Last Updated: May 3, 2020 (Refresh Now)
Masterbuilt Smoke Hollow SH19079518 Digital Electric Smoker Black
Last Updated: May 3, 2020 (Refresh Now)
7.0
SCORE
/10
Total Reviews
349
Old Reviews
31
Unverified
31
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33.5 meters
SIZE
Review Analysis - 287 recent, verified reviews
Detailed Mode
Product Reliability
48working, months, year, stopped working, control panel
+27%
-73%
" ... I Got a third control panel that worked two more times and died again. ... "
" ... I suppose it goes back, I can't see it becoming more reliable. ... "
" ... but, within first week of owning, the electric display became faulty. ... "
" ... Worked for 4 days then stopped working. ... Cons stopped working. ... "
" ... The paint on the inside rusted out within the first month. ... Six months later the unit stopped working. ... "
" ... Thinking this may be indicative that this is poorly made and won’t last long, but I’m pretty disappointed. ... "
" ... The unit arrived and the electronics were completely dead. ... "
" ... Worked for 2 mounths. ... "
Food Items
47smoke, chicken, smoked, smoker, turkey
+74%
-26%
" ... It does make the foods delicious. ... "
" ... Our favorite is turkey breast and chicken wings. ... "
" ... It did smoke meat good. ... "
" ... Great for every piece of meat I’ve put into to date! ... "
" ... Chicken quarters at 2 1/2 hours at 225 did fine. ... "
" ... I have used it for smoking a duck, ribs and pork roast. ... "
" ... I first tried to smoke turkey drumsticks and all went well. ... I have used it approximately 5 times in total to smoke ribs an mostly chicken. ... "
" ... Using again gonna smoke a whole chicken, can't wait for the results. ... "
Ease of Use
40easy, easy to assemble, use, smoker, set
+100%
" ... Easy to put together. ... "
" ... He says it is very easy to use. ... "
" ... Easy to set up and eliminates all of the messy wood . ... "
" ... It’s easy to use and produces excellent quality smoked meats! ... "
" ... The only good thing to state about this product is that it is easy to assemble. ... "
" ... New to smaking but this makes it easy to have success. ... "
" ... This is a great product easy to use and great for hamburgers. ... "
" ... Compact, efficient and easy to use. ... "
Price
28smoker, money, good, quality, unit
+86%
-14%
" ... It is a great smoker, especially for the price. ... "
" ... Not easy to assemble but great for the price!! ... "
" ... Excellent for the price. ... "
" ... can't be beat. ... "
" ... Great unit, especially for the price. ... "
" ... Very good for the price. ... "
" ... Great unit and FANTASTIC price!! ... "
" ... Not easy to assemble but great for the price!! ... "
Controls
26control, temperature, digital, button, turn
+8%
-92%
" ... The Digital Control Panel is impossible to read in daylight. ... "
" ... The electronic control unit flashes on, then cycles through a sequence, and then goes off. ... "
" ... Quality issue: the digital control stopped working right away, the temperature set button failed ... "
" ... I loved this thing, it was best smoked I ever owned and then after 8 uses and one month the control panel crapped out on me making it useless. ... "
" ... The control panel does not work and I can’t get in touch with anybody so that they can send me a new one. ... "
" ... When I assembled everything and went to use it the digital buttons were all working except the temp down button. ... "
" ... The only thing that sets this apart from a fancy metal box is the electronic control panel. ... If you can't trust the control panel this is just an expensive metal box. ... I contacted support and asked if they had any known issues about the control panel. ... "
" ... Control panel was replaced and it worked once, then died. ... I Got a third control panel that worked two more times and died again. ... "
Build Quality
26wood chips, wood chip, easy to assemble, assembled, seals
+46%
-54%
" ... it is not worth the cost for a metal box with a glass door that does not work in less than 1 year with light use. ... "
" ... To get straight to the point, it is just an extremely cheap, throwaway smoker that broke on, literally, the second time I used it. ... "
