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Last Updated: February 20, 2022 (Refresh Now)
HP OfficeJet Pro 6978 All in One Wireless Printer HP Instant Ink Works with Alexa T0F29A
Last Updated: February 20, 2022 (Refresh Now)
7.4
SCORE
/10
Total Reviews
793
Old Reviews
0
Unverified
99
Spam Test
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Review Analysis - 694 recent, verified reviews
Detailed Mode
Design
410print, hp, ink, printing, printers
+68%
-32%
" ... Like everything about the printer ... "
" ... Printer is good for our needs. ... It prints fast and efficiently ... "
" ... I love this printer it is so easy to use and prints beautifully ... "
" ... I like this printer. ... "
" ... The copies eject super fast and the quality is great. ... "
" ... I just love this printer. ... I love the instant ink option and just installed my first black ink cartridge. ... The black ink that came with the printer lasted 3 months with printing moderately, not excessively. ... "
" ... Upgrade from my printer just like this one ... Uses same ink ... "
" ... Easy to hookup and the company sends you ink when it’s running low if you subscribe. ... Other than that it prints fine. ... "
Print
409print, hp, ink, printing, printers
+68%
-32%
" ... I had a more expensive printer, copier, fax . ... I bought a new HP OfficeJet Pro 6978 All-in-1 Wireless Printer, HP Instant Ink. ... I called micorsoft and also HP. ... "
" ... Print with vivid quality color. ... "
" ... Use for minimal printing. ... "
" ... This printer replaces a Canon that we had. ... The print quality is excellent and it's very very fast! ... "
" ... It prints fine. ... Convenient printing from our phones really makes you feel like you actually accomplish something while being lazy. ... "
" ... A+ It was the easiest printer that I have ever set up in my 30 years of computer work. ... "
" ... Easy set-up, good print quality, and multi-function including fax, scan and copy, all for a very competitive price! ... "
" ... Really well made printer with great features for a low price. ... "
Usage
122set, easy, setup, use, easy to use
+85%
-15%
" ... I love it it’s great for school or everyday things ... "
" ... Easy to set up and use. ... "
" ... Easy to set up. ... "
" ... Perfect for my home office. ... "
" ... Easy to use. ... Easy to set up. ... "
" ... I would recommend it for home and office use. ... "
" ... Easy to set up. ... "
" ... Easy to install & use ... "
Reliability
100hp, years, error, message, error message
+34%
-66%
" ... Had an error when trying to install saying there was a paper jam and no paper could be found in the printer. ... "
" ... Completely useless waste of time to contact them. ... "
" ... just found out via a popup notification that it was discontinued 2 months before I bought it! ... "
" ... After first 2 weeks it suddenly started jamming when we tried printing on both sides. ... Sent in message to HP about possible fixes and still have not heard anything back. ... "
" ... 'Printer Offline" is the error . ... I have only been able to print one or 2 documents in over a MONTH!!!! ... "
" ... It stopped working after 6 weeks of purchase. ... Amazon has a 90 day return policy and I purchased the 4 year asurion so it's just the hassle of not having a printer. ... I guess the moral is have a backup, printers are cheap enough. ... "
" ... -One error message after the next. ... "
" ... No such luck, none apparently work for HP, it's all bots over there. ... "
Connectivity
67connect, computer, printer, connected, usb
+64%
-36%
" ... Took a while to set up. ... "
" ... It is all about messaging and “chatting “. ... "
" ... Easy set up, print from phone, computer, connect to Alexa, Bluetooth from all over my house good connection with WIFI. ... "
" ... I needed a printer that everyone I the house can use without disconnecting wires to go from desk to laptop or phone, wireless is the way to go ... "
" ... It's easy to set up the wireless connection and seems to stay connected to my wireless connection (home). ... "
" ... Setting up was not easy, but once it was connected, everything downloaded, it is worth it! ... "
" ... Easy to set up and connect. ... "
" ... Works smoothly with my computer. ... "
Scan
64scanning, scanner, printing, print, fax
+73%
-27%
" ... scanning to PDF, double sided copying, etc. ... "
" ... I haven't used the feeder or scanner yet so I can't speak in those but overall I'm truly satisfied with this purchase. ... "
" ... Not very intuitive to set up and connect to network and scanning connectivity to computer is still a bit wonky but a decent basic printer. ... "
" ... Price was right and needed a printer ASAP for basic printing/scanning/copies ... "
" ... I now have 2, one for printing/scanning, and the other for faxing. ... "
" ... I needed to use the printer as soon as it arrived so I didn't exchange it, but I am able to print/scan/etc. ... The printing quality is good, the scanning output is ok ... "
" ... Easy to install and use for printing, scanning or copying! ... "
" ... Rarely care about color nor will I ever use the FAX function but I needed a machine that will reliably scan/copy. ... "
Software
53software, hp, drivers, app, error
+23%
-77%
