Last Updated: November 24, 2018 (Refresh Now)
Ooma Telo Free Home Phone Service
Last Updated: November 24, 2018 (Refresh Now)
8.3
SCORE
/10
Total Reviews
1000
Old Reviews
0
Unverified
396
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Review Analysis - 604 recent, verified reviews
Detailed Mode
Call quality
165ooma, call quality, voice quality, caller, landline
+74%
-26%
" ... I'm loving the Ooma phone. ... "
" ... I bought two cordless phones that are designed for ooma. ... Additionally, if you want any of the features, like answering machine, call forwarding to your cell, basically everything you cant do with skype, you have to pay an annual fee but, compared to a normal phone bill, it is absurdly affordable. ... "
" ... The monthly cost makes it worthwhile to keep your landline number for those one or two calls a month you get. ... "
" ... They make you call to cancel. ... "
" ... You can make calls to any US numbers via internet. ... "
" ... Next I will get the line and get my phone line on it too. ... "
" ... The new model works better than our old model, no more dropped calls. ... "
" ... The system is clear, crisp and loud enough to hear. ... "
Product Reliability
114ooma, years, ago, telo, ported
+79%
-21%
" ... Seems to be working as expected. ... "
" ... Can't beat $5 a month. ... "
" ... Had this a couple months now . ... "
" ... The system has been very reliable and I haven't had any problems with it, although the phones are not the most impressive, but they are functional and work fine. ... "
" ... Worked out excellent! ... "
" ... Paid $15/month for exotic features I don't care about for several months. ... "
" ... I dont think there is any other more reliable product out there. ... "
" ... Less than 24 hours after successful set up and operation the OOMA base station quit working. ... "
Setup
110installation, easy, ooma, easy to set, instructions
+97%
-3%
" ... Ooma was a snap to install. ... "
" ... Ooma was easy to set up. ... "
" ... Had to Setup Premium to make it work($9.99/mo+TAX). ... "
" ... The unit was completely plug-and-play. ... "
" ... Install went great. ... "
" ... Set up took about 10 to 15 minutes as well as setting up an Ooma account. ... "
" ... Easy to setup and it seems to work great. ... "
" ... I followed the directions to set this up, and it worked. ... I followed the instructions which, basically, just tell you to register it on line then plug it into your router. ... "
ISP
95ooma telo, voip, telo, internet, att
+86%
-14%
" ... I LOVE Ooma!!! ... "
" ... I had to reboot the wireless router at least twice before the telo finally "talked" to the router and went online. ... "
" ... Ooma was easy to set up. ... It takes a fast internet connection to use this technology. ... I recommend Ooma. ... "
" ... I did have my number ported from Vonage to Ooma. ... "
" ... That's not a problem with Ooma but with our internet provider. ... "
" ... Connected correctly to my wireless modem via Ethernet, line from Ooma device to phone secure as well as power to Ooma. ... The phone and of course the modem works well. ... "
" ... I set it up on line, plugged it in and it blinked and came on. ... "
" ... We use the Premier Ooma plan on our home Ooma VOiP which costs about $120 a year and is well worth it. ... On this 2nd Ooma, we are using the Basic plan (free except for monthly FCC taxes of about $5 per month) and it's just fine . ... "
Ease of Use
80easy, setup, set, easy to install, easy to use
+98%
-3%
" ... Easy to setup and it seems to work great. ... "
" ... This is an easy system. ... "
" ... Easy instructions and much cheaper than any other plan you can get. ... "
" ... The web-browser-based dashboard is easy to use. ... "
" ... Easy to setup. ... "
" ... I need to figure how to use it with the new setup. ... "
" ... This is the best phone setup you'll ever use. ... "
" ... Was a breeze to instal and test. ... "
Device Compatibility
69number, cell phone, linx, telo, handset
+83%
-17%
" ... I'm loving the Ooma phone. ... "
" ... Connected correctly to my wireless modem via Ethernet, line from Ooma device to phone secure as well as power to Ooma. ... "
" ... I needed a house phone so I tried this. ... I set it up on line, plugged it in and it blinked and came on. ... "
" ... My device purchase -- The Ooma Telo device PLUS the Linx wireless. ... You need the Linx if you want to connect multiple phones systems. ... In my case, I have one 3-handset system and another separate phone. ... If you are porting over an old number, no problem because you get to have two phone numbers!! ... "
" ... Works just like you’d expect any phone line to work. ... "
" ... I wanted to keep a home phone in addition to my cell phone(s). ... "
" ... Had to change our home security system from landline to cellphone. ... "
" ... Even though it worked fine with my cable phone number. ... "
Price
52cost, save, save money, ooma, land
+88%
-12%
" ... The premium service is worth every penny and I would highly recommend it. ... "
" ... Can't beat it for cost or quality. ... "
" ... This is a good product that supplies a premium home telephone service at a good price. ... "
" ... In the market to save money? ... "
