Last Updated: December 15, 2018 (Refresh Now)
Fitbit Surge Fitness Superwatch Black Large US Version
Last Updated: December 15, 2018 (Refresh Now)
4.8
SCORE
/10
Total Reviews
1000
Old Reviews
0
Unverified
414
Spam Test
!
Yes
GPS
340.19 grams
WEIGHT
100 meters
SIZE
Review Analysis - 586 recent, verified reviews
Detailed Mode
Band
154fitbit, apart, bands, surge, wrist
+8%
-92%
" ... I did have to replace the band after about 18 months. ... "
" ... Fitbit custom service is the worst and the band on this is garbage does not last and is almost impossible to change out,replaced with Garmin much better. ... "
" ... I purchased this watch in may and the wristband cracked this week. ... "
" ... The strap has separated from the clock - the last Fitbit had the same issue. ... First the band starts to bubble and then then it comes apart - it looks like it is only glued together. ... "
" ... My first one lasted 11 months when the band broke by the screw holding it to the watch. ... "
" ... Honestly love it but fell apart. ... "
" ... Band is of poor quality Fitbit replaced once they will not replace a second time band is broken again and now it will not hold battery charge i have to charge it often not worth the price ... "
" ... The band has already broken with less than 8 months of use. ... "
Product Reliability
114year, surge, years, lasted, 6 months
+13%
-87%
" ... it never worked after that. ... "
" ... We bought two of these last time did this we just ordered a new wristband and still had same issue not to mention that all of our family members got fit-bits and every single one did same thing even tho were smaller model. ... They never respond after our second complaint. ... "
" ... The Surge had good reviews but mine only lasted about a week before the screen stopped working. ... "
" ... I have had the surge since July 2 2017 and it is already malfunctioning. ... "
" ... I have owned the watch now for a little over two years. ... "
" ... Now, after about a year, I am beginning to experience the problems that other customers complain about. ... "
" ... I will change the stars on this if we make it at least 6 months with out another defect. ... "
" ... The first one started having problems with the strap breaking after 7 months. ... They sent me a replacement and the replacement had the same issue less than a year after I received it as well. ... When I spend $200-$250 on a product I expect it to last for more than a year. ... "
Build Quality
66apart, watch, rubber, fell apart, fall apart
+5%
-95%
" ... I purchased this watch in may and the wristband cracked this week. ... "
" ... It's a shame to have to use a strong rubber band to hold this Surge together. ... "
" ... The first one lasted 6 months and started ripping apart. ... "
" ... The band started cracking, started small and finally broke. ... "
" ... Two years of wearing and it fell apart- that’s not designed to last as they advertise. ... "
" ... but started falling apart after 1.5 years . ... "
" ... Honestly love it but fell apart. ... "
" ... Band falls apart ... "
Comfort
61wrist, wearing, band, bulky, wore
+23%
-77%
" ... Eventually the time would not stay in my time zone so I stopped wearing it . ... "
" ... Wore it maybe 1 month. ... Followed their guidelines and bought large which was WAY too big for my wrist. ... "
" ... I have had the fit bit for 60 days!! ... "
" ... For the price of the product this feels like a rip off. ... "
" ... Now it's pretty much useless because you can't wear. ... "
" ... It last less than a year before the wristband wore out. ... "
" ... what would happen when I actually wear it regularly and while working out! ... "
" ... It is very bulky on small wrists. ... "
Device Compatibility
54surge, fitbit, app, pc, watch
+28%
-72%
" ... It has never consistently synced. ... "
" ... Please contact me by phone or email 865-755-2908 or sclendenen01@gmail.com. ... "
" ... I had a hard time getiing it to stay paired with my phone . ... "
" ... Inconsistent synch, no way to make a wired connection. ... "
" ... Like other recent commenters, our first device would sync but not update, and won’t even allow you to set up until the update takes place . ... "
" ... I will continue using my mapmyrun appt!! ... "
" ... Having trouble getting it to synch with phone. ... "
" ... It doesn't sync well at all. ... Now I have an iPhone, and even though I uninstalled the Fitbit from my phone, the computer and the watch will still not sync together because there is 'another blue tooth' in the area for the Surge to NOT connect with. ... I will say that it is pretty good about sending your messages to your phone so you can see who is calling or texting until you take into account the fact that I've uninstalled the stupid thing from my phone. ... "
Charging
54charging, charged, fitbit, watch, hold a charge
+13%
-87%
