.  ...  "
comment
" ...  (That’s the reason I bought it in the first place is for travel). ... This is a great product, I would highly recommend to anyone who has a pet in need of portion control and for travel!  ...  "
Setup
 19
set, instructions, wifi, easy, easy to set
+58%
-42%
comment
" ...  Set up was pretty easy.  ...  "
comment
" ...  After a couple of setup hiccups, the SmartFeeder has worked flawlessly.  ...  "
comment
" ...  I like the easier set up of wifi and app on the new model.  ...  "
comment
" ...  You must register another account -- completely different email address -- and setup the second PetNet under that account. ... The physical quality of the Gen 2 feeder is decent enough, and the setup was fairly easy once I got past discovering that I couldn't register two feeders under a single account.  ...  "
comment
" ...  Very easy set up.  ...  "
comment
" ...  Easy to set up but never works on the first ten tries .  ...  "
comment
" ...  The hardware design and setup process have been significantly improved.  ...  "
comment
" ...  Super easy to setup & use.  ...  "
Design
 19
new, looks, improved, bowl, white
+79%
-21%
comment
" ...  This design is much better.  ...  "
comment
" ...  I like the new bowl design and the way it dispenses.  ...  "
comment
" ...  The form factor is smaller than the previous versions and in my opinion looks better as well.  ...  "
comment
" ...  The bowl/dispenser is a better design.  ...  "
comment
" ...  *Overall design has improved with hopper and top, etc.  ...  "
comment
" ...  The new design solves all of the issues I had with the old one.  ...  "
comment
" ...  It looks nice.  ...  "
comment
" ...  In my opinion, the contemporary design of the smart device is among the best currently available in the market.  ...  "
Marketplace
 18
original, petnet, review, response, replacement
+50%
-50%
comment
" ...  I sent a support request to the company on December 19, 2019.  ...  "
comment
" ...  I received the replacement about a week later.  ...  "
comment
" ...  We bought this on 11/10/18 and have already received one replacement.  ...  "
comment
" ...  it is shown as "offline".  ...  "
comment
" ...  No response from email to customer support.  ...  "
comment
" ...  FedEx received July 26 at 1:28 p.m. ... No reply from PetNet  ...  "
comment
" ...  I don't know how they did it, but they managed to make this one worse then the original.  ...  "
comment
" ...  Started with email and got no response.  ...  "
Cleaning
 18
bowl, cleaning, clean, hopper, take
+78%
-22%
comment
" ...  I like Gen 2 since now the bowl is easier to clean and replace.  ...  "
comment
" ...  The whole food hopper is removable for easy cleaning. ... My favorite improvement is that the stainless steel bowl can be lifted out easily for regular cleaning. ... We just have somebody check on our cats every other day to clean out the litter boxes and refresh their water  ...  "
comment
" ...  Not super easy to clean as even just rinsing it out there’s water in an area of the reservoir that doesn’t seem to have an access point to dry it out.  ...  "
comment
" ...  I also like that the dish and food hopper can be removed for cleaning or reloading.  ...  "
comment
" ...  It's clean and quiet and unobtrusive.  ...  "
comment
" ...  The new model has a cleaner overall appearance, it is also seems smaller than the original.  ...  "
comment
" ...  The food comes out more smoothly and the bowl comes out easily for cleaning.  ...  "
comment
" ...  I also like how the bowl is much easier to remove and clean.  ...  "
Heating
 15
dispense, cats, cat, sometimes, hopper
+53%
-47%
comment
" ...  Best to have your cats independent for food.  ...  "
comment
" ...  After dishing out the food, the cat is able to reach up and get more food out.  ...  "
comment
" ...  I just want my cat to have fresh and safe food.  ...  "
comment
" ...  Works great but I wish it would also serve wet food.  ...  "
comment
" ...  Using same food since begining.  ...  "
comment
" ...  The main improvement is on how the food food falls into the bowl.  ...  "
comment
" ...  Easier to fill with food.  ...  "
Call quality
 15
hear, call, support, voicemail, number
+7%
-93%
comment
" ...  ), set up appointments for “phone call support” and then never call me, and all around wasted my time for WEEKS while never helping me fix my machine.  ...  "
