Last Updated: February 6, 2020 (Refresh Now)
Brother Compact Monochrome Laser Printer HLL2390DW Convenient Flatbed Copy Scan Wireless Printing Duplex Two Sided Printing Amazon Dash Replenishment Enabled
Last Updated: February 6, 2020 (Refresh Now)
8.3
SCORE
/10
Total Reviews
697
Old Reviews
12
Unverified
49
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Review Analysis - 636 recent, verified reviews
Detailed Mode
Print Quality
364prints, toner, brother, printers, laser printer
+83%
-17%
" ... It is just black printing - what I wanted. ... "
" ... I have been using this to print and scan for my small business for a couple of months and have no complaints. ... "
" ... Prints quickly, and has a stable network connection. ... "
" ... This is the first Brother laser printer I have used. ... It is so much faster & easier to use then my old inkjet. ... "
" ... If you do not print often and need standby printing then this is great. ... "
" ... Its the best printer because it still works and hasn't run out of ink after a few months! ... "
" ... Great printer, much quieter then I expected. ... Printing is fast and very nice. ... "
" ... Very fast printer. ... "
Setup
103easy, set, install, instructions, installation
+86%
-14%
" ... While the wifi setup leaned a bit toward "Machine Code", I do love the performance and ease-of-use. ... "
" ... Setup was easy for my windows 10 laptop. ... "
" ... Easy printer to setup and configure. ... "
" ... It is easy to install, it is cheap, quality is great ... "
" ... Setup was fast in Windows 10 and I had no problems. ... "
" ... Initial install and impression . ... "
" ... Easy steps to setup ... "
" ... Setup was very easy and secure. ... "
Ease of Use
101setup, easy to set, set, easy to use, easy to install
+91%
-9%
" ... It is very easy to set up on your wireless network. ... "
" ... It seems durable and easy to use unlike quite a few others I have purchased. ... "
" ... Setup was simple, I don't use the manual to setup, its that easy. ... "
" ... It is easy to install, it is cheap, quality is great ... "
" ... Easy setup either wired or wireless. ... "
" ... The wireless software was a breeze to install. ... "
" ... Set up was simple and it doesn't need to be attached to a computer to work! ... "
" ... I love how easy it is to setup and just works, period. ... "
Scan Quality
81scanner, scanning, copy, printing, scans
+89%
-11%
" ... And will Scan and copy. ... "
" ... IPrint&Scan works great! ... "
" ... This is a great printer/copier/scanner. ... "
" ... I have yet to scan or fax, but those were not features I was particularly interested in. ... "
" ... The printer/copier/scanner was delivered less than 4 hours ago and I not only have leisurely set it up, but have also printed, scanned, and copied several documents I needed to take care of. ... I replaced my previous Brother printer simply because I needed a copier and scanner and my previous printer did not have these functions. ... "
" ... Copy and scan function work fine too. ... "
" ... My Brother 2340 works great (I use it at school) but I wanted a printer with a scanner. ... "
" ... I have been using this to print and scan for my small business for a couple of months and have no complaints. ... "
Product Reliability
66months, brother, working, weeks, stopped working
+65%
-35%
" ... Have always had good luck with brother. ... "
" ... Hope this unit keeps on working as long as the Epson it replaced. ... "
" ... My Brother is well built and NEVER fails. ... "
" ... We'll see how long this one lasts. ... "
" ... I've had a Samsung laser printer, which served me well for over six years, but my old scanner was a relic and finally bit the dust, which is why I chose to buy the Brother 2390DW for scanning and printing. ... "
" ... I have always liked the Brother brand of office equipment--they are hard-working machines. ... "
" ... It's been working great for several months. ... I wish I could have switched to a laser long ago. ... "
" ... I mean, I know its new and that could still happen, but a few months and heavier workload in and no issues. ... "
Device Compatibility
66print, laptop, connected, network, mac
+82%
-18%
" ... Canon MX492 Wireless All-IN-One Small Printer with Mobile or Tablet Printing, Airprint and Google Cloud Print Compatible . ... "
" ... Love the wireless printing from my PC, and better yet the easy AirPrint from my iPad and iPhone. ... "
" ... Print from phone, tablet, PC all wireless! ... "
" ... Your computer, your router, etc . ... "
" ... I can even print from my smart phone . ... "
" ... It's wireless, so all of our devices work. ... "
" ... Very easy to get your smart phone, chrome book, laptop or whatever hooked up. ... I have hooked all of these up and it works flawlessly. ... "
" ... I was able to set up the WiFi by myself. ... "
Network