" ... and I had to return it due to not keeping a charge. ... "
" ... Band broke twice, and it is now hard to get the charge cable to make a constant connection through the whole charge cycle. ... I'll wake up the next morning and find out that my surge has not fully charged, Frustrating! ... "
" ... Got it and it was broke the home button wouldnt work and it will not shut off after charging . ... "
" ... Immediately out of the box, the watch wouldn’t charge. ... Managed to get the watch to charge, but only if its in just the right position. ... "
" ... Too bad because I love the Charge 2! ... "
" ... After about 6-8 months Fitbit surge stopped taking a charge. ... "
" ... The charger port broke and another piece came off. ... "
" ... I would charge it overnight and had a full battery in the morning, but the battery would only hold the charge for the day, needing a recharge. ... "
Battery Life
53charge, battery life, hours, charged, hold a charge
+19%
-81%
" ... From the beginning, it has not charged correctly. ... "
" ... Battery died within 1 year of purchase. ... "
" ... The one-day battery life is not much, but neither is the iPhone’s. ... "
" ... ), battery suddenly life went from almost a week to about 36 hours. ... "
" ... Battery only last for one day ... "
" ... Poor battery life, poor charging connector, had to replace within the first week. ... "
" ... So I charge it but after half day it has not been charged at all. ... "
" ... After first year battery started draining. ... "
Returns
48replacement, refund, sent, returned, replace
+8%
-92%
" ... Wish I could trade it in or get my money back. ... "
" ... Don’t go through the hassle of attempting to set it up, call VS when it won’t and then return it. ... "
" ... this time I ask for a refund. ... "
" ... Returning it same day getting it. ... "
" ... I need to return it!!. ... "
" ... However, I have been using this for about a year and a half and had to have ONE Amazon return and FOUR warrenty replacements in that time frame! ... "
" ... I need to return it!!. ... "
" ... They gave me a replacement and I couldn't get that to work either. ... "
Apps
37fitbit, watch, surge, sync, strava
+68%
-32%
" ... The app is great in that it tracks almost every activity. ... The app recognizes everything I have logged so far. ... Honestly I think the app is the real winner with this product. ... I have no complaints with this fine fitness tracker and excellent app. ... "
" ... There is a list of supported music players on the Fitbit website. ... "
" ... The app allows me to track everything. ... "
" ... The iPhone app has a useful dashboard for monitoring daily activities and for recapping workouts. ... "
" ... The Fitbit app that comes with this automatically transfers data. ... "
" ... If you like biodata, Fitbit definitely has the best app. ... "
" ... If you like biodata, Fitbit definitely has the best app. ... "
" ... As a runner, I really like the link to Strava which expands the information available to me. ... "
Pedometer
34tracker, fitness, step, count, calories
+62%
-38%
" ... This thing keeps me on track and I love that I can see my steps, HR, floors, etc. ... "
" ... I know when to step it up and when I've met my goals. ... "
" ... It keeps you motivated by reminding you to get your steps in. ... And being able to see how many steps, stairs and calories you’ve burned is motivating in itself! ... "
" ... ⁃ Once you determine your goal of the day (say 10,000 steps a day) when the watch detects your goal achievement, it beeps and displays the achievement on the screen (10,000 steps) ... ⁃ When running, depending on your settings, you can be able to see your average pace per mile every mile you run, your distance and time as cues that you choose. ... You will be able to see who among your Fitbit friends has more or less steps than you on a 7 day aggregate. ... You are just able to see the total number of steps that your competitors are taking and not the actual activity, running, elliptical, weightlifting, spinning, cycling etc etc that they are engaging in. ... You know the general stats (steps) but you have privacy with regard to your own workouts. ... "
" ... I've been enjoying the Fitbit in my quest to make sure I get in enough steps everyday. ... "
" ... Many times I have been standing still and hit my daily goal. ... "
" ... tomtom runner tells me my current run pace and distance, its all I need. ... "
" ... My employer has an aggressive Employee Health plan that requires tracking minutes of exercise, etc. ... "
Heartrate
28heart rate monitor, heart, accurate, rate, surge
+57%
-43%
" ... The hepatic feedback still worked as well as the backlight and also the heart rate monitor which still spoke perfectly with my fitbit app. ... "
" ... Counts steps and heart rate fairly accurately. ... "