comment
" ...  I’ve tried calling Petnet twice and the line goes straight to voicemail.  ...  "
comment
" ...  I have called them multiple times and no answer just voice mail to leave my number and e-mail address.  ...  "
comment
" ...  If you call their support 800 number, it goes to a voicemail and nobody has returned my calls.  ...  "
comment
" ...  I tried calling Petnet and waited on hold and then left a voicemail. ... Over a week ago, no call back.  ...  "
comment
" ...  But maybe we should all call it on day one, I'm sure they would love that.  ...  "
comment
" ...  Tried calling, there is never a rep available and says to leave a message. ... No call back.  ...  "
comment
" ...  I've tried calling multiple times with no response.  ...  "
Food Items
 12
bowl, cat, meals, meal, snack
+50%
-50%
comment
" ...  All in all this was a very expensive food bowl.  ...  "
comment
" ...  The food will not come out of it.  ...  "
comment
" ...  It spits food everywhere because it throws the food out fast and not all of it hits the bowl.  ...  "
comment
" ...  Tried again, food came out at the desired portion.  ...  "
comment
" ...  The new hopper is nice and I like the fact that food falls into the bowl rather than sliding into it but it just doesn’t work.  ...  "
Controls
 11
feeder, push, manual feed button, manual, sometimes
+9%
-91%
comment
" ...  Since then, the manual feeding from the app sometimes fails and the manual feeding button isn't as responsive as the previous model.  ...  "
comment
" ...  Only ever worked if I manually push the feed button.  ...  "
comment
" ...  We have a child who likes to push buttons and we have to constantly go into the app to turn off the manual feed button.  ...  "
comment
" ...  There are only two buttons on the feeder ... the power switch and the manual feed button.  ...  "
comment
" ...  I went as far as, setting it up with Alexa and giving a voice command on that platform, before actually finding the screen and button in the Petnet app to actually activate the feeder.  ...  "
comment
" ...  The manual feed button is also a pain.  ...  "
comment
" ...  When I push the button for a manual feeding, sometimes it works and sometimes it doesn’t.  ...  "
comment
" ...  I'm guessing there was some type of update and it must have killed my unit because I never got it working, manual button never did anything, never actually connected to my router besides one time at the beginning for a few minutes.  ...  "
User Manual
 10
needed, feed, push, nothing, manual feed button
+20%
-80%
comment
" ...  The manual feed button is also a pain.  ...  "
comment
" ...  You either let it control everything or nothing and nothing is portions manual. ... I must do manual feedings. ... They needed to open a ticket for a manual software push.  ...  "
comment
" ...  When I push the button for a manual feeding, sometimes it works and sometimes it doesn’t.  ...  "
comment
" ...  There is no manual function on the device to use this without the app.  ...  "
comment
" ...  the power switch and the manual feed button. ... The manual feed through the app is DEFINITELY unreliable.  ...  "
Overall performance
 9
petnet, improvement, first generation, fast, everything
+78%
-22%
comment
" ...  Because this is a huge thank you to Josh in Petnet support for the prompt, efficient and speedy resolution above and beyond my expectations.  ...  "
comment
" ...  He ate everything that was available super fast, then threw up.  ...  "
comment
" ...  He always eats fast then throws up.  ...  "
comment
" ...  Every permutation of f up, including actually doing its job.  ...  "
comment
" ...  It was a very well built machine.  ...  "
comment
" ...  Great improvement over the first generation and modified first generation.  ...  "
comment
" ...  I have had it for a few weeks and can honestly say they did an awesome job! ... Great job Petnet!  ...  "
Charging
 9
feeder, charge, battery, unit, new
+56%
-44%
comment
" ...  The company has been super supportive and helpful whenever we had problems, providing everything free of charge.  ...  "
comment
" ...  This is more than I expected it works great and my Pomeranian loves it so does my son that is in charge of feeding the dogs.  ...  "
comment
" ...  The charging cable that connects to the back has a far more secure and protected connection.  ...  "