" ... Also leaks around the seals after a few uses ... "
" ... Unfortunately after one use, paint in the inside began to peel and bubble. ... "
" ... On top of that I have since pulled the wood chip "box" and it might have burned 1/2 if I am generous. ... "
" ... The sheet metal is so thin you can dent it with your thumb, mine arrived pre-dented and I couldn't screw in one side of the control module because it wouldn't align. ... "
" ... It broke after 2 uses ... "
" ... I even had the smoker on a covered porch with a cover made specifically for the smoker on it and it still failed . ... "
Door
17latch, wood, open the door, masterbuilt, wood chips
+6%
-94%
" ... Unpacked this after return window to discover dent in frame and door. ... "
" ... The door handle covers the latch making it difficult to open and close one handed. ... This was originally designed with a feature where you could add wood chips during smoking without opening the door and while most of those components are still present they removed that capability. ... So compared to Masterbuilt MB21071218 it has thinner gauge steel, has a controller that is more time consuming to program, less insulation overall, no door insulation, harder to open, and you can't add wood ships without opening the door. ... "
" ... First one I received had a dent on the door and didn’t work had to return ... "
" ... was damaged before packaging, they box was not damaged at all but there was a huge dent in the door so it would not latch properly ... "
" ... Every time you'd open the door, the smoke would roll out . ... "
" ... Also, didn’t like that you have to add wood chips by opening main door, which could impact time to cook. ... "
" ... it is not worth the cost for a metal box with a glass door that does not work in less than 1 year with light use. ... "
" ... There's very little smoke leakage from the door (some smoke in the corner, versus my Masterbuilt with required me to get high-temp gasket sealant and put around the entire door). ... "
As Gift
16bought, husband, christmas, got, birthday
+88%
-13%
" ... It was for my son on Christmas and he loved it ... "
" ... Bought it for best friends birthday! ... "
" ... It was a gift for my husband and he loves it! ... "
" ... this was given as a gift and he seems to enjoy it, no issues so far. ... "
" ... Bought as a gift . ... "
" ... It was the perfect gift. ... "
" ... Ordered this as a gift. ... "
" ... Bought as a father's day gift for my husband and it is amazing! ... "
Returns
14replacement, return, would, wait, sending
+29%
-71%
" ... They gave me 2 options, return it to Amazon or wait. ... Rather then have to find a new box to send in back in and wait to possibly get another dud I opted to wait. ... "
" ... I’m returning it. ... "
" ... Hoping to just get our money back now. ... "
" ... I may even send your unit back. ... "
" ... Sending it back, guess I got what I paid for. ... "
" ... I sent the item back ... "
" ... I'm just sending it back and will try something else. ... "
" ... No offer to return the item was offered. ... "
Setup
13easy, assembly, set, use, simple
+92%
-8%
" ... The only good thing to state about this product is that it is easy to assemble. ... "
" ... It was easy to assemble, we had it assembled and preheating within half an hour. ... "
" ... Was relatively easy to assemble, although some instructions were not as clear as we would have liked. ... "
" ... The set up was easy enough. ... "
" ... It worked well, honestly, and was easy to assemble and use. ... "
" ... Was easy to assemble. ... "
" ... The set up was easy enough. ... "
" ... Easy to follow assembly. ... "
Delivery
13came, arrived, smoker, delivered, well
+31%
-69%
" ... We didn’t received a package. ... "
" ... First one arrived dead on arrival. ... "
" ... Hoping that it works, but super disappointed in the shape it arrived in. ... "
" ... Not in “good condition” as labeled. ... "
" ... They have repeatedly not delivered on what they said. ... "
" ... Then about 5 days later, after Christmas, I received a reply from Kelsie. ... "
" ... Ordered this smoker just to have it delivered and not work. ... "
