Last Updated: May 25, 2020 (Refresh Now)

LG LW5016 5 000 BTU Manual Controls Window Air Conditioner White

Last Updated: May 25, 2020 (Refresh Now)
7.3
SCORE
/10
Total Reviews
998
Old Reviews
0
Unverified
64
Spam Test
PASS

Review Analysis - 934 recent, verified reviews

Detailed Mode
Cooling
 252
cooling, cold, bedroom, air conditioner, cooled
+85%
-15%
comment
" ...  This ac works perfect not to loud and keeps my room in a perfect temperature since it has the economic setting turns off when it reaches to the setting you set it for.  ...  "
comment
" ...  Very quiet, and very cold!  ...  "
comment
" ...  The air conditioner keeps the interior at 74 degrees F , and only marginally increases my electric bill.  ...  "
comment
" ...  Has been great, is no noisier than a big fan, and cools a big room quick.  ...  "
comment
" ...  energy saver, cool, fan and timer for when you need to dehumidify. ... It keeps my 250sf bedroom as cool as I like it.  ...  "
comment
" ...  Cooling seems good and we're happy with the unit so far.  ...  "
comment
" ...  i love it keeps my room very cool  ...  "
comment
" ...  It puts out around 80% more cooling capacity, and the airflow is roughly doubled at the highest fan speed setting, all at a wattage use increase of less than 20% as compared to the old unit.  ...  "
Capacity
 171
cools, ac, living room, room, air conditioner
+90%
-10%
comment
" ...  This is the 6th LG air conditioner I have purchased this year to cool my entire home.  ...  "
comment
" ...  quiet and cooled the whole house.  ...  "
comment
" ...  The ac is quite small even smaller than my last one and easy to install as it is a simple window unit.  ...  "
comment
" ...  My son moved into his college apartment in late August in the middle of a heatwave.  ...  "
comment
" ...  Powerful, Quiet AC, never put it above "Low" to cool off my Living and Dining Room. ... On the High Setting, my Apartment becomes a Meat Locker.  ...  "
comment
" ...  I used it for my room ang it was great.  ...  "
comment
" ...  My small living room area is cooled down in a matter of minutes even in 90 degree weather when I have been out and left it off for hours.  ...  "
comment
" ...  I purchased three 8,000 btu for bedrooms, one 10,000 btu for community space, and one 15,000 btu for larger community space, in my rentals.  ...  "
Sound Quality
 121
quiet, noisy, compressor, loud, noise level
+43%
-57%
comment
" ...  No change in motor sound or air flow.  ...  "
comment
" ...  Air conditioner works, but the compressor runs very loud, absurdly loud in fact.  ...  "
comment
" ...  I’m not noise sensitive, but you can even hear this thing from the outside of the building.  ...  "
comment
" ...  This is a very noisy unit.  ...  "
comment
" ...  Just installed a few days ago, it sounds horrible. ... Excessive noise and vibration caused by a very poorly designed circulation fan.  ...  "
comment
" ...  makes buzzing noise.  ...  "
comment
" ...  I had to open it up to fix a rattling noise. ... However the next day after I installed it a loud ratting noise started every time the compressor went on. ... After searching the reviews for the words “rattling” and “loud noise” I discovered this to be a common problem and it stems fro the compressor hitting one of the surrounding pipes.  ...  "
comment
" ...  I thought-- the unit failed to cool and was very noisy.  ...  "
Product Reliability
 99
months, year, weeks, ac, stopped working
+33%
-67%
comment
" ...  Never got cold, had for 4 months .  ...  "
comment
" ...  I had this product for 2 years and it broke down  ...  "
comment
" ...  Broke within 10 months.  ...  "
comment
" ...  It's HUGE, HEAVY, and just cumbersome to get into the window and working.  ...  "
comment
" ...  On top of that, I have to pay $40.00 to dispose of the defective unit they sold me, and they will NOT pay for THAT.  ...  "
comment
" ...  This AC unit never worked right from the start.  ...  "
comment
" ...  Its been 2 months and still not fixed.  ...  "
comment
" ...  Just bought this AC in June of this year, and it has already broken.  ...  "