" ... Accurate heart rate without the inconvenience of a chest strap. ... "
" ... I bought this product to replace the Garmin 220 as it had steps, heart rate/calories and exercise modes built in. ... "
" ... Measures heart rate fairly accurate. ... "
" ... Heart monitor works great. ... "
" ... This accurately measures heart rate. ... I matched it with my cardiologist's EKG machine during a stress echo test and the heart rate readings were right on. ... "
" ... It tracks all my minutes and heart rate. ... "
Display Clarity
28display, surge, read, easy to read, cracked
+11%
-89%
" ... Had it for a couple weeks ad the display stared showing errant pixels. ... "
" ... My surge worked fine for about 11 months then the screen became unreadable. ... "
" ... The screen is too dark, and not as big as portrayed in the pictures. ... "
" ... The display is glitching, the font is squeezed short, sometimes is shows the time two or three times and overlaps, sometimes the screen is blank. ... "
" ... Display touch becomes non responsive from time to time. ... I have used the product for just 4 hours and have to restart it 2 times as display is non reaponsive. ... "
" ... First off, its bland old school b&w display is so small that I couldn't read it without strong reading glasses. ... "
" ... 10 minutes later, I noticed my screen began to flicker and slowly, the display began to fade until there was nothing left. ... "
" ... Every time I look down the whole screen is blank and sometimes it has only been a day and a half. ... "
Marketplace
27expected, seller, replacement, pictures, keep
+19%
-81%
" ... The screen is too dark, and not as big as portrayed in the pictures. ... "
" ... I don't see the option on the website to do that. ... Please contact me. ... "
" ... When I first got the watch it worked exactly as advertised. ... "
" ... This is a piece of junk. ... "
" ... However, this is a different kind of review. ... "
" ... i keep trying with this company. ... "
" ... Hate 3rd party sellers on Amazon! ... "
" ... I guess Amazon sucks so I just keep using it the way it is. ... "
Fit
27watch, strap, fit, three, apart
+15%
-85%
" ... It literally breaks or detaches (right above the watch) in the same place. ... "
" ... You can't get the watch out of the plastic holder. ... "
" ... I have had the fit bit for 60 days!! ... "
" ... You can't get the watch out of the plastic holder. ... "
" ... I checked the fit bit community and this is an increasing problem. ... Fit bit, did offer me a coupon for thirty days off the purchase of another product. ... This is not an Amazon issue, but rather a Fit bit issue. ... "
" ... It initially started bubbling, then the top separated from the bottom of the bad. ... "
" ... We've owned three fitbits and all three have broken or had parts fall off. ... "
" ... I feel bad because I know he wanted a fit bit for Christmas. ... "
Price
25worth, waste your money, save your money, 200, save
+24%
-76%
" ... Don't waste your money. ... "
" ... Don’t waste your money! ... "
" ... This does not feel like $200+ product, from the company that supposed to be the market leader. ... "
" ... This does not feel like $200+ product, from the company that supposed to be the market leader. ... "
" ... Whether this is just poor quality or intentional obsolescence remains to be seen but either way this product is not worth your hard-earned money. ... "
" ... Not worth the $$s. ... "
" ... It's WAY TOO BIG and offers little to no additional functionality for the rather high price. ... "
" ... Do NOT waste your money on this junk. ... "
Water Resistance
22waterproof, water resistant, water, swimming, sweat
+14%
-86%
" ... If you leave it in the bathroom during a hot shower you will have moisture accumulate under the face and it will initially restrict you from being able to swipe on the screen and eventually it will completely block the view of the screen. ... "
" ... Was never taken in the shower nor swimming, only perspiration from running. ... "
" ... Another thing about the Surge is it totally NON-Waterproof. ... "
" ... Junk - I got rain on it and it fogged up. ... "
" ... It was only exposed to my sweat, no rain, no bath, no shower, no swimming. ... "
" ... I alluded to this observation above when I talked about use of the stationary bike. ... "
" ... I hate that it's not waterproof though ... "
" ... never had it in the shower, but caught in rain and moisture made it to the screen and rendered it useless. ... "
Sleep Tracking
18heart rate, tracking, track my sleep, track, steps
+94%
-6%
" ... That seems to force me to think about my sleep in a positiv manner. ... "
" ... GPS, Sleep tracking, Tracks my heart rate, alarm clock and all. ... "
" ... Love the fact that every week I get an update on how many hours of sleep he gets, along with how much walking, etc. ... "