55printer, network, router, print, wireless
+65%
-35%
" ... I was able to set up the WiFi by myself. ... "
" ... A bit of a pain to set up with my wi-fi but Brother customer service walked me through the procedures and all is well. ... "
" ... Your computer, your router, etc . ... "
" ... Got this printer, followed the set-up. ... "
" ... Finally hooked up yo WI_FI after a couple of tries. ... "
" ... Connects over wifi and is mac/pc compatible. ... "
" ... I setup the WIFI using the printer menu. ... "
" ... My laptop does drop the connection once in a while but my desktop does not? ... "
Price
35worth, money, definitely, value, reasonable
+91%
-9%
" ... It's just like new at half the price! ... "
" ... Decent printer for the money. ... "
" ... This was a good price. ... "
" ... Great for the price. ... "
" ... best on market and good price ... "
" ... That’s all I was looking for in reasonable price. ... "
" ... Worth every penny! ... "
" ... Great printer for this price point ... "
Software Platform
32software, app, error, os, network
+59%
-41%
" ... I did not access tech support, so my 5 star rating for tech support is not completely honest. ... "
" ... This is one of the least intuitive, user-friendly devices I've ever had in my office. ... "
" ... I have it installed on 4 devices and can print from anywhere in my house or away with the app. ... "
" ... Their app works perfectly with the printer but Google Print gives wonky results. ... "
" ... Canon MX492 Wireless All-IN-One Small Printer with Mobile or Tablet Printing, Airprint and Google Cloud Print Compatible . ... "
" ... I downloaded the app an can print directly from my phone. ... "
" ... Love this laser printer, easy to use from your computer or mobile device, you can print directly from your IOS or scan to your IOS. ... "
" ... I mainly purchased this one because my needs are simple and the price is right, but also required something with full OS support including Linux and OS X. ... "
Returns
18window, replacement, give, could, back
+11%
-89%
" ... I might have to return it. ... "
" ... Sending it back. ... "
" ... Waste of money and I can't return it because they only give you 30 days. ... "
" ... I’m wondering whether to return it. ... "
" ... I just wish this had happened sooner, so I could return the piece of junk. ... "
" ... Maybe I just got a lemon so I will send it back and try again. ... "
" ... Sending it back. ... "
" ... I would like to return it for a different brand if I could. ... "
Marketplace
17described, works, thanks, replacement, quick
+71%
-29%
" ... Works exactly as expected. ... "
" ... Amazon team please help me withthis ... "
" ... On time and exactly as described ... "
" ... Thanks for your quick service. ... "
" ... Just as described . ... "
" ... We had to go buy one locally before the backordered replacement had the opportunity to arrive. ... "
" ... Works as described for me, better than expected. ... "
" ... Amazon was cheaper than Staples, I'm a prime member so I did not have to pay shipping. ... "
Ports
15cable, printer, wifi, pc, ethernet port
+40%
-60%
" ... If the manual set up fails for me, I guess I will have to consider moving my desktop upstairs and use a cable. ... "
" ... THE WIFI CONNECTION IS NOT WORKING ANYMORE, HAD TO GET A USB CABLE WHICH WAS NOT WHAT I WANTED TO DO, I HATE TO SEE CABLES HANGING EVERYWHERE. ... "
" ... Worked seven months and then without any reason does not connect by any method (wireless or USB), power button not working. ... "
" ... They do not include a needed USB Cable with this printer. ... "
" ... And the fact it does not have a direct connect ethernet cable makes it impossible to use if those are not working. ... "
" ... My recommendation is to buy a 15 or 20 foot USB cord with this and then sit that close to the printer. ... "
" ... ), I'm going to have to buy a separate printer cable to even use it :/ ... "
" ... I dug through the box looking for the required/recommended USB Type A/B cable, it's not included. ... Cons: No USB Type A/B Cable Included ... "
Drivers
13driver, printer, brother, download, printing
+54%
-46%
" ... - Easily prints via phone or computer wirelessly, using Brother app OR printer driver ... "
" ... It prints super fast and the printing drivers provide many options for printing all my notes and assignments. ... "
" ... once you realize you need to download all the drivers and what not- works great. ... "
" ... I googled the model and found the correct page for the drivers and software. ... "
" ... Plug it in, download driver from Brother and Macbook walks you through the steps. ... "
" ... WiFi printing and setup was easy but they want you to install all of their miserable software with the drivers. ... "
" ... Scanning required driver installation, but was easy. ... "
Usage
11works, small, really, home, floor
+100%
" ... Great for home office uses. ... "