Setup
 97
easy to install, install, ac, easy, installed
+84%
-16%
comment
" ...  Comes with all accessories for installation and insulation.  ...  "
comment
" ...  Installation was what I expected for this size unit.  ...  "
comment
" ...  Fairly easy to install, but be prepared for changes due to your window frame/location.  ...  "
comment
" ...  Easy to install. ... Installation was easy and the AC was fairly quiet.  ...  "
comment
" ...  We decided to replace this year with 10,000 BTU thinking install would be easier.  ...  "
comment
" ...  Did the job, easy to install.  ...  "
comment
" ...  I had some trouble installing it but after I got it installed it worked great.  ...  "
comment
" ...  It was easy to install, needs 2 people.  ...  "
Speed
 61
room, cools the room, quiet and cools, living room, bedroom
+98%
-2%
comment
" ...  It cools quickly, in a average size room.  ...  "
comment
" ...  Cools a 1000 sq ft room (and beyond) VERY well.  ...  "
comment
" ...  I have this cooling the only room in house I am in for 8 hours, my bedroom.  ...  "
comment
" ...  Cools off the whole house.  ...  "
comment
" ...  It cools the room down nicely though which is what was important to me. ... It cools my room and the adjacent bathroom easily.  ...  "
comment
" ...  It is keeping my small room cool.  ...  "
comment
" ...  It cools efficiently.  ...  "
comment
" ...  Easy to install , cools my apartment.  ...  "
Build Quality
 57
damaged, window, foam, bent, styrofoam
+21%
-79%
comment
" ...  If you get any bit of it stuck on a fingertip, that part will break off from the main strip. ... Make sure that the screws for the side panels are applied so that they're invisible from the inside. ... If you still have tiny open cracks around the foam, a little piece of masking tape will cover any gaps.  ...  "
comment
" ...  We pulled it out of the sleeve and found 3 of the fan blades had snapped off.  ...  "
comment
" ...  I wasn’t happy with the cheap & flimsy lever that controls air direction.  ...  "
comment
" ...  It comes with screws to screw on the face plate, but there are no holes for the screws.  ...  "
comment
" ...  this new one very good looking ,but very loud,the grill is missing on the lower left bottom a notch clamp that is molded into grill,maybe that's the vibe noise don't know had it checked out and had professionals install it .  ...  "
comment
" ...  The only downside is it required some assembly of the top and bottom brackets and accordion sides.  ...  "
comment
" ...  The air conditioner showed up damaged (dents in the back metal frame) and the cord was severed from the front plastic being cracked.  ...  "
comment
" ...  Once delivered, it will be considered "hazardous material" and can't be returned.  ...  "
Remote
 54
control, ac, remote is simple, temperature, cools
+83%
-17%
comment
" ...  The remote does its job.  ...  "
comment
" ...  Remotes nice and self explanatory, not much else to tell, hope this helps.  ...  "
comment
" ...  Nice to use phone as a remote- helps to declutter.  ...  "
comment
" ...  We don't really need the remote control, but it is nice to have.  ...  "
comment
" ...  It’s conveniently operated with a remote should you choose to use it.  ...  "
comment
" ...  Comes with a remote, very happy with this unit overall!  ...  "
comment
" ...  I guess the remote control is fine.  ...  "
comment
" ...  Very good small room air conditioner with remote control.  ...  "
Fit
 51
screws, tape, vents, pieces, foam
+49%
-51%
comment
" ...  It comes with screws to screw on the face plate, but there are no holes for the screws.  ...  "
comment
" ...  The damage didn't affect the performance, and the cracks in the styrofoam didn't go all the way through to the back side.  ...  "
comment
" ...  Upon examination, one of the hold down screws appeared to be missing, and the plastic flange had broken on the other one. ... Unit would not fit correctly in double hung window, so modifications to the window sill had to be made to complete installation (and then it did not even work) . ... The replacement's shipping box was held together only with strapping because the bottom flaps had popped their staples.  ...  "