comment
" ...  Disclaimer: I was offered this unit free of charge by Petnet but my review is my own opinion based on the first two weeks of having this product.  ...  "
comment
" ...  I bought the beta unit, and they were nice enough to provide me a new unit at no charge.  ...  "
Comfort
 8
fall, comfortable, would, know, feels
+25%
-75%
comment
" ...  This feels like a small company that doesn't really know what it's doing from an engineering standpoint.  ...  "
comment
" ...  All the while I was continually forced to stop what I was doing because the light kept changing to red due to the device falling offline.  ...  "
comment
" ...  She would keep reaching in and more and more would fall out.  ...  "
comment
" ...  (My first generation rubber arms started breaking off).  ...  "
comment
" ...  If you have a smarty-pants like mine, this probably won't work for you.  ...  "
Battery Life
 8
opinion, hours, feeder, days, charging
+50%
-50%
comment
" ...  They mailed us a new one at no charge.  ...  "
comment
" ...  To prevent this, it has a battery backup. ... However, the first day I used it, I didn't realize the battery wasn't charging and the feeder powered down overnight. ... We will see in the coming days if the battery stops charging.  ...  "
comment
" ...  In my opinion, a programmable battery operated feeder will give you less of a headache.  ...  "
comment
" ...  As of last week I'm getting notifications about 3 hours late, if at all.  ...  "
Capacity
 7
food, recommended, home, floor, feed
+71%
-29%
comment
" ...  Now that he knows how to do it I’ve come home to cat food all over my floor several times.  ...  "
comment
" ...  It even survived a flood on the kitchen.  ...  "
comment
" ...  I definitely will recommend it to friends and family.  ...  "
comment
" ...  We have several for both of our pets and have had no issues.  ...  "
comment
" ...  Highly recommended for cats and small dogs!!  ...  "
Defective Delivery
 7
unit, like, replacement, received, normal
-100%
comment
" ...  Item was defective.  ...  "
comment
" ...  Petnet will not refund me my money for their defective design.  ...  "
comment
" ...  Returned as defective.  ...  "
comment
" ...  Welp, I took it out of the box (looked like a refurbished unit as it was in a normal cardboard box and not the nice inked version the old one came in) proceeded to set it up and that's where the nightmare began, no luck getting it to connect to either my TP Link access point or my normal run of the mill Verizon Fios router.  ...  "
comment
" ...  I received the replacement about a week later.  ...  "
comment
" ...  The first Gen 2 model I bought was defected.  ...  "
comment
" ...  If I hadn't been checking regularly I would not have known it was defective.  ...  "
Size
 7
size, smaller, footprint, looks, gen
+86%
-14%
comment
" ...  I travel and work from home most of the time.  ...  "
comment
" ...  It's a good size, honestly the same size as the other feeders we were using.  ...  "
comment
" ...  The form factor is smaller than the previous versions and in my opinion looks better as well.  ...  "
comment
" ...  It come in handy!  ...  "
comment
" ...  (That’s the reason I bought it in the first place is for travel).  ...  "
comment
" ...  My dog is at his perfect weight and the convenience is priceless.  ...  "
Sound Quality
 6
makes, hear, food, stopped, petnet
-100%
comment
" ...  However, after less than three months of service, it stopped working, the motor is making noise but no food came out.  ...  "
comment
" ...  You could actually hear the thing struggling.  ...  "
comment
" ...  Listen to all the poor reviews, and don't buy it.  ...  "
comment
" ...  makes a noise like it’s working, but won’t dispense.  ...  "
comment
" ...  Now the machine makes loud whirring noises but no food comes out.  ...  "
comment
" ...  The only one drawback I have is that is a little louder.  ...  "
Accuracy
 6
times, work, seems, portions, never
+67%
-33%
comment
" ...  Accuracy: The app is actually really accurate on feeding times and portions.  ...  "
comment
" ...  This seems to be more accurate as well as making it harder for my cat to tamper with it.  ...  "
comment
" ...  It dispenses accurate amounts of food (2nd gen is more accurate but both work great), but most importantly they just work.  ...  "
