Last Updated: September 1, 2019 (Refresh Now)
MOTOROLA 16x4 Cable Modem Model MB7420 686 Mbps DOCSIS 3 0 Certified by Comcast XFINITY Charter Spectrum Time Warner Cable Cox BrightHouse and More
Last Updated: September 1, 2019 (Refresh Now)
8.1
SCORE
/10
Total Reviews
1000
Old Reviews
36
Unverified
21
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PASS
HDTV 720p
RESOLUTION
Review Analysis - 943 recent, verified reviews
Detailed Mode
ISP
329comcast, xfinity, motorola, router, cox
+78%
-22%
" ... Works great with my Comcast service. ... "
" ... Works fine, but you cannot configure anything on this modem. ... "
" ... I use Comcast and have their lowest plan and this works great. ... "
" ... For the price you could be hard pressed to find a better modem. ... "
" ... Works perfectly to replace metrocast modem, no more rental fees! ... "
" ... Would recommend this to anyone looking for a new modem. ... "
" ... This is a replacement for my old modem that failed. ... "
" ... Way cheaper than renting equipment from Comcast. ... "
Setup
192modem, easy to install, setup, comcast, set
+95%
-5%
" ... Easy to install just make sure to call your cable provider to have the Motorola cable modem activated from their side once you install it. ... "
" ... Easy to install on my Infinity network. ... "
" ... Comcast will have to do some setup at their end or the rent will continued to be charged to your account. ... "
" ... Wow, this set up was so easy, plugged it in, the xifinity screen came up immediately, very strong signal, I hooked up the wireless router, had to reboot once when I connected the router (not motorola), now they both work better than the one we rented! ... "
" ... Simple set up and works great with my router, extender and Roku sticks ... "
" ... Easy to install, though you do have to call your cable company so they can set it up on their end. ... "
" ... Very straight forward to install and it works as advertised. ... "
" ... It was so easy to set up and I had it running within 10 minutes. ... "
Product Reliability
143worked, working, month, problems, weeks
+69%
-31%
" ... No more loosing all my settings and preferences every few weeks. ... "
" ... Speeds are good, and I have only had to reboot once in a few months. ... "
" ... This unit has worked well for me so far. ... "
" ... Working flawlessly so far. ... "
" ... Now this has turned into a daily routine somedays a couple of times a day. ... "
" ... This one seems to be working fine. ... "
" ... I just (a few hours ago) plugged it in. ... "
" ... Working flawlessly so far. ... "
Ease of Use
119easy to install, set, easy to set, simple, setup
+100%
" ... Initial set up was easy on Xfinity. ... "
" ... Super easy to install and no issues getting internet through my provider. ... "
" ... Super easy to set up and has worked flawlessly. ... "
" ... Very simple install, and it works very well. ... "
" ... easy to set up and cheap! ... "
" ... Easy to install even though I had to call comcast to activate. ... "
" ... easy to set up. ... "
" ... Easy to install and meets expectations. ... "
Network
80modem, signal, wifi, internet, mbps
+68%
-33%
" ... When I look at the connection information in the console I see it's producing a very good result from a terribly bad signal with my service. ... "
" ... It provides great internet for our 3 story town home. ... "
" ... I am totally satisfied with my internet reception throughout my home since I have made this purchase and paired it with a router. ... "
" ... Awesome router that lives up to the expectations! ... "
" ... Got this so i could stop renting it from the internet provider, better signal and DL speeds then the rented one also. ... "
" ... This is a great, powerful modem that is so small it is bound to fit in any place. ... "
" ... It connected pretty well to my router as well. ... "
" ... I used it with the Google wireless router system. ... "
Overall performance
60speed, fast, reliable, performance, consistent
+92%
-8%
" ... Speeds are good, and I have only had to reboot once in a few months. ... "
" ... using now good job. ... "
" ... I instantly saw an increased speed as soon as hooked it up. ... "
" ... Very pleased with it's performance. ... "
" ... doubled the speed of our service. ... "
" ... No changes except faster speed. ... "
" ... This modem is basic but it gets the job done. ... "
" ... I'm not so sure how long this has been going on, as I use a Mac, and it was not having speed issues, only the Windows PC's were having that issue. ... "
Ports