comment
" ...  One of the screws holding the chassis in the case was wrong type of screw.  ...  "
comment
" ...  Only problem I had was on the plastic cover on the face, the right side clip broke when trying to get the cover off, but I just taped it on that side with clear shipping tape.  ...  "
comment
" ...  I had two plastic pieces drop out of the bottom when I pulled the tray out.  ...  "
comment
" ...  It is a small unit and the outside end does not fit over the edge of the window sill - I'm hoping for the best that it does not leak on the mortar.  ...  "
comment
" ...  Even the flat metal pieces to secure the upper window are cheap, cheap, cheap.  ...  "
Ease of Use
 50
easy, install, unit, window, works great
+92%
-8%
comment
" ...  Easy to install.  ...  "
comment
" ...  Very easy set up.  ...  "
comment
" ...  -"Easy Install" requires at least two people.  ...  "
comment
" ...  Easy install, but really they all are.  ...  "
comment
" ...  I needed to read the instructions to install, but it was easy enough.  ...  "
comment
" ...  Easy to install and quiet so far!  ...  "
comment
" ...  This unit was easy to install, and it's very attractive (or as attractive as a giant machine taking up your window can be).  ...  "
comment
" ...  Product is as stated and was easy to install  ...  "
Volume
 49
small room, fan, bedroom, noise, compressor
+27%
-73%
comment
" ...  It works but it’s SO loud!!  ...  "
comment
" ...  A little loud sometimes, but we found the noise.  ...  "
comment
" ...  Air conditioner works, but the compressor runs very loud, absurdly loud in fact.  ...  "
comment
" ...  But is so loud and rattly it is bound to give you a huge headache! ... Would not recommend unless your deaf and don’t mind the terribly, loud rattle noise!  ...  "
comment
" ...  This AC is extremely loud.  ...  "
comment
" ...  It is not at all annoying or loud.  ...  "
comment
" ...  Way too loud.  ...  "
comment
" ...  A little too loud n not as cool as i thought  ...  "
Price
 47
money, worth, waste of money, waste your money, waste of time
+64%
-36%
comment
" ...  This is a great unit for cost overall.  ...  "
comment
" ...  I t is an excellent product at a great, best price i found.  ...  "
comment
" ...  Great little AC for the fit and the price.  ...  "
comment
" ...  I'm happy witht he purchase for the price, no question.  ...  "
comment
" ...  For the price I would say this is a good buy.  ...  "
comment
" ...  So worth it for the price!  ...  "
comment
" ...  Much needed over summer works excellant great price  ...  "
comment
" ...  Great air conditioner at a great price  ...  "
Features
 39
mode, temperature, energy saving mode, thermostat, energy
+77%
-23%
comment
" ...  The features of the unit seemed fantastic, and the efficiency and humidification performance were much better than the unit it was supposed to be replacing.  ...  "
comment
" ...  I really like the air conditioner and its features, but this will be the last one I buy if it doesn't last more than two or three years this time.  ...  "
comment
" ...  The timer function is definitely a good feature.  ...  "
comment
" ...  has just he right amount of features we use.  ...  "
comment
" ...  I am satisfied with the features and ease of use.  ...  "
comment
" ...  This is a great little air conditioner, and I like that it has 4 distinct modes of operation with a display thermostat rather than just a dial or cool/colder controls. ... This means that on a really hot day, we can use the "energy saver" mode set to slightly above the household temperature so it only kicks in if the central unit is off or the room is heating up in the afternoon faster than the rest of the house.  ...  "
comment
" ...  The energy saver mode turns the unit off including the fan and will kick on when the temp rises above your set level.  ...  "
comment
" ...  Also offers an Energy Saver mode to help dial back the costs during the Summer.  ...  "