" ... While the watch functioned it was great, sleep tracking excellent, heart rate, etc. ... "
" ... These little goals make the watch fun and make it a good motivator for fitness. ... "
" ... You can also choose what is to be shown on the display, for example pace, average pace, heart rate, calories burned, steps and clock (actual time) When I do night runs, the clock display in addition to my other stats lets me know that I should turn around and go back home if I want to be back home by a certain time, say 9.30 pm or 10.00 pm while out on the run. ... "
" ... I use it day and night for my work outs and for my sleep tracking wow great to have ... "
" ... I bought this product to replace the Garmin 220 as it had steps, heart rate/calories and exercise modes built in. ... "
Design
18watch, design flaw, look, color, changed
+22%
-78%
" ... Two instances in less than a year points to serious red flags in design and manufacturing. ... "
" ... The only thing that I like is the appearance although others have called it klunky. ... "
" ... The design stinks. ... "
" ... Design flaw the band separates from the watch and the company changed the design and renamed it. ... They won’t stand behind the reality that it had a design flaw and ask you to spend $179 to replace it! ... Not fixing a design flaw. ... "
" ... Two instances in less than a year points to serious red flags in design and manufacturing. ... "
" ... Looked online to find this a common issue. ... "
" ... Not the best design. ... "
" ... The texture is too rough. ... "
Controls
17buttons, watch, synch, press the button, press
+24%
-76%
" ... I just opened the box and press the button side to connect with my app, it is connected but showing that the battery is empty. ... "
" ... First experience, out of the box, the home button didn't work. ... "
" ... (The bottom button won't respond when depressed.). ... "
" ... Considering there is no off button, you have to go through the menu to shut it down, that's not very practical when you start and stop several times a day. ... "
" ... Now the scrolling function only works in one direction. ... "
" ... (The bottom button won't respond when depressed.). ... "
" ... If i have to manually enter it then what is the point. ... "
" ... The control of the watch was very difficult because of the cumbersome procedures to adjust the watch. ... Finding and pushing the buttons to do the synch was tedious. ... "
Software Platform
17app, surge, software, watch, update
+18%
-82%
" ... Google searches all talk about rebooting the Surge which for me doesn't work. ... "
" ... At first, I had an android and a pc, and I had to reinstall the software every couple of months and reboot everything to get it to work together. ... "
" ... Google “Surge bitfit configuration problem” and you'll see the problems so many people have had with this product. ... "
" ... This makes the watch worthless because you can't get to different apps to see your stats or do anything. ... "
" ... My Surge worked for about 2 months before a software update turned my watch into a paperweight. ... "
" ... This looked very promising but I didn't like the software. ... "
" ... Didn't like the feel of it or the fitbit web interface. ... "
" ... Google “Surge bitfit configuration problem” and you'll see the problems so many people have had with this product. ... "
Features
17surge, new, love, tracking, mode
+82%
-18%
" ... I do like the tracking features. ... "
" ... It has a lot of features. ... "
" ... Like the features ... "
" ... I love the Surge and all of it's features. ... "
" ... This Fitbit model has good features. ... "
" ... Can't wait to get moving to try out all the features!! ... "
" ... love the different features it offers. ... "
" ... I do like the tracking features. ... "
GPS
16tracker, garmin, accurate, runs, run
+94%
-6%
" ... The built in GPS is great for running and biking. ... "
" ... Go with a Garmin! ... "
" ... I was given a Garmin smart watch and love it . ... "
" ... The Pros: I have been quite satisfied with the accuracy of the GPS tracker. ... "
" ... I was given a Garmin smart watch and love it . ... "
" ... tomtom runner tells me my current run pace and distance, its all I need. ... "
" ... Also convenient for trail and street running using the build in GPS. ... "
" ... The built in GPS is great for running and biking. ... "
Accuracy
15accurate, tracking, count, calories, heart rate
+87%
-13%
" ... I have compared the chip times of my races and the times registered by the Surge and the Surge times are the most accurate. ... ⁃ It's useful and accurate when cycling. ... "
" ... The app is great in that it tracks almost every activity. ... The ability to see calories burned versus calories taken in is a great tool. ... "
" ... Counts steps and heart rate fairly accurately. ... "
" ... Like it - Morivated to 12k steps per day ... "