" ... Perfect for my home office. ... "
" ... Wireless range is impressive (the router is on the other side of my house) ... "
" ... It was really easy to set up wirelessly and can be used from both bedrooms in our apartment. ... "
" ... My desktop is on the first floor. ... This printer is on the second floor (craft room). ... "
" ... I bought it for the family's home use. ... "
" ... Works beautifully and looks really good in my home office area. ... "
" ... Works fine in my home/office. ... "
Drying
10dry, print, drying, ink jet, printers
+80%
-20%
" ... The laser powder ink never dries. ... "
" ... It's fast, quiet and unlike the color printers we have, the ink doesn't dry out if we don't print every day. ... "
" ... Bought to replace an inkjet printer that always had a dried up print head. ... "
" ... The ‘ink’ won’t dry up on us and it prints seemlessly and much more quietly than our old ink. ... "
" ... Is it worth the headache of dried-up ink (see: wasted money) every time you turn that overpriced inkjet printer, waiting for the head cleaning to run, which wastes ink, then waste more ink and paper several times until it prints evenly, just to print that one page you needed? ... "
" ... No hassles with ink drying up. ... "
" ... It was like adding a hair dryer to the same circuit. ... "
" ... It was like adding a hair dryer to the same circuit. ... "
Size
10size, small, printer, canon, big
+90%
-10%
" ... It is a great, small size, so it will fit almost anywhere. ... "
" ... It's about a foot tall and about as deep as my dresser (which is where I keep it at the moment. ... "
" ... Although this says its "compact", its still pretty big. ... "
" ... It is very compact, about 2/3 the size of an all-in-one, and have the ability to scan when you need to. ... "
" ... This is very compact and fit in the same place where I had my old printer. ... "
" ... The box it is packaged in is ginormous but the machine is compact works great! ... "
" ... The box it is packaged in is ginormous but the machine is compact works great! ... "
" ... Don't let the word compact fool you, their idea of compact is different then canon's, but in a good way. ... It does not feel cheap, its actually a little heavy and twice the size of my cheap canon compact printer. ... "
Cartridges
9toner, ink, brother, printers, laser printer
+78%
-22%
" ... Although toner isn't as cheap compared to the all-in-one & monochrome laser printers, this is a great alternative for a compact laser printer + scanner. ... "
" ... So much faster and less expensive to run than an inkjet. ... "
" ... This is my second Brother printer. ... I have not used the replacement ink as yet as I haven't run out of the original supply. ... "
" ... Best to go with a good quality -- TN-760 -- printer cartridge as the cheaper ones do a lousy print job. ... "
" ... I recently replaced my EPSON printer after almost 9 years of getting annoyed at having to buy the expensive ink after what seemed like 100 printed pages. ... I am excited to not have to buy all that ink like I used to when I had my EPSON. ... "
" ... I gambled buying this as my second Brother printer. ... The real test of this Brother printer will be its longevity. ... "
Fit
9hold, printer, jam, paper tray, jams
+56%
-44%
" ... -The copier part that lifts up doesn't have a catch to hold it open or upright. ... "
" ... I homeschool, and use a lot of paper. ... "
" ... Really like the big capacity paper tray plus a feeder tray - easy to print envelopes without having to empty the paper tray. ... "
" ... One paper jam, no other problems. ... "
" ... This is very compact and fit in the same place where I had my old printer. ... "
Cable
8use, usb, type, separate, printer
+38%
-63%
" ... And the Ethernet cable is old school And no THEY DON'T PROVIDE THE CABLE. ... "
" ... In short: WLAN is one thing, but once you have a cable things should be smooth. ... "
" ... ), I'm going to have to buy a separate printer cable to even use it :/ ... "
" ... Wish there was a telephone Jack though. ... "
" ... I dug through the box looking for the required/recommended USB Type A/B cable, it's not included. ... Cons: No USB Type A/B Cable Included ... "
Delivery
8quick, delivery, came, arrived, amazon
+100%
" ... Came in a big box. ... "
" ... Arrived on time. ... "
" ... Thanks for the super service of getting it delivered to me. ... "
" ... It does everything stated on the box. ... "
" ... Price is right and delivery was (as usual with Amazon) quick. ... "
" ... Price is right and delivery was (as usual with Amazon) quick. ... "
" ... I ordered, they packaged and shipped, i opened and liked . ... "
" ... I ordered, they packaged and shipped, i opened and liked . ... "
Build Quality
8feels, broke, use, easy to use
+50%
-50%
" ... It just flops and feels very flimsy. ... Especially since the lid feels very flimsy ... "