Returns
 38
amazon, refund, returning, lg, get a refund
+11%
-89%
comment
" ...  I installed it yesterday, at 30 days (due to coronavirus in NYC had to wait for installer) and asked for replacement/refund today.  ...  "
comment
" ...  Told I would be refunded, but can't see that I was  ...  "
comment
" ...  Amazon doesn't allow return.  ...  "
comment
" ...  How do I return this massive unit?  ...  "
comment
" ...  I’m very dissatisfied with the unit and I want my money back  ...  "
comment
" ...  one month ago amazon said refund but they didn't.  ...  "
comment
" ...  Amazon is not allowing returns.  ...  "
comment
" ...  Won't let me return it because not within 30 day purchase window.  ...  "
Power Consumption
 34
energy efficiency, energy saver mode, energy saver, energy, energy saving mode
+79%
-21%
comment
" ...  Energy bills have been reasonable and seems well-made.  ...  "
comment
" ...  LG energy savers really make a differece.  ...  "
comment
" ...  Fairly quiet and energy efficient.  ...  "
comment
" ...  it is quiet and the energy saver mode is fantastic.  ...  "
comment
" ...  Love the high Energy Star rating .Receiving $25 back from ConEd for each unit I purchased.  ...  "
comment
" ...  Much more energy efficient than our last window unit.  ...  "
comment
" ...  I set it on 77 degrees energy saving mode and left it there.  ...  "
comment
" ...  I LIKE THE LOOKS AND THE ENERGY EFFICIENCY .  ...  "
Marketplace
 31
unit, said, returns, refund, replacement
+52%
-48%
comment
" ...  I contacted Amazon and they were wonderful!  ...  "
comment
" ...  I was just reviewing my amazon history and I bought this in 2017.  ...  "
comment
" ...  We are really happy with it and the shopping was super fas order May 1 and on May 2 I already got 👍👍👍thank you so much  ...  "
comment
" ...  This unit works as described.  ...  "
comment
" ...  The unit is pretty big and requires some assembly, but functions as advertised.  ...  "
comment
" ...  Works as advertised.  ...  "
comment
" ...  Luckily, Amazon dispatched a replacement unit right away.  ...  "
comment
" ...  Item was just as described, thank you!  ...  "
Delivery
 26
arrived, delivered, delivery, unit, damaged
+54%
-46%
comment
" ...  Product recieved within 24 hours.  ...  "
comment
" ...  It was delivered 2 days after we ordered it.  ...  "
comment
" ...  The box arrived from Amazon in perfect condition, and the unit inside was new and free from any visible defects.  ...  "
comment
" ...  The product was fine, new , just had a shipping dent.  ...  "
comment
" ...  Shipping box was great.  ...  "
comment
" ...  It arrived on time and well packaged.  ...  "
comment
" ...  We ordered this and it was shipped quickly.  ...  "
comment
" ...  Came a little banged up.  ...  "
Defective Delivery
 24
unit, box, arrived, item, received
+21%
-79%
comment
" ...  This item arrived and is defective.  ...  "
comment
" ...  I originally wanted a new unit sent by amazon because I knew this one was damaged .  ...  "
comment
" ...  Product was damaged when opened  ...  "
comment
" ...  product came damaged.  ...  "
comment
" ...  It came in damaged :(  ...  "
comment
" ...  Very bad on LG's part for offering such a defective product.  ...  "
comment
" ...  This arrived broken, twice.  ...  "
comment
" ...  Second it arrived damaged (both box and unit).  ...  "
Size
 22
size, heavy, compact, unit, quiet
+77%
-23%
comment
" ...  Great for small spaces  ...  "
comment
" ...  Don't let it's compact size fool you.  ...  "
comment
" ...  I really like the small size.  ...  "
comment
" ...  It took about a month by sea transport.  ...  "
comment
" ...  It’s very, very quite which is a huge plus in a small space.  ...  "
comment
" ...  Nice small unit and is quiet also.  ...  "
comment
" ...  It's small and compact and fits nicely on my windowsill. ... Small and compact is the way to go!  ...  "
comment
" ...  cool, quite, lightweight!  ...  "
Overall performance
 18
job, quiet, performance, fan speeds, units
+83%
-17%
comment
" ...  Performs good though and is fairly quiet.  ...  "