" ... I was more than willing to pay for the premium plan up front to get the additional features, so the porting did not cost me anything. ... Now they are blocked and I pay less! ... "
" ... Got rid of my landline which I had for a LONG time and not missing it and the HIGH cost! ... "
" ... If you like to save money this is a great product. ... "
" ... Get it now and save money. ... "
Sound Quality
45landline, clear, line, hear, clarity
+93%
-7%
" ... Much better sound than a cell phone, and only $4 a month in taxes. ... "
" ... I have used it for several months now and the quality of sound/reception is much better than my previous router from T-mobile. ... "
" ... It sounds like a retro-phone booth, however I'm very pleased with the Ooma system! ... "
" ... good quality sound on the phone, now we will see how fast I get my phone number ported. ... "
" ... Set up was a breeze and sound quality is hard line quality. ... "
" ... The system is clear, crisp and loud enough to hear. ... "
" ... Sound quality is better now than it was with phone company service. ... "
" ... The newone sounds even better than the old one. ... "
Cables
44ooma, phone service, landline, voip, cut the cord
+84%
-16%
" ... Dropped Comcast Cable and Telephone. ... "
" ... We have fiber optics cable for internet. ... "
" ... It came with all the cords I needed. ... "
" ... This is the best home phone service i have had , cut the cord from at&t or charter, or your current phone company, since there is a monopoly on who control's the phone service you get, GIVE OOMA A TRY ... "
" ... A cable guy told me that OOMA was the best for VOIP phone out there. ... "
" ... After paying gthe cable companies close to $30 a mo9nth for phone service, the Ooma systems is the answer. ... "
" ... With a bit of professional help, we are able to have it feed to multiple phone jacks throughout the house utilizing our original wiring. ... "
" ... We previously had phone service through our cable provider, then found out that service goes over the internet, the same as Ooma. ... So, instead of paying $27/month to the cable company for a land line, it costs us $5/month with Ooma. ... We didn't have that problem with the cable company. ... "
Marketplace
37works as advertised, works, advertised, product, expected
+76%
-24%
" ... works exactly as advertised. ... "
" ... Seems to be working as expected. ... "
" ... Amazon delivered when they said they would. ... "
" ... Great item as discribed ... "
" ... Thank you so much for this product! ... "
" ... i called and canceled the phone i had just ordered LOL And waited for my prime shipping. ... "
" ... Works exactly as advertised. ... "
" ... Worked as advertised. ... "
Network
35reception, ooma, house, telo, mbps
+71%
-29%
" ... I had to reboot the wireless router at least twice before the telo finally "talked" to the router and went online. ... "
" ... Happily, Ooma Telo works perfectly on the guest network while our network remains a High firewall protection level. ... "
" ... I have used it for several months now and the quality of sound/reception is much better than my previous router from T-mobile. ... "
" ... I needed a house phone so I tried this. ... "
" ... This is our 2nd OomaTelo router - we bought this one for our vacation home in another country. ... "
" ... Dialing has virtually no delay and I used my existing wireless phone with the three satellite stations all of the house. ... "
" ... Now, we have 12 phones in our house. ... "
" ... AUTOMATICALLY rings for my cell phone calls (which has poor reception at home) ... "
Ports
23ooma, number, modem, ethernet, cable modem
+70%
-30%
" ... AFTER activating all I had to do was connect Ooma to an Ethernet port on the Comcast gateway, restart the gateway . ... "
" ... We have fiber optics cable for internet. ... "
" ... However, our Arris Surfboard SBG6900AC Cable Modem/Wi-Fi Router has a Guest Network feature, which was a critical factor in our purchase. ... "
" ... Connected correctly to my wireless modem via Ethernet, line from Ooma device to phone secure as well as power to Ooma. ... "
" ... I set it up on line, plugged it in and it blinked and came on. ... "
" ... The Comcast charge for phone service dropped automatically with completion of the port. ... "
" ... After spending hours with Ooma customer support, they finally told me that my Modem/router had to have "dedicated" port to Ooma. ... "
" ... Just unplug from my previous home, after Internet services was going at the new home, just plug in and everything worked. ... "
Capacity
22house, cell, us, ooma, number
+86%
-14%
" ... Called my brother from the living room , he was in his bedroom. ... "
" ... no cell service in recreation/vacation cabin area made this a great option. ... "
" ... I needed a house phone so I tried this. ... "
" ... Now, we have 12 phones in our house. ... "
" ... We use it at our primary residence and then take it with us to the summer place. ... "
" ... We now have a house phone for my son when he gets home from school. ... "
" ... We will recommend this to our friends. ... "
" ... After having it for about a week I also discovered you can expand the unit into home security as well. ... "