Delivery
 5
works, replacement, petnet, july, later
+20%
-80%
comment
" ...  FedEx received July 26 at 1:28 p.m.  ...  "
comment
" ...  I received the replacement about a week later.  ...  "
comment
" ...  including the litter box.  ...  "
comment
" ...  Maybe this is a result of was damage during shipping?  ...  "
Features
 5
food, feeder, features, feature, red
+40%
-60%
comment
" ...  First of all, the food container lid does not lock at all.  ...  "
comment
" ...  So far it feeds, but other obvious functions aren’t working.  ...  "
comment
" ...  Aggravatingly (and illegally) the low food alert feature is featured in advertising for this model.  ...  "
Ease of Cleaning
 5
clean, take, food, nice, metal
+100%
comment
" ...  It's clean and quiet and unobtrusive.  ...  "
comment
" ...  The food comes out more smoothly and the bowl comes out easily for cleaning.  ...  "
comment
" ...  I love that I can take the bowl out for easy cleaning.  ...  "
comment
" ...  I also like how the bowl is much easier to remove and clean.  ...  "
comment
" ...  The new metal food bowl is nice because it's just a simple piece of metal, making it easy to take out to clean up (or throw away food that is stale, especially when you have a princess of a cat who only eats the freshest dry kibble).  ...  "
Notifications
 4
feeding, offline, notification, late, get
-100%
comment
" ...  Tried calling, there is never a rep available and says to leave a message.  ...  "
comment
" ...  I get missed feeding alerts at least once a day.  ...  "
comment
" ...  It also is super late at giving notifications after feedings.  ...  "
Calorie Tracking
 4
manually, dispense, app, accurate, hopper
+75%
-25%
comment
" ...  *Food Re-Order.  ...  "
comment
" ...  It also seems more accurate in the amount of food it dispenses.  ...  "
comment
" ...  I love that I can use the app to determine the calories, how many meals per day, and I can know that he's fed properly whether I'm home or away.  ...  "
Cables
 4
wires, usb cable, secure, power, feeder
+75%
-25%
comment
" ...  I’m also going to see if there’s a splitter attachment for this one like there are for other models.  ...  "
comment
" ...  The charging cable that connects to the back has a far more secure and protected connection.  ...  "
comment
" ...  Cord design is sleek & durable - can be set up against the wall out of the way.  ...  "
ISP
 4
internet, connected, connect, ap, 2 4ghz
+25%
-75%
comment
" ...  however, it won't connect to our internet .  ...  "
comment
" ...  Thought it could have been my internet provider, so I called them up.  ...  "
comment
" ...  So buyer beware if your router isn't 2.4GHz only.  ...  "
Washing
 3
feeder
+67%
-33%
comment
" ...  I purchased the WOPET A-36 automatic feeder at the same time and it works flawless.  ...  "
comment
" ...  This is a great automatic feeder.  ...  "
Sleep Tracking
 3
would, weekends, us, time, saver
+100%
comment
" ...  If you would like to have more sleep in the morning!  ...  "
comment
" ...  Sometimes, though, she likes to sleep in a bit, or at least lie in bed until the sun streams in her window.  ...  "
comment
" ...  It has been truly a life saver (and sleep saver since our kitty doesn’t wake us up at every hour for food anymore).  ...  "
Lagging
 3
every, minute
-100%
comment
" ...  I try to reconnect several times, but nothing happens.  ...  "
comment
" ...  The device disconnects every minute on the minute and is unreliable.  ...  "
comment
" ...  This is so unexpected with PETNET and we tried every way to reset it and restart but nothing worked out  ...  "
Original Product
 3
+67%
-33%
comment
" ...  I’ve had the original Petnet since it was in beta.  ...  "
comment
" ...  Overall they have definitely improved from then original.  ...  "
Product As Described
 3
+67%
-33%
comment
" ...  See photo below.  ...  "
comment
" ...  You can also add your own with pictures and info too though.  ...  "
Ports
 3
feeder, using, usb, tried, power
+33%
-67%
comment
" ...  The USB cable is hard to hook up (there's a piece of plastic blocking it, which requires some maneuvering). ... Turns out I had a faulty USB cable, so I replaced it with an extra one I had lying around the house.  ...  "

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Specifications

Body
Size:  100 meters
100 meters
SIZE