comment
" ...  Given the price was a lot more than other "non quiet" models, I had hopped for a little better performance.  ...  "
comment
" ...  Powerful, high fan works really well.  ...  "
comment
" ...  I tested the various fan speeds (which seem minimally different) and operational modes.  ...  "
comment
" ...  it runs so smooth and quietly.  ...  "
comment
" ...  It uses the latest technology and is quiet enough, with 3 fan speed settings as well.  ...  "
comment
" ...  It’s great, shipping really fast, I got it next day after I ordered, good job  ...  "
comment
" ...  It's not as good as the central air units I have for my house but for my workplace it more then handles the job.  ...  "
Cleaning
 18
filter, cleaned, debris, styrofoam, filter light
+72%
-28%
comment
" ...  Filter light keeps on even after cleaning.  ...  "
comment
" ...  I did buy a gallon of coil cleaner concentrate and a sprayer to clean my coils twice a year on this unit and my central air conditioner.  ...  "
comment
" ...  Now that we have it out we'll see if it can be cleaned.  ...  "
comment
" ...  It's bright white and very clean looking. ... Cleaning the filter is a real upgrade because of how it is done.  ...  "
comment
" ...  Have 5 LGs and very quiet and easy to mount and clean.  ...  "
comment
" ...  The other 5 units (6000btu, 6000btu, 8000btu, 10,000btu, 15,000btu) have worked without any problems other than the clean filter lights go on all the time.  ...  "
comment
" ...  Seems just fine and has nice, clean lines that suit our bedroom and decor well.  ...  "
comment
" ...  Trick to cleaning filter.  ...  "
Network
 18
sq ft, bedroom, works well, sq feet, floor
+78%
-22%
comment
" ...  Works well in my 700 sq ft house.  ...  "
comment
" ...  The air is super cold and the Wifi works perfect.  ...  "
comment
" ...  Our home is about 1200 sq.  ...  "
comment
" ...  My house is 2400 sq ft with 9 ft ceilings.  ...  "
comment
" ...  800sq ft roughly so the living room is maybe 350-400 sq ft.  ...  "
comment
" ...  It has a really nice profile outside - almost flush with the building walls on the outside and inside . ... 280 sq feet.  ...  "
comment
" ...  It is in the master bedroom, so around 250 sq feet.  ...  "
comment
" ...  Works well, including WiFi connectivity.  ...  "
Wifi
 16
unit, app, ac, works well, control
+69%
-31%
comment
" ...  WiFi was easy and seamless to setup, I paid extra for it, it will be nice to get the ac up and running before I leave work in the evening.  ...  "
comment
" ...  Quality seems good, solidly built, and unit connected to wifi/app without issue.  ...  "
comment
" ...  This ac is load but works very well the wifi access it slow but reliable I wish there was a way to voice control the app so when I am driving home I could turn my AC on via Google voice controls maybe it works on apple?  ...  "
comment
" ...  Works well, including WiFi connectivity.  ...  "
comment
" ...  (Will come back to fix review after a month of use and setting up the Wifi Controls.)  ...  "
comment
" ...  And the Wifi feature is very helpful.  ...  "
comment
" ...  Great item and wifi option is handy  ...  "
comment
" ...  The WiFi has been a great investment, even in the few weeks we've had it.  ...  "
Sleep Tracking
 15
noise, trying to sleep, room, loud, sleeping
+33%
-67%
comment
" ...  It is absolutely annoying if you are trying to sleep.  ...  "
comment
" ...  I haven't been able to sleep since we installed it.  ...  "
comment
" ...  (it doesnt rattle 24/7 but enough that it disrupts my sleep most nights) Ive had several units, including an LG brand before and this is the first one that has been like this.  ...  "
comment
" ...  Unfortunately I couldn’t sleep with the noise this thing makes.  ...  "
comment
" ...  There's no way to sleep when these things are on and even my neighbors complained how loud they were.  ...  "
comment
" ...  Very loud noise, not something you can sleep through  ...  "
comment
" ...  This is going straight to the trash, because there's zero chance of getting any sleep with it on.  ...  "