" ... Immediate "there is a problem with the printhead" message. ... On the app it's telling there's an error with the printhead "Printhead is missing, failed or incompatible." ... Message still persists. ... Go to factory reset as it's already connected to my network and would like to erase all that Info and what not. ... Can't do it via the printer touch screen because it's blocked by an error message. ... Can't do it through the app because the printer is "busy". ... "
" ... Even though HP decided to screw over their customers and not provide Win 10 drivers for it. ... Another company in bed with Microsoft forcing customers to upgrade hardware instead of providing new drivers. ... And where's the software? ... No useable editing software from HP. ... And what little they provide can't be downloaded with Chrome, gotta use Edge or Explorer . ... "
" ... But the software really REALLY sucks. ... "
" ... I should not be required to have an app on my phone to tell my printer to scan/print. ... "
" ... -One error message after the next. ... "
" ... I went through steps on the HP website and got a message "Error Indicates Faulty Printhead". ... "
" ... 'Printer Offline" is the error . ... "
" ... Then says error. ... "
Marketplace
49amazon, returned, sent, back, replace
+39%
-61%
" ... its damaged and I need a replacement please! ... "
" ... Stated couldn't replace it unless I took a refurbished one. ... "
" ... I just checked the time to return and it was over by May 7th. ... "
" ... I immediately returned this item. ... "
" ... Will be returning!!! ... "
" ... Sent it back immediately. ... "
" ... One is obviously damaged from the factory. ... "
" ... Amazon was great, but the product was defective. ... "
Size
36printer, paper jam, jams, jammed, tray
+50%
-50%
" ... Then it wouldn't take the paper. ... "
" ... Paper tray drawer a little difficult to extend. ... "
" ... The fix was to install the firm ware that causes the problem in the first place. ... "
" ... Today it decided to insist there was a paper jam when there was not. ... "
" ... Product jams feeder paper continously and will not prin t alignment page. ... Goes into self check and then jams paper feeder again. ... Other five minutes spent clearing paper jam. ... "
" ... Constantly goes off line won't stay on line, turns out I bought ink on Amazon for $20 instead of from HP where would have cost almost $60. ... "
" ... The printer jammed and when I removed the paper jam, I noticed that the printer feed roller had one of the pieces broken. ... "
" ... Held 30 minutes for tech only to find I was sent to sales. ... "
Price
35price, worth, waste, deal, waste your money
+77%
-23%
" ... Great for the price!’n ... "
" ... Next thing I knew was they weren't going to ship it and refunded my money. ... "
" ... That’s good value of money ... "
" ... The price was right (a little over half of what my nightmare had cost). ... "
" ... Price is OK ... "
" ... Great machine and great price. ... "
" ... It feels like a steal at that price. ... I recommend this product and I can guarantee a 100% satisfaction or amazon will get you your money back lol. ... "
" ... price it does what I need it to do. ... "
Body
26paper, space, feels, would, went
+58%
-42%
" ... Sized right, looks good. ... "
" ... It feels sturdy. ... "
" ... large paper capacity, ease of use. ... "
" ... The size is great also. ... "
" ... Product size is good for a desk ... "
" ... I like the size and style of the HP OJ Pro 6978 ... "
" ... Paper drawer holds about 125 pages which is fine. ... "
" ... It does take up quite a bit of space on the desktop but it's worth it. ... "
Marketplace / Returns
23returned, sent, replace, refund, one
+17%
-83%
" ... Sent it back for a refund. ... "
" ... Therefore I was out of luck and could not return and just burned $120. ... "
" ... Cannot return for replacement or refund, total junk. ... "
" ... I just looked up how to return it to Amazon, and found I missed the return window by exactly a week. ... "
" ... Sent it back immediately. ... "
" ... Will be returning!!! ... "
" ... Sent it back . ... "
" ... Give up and decide to just start the return process as it seems we got a faulty product. ... "
Marketplace / Marketplace
19seller, product, back, thanks, one
+58%
-42%
" ... The replacement process on Amazon was easy! ... "
" ... "Thanks for your patience." ... "
" ... I waited and waited for it to arrive, 3. ... "
" ... Liked this model which was same as my previous model and could not find anywhere but Amazon. ... "
" ... It’s just as good as advertised ... "
" ... I recommend this product and I can guarantee a 100% satisfaction or amazon will get you your money back lol. ... "
" ... The Amazon price was considerably lower than what I found at Staples, too. ... "
" ... works as described ... "
Touch
18screen, work, touchscreen, small, slow
+67%
-33%
" ... Like the touch screen. ... "
" ... The touch screen is helpful. ... "
" ... The touch screen is easy to read and simple to find instructions or help. ... "
" ... I wish the touch screen on the 6978 was the same size as the higher end (and much faster) printer, but it's good enough for the price. ... "
" ... Works great, but could use bigger touch screen ... "
" ... Touch screen could be larger to make it easier to read. ... "
" ... Easy to use touch screen. ... "
" ... I like the touch screen and how easy it was to hook to our WiFi. ... "