59cable company, ethernet, cable, motorola, mb7420
+66%
-34%
" ... Comcast cable works well and I can connect to my home network but no internet access! ... "
" ... I bought this to replace my cable company rental, and I didn't need wifi. ... "
" ... this MB7420 cable modem has worked flawlessly. ... "
" ... Connect your cable, connect your router, turn it on. ... "
" ... I was informed I could not find a Brand Name Modem to purchase that would work with my cable company. ... "
" ... Bought this along with Netgear router NETGEAR R6700 Nighthawk AC1750 Dual Band Smart WiFi Router, Gigabit Ethernet (R6700) and together I have the best wifi connection ... "
" ... this avoids the need for a computer with ethernet connection . ... "
" ... Our cable internet was "down" though the company said there were no problem at their end and our television worked so it must by our modem. ... "
Wifi
56router, modem, wi fi, wifi signal, mesh
+64%
-36%
" ... Use a Nighthawk 1900 router and the system is flawless! ... "
" ... You can add a wifi router and be able to connect other devices for a complete in home network. ... "
" ... It faster than any Wi-Fi or other modems I've used! ... "
" ... Bought the net gear router with this and no complaints. ... "
" ... Either way, I would've purchased one with router and modem all in one if I was more informed. ... "
" ... Speedtest on WiFi through my separate AC1900 router shows me between 266 and 314 mbps on the same 250 mbps plan. ... Same laptop, same WiFi Router, so it's got to be the modem. ... "
" ... I like the WiFi feature where you can keep one private and the other for visitors. ... "
" ... purchased a separate router with this for a little bit more security and control. ... "
Device Compatibility
48devices, connected, modem, motorola, mac number
+58%
-42%
" ... When your smartphone, tablet, or computer prompts you, put in the service info. ... "
" ... Maintains good internet speed on 5 devices. ... "
" ... Took less than 5 minutes to initialize and sync. ... "
" ... Once they set the serial number, it started before I hung up the phone. ... "
" ... Hook up, call Wow, my internet provider, to register mac address, and all good first try. ... "
" ... No social media but still keep it busy . ... "
" ... good thing i tried to hook it up online myself. ... "
" ... Easy to do and worked fine on first attempt to go on line and to connect to phone and other devices. ... "
Cables
47cable company, modem, modems, company, rental
+81%
-19%
" ... Easy to install, though you do have to call your cable company so they can set it up on their end. ... "
" ... Recently got rid of cable TV and never had a phone (spectrum). ... "
" ... Finally got away from renting from the cable company. ... "
" ... Called cable company and had it working in 5 minutes. ... "
" ... Two more calls to Wave Cable and finally a service technician came to the house. ... The throughput was clocked at over 100 bms which is very good considering the length of the cable run from the street! ... "
" ... Pretty much plug and play after having cable company swap it out on my account. ... "
" ... I no longer have to rent one from the cable company works well so far. ... "
" ... This has been as solid as cable modems can be. ... "
Price
31money, good, waste, product, well
+77%
-23%
" ... The price is very good compared to other products in the market. ... "
" ... Great modem for the price. ... "
" ... Prob the best you can get for the money. ... "
" ... Good product for the money. ... "
" ... I thought the price seemed fair enough. ... "
" ... Every penny is worth it. ... "
" ... I found it to be plenty fast for my service and a great price. ... "
" ... Stop wasting money on equipment rentals! ... "
Returns
31returned, returning, sent, return window, refund
+13%
-87%
" ... Will return it! ... "
" ... sent it back, not what I needed ... "
" ... now i'm going to lose $10 sending this thing back. ... "
" ... that is why we send back. ... "
" ... So, by the time we figured all this out the return deadline had passed. ... "
" ... Either way, I'm returning the unit for a refund and will certainly think twice before purchasing from this vendor again. ... "
" ... unfortunately, I waited about a week too long to get on here and try to return it, this is not amazon's fault, but simply my fault for dragging my feet. ... "
" ... I would return the item but return window us closed. ... "
Marketplace
29exactly as advertised, amazon, works as advertised, time, seller
+97%
-3%