comment
" ...  Do not have this on in the same room as you sleep.  ...  "
Comfort
 15
room, hand, unit, real, pain
+67%
-33%
comment
" ...  Would recommend if the price feels right to you.  ...  "
comment
" ...  Plus, foam seals for the sides.  ...  "
comment
" ...  I installed this unit in our bedroom and it has made our bedroom very comfortable.  ...  "
comment
" ...  So far all guests have reported being very comfortable, and we have had some very hot days.  ...  "
comment
" ...  But my room feels very comfortable.  ...  "
comment
" ...  I’m also fussy about aesthetics, and this thankfully isn’t an eye sore!  ...  "
comment
" ...  I fill the small gaps with the provided foam.  ...  "
comment
" ...  The real reason I got this now is that my 83 year old mother is visiting and I need her to be comfortable sleeping in that room.  ...  "
Storage
 11
space, room, larger, screws, 000 btu
+64%
-36%
comment
" ...  It’s very, very quite which is a huge plus in a small space.  ...  "
comment
" ...  This means that there is insufficient room to install the included L-bracket as an added protection to prevent the window from being opened further from the outside (e.g., by an intruder).  ...  "
comment
" ...  I got a larger model than I needed for my room so I could be sure it'd cool sufficiently, and it turns out that isn't even an option.  ...  "
comment
" ...  What a find, it works great in that small space.  ...  "
comment
" ...  Fairly large capacity (8,000 btu) in an average size unit. ... Would buy a larger unit for our larger living space in the future.  ...  "
comment
" ...  Our space is about 500 sq.  ...  "
comment
" ...  I purchased three 8,000 btu for bedrooms, one 10,000 btu for community space, and one 15,000 btu for larger community space, in my rentals.  ...  "
Controls
 9
press, control, work, seem, panel
+67%
-33%
comment
" ...  But how do I give 5 stars to something with 6 button.  ...  "
comment
" ...  I absolutely love that I can reach over while I'm half asleep, and know exactly which button to press without having to look at it. ... Can feel the buttons, and they press so easily.  ...  "
comment
" ...  The front panel buttons seem professional and work as expected.  ...  "
comment
" ...  I love it has real buttons, and not the buttons made into the appliance.  ...  "
comment
" ...  I'm pretty sure they have zero quality control on these.  ...  "
comment
" ...  If I was just using it for home use the controls seem adequate.  ...  "
Device Compatibility
 9
control, wifi, smart home, able, c
+78%
-22%
comment
" ...  For another $10 you can't beat the convenience of being able to control it anywhere using a smart phone.  ...  "
comment
" ...  Summation great product but always allow time to be patient when setting up smart-home devices.  ...  "
comment
" ...  The guy on the phone this morning LAUGHED.  ...  "
comment
" ...  I love that this a/c connects to WiFi so I can control it from the LG app.  ...  "
comment
" ...  its wireless control needs work it get easier just to get up and set it then use Alexia  ...  "
comment
" ...  Being able to integrate this AC unit into the "Smart Home system" was a plus also.  ...  "
Call quality
 9
hear, lg, waiting, supervisor, representative
+22%
-78%
comment
" ...  Numerous phone calls, hours spent on hold with LG with only an offer to have the unit repaired.  ...  "
comment
" ...  I had to call them back myself, not 2 not 3 not 4 but 5 times.  ...  "
comment
" ...  The LG representative said they would send out a repair technician as they could hear the knocking over the telephone while we were talking. ... no call,,,,no anything. ... After a week of waiting I called again and once again worked my way through the same multiple steps including several lost calls requiring me to start over again and again, I reached the same department who reiterated the same options and once again I requested a supervisor to return my call. ... I have lost any hope LG will ever call .  ...  "
comment
