Last Updated: November 24, 2018 (Refresh Now)
Ooma HD2 Handset
Last Updated: November 24, 2018 (Refresh Now)
5.5
SCORE
/10
Total Reviews
785
Old Reviews
514
Unverified
123
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WIFI
Review Analysis - 148 recent, verified reviews
Detailed Mode
Call quality
44ooma, calls, speakerphone, handsets, call quality
+32%
-68%
" ... The voice quality on the phone really isn't good at all. ... I can't use the speakerphone function on the phone at all because it breaks up terribly. ... "
" ... Awful handset, sincerely just get anything else. ... "
" ... Omma telo works well but this handset is horrible! ... "
" ... Miss tons of calls. ... Also sometimes one handset will ring and the other does not. ... "
" ... I have two HD2 Handsets. ... Based on my experience, I would not recommend the OOMA HD2 handsets. ... "
" ... I like the features of this phone, but I do not like the call quality. ... It doesn't sound good and the people I was talking to said that my voice was coming across distorted. ... "
" ... The sound is very low, unable to hear clearly and the speakerphone is garbage. ... "
" ... The sound quality is not very loud and has poor voice quality cuts in and out. ... "
Sound Quality
26handset, panasonic, ooma, volume, uniden
+19%
-81%
" ... When you can hear, the sound is so broken up I would prefer two cans and a string. ... "
" ... Sound quality bad. ... "
" ... It doesn't sound good and the people I was talking to said that my voice was coming across distorted. ... "
" ... - Sound is weak with a distinctive hissing in the background (not coming from the other line). ... "
" ... • Sound quality is terrible. ... "
" ... Also the sound quality is not great. ... "
" ... I also had speaker issues. ... "
" ... Audio quality is terrible. ... "
Device Compatibility
25base, handset, use the speaker, hd2, handsets
+48%
-52%
" ... - and it is not very responsive with key presses that don't seem to be recognized at times. ... "
" ... Did not solve the issues: phone rings. ... "
" ... That's what your tablet, cell phone, computer, etc., uses. ... "
" ... Phone did not work well at all. ... "
" ... I should've just ordered a normal phone . ... "
" ... Do not buy this phone. ... "
" ... I draw the line here: it's more than an inconvenience when your phone is unreliable. ... I too was disappointed with this device. ... Your phone wired into the base unit will not work as a normal extension when the HD2 is in use. ... "
" ... Had to retrurn this phone ecause it was not compatable with my emergench device ... "
Controls
19handset, hands, rocker, navigate, keys
+16%
-84%
" ... This is most noticeable when using key press menus such as checking voicemail where we can't navigate the menu as it doesn't recognize the key presses. ... "
" ... Press the green "answer" button on the handset, repeatedly, soft and firm, and it simply will not connect - just keeps ringing until it goes to messaging. ... "
" ... The onscreen menu for settings is a bit confusing. ... "
" ... Just got this and it came missing the center button. ... "
" ... The number one problem was the sound quality, number two problem was the small handset and small buttons and found it very confusing and difficult to work out the different functions. ... "
" ... I don't have fat fingers but the buttons are way to small and pressing one can lead to pressing another. ... The menu on the phone is poorly laid out as well. ... "
" ... You have to find the sweet spot without hitting the center button. ... "
" ... The tech features and access to the settings are like re-winding 15 years to when they discovered a LCD, the button placement has no touch sense placement and your fumbling over the keys. ... Sorry - the only reason I still look at it is the clock on the handset when its on the base, and the VM indicator otherwise it would hit the garbage can as fast as you can say "goodby". ... "
Product Reliability
18ooma, handset, years, handsets, time
+28%
-72%
" ... Mine stopped working after 1 month. ... "
" ... We have been using this handset for over 2 months and purchased it new along with the Ooma base unit and service. ... "
" ... One I have had for approximately 6 months and the other for over a year. ... They both have a lot of static and the connection is intermittent or broken. ... "
" ... After a few years of having this phone I can attest that its not that great of a phone. ... "
" ... Update: 10/22/17 ... It has caused much confusion, aggravation and has been a waste of my time. ... "
" ... This handset has maybe been utilized 20 times in these last months--No excuse for any issues by this time. ... "
" ... I got one out of 2, and that doesn't make up for the other issues. ... On the run time, using the phone for an hour or two a day, I get two or three days of use out of the phone. ... "
" ... Now, it doesn't work at all - it just died. ... Then, a couple weeks later, the phone would work again. ... "
Comfort
14shoulder, hands, hand, worth, shape
+21%
-79%