" ... The bullet reg was spot on. ... "
" ... Thank you for the quick turn around time. ... "
" ... works as advertised. ... "
" ... Works as described. ... "
" ... This worked exactly as advertised. ... "
" ... Very good thanks ... "
" ... Tried 2X for a used one on eBay . ... "
" ... Order came right on time. ... "
Delivery
27arrived on time, time, quickly, package, came
+96%
-4%
" ... this item arrived today. ... "
" ... Arrived on time. ... "
" ... The package came neatly pack and quick. ... "
" ... Works Great, fast delivery Thanks ... "
" ... Order came right on time. ... "
" ... arrived on time ... "
" ... Worked right out of the box. ... "
" ... When it arrived, it was much smaller than I expected, which is a good thing. ... "
Internet
23speed, fast, without, speeds, comcast
+96%
-4%
" ... However once activated, Internet is working without issue. ... "
" ... Just switched over to Cox High Speed Internet. ... "
" ... Preserved internet speed. ... "
" ... woderful, my internet speed increase 3 times. ... "
" ... Maintains good internet speed on 5 devices. ... "
" ... Fast internet now . ... "
" ... Internet provider is Comcast. ... "
" ... I used it for higher internet speed ... "
Software Platform
17google, xfinity, page, browser, redirected
+71%
-29%
" ... I plugged it in and my browser brought up the XFINITY registration page. ... "
" ... Easy to configure with Xfinity as well via their web based interface. ... "
" ... Then I was redirected to the 'install your purchased modem' page in my web browser. ... "
" ... We have combined it with our old Google hub, but they work great together and we have had no issues. ... "
" ... This is a first impression review if it fails / gives me errors I will update! ... "
" ... Our TV, Roku's, Echo, phone, Fire tablets, and Kindles and I don't know what else. ... "
" ... Installs easily by automatically going out to the register site the first time you browse. ... "
" ... I would recommend this to all my friends you might need to order stuff offline. ... "
Product As Described
13exactly as advertised, works as advertised, advertised, pic, described
+100%
" ... Perfectly as advertised. ... "
" ... works as advertised. ... "
" ... Very straight forward to install and it works as advertised. ... "
" ... Perfect, works exactly as advertised. ... "
" ... Works as described. ... "
" ... Did exactly as advertised. ... "
" ... Did exactly as advertised. ... "
" ... Works as advertised. ... "
Capacity
11house, signal, wifi, strong, heat
+91%
-9%
" ... Works great, signal isn’t always the best but that’s only during peak hours. ... "
" ... It provides great internet for our 3 story town home. ... "
" ... It also needs air room so the heat can dissipate ... "
" ... It takes up less room on a crowded desktop. ... "
" ... Works great in the house. ... "
" ... I paired this with the ASUS AC-1900 and everyone's happy at home. ... "
" ... Great for Small Apartment and sturdily built ... "
" ... It does a good job in my 900 square foot apartment. ... "
Call quality
8phone, one, activation, using
+100%
" ... Especially on Blackout Call of Duty. ... "
" ... Was a breeze to set up, with one phone call, ... "
" ... One call and it was activated and ready to use. ... "
" ... Need to call them and have them register it in their system ... "
" ... The call was quick though and I had no issues with activation. ... "
" ... The call was quick though and I had no issues with activation. ... "
" ... No phone call was needed. ... "
" ... No phone call was needed. ... "
Design
8look, well, styling, ordered, modem
+88%
-13%
" ... It looks nice too and not too hot. ... "
" ... Plus it comes in white, which I think makes it look pretty snazzy. ... "
" ... Plus it comes in white, which I think makes it look pretty snazzy. ... "
" ... I like the upright design. ... "
" ... I like the upright design. ... "
" ... EASY TO SET UP AND THE WHITE COLOR BLENDS WELL WITH MY COLOR SCHEME. ... "
Charging
7charge, charging, monthly, month, comcast
+71%
-29%
" ... Connect to Comcast Xfinity, avoid their damn it monthly modem rental charges. ... "
" ... Saves the monthly fee the cable companies charge. ... "
" ... Take charge of your own upgrade and get better, faster service. ... "
" ... Now Comcast/Spectrum furnishes their modem at no charge (I think). ... "
" ... I just (a few hours ago) plugged it in. ... "
Resolution
6channels down 4, channels, streaming, bonded, achieved
+83%
-17%
" ... multiple HD streaming at the same time. ... "
" ... Bingo, all channels operating. ... "