" ...  I called Amazon supervisor didn't help me even though I made her hear the horrible noise that was coming out of it  ...  "
comment
" ...  I’m not noise sensitive, but you can even hear this thing from the outside of the building.  ...  "
comment
" ...  I call them, the case number they gave me didn't work.  ...  "
comment
" ...  No one I can call to figure out what is wrong.  ...  "
Noise Cancellation
 8
one, noise level, year, stopped, rattling
+38%
-63%
comment
" ...  makes buzzing noise.  ...  "
comment
" ...  One was defective in that there was a rattling noise.  ...  "
comment
" ...  Dislike: noise level is unbearable!  ...  "
comment
" ...  I’m not noise sensitive, but you can even hear this thing from the outside of the building.  ...  "
comment
" ...  Squeaking noise first year.  ...  "
Design
 8
nice, looks, much, look, like
+88%
-13%
comment
" ...  I liked the design.  ...  "
comment
" ...  Looks more attractive in the window and the air is super cold!!  ...  "
comment
" ...  Very nice looking.  ...  "
comment
" ...  Overall, I would recommend this AC despite its few design flaws.  ...  "
comment
" ...  Well made, nice design, beats all other brands that I have had over the years.  ...  "
comment
" ...  But love the design.  ...  "
For Running
 7
run, hear, quiet, pulling, earth
+86%
-14%
comment
" ...  I run my unit on low & cool, and so far it's doing all I expected, and so quietly!  ...  "
comment
" ...  This little gem is so quiet I have to be within 5 feet of it to hear it run.  ...  "
comment
" ...  Can I hear it running?  ...  "
comment
" ...  seems to be quiet running  ...  "
comment
" ...  Seemed to run great.  ...  "
Software Platform
 7
windows, lg, wifi, control, smart
+43%
-57%
comment
" ...  Not really satisfied, as i was expected WiFi Smart Home Windows A/C.  ...  "
comment
" ...  --App is polished, but slow to connect to the appliance, scheduling is limited to turning the appliance on and off (cannot switch between modes, change set temperature on a schedule) ... --Can add to Google Home app, but can only control it through LG's app ... --Could only register product through iOS app ... --No IFTTT integration  ...  "
comment
" ...  The flaw comes down to a bad design in the LG smart application.  ...  "
Device Stand
 6
window, unit, mount, fill, screws
+33%
-67%
comment
" ...  I HAD A HOLE IN THE WALL TO FILL.  ...  "
comment
" ...  Unfortunately split systems that require drilling holes through the wall are not allowed in residential buildings where you rent, so we have to keep using this eye sore.  ...  "
comment
" ...  There was a lot to do to mount the unit  ...  "
comment
" ...  It was also missing some screws to mount it to the window.  ...  "
Cables
 6
power, front, damaged
+17%
-83%
comment
" ...  I payed for a certified electrician to come and troubleshoot the plug, wiring and breaker, of which all passed.  ...  "
comment
" ...  Internal power cord routing is interference fit making attachment of front cover problematic.  ...  "
comment
" ...  The air conditioner showed up damaged (dents in the back metal frame) and the cord was severed from the front plastic being cracked.  ...  "
comment
" ...  Got it installed and it will not turn on even though it was receiving power because the green light was on power cord.  ...  "
Product As Described
 6
unit, advertised, pictures, picture, model
+67%
-33%
comment
" ...  Works as advertised.  ...  "
comment
" ...  This unit works as described.  ...  "
comment
" ...  The unit is pretty big and requires some assembly, but functions as advertised.  ...  "
comment
" ...  Works as advertised.  ...  "
Drying
 6
humid, cold, air conditioner, air
+67%
-33%
comment
" ...  Dry good ac.  ...  "
comment
" ...  Stored in cool dry place in original packing.  ...  "
comment
" ...  This is a great air conditioner that does a great job of circulating cold, dry air.  ...  "
For Kids
 5
bought, something
+60%
-40%
comment
" ...  Son loves how it's not nosy in his room anymore!  ...  "
comment
" ...  Gift to our son for his BD.  ...  "
comment
" ...  My son was able to attach with no problem.  ...  "