" ... Broke all of a sudden. ... "
" ... You can only use their overpriced ,chip protected, supplies, " for your protection". ... "
" ... Several days later, same thin. ... "
Apps
7software, print, phone, downloaded, online
+71%
-29%
" ... I used the mopria app as suggested in the quick start guide and it went smoothly. ... "
" ... I downloaded the app an can print directly from my phone. ... "
" ... I have it installed on 4 devices and can print from anywhere in my house or away with the app. ... "
" ... Software is stupendous. ... "
" ... Downloaded the program . ... "
Paper Feed
7tray, feeder, paper tray, machine, jam
+86%
-14%
" ... Fortunately, the tray feeder has no trouble with 38 lb. ... "
" ... Really like the big capacity paper tray plus a feeder tray - easy to print envelopes without having to empty the paper tray. ... "
" ... It saves so much paper. ... "
" ... So, I bought this one, also without an automatic paper feeder, because this is a home machine with fairly light duty. ... "
" ... Its quiet, very fast and hold alot of paper in the tray. ... "
" ... Its quiet, very fast and hold alot of paper in the tray. ... "
Controls
6button, scan, press, working, printer
+33%
-67%
" ... After fiddling about for five minutes, if you actually get it into scan mode, you have to hit about six different buttons to get it to engage and actually get the job done. ... "
" ... You also have to constantly click on those useless and annoying little "OK', and "Continue" buttons that serve no purpose at all. ... "
" ... Wish it did not turn off and require a button press to print every time I wake it up. ... "
Product As Described
6works, expected, exactly, pictures
+83%
-17%
" ... Works as described for me, better than expected. ... "
" ... Works exactly as expected. ... "
" ... On time and exactly as described ... "
" ... Just as described . ... "
" ... Just as described . ... "
Features
6functions, printer
+83%
-17%
" ... Just getting familiar with the features. ... "
" ... What amount do we have to pay to have this feature? ... A company should improve and not deny simple common sense features it used to offer for the same price six years ago. ... "
" ... It got all the functions you need. ... "
Call quality
6phone, help, calls, brother, paper
-100%
" ... And have yet to be able to call and actually talk to somebody to help me set it up . ... "
" ... No call back from them and they did verify my contact phone #. ... That call totaled a little over one hour ! ... "
" ... Requesting help by email or chat is about the same, and in both cases they ended up telling me that they could help by phone and to schedule a date for a call, which if you live outside the US or from where Brother support personnel works from, won't happen (unlike Microsoft, HP, Lenovo, and other large corporations, that have, multi language, multi regional call centers). ... "
" ... Took a while to hook up to my wifi (with a couple of calls to Brother) and it doesn't seem to like to pick up paper in the tray, saying that it is out of paper, when it still has paper in it. ... "
" ... As others have pointed out, it's larger than anyone would call "compact" so if you are thinking of getting it, be aware of the size. ... "
" ... As others have pointed out, it's larger than anyone would call "compact" so if you are thinking of getting it, be aware of the size. ... "
Comfort
6much, one, hold
+50%
-50%
" ... Such a pain! ... Too much of a pain. ... "
" ... Not worth the headache. ... "
Sound
5volume, high, printing, printers, inkjet
+100%
" ... It's quiet-ish. ... "
" ... I don’t have a great need for a high-volume printer, so after coming across this jewel, I made the move from $39 inkjet color printers. ... "
" ... It's quiet. ... "
Color
5need, dark
+100%
" ... I don't need color. ... "
" ... Do you REALLY need color? ... "
" ... It’s not color but I knew that when I purchased. ... "
" ... Highly recommended for SOHO use where color is not required. ... "
Bluetooth
4wireless, via, printing, connected
+75%
-25%
" ... Wonderful product, connected right away via Bluetooth. ... "
" ... Very happy with this purchase for its blue-tooth capability to print off my cell phone. ... "
" ... The wireless printing can be done either via WiFi or Bluetooth. ... "
Cleaning
4cleaned, clean, cartridge, toner, printing
+50%
-50%
" ... I've tried cleaning the toner cartridge and that didn't help. ... I actually cleaned the cartridge because singe page print jobs were so bad (the cleaning worked for very small print jobs though). ... "
" ... This is my 2nd printer, purchased before the first one bit the dust in less in under 2 yrs. ... "
Resolution
3+33%
-67%
" ... and NO RESOLUTION. ... "
" ... and NO RESOLUTION. ... "
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Specifications
No specs available.