" ... Very cheaply made, was received dented. ... "
Cleaning
13easy, smoker, mess, meat, go
+62%
-38%
" ... Hard to clean but works great ... "
" ... Simple to clean. ... "
" ... The smoker is easy to clean and operate. ... "
" ... I like the glass door, but I see this is going to be some issues keeping it clean. ... "
" ... This smoker is easy to assemble, cleans up well, however it could be a little tighter on the temperature control varies about 16° would prefer to hold that to about 10. ... "
" ... Easy to set up and eliminates all of the messy wood . ... "
" ... Easy to use, easy to clean. ... "
Storage
12smoker, room, racks, wood, ribs
+50%
-50%
" ... No complaints really, except that it has a smaller capacity than my previous smoker. ... "
" ... The water tray is located in a bad place because all the drippings from the meat go directly into it making for a big mess. ... Should have designed the drip tray above the water tray to catch all that instead of putting the drip tray in the very bottom. ... "
" ... The internal tray for the wood chips is not as convenient as the Masterbuilt external system. ... a forth rack would be nice when slow roasting ribs. ... "
" ... I’ve been around smokers for years and have had numerous cabinet smokers. ... "
" ... I suspect it's because there's too much space from the heating element to the tray . ... "
" ... I suspect it's because there's too much space from the heating element to the tray . ... "
Heating
10element, heating, smoke, wood, tray
+40%
-60%
" ... When you "smoke" food, it's best to do it low and slow. ... I've had a pork roast in this "oven" for 5 hours at 225° and the wood chips will not get hot enough to smoke unless you crank the junk up to 275° and babysit it, then hurry and turn the temp back down! ... "
" ... Oh also, the Masterbuilt had a flat top to the smoke box/heat element area, this is where I'd rest a water bath/steam tray when really loading up the smoker (I've smoked 6 pork shoulders at once on several occasions), for this one it is sloped so you have to use the bottom most rack or rely on the tiny drip pan that is provided. ... "
" ... The wood chip tray is too far from the heating element, and does not get hot enough during normal temps to burn the chips. ... "
" ... Stopes heating at 100f. ... "
" ... I've had it 3 weeks and have smoked meat for 3 weekends and the heating element blew ... "
" ... Also, there is no catch pan in bottom of unit to protect heating element. ... "
Display Clarity
10digital, read, control panel, sent, outside
+20%
-80%
" ... Amazon sent me a replacement unit and after only 3 used the control screen went completely blank. ... "
" ... I sent them a screen shot of my amazon purchase. ... "
" ... The display warped in since I bought it. ... "
" ... The Digital Control Panel is impossible to read in daylight. ... "
" ... The Digital Control Panel is impossible to read in daylight. ... "
" ... The control panel/display is VERY cheap and now it won't turn on at all so we are having to return it only four days later. ... "
Marketplace
9replacement, received, item, back, advertised
+44%
-56%
" ... This is being posted 31 DEC 2019. ... Then about 5 days later, after Christmas, I received a reply from Kelsie. ... "
" ... I'd gripe to Amazon but they won't do anything about it. ... "
" ... I have searched online for a replacement and am yet to fined one. ... "
" ... I sent the item back ... "
" ... The Amazon sizing is wrong. ... "
Defective Delivery
8smoker, item, box, received, looked
+13%
-88%
" ... Box was not damaged so this must have been sent this way. ... "
" ... Do not buy this electrical smoker the electronics are defective ... "
" ... It arrived damaged ... "
" ... 6/6/19 just opened the box (which looked new) and to my surprise the smoker looked used and smelled terrible. ... "
" ... Very cheaply made, was received dented. ... "
" ... I sent the item back ... "
" ... Item came extremely used and damaged. ... Not in “good condition” as labeled. ... "
For Kids
6bought, birthday, loves, christmas
+100%
" ... daughter loves it! ... "
" ... It was for my son on Christmas and he loved it ... "
" ... We bought this for our son. ... "