Apps
 5
lg, control, wifi, smart, application
+60%
-40%
comment
" ...  Purchased primarily for the ability to use the app before arriving home.  ...  "
comment
" ...  LG app is improved a lot over time so it's easy to remote control if you're not home.  ...  "
comment
" ...  I love that this a/c connects to WiFi so I can control it from the LG app.  ...  "
User Manual
 4
work, installation, controls
+75%
-25%
comment
" ...  It was a quick installation, we found the directions inside the manual.  ...  "
comment
" ...  They do give you a pdf manual to download and a contact number.  ...  "
comment
" ...  The manual requires a 27"-36" window for the parts included.  ...  "
For Travel
 4
like, time, summer, sounded, cool
+75%
-25%
comment
" ...  The noise level is almost equivalent to the plane engine noise (imagine sitting in an airplane nonstop for weeks in the peak of the summer heatwave) Because I am not able to afford another AC, I am surviving this summer by wearing ear plugs whenever I keep the AC on for a long time.  ...  "
comment
" ...  This air conditioner is about the only one that will fit in my vintage Road Trek RV.  ...  "
comment
" ...  I left it on for a week when I went on vacation (for the pets) and it stayed cool the whole time.  ...  "
Pedometer
 4
steps, waiting, supervisor, lost, calls
-100%
comment
" ...  Followed all troubleshooting steps.  ...  "
comment
" ...  After a week of waiting I called again and once again worked my way through the same multiple steps including several lost calls requiring me to start over again and again, I reached the same department who reiterated the same options and once again I requested a supervisor to return my call.  ...  "
comment
" ...  Ran all the troubleshooting steps.  ...  "
comment
" ...  I tried all the troubleshooting steps twice with no success.  ...  "
Washer Dryer
 4
humid
+75%
-25%
comment
" ...  Dry good ac.  ...  "
comment
" ...  Makes the meter spin  ...  "
Display Clarity
 4
see, screen, room, mode, led
+50%
-50%
comment
" ...  Does not cool AT ALL, display goes down to 60, room wouldn’t go below 65.  ...  "
comment
" ...  I just took it out of the box and the window panel inserts are cracked on both sides.  ...  "
Battery Life
 4
repair
+50%
-50%
comment
" ...  Then I thought, wait a minute, the A/C has been on full blast for 2 hours  ...  "
comment
" ...  Figuring all I had to do was have it charged and leak tested, I spent the entire day trying to find a repair shop to no avail- even one listed by LG as an authorized repair shop.  ...  "
Wash Programs
 3
+33%
-67%
comment
" ...  The only complaint is the economy mode is annoying.  ...  "
comment
" ...  The 24 hour timer leaves a lot to be desired.  ...  "
Inlet Outlet Pipe
 3
fan, bit, bent, another
-100%
comment
" ...  I suspect some these pipes get shifted in transit. ... Once open, I located the pipe causing the noise and I pulled it outward a bit until it no longer hit the compressor.  ...  "
comment
" ...  We tried to add a drainage hose but could not find where to attach it.  ...  "
Door
 3
open, cooling, 12
+33%
-67%
comment
" ...  very loud and not cooling a room 12 by 12 with closed door.  ...  "
comment
" ...  No door to open. ... No fusing to get the filter in just right before shutting the door.  ...  "
Ports
 3
plug, worked, one, like
+67%
-33%
comment
" ...  Looks like someone along the line had worked on the unit and left the connection between the control panel and the main unit unplugged. ... After I connected the plug the unit worked great  ...  "
comment
" ...  Checked the components before plugging everything in.  ...  "

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PASS
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Unverified Review Streak
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High Velocity Reviewers
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Inactive Reviewers
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Reviewer History Overlap

Specifications

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