Performance
14works, well, slow, like, good
+57%
-43%
" ... Received on time in new condition and am pleased with the performance. ... "
" ... Does the job. ... "
" ... Works smoothly with my computer. ... "
" ... I really like it and the job is it doing for me. ... "
" ... Works like a charm and fast as well. ... "
Features
10functions, yet, worth, well, one
+100%
" ... Product functions properly. ... "
" ... Has all the needed features. ... "
" ... Has lots of features. ... "
" ... It has so many functions and it also auto corrects itself. ... "
" ... It is much smaller than the one that it replaced, yet has the exact same features. ... "
" ... Like all the functions. ... "
Display
8touch, would, works, printer, hp
+25%
-75%
" ... I mean the screen blipped blue for literally a split second and then went black. ... "
" ... You can tell its a mechanical issue as it will occasionally work if you put pressure on the corner of the touch screen plate. ... "
" ... Increasingly, the on off button would only boot to a 'start' screen and then stay there. ... "
" ... No matter what buttons I hit or what I pressed on the screen, it did nothing except display this HP sign. ... "
" ... And now the touch screen is permanently frozen on HP symbol. ... "
Marketplace / Delivery
7arrived, time, product, one, damaged
+71%
-29%
" ... The 3rd never arrived. ... "
" ... It arrived on time and all in one piece. ... "
" ... Arrived several days early! ... "
" ... when this product arrived I was very satisfied with the results ... "
Marketplace / Defective Delivery
7one, defective, broken, box, time
+14%
-86%
" ... Packaging will be damaged." ... "
" ... One is obviously damaged from the factory. ... "
" ... its damaged and I need a replacement please! ... "
" ... Box damaged on arrival ... "
" ... Amazon was great, but the product was defective. ... "
Color
7love, white, quality, print, ink
+100%
" ... Color is perfect and HP is very reliable. ... "
" ... The ink quality on documents and worksheets that contain photos or clipart is rich, and outshines some color lasers I have used. ... "
" ... Easy to use and great color. ... "
" ... I love the color! ... "
" ... Then it changes colors. ... "
Network
6router, house, even, print, password
+33%
-67%
" ... Kept dropping off wifi. ... "
" ... but kep disconnecting from WIFI ... "
" ... The WIFI - I have entered the password 100 times - it has been a frustrating experience. ... "
" ... No one could figure out why it could not find the router. ... "
Camera
6works, trouble, pictures, choice
+67%
-33%
" ... This gets used for business as well as craft projects using photos. ... "
" ... mostly used canon so i thought it to be the best choice. ... "
Picture
5quality, color, print, noise, makes
+80%
-20%
" ... I also love the picture quality. ... "
" ... The ink quality on documents and worksheets that contain photos or clipart is rich, and outshines some color lasers I have used. ... "
" ... It handles my wife's pictures she likes to print with great color and clarity. ... "
" ... It was frustrating at first but wow the picture quality is great. ... "
Dry
5printer, print, paper, head, set
+20%
-80%
" ... I have cleaned the print head, ran diagnostics, re-set the printer, put (another) new set if cartridges in, and still, there are several streaks on the printed paper. ... "
" ... Constantly goes off line won't stay on line, turns out I bought ink on Amazon for $20 instead of from HP where would have cost almost $60. ... "
" ... The replacement printer came with the running (felt) strip under the ink cartridge carriage improperly placed, which caused it to become immediately undone on the initial alignment. ... "
Comfort
5set, fix
+20%
-80%
" ... The fix was to install the firm ware that causes the problem in the first place. ... "
" ... What a pain. ... "
" ... Still a pain. ... "
" ... although they were always a pain in the ass ... "
Sound
4noise, makes, quality, printer, picture
-100%
" ... Starts making a really loud noise and then you get the error. ... "
" ... This type of printer is the one I had before, however this one makes a loud noise while discarding the printed page, the one that I had before didn’t make such loud noise. ... "
" ... Do not like picture quality and makes loud noise when working ... "
Cable
4cable, wireless, printer, print, connection
+25%
-75%
" ... We finally have installed using the cable because it keeps losing the wireless connection ... "
" ... The cord had white paint on it so I new that it was used. ... "
" ... Horrible product, where are all tge cords? ... "
Battery
4surge, protector, outlet, hours
+50%
-50%
" ... To the plug out of the surge protector and went directly into the outlet . ... "
" ... $200 down the drain!! ... "
Lagging
3screen, restart
-100%
" ... A window that freezes or won't wake up at all. ... "
" ... It kept freezing and restarting non stop. ... "
Marketplace / Product As Described
3advertised
+100%
" ... It does all advertised ... "
" ... It’s just as good as advertised ... "
" ... works as described ... "
Calling
3person, tech, call, finally, customer service
+33%
-67%
" ... I finally had to call customer service and spend a long time answering stupid questions before they finally sent me a new one. ... "
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