" ... It keeps you motivated by reminding you to get your steps in. ... And being able to see how many steps, stairs and calories you’ve burned is motivating in itself! ... "
" ... The watch also accurately reads changes in elevation. ... I've also worn it while on the stationary bike and it seems pretty accurate for that too, unless I go from zero to sixty (so to speak) really quickly -- in that case it lags behind and my heart rate reading may actually go down before starting to climb. ... "
" ... Measures heart rate fairly accurate. ... "
" ... That would be a truly accurate gauge of satisfaction) ... "
Ease of Use
14easy, buttons, well, various, use
+71%
-29%
" ... The Surge works well and is very easy to use. ... "
" ... It is easy to use. ... "
" ... Easy to read and scroll through the info. ... "
" ... much easier to use . ... "
" ... Easy to use, looks nice, and great for tracking runs. ... "
" ... The functions are easy enough to navigate through and starting each one is simple and straight forward. ... If you want to run click the main button and navigate to run run and then to the type of running that you will be doing, and then off to the races. ... "
" ... It was easy to set up! ... "
Screen Protection
14cracked, screen protector, months, moisture, watch
+7%
-93%
" ... It still works, just has a cracked face. ... "
" ... First the band bubbled and was coming apart in less than two months they sent a replacement then in July the screen cracked and it's keeping track but can no longer read the screen. ... "
" ... Looked at the watch and face has multiple cracks! ... "
" ... nothing worked and the screen clouded over and stayed that way. ... "
" ... NOW, the last one which is only 4 months old, the rubber is peeling away from the screen on the top. ... "
" ... The watch was great for about 15 months, then the screen showed a small crack, it appeared there was moisture inside, then the screen cracked in a crystallized pattern. ... Unfortunately, it appears I am not the only one to experience a cracked screen - with no real incident that I can point to as the cause of cracking. ... "
" ... First the band bubbled and was coming apart in less than two months they sent a replacement then in July the screen cracked and it's keeping track but can no longer read the screen. ... "
" ... Fyi, the discoloration on the bottom was an unsuccessful attempt to glue it down after this one started bubbling. ... "
For Kids
13husband, christmas, watch, surge, got
+85%
-15%
" ... (Don't get sarcastic here cause nobody will stay forever young.) ... "
" ... My husband loves it! ... "
" ... This is for my daughter, ... "
" ... My husband loves this product ... "
" ... Son loves it ... "
" ... My husband loves this watch! ... "
" ... This was a present for my 13 year old granddaughter. ... "
" ... This was a present for my 13 year old granddaughter. ... "
Bluetooth
13synch, pair, iphone, would, via bluetooth
+23%
-77%
" ... It is the only bluetooth device that has issues syncing to my phone and it will schedule a sync but never do it. ... "
" ... You have to synch your watch to an iPad or iPhone in order to adjust the time via Bluetooth. ... "
" ... iPhone "Bluetooth 25 error”, why would they release a product with this type of software issue? ... "
" ... iPhone "Bluetooth 25 error”, why would they release a product with this type of software issue? ... "
" ... Inconsistent synch, no way to make a wired connection. ... "
" ... Came unpaired with my new iphone and never would pair. ... "
" ... Came unpaired with my new iphone and never would pair. ... "
" ... I read the reviews and was aware of some of the complaints regarding battery life and not syncing with Bluetooth. ... "
For Running
11workouts, run, gps, wear, use
+82%
-18%
" ... Has reeved up my workouts! ... "
" ... The built in GPS is great for running and biking. ... "
" ... tomtom runner tells me my current run pace and distance, its all I need. ... "
" ... It does its job in keeping records of workouts. ... "
" ... I use it for my running, hiking and anywhere. ... "
" ... The built in GPS is great for running and biking. ... "
" ... I had a Garmin running products that i used for years without any problem. ... "
" ... Has reeved up my workouts! ... "
Setup
10set, instructions, clear, told, surge
+50%
-50%
" ... I known others to have had this problem happen to their Surge and the replacement that they received. ... The 50% did not apply to the Iconic. ... "
" ... Everything he read was negative responses. ... "
" ... Instructions that came with the watch were far from clear or complete. ... "
" ... When I told them I had already bought one and could they give me a credit they said no. ... "
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Specifications
Body
Weight: 340.19 grams
Size: 100 meters
Connectivity
GPS: Yes