" ... Bought this for my Dad for his birthday. ... "
" ... I purchased this for my husband for his birthday. ... "
" ... 13 year old son bought with his Christmas money. ... "
Comfort
6without, shoulder, smoked, shoulders
+67%
-33%
" ... Does a great job with ribs, pork shoulders or butts, or brisket. ... "
" ... Pulled my pork shoulder early, without a choice. ... "
" ... I do most of my work at 225, trying to get my beautiful pork shoulders to 203f. ... "
" ... We are smoking a pork shoulder as I write. ... "
Overall performance
5done, slow, smoke, months
+80%
-20%
" ... I've got to say, I've been pleasantly surprised with its performance. ... "
" ... It still performs flawlessly. ... "
" ... It shows itself a shadow of what it could be, but works well and gets the job done. ... But I can't complain, it get's the job done. ... "
" ... I have used it a lot in just a months time and it has done an awesome job. ... "
Baking
5+100%
" ... My wife loves it because I am handling the cooking. ... "
" ... It still did an excellent job of cooking. ... "
" ... Cooking at 235*, food is tender and juicy. ... "
Ease of Cleaning
5easy, smoker, operate, easy to use
+100%
" ... Hard to clean but works great ... "
" ... Simple to clean. ... "
" ... The smoker is easy to clean and operate. ... "
" ... Easy to use, easy to clean. ... "
Call quality
5answer, phone, minutes, would, support
-100%
" ... Could not get Smoke Hollow to answer phone. ... "
" ... Then I thot I would give’em a call . ... "
" ... It takes them st least 10 minutes to answer a call. ... on hold before anyone answers my "important call." ... "
" ... After executing the troubleshooting in the manual, I called the manufacturer and after 45 minutes waiting for someone to answer the phone, she stated that something is certainly wrong with the electronics and we'll start by exchanging the main computer board, but if that doesn't work then call back and they'll send the next component. ... "
" ... going to call manufacturer to get new controller.lets see how that goes. ... "
Capacity
4room, good, back
+75%
-25%
" ... My boyfriend is really good at using it and the entire back yard smells good all day! ... "
" ... Perfect for our Family! ... "
" ... Bought this on a recommendation from a family member. ... "
Fit
4smoker, smoke, put, hours, holder
+25%
-75%
" ... I put a thermometer inside the box only to find that it was only 100 degrees and falling. ... "
" ... Unfortunately after one use, paint in the inside began to peel and bubble. ... "
" ... So, in summary, this is a smoker that will not produce smoke without modifications, will not hold in smoke without something to lean against the door, and will break after a few hours of use once you do finally get it working. ... "
Software Platform
3used, time, message, code, meat
-100%
" ... When my husband looks up the error code online it says it’s too cold but it’s in the 50s. ... "
" ... Left multiple message. ... "
" ... I used it 3 times and got an error first time and had to have the control box replaced. ... Meat was very good, but used it the third time tonight and received an error message again and meat wasn’t done. ... "
Cables
3wire, element, 2
+33%
-67%
" ... Measured with the same iGrill mentioned above as well as two other stick probes (and 2 other probe cables using a standard 2.5mm jack) just to confirm. ... "
" ... I quickly pulled the wire housing off on the bottom of the unit to find one of the element wires had fried and became disconnected from the fitting on the end of the element. ... "
Programs
3working, quit, cooking
+33%
-67%
" ... and the oven Quit working. ... "
" ... Had to finish it in the oven just like the first time. ... "
Size
3easy to use
+100%
" ... This is a good smoker, and good sized. ... "
" ... Small but big enough ... "
" ... Compact, efficient and easy to use. ... "
Design
3thought, smoker, paint, bad
+33%
-67%
" ... I purchased this smoker and there is paint inside the smoker that burns off and coats the entire smoker with a black paint. ... "
" ... It's a design flaw. ... "
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Specifications
Body
Size: 33.5 meters