" ... display is very dim even on highest brightness setting, very uncomfortable feel in hand ... "
" ... Hated the feel of it. ... "
" ... This handset is poorly designed ergonomically - it doesn't stand or even line up well with my ear! ... "
" ... It's terribly uncomfortable and nearly impossible to hold on your shoulder because it's so round. ... "
" ... It can't stand up on it's own because of its contoured design, the display is too dim, positioning it centered over your ear is trial-and-error which affects the volume you hear. ... "
" ... I can't even count the number of times I tried to hold this phone to my ear with my shoulder (which I can do with my itty bitty little cell phone just fine) and instead ended up rocketing the headset forward like a greased football. ... "
" ... Also it's made out of such cheap plastic it feels like it will break in your hand. ... "
" ... This makes it hard to hold the phone and dial with one hand. ... The keys and buttons are large enough for someone like me with large hands, but the shape and slipperiness of the phone makes it hard to use. ... "
Ease of Use
12navigate, setup, ooma, telo, speaker phone
+58%
-42%
" ... The sound is excellent, calls go through and do not get dropped and the menu is easy to navigate. ... "
" ... So flipping easy to set up and link to my ooma. ... "
" ... Easy to install and use. ... "
" ... * Easy set up to link to Telo. ... * Easy to sync online phone book to handset. ... * The four-way rocker and separate "OK" button are also large and easy to use. ... From the Quick Start guide: "Shortcuts to popular functions are assigned to these keys. ... "
" ... * Setup was really easy ... "
" ... This was very easy to setup. ... "
" ... Easy easy setup the only thing I found is you have upgrade and register them separately . ... I love it so far just the fact that it interacts with e Ooma system cause they're Ooma phones it is awesome everything easy accessible and convenient options ... "
Volume
12speaker, max, sound quality, use the speaker, loud enough
-100%
" ... I have all the volumes set to maximum and its just too muffled sounding. ... "
" ... It has a long delay when answering and the sound is barely audible even at max volume. ... "
" ... Side tone volume too low even when adjusted to highest value. ... "
" ... It doesn't sound good and the people I was talking to said that my voice was coming across distorted. ... "
" ... On maximum volume it is much, much quieter than most phones and very muddy. ... "
" ... Can't seem to get it loud enough even with the volume turned as high as it will go ... "
" ... When on speaker there is a crackle in the higher volume. ... "
" ... The voice quality is OK but nothing special and the earpiece volume is too low. ... "
Marketplace
11deal, works, thanks, ooma, expected
+91%
-9%
" ... works as expected ... "
" ... If you do the amazon bundle package, then you're definitely getting a deal. ... "
" ... Came on time. ... I will order it again. ... "
" ... The price on these isn't too bad on Amazon. ... "
" ... Amazon and Ooma are the best! ... "
" ... works as expected! ... "
" ... Many thanks again to Amazon for standing behind their products and making valid returns so easy. ... "
" ... I may update this review as warranted. ... "
ISP
11telo, voip, service, handsets, handset
+64%
-36%
" ... Ooma is great. ... "
" ... Perfect for adding a second line to my Ooma. ... "
" ... So flipping easy to set up and link to my ooma. ... "
" ... * Good integration with Ooma ... "
" ... Very nice handset to use with Ooma. ... "
" ... I have the Ooma system already and I love it ... "
" ... We love our Ooma. ... "
Design
10finish, cheap, rounded shape, rounded, poorly designed
+30%
-70%
" ... Hated the feel of it. ... "
" ... It is literally impossible with this handset because of its rounded shape. ... "
" ... The hardware is poorly designed. ... "
" ... It looks pretty, but is ergonomically deficient. ... "
" ... I wish Ooma would redesign this, or offer a more mainstream design. ... "
" ... * Feels cheaply made (very "plasticy") . ... "
" ... -Usability, the form factor/material of the phone doesn't feel great in my hand, I must dial a 1 before the area code for every number or the phone truncates the number and fails, the volume controls are difficult to find while on the call, there is a rubber stub on the side of the phone that does nothing but may have been a better location for volume. ... "
Battery Life
10battery life, aa, nimh, uses, hd2
+50%
-50%
" ... • Poor battery life. ... "
" ... I had battery issues from very early on and somehow it caused two sets of batteries to corrode and leak out into the base unit which ultimately killed it. ... "
" ... On the run time, using the phone for an hour or two a day, I get two or three days of use out of the phone. ... "
" ... I'm sticking with my old Panasonics, though I will buy new batteries for them. ... "
" ... Maybe bad batteries. ... "
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Specifications
Connectivity
WiFi: No
Recommendations
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