" ... Bingo, all channels operating. ... "
" ... Great product and is necessary for receiving HD from Comcast cable. ... "
" ... Great product and is necessary for receiving HD from Comcast cable. ... "
Lagging
6reboots, reboot, would, boots
+33%
-67%
" ... Nothing will change after several reboots. ... "
" ... Started experiencing lag and service interruptions. ... "
" ... It would get hot and i would then have to shut it down and reboot ... "
Defective Delivery
6returned, ordered, one, model, item
+17%
-83%
" ... This MB7420 model arrived defective. ... "
" ... Product was defect. ... "
" ... The model arrived defective. ... "
" ... The model arrived defective. ... "
Speed
6took about 5, took, 5
+100%
" ... It took less than ten minutes. ... "
" ... Activated in <10 mins. ... "
" ... That really just took a couple of minutes. ... "
" ... Was up and running in under 5 minutes. ... "
" ... The whole thing took about 5 minutes. ... "
" ... The whole thing took about 5 minutes. ... "
Cooling
6cool, warm, ventilation, ventilated, run
+83%
-17%
" ... It’s cool! ... "
" ... It also needs air room so the heat can dissipate ... "
" ... It does get warm, so have some room for ventilation. ... "
" ... It does get warm, so have some room for ventilation. ... "
Size
6smaller, size, compact, works, form factor
+100%
" ... Compact and attractive. ... "
" ... Also, this unit is more compact. ... "
" ... The product is smaller in size so easier to hide away. ... "
" ... Small foot-print. ... "
Controls
5reset, power, much, like, easy
+40%
-60%
" ... It also has an on/off button AND an actual factory reset button! ... "
" ... We have to keep pressing the power button on. ... "
Color
5white, well, lights, front, coding
+100%
" ... EASY TO SET UP AND THE WHITE COLOR BLENDS WELL WITH MY COLOR SCHEME. ... "
" ... EASY TO SET UP AND THE WHITE COLOR BLENDS WELL WITH MY COLOR SCHEME. ... "
" ... The color coding makes it simple to glace at and see if there are any problems with the connections. ... "
" ... The color coding makes it simple to glace at and see if there are any problems with the connections. ... "
Display Clarity
5lights, front panel, bright, front, clear
+100%
" ... Lights and information on front panel very clear and easy to understand. ... "
" ... The lighted icons are easy to read and not too bright or blinking most of the time. ... "
" ... The solution was easy, I placed a strip of colored (not black) electrical tape over the front panel LEDs. ... "
" ... The front panel lights are BLUE and very bright and it lights up the entire room at night. ... The solution was easy, I placed a strip of colored (not black) electrical tape over the front panel LEDs. ... "
Build Quality
5still, broke, back
+40%
-60%
" ... I expected it to smell, all plastic does, but this is nuts. ... "
" ... Broke in 1 day ... "
" ... Broke in 1 day ... "
For Running
4fine, minutes, noise, like
+100%
" ... Running up to 150megs ... "
" ... Purchased last year, still running fine. ... "
" ... It took all of 15 minutes to get up and running with Spectrum. ... "
" ... About 5 minutes and I was up and running. ... "
Features
4features
+50%
-50%
" ... The indicator lights will not suggest anything is wrong. ... "
" ... Started to just power down, no lights blinking . ... "
Zoom
4motorola, made, arris, modem
+100%
" ... I didn't realize that some Motorola modems are made by Arris and some by Zoom. ... This one is a Zoom, the actual Surfboards are Arris and some say they're much better than the Zooms. ... "
" ... This modem while branded Motorola is made by Zoom. ... "
Gaming
3smart, 3
+100%
" ... Been very reliable, hasn't disconnected or cycled on me once, and is really good for wireless gaming. ... "
" ... There are 3 computer users living in the house and we have 3 smart TV's, 2 gaming consoles several tablets smart phones each and laptops most running at the same time. ... "
Power Consumption
3-100%
" ... It no longer has power when plugged in. ... "
" ... It seems to be the power connection. ... "
" ... It worked fine until we had a surge or power drop and it was working still, just not up to full capacity! ... "
Storage
3would, takes, much, one
+67%
-33%
" ... Takes up little space looks and works fine. ... "
" ... Does not take up much space with the surf board design. ... "
Comfort
3+67%
-33%
" ... It does not overheat after long periods of use. ... "
" ... It does not overheat after long periods of use. ... "
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Resolution: HDTV 720p