Features
22basic, service, premier, ooma, premium
+95%
-5%
" ... My Service Purchase -- I decided on the Premier service from the start because I like the extra features. ... Many cool features. ... "
" ... There is an "upgrade" available that includes more features that are not needed. ... "
" ... Had it been clearly communicated that their Premier features cost would be ADDED onto the basic service costs, and then add this to the cost of the hardware, I might have not signed up to their service. ... "
" ... This too is an awesome feature. ... If you want more telecom features they offer a premium package that you can try when you initially sign up. ... I found personally, I did not need those features, so just the basic package worked well for our needs. ... "
" ... It adds a bunch of features/capabilities that I didn't have on my landline because I didn't want to pay. ... "
" ... Ooma has now introduced security options. ... "
" ... You can pay extra for features which are not available on most landlines, but even the basic service is excellent. ... "
" ... Your Netgear or Cisco router has better routing features than ooma. ... "
Delivery
20quickly, shipping, delivered, box, today
+100%
" ... Amazon delivered when they said they would. ... "
" ... i called and canceled the phone i had just ordered LOL And waited for my prime shipping. ... "
" ... It arrived in a well-packaged box, all nice and new. ... "
" ... But somehow, my home number was ported in only three days! ... "
" ... Great product and quickly delivered ... "
" ... Aside from the delayed shipping, this unit works great. ... "
" ... The Ooma arrived quickly and works perfectly. ... "
" ... It is bell-clear and just works out-of-the-box. ... "
Product As Described
19works, advertised, product, expected, exactly as advertised
+89%
-11%
" ... works exactly as advertised. ... "
" ... Seems to be working as expected. ... "
" ... Works exactly as advertised. ... "
" ... Worked as advertised. ... "
" ... So far - this product is EXACTLY as advertised and EXACTLY what I wanted ... "
" ... Works as described. ... "
" ... It is better than advertised! ... "
" ... Works as advertised. ... "
Charging
19charge, ooma, charged, fees, telephone
+63%
-37%
" ... I am able to talk with my sister who lives in Italy every weekend with no additional charges. ... "
" ... You have to pay, at the very least, taxes and service charges every month. ... "
" ... The Comcast charge for phone service dropped automatically with completion of the port. ... "
" ... The "bundles" charge about $30 a month plus the same 911 fees. ... "
" ... Note that "Free" refers to no charges from Ooma. ... "
" ... batteries barely last a day outside the charger. ... "
" ... Also Ooma charges you to keep your existing number . ... "
" ... Great way to save telephone charges if you have internet service. ... "
Power Consumption
16bill, power, ooma, premier, phone bill
+75%
-25%
" ... We love our Ooma and best of all our monthly Bill has Been less than $5.00 a month!!! ... "
" ... Monthly cost is very good. ... "
" ... My monthly Ooma bill is less than $5. ... "
" ... A huge savings off my regular phone bill. ... "
" ... I am now saving $75 per month on my phone bill. ... "
" ... I would suggest also purchasing a small UPS to power it during power outages. ... "
" ... Wow, monthly bill is under $5.00. ... "
" ... an efficient solution at a very low monthly cost. ... "
Returns
14returned, amazon, replacement, finally, cancelled
-100%
" ... I need to return and get my money back. ... "
" ... Product was returned. ... "
" ... I want to return the the unit to amazon but can't find directions on how to do that. ... "
" ... But it was a mistake. ... "
" ... Unfortunately past the return date. ... "
" ... I returned this item. ... "
" ... I cancelled, finally, and returned the device to Amazon. ... "
" ... The only issue I have had is when the unit failed it took a few day to get a replacement. ... "
Software Platform
12app, account, software, number, log
+83%
-17%
" ... Line 2 Name you can change anytime in the Interface. ... "
" ... The web-browser-based dashboard is easy to use. ... "
" ... If you don’t want the premium services, remember to cancel within the first 60 days else that will add another $10/month to the cost. ... "
" ... You can access your ooma app should power go down and have all you Ooma calls forwarded to your cellphone. ... "
" ... This is a replacement for my original OOMA Telo 1 that finally quit working with the updated software. ... "
" ... The Ooma website and Account page are well thought out and easy to navigate. ... "
" ... When one does get through, simply log onto Ooma's web site and report it. ... "
" ... App on iOS - Very impressive. ... "
Overall performance
11well, went, performance, job, happy
+100%
" ... works very well. ... "
" ... Very happy with performance! ... "
" ... This product does a great job. ... "
" ... got the job done ... "
" ... Works very well. ... "
" ... Very happy with the performance. ... "
" ... Works pretty well. ... "
" ... Works great so far! ... "
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