Last Updated: November 25, 2018 (Refresh Now)
August Doorbell Camera 1st generation Dark Gray
Last Updated: November 25, 2018 (Refresh Now)
5.4
SCORE
/10
Total Reviews
530
Old Reviews
65
Unverified
256
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Review Analysis - 209 recent, verified reviews
Detailed Mode
Setup
50easy to install, setup, install, installation process, doorbell cam
+74%
-26%
" ... The install needs some work. ... "
" ... The install needs some work. ... "
" ... All good, was easy to setup, even when it said it was not setup, it automatically reported that in fact it was setup the first time I tried. ... "
" ... All good, was easy to setup, even when it said it was not setup, it automatically reported that in fact it was setup the first time I tried. ... "
" ... The August doorbell cam setup is great. ... "
" ... Easy to install easy to setup easy to share through out the household/famil ... "
" ... Awsome product and tech support was beyond helpful! ... "
" ... Easy to install. ... "
Device Compatibility
45doorbell, august, lock, app, keypad
+27%
-73%
" ... However, I couldn't get ot to connect. ... "
" ... You wouldn't be able to verify if your house will have connectivity issues with this until you actually got it. ... "
" ... The app then uninstalled my doorbell, and it no longer shows up in my devices. ... I have a doorbell cam that I cant connect to, a smart lock I cant connect to, and a keypad, that, while marginally helpful, I could have just installed a lock with a keypad from the beginning for a lot less money and trouble. ... "
" ... But my main issue with this device is its connectivity. ... 2. it connects after 10 seconds, but then the app notification ringing continues to play and i cannot activate the push to talk button , because the app thinks its still ringing. ... it usually does not connect, and when it does it takes 30 seconds to connect. ... I will be switching to the Ring Pro. ... "
" ... Connectivity is spotty at best. ... "
" ... It is unfortunate, because I have the lock, connect module and keypad, and all items work perfectly. ... "
" ... Needless to say I was eventually able to initiate the setup and even add it as an accessory to my wifi (as iOS refers to it). ... "
" ... Now the doorbell only rings but isn't connected to my system. ... "
Network
42signal, extender, network, doorbell, feet
+33%
-67%
" ... I reset the doorbell many times because it stated that it either had a low WiFi connection or wouldn't connect at all. ... This is completely mind boggling because it's 25 feet away from the wireless router. ... I believe they just have a poorly implemented WiFi antenna installed in these devices. ... "
" ... Had a WiFi extender 3 feet from the door bell and still could not connect and provide any video on the app. ... "
" ... Regularly drops wifi connection, router is only 5m away. ... "
" ... The Wifi connectivity is lacking as well, requiring your router to be pretty powerful even though the router is just 7-8m away. ... I had issues trying to switch wifi network and had to factory reset multiple times. ... You wouldn't be able to verify if your house will have connectivity issues with this until you actually got it. ... In short, connectivity issues coming up frequently just marred this product. ... "
" ... Now it disconnects all the time and the elusive reseting signal--a "blinking green light'--does not show anymore, so we cannot reconnect it to the network. ... "
" ... I have a smaller townhouse and there's no place in it that I could put the router/modem that this thing shouldn't be able to get a signal from, yet somehow it can't seem to keep a connection. ... Having to take the thing off the wall multiple times to do a hard reset just to change the wifi network is archaic and completely unnecessary. ... I can't see this working at all in a larger home if it can't even connect to something that's literally a foot and a half away. ... "
" ... But my main issue with this device is its connectivity. ... Most of these issues could be due to a slow internet connection and bad wifi signal. ... But i have already verified that my network is not the issue. ... "
" ... I have more than enough bandwidth going TO the doorbell - it's just that the emitter from the doorbell is weak and ineffective. ... "
Wifi
38network, signal, extender, doorbell, works great
+34%
-66%
" ... I reset the doorbell many times because it stated that it either had a low WiFi connection or wouldn't connect at all. ... It's not my internet speed, and it's not my wifi hardware. ... "
" ... Regularly drops wifi connection, router is only 5m away. ... "
" ... The Wifi connectivity is lacking as well, requiring your router to be pretty powerful even though the router is just 7-8m away. ... I had issues trying to switch wifi network and had to factory reset multiple times. ... "
" ... Now it constantly disconnects from our network, so one does not have access to the August Doorbell Camera until and someone manually resets it. ... "
" ... Won't connect to internet even next to router. ... "
" ... Third, the thing has absolutely PITIFUL wifi connection abilities. ... I might also add that trying to switch networks on this product after I bought the wifi extender is absolutely PAINFUL. ... Having to take the thing off the wall multiple times to do a hard reset just to change the wifi network is archaic and completely unnecessary. ... "
" ... Without it connecting to the doorbell, which acts as the wifi bridge, the lock is largely useless. ... "
" ... Connectivity is spotty at best. ... "
Product Reliability
27doorbell, months, unreliable, skybell, send
+26%
-74%
" ... Two in a row DOA ... "
" ... Didn't install it for a month - ugh. ... "
" ... if you do get it to work it will fail eventually and no one will be able to fix it. ... "
" ... I have repeatedly contacted August support and described my problems. ... I might just have a bad unit and that could be the cause of my issues, but i will never know because they refuse to exchange my device under warranty. ... "
" ... My unit was having a problem and August didn't get back to me like they say they would At least five times in a row! ... "
" ... However, it frequently (at least once a week) goes offline. ... After six months of use, I'm going to implement another reviewer's suggestion and see if Amazon will permit me a return, then get Skybell. ... "
" ... However, it frequently (at least once a week) goes offline. ... After six months of use, I'm going to implement another reviewer's suggestion and see if Amazon will permit me a return, then get Skybell. ... "
" ... Do not buy this device period. ... It works off and on in spurts for a few days and then does nothing. ... "
Door
26lock, bell, front door, august, doorbell
+35%
-65%
" ... I’ve yelled at the mailman twice just to have him give up waiting for somebody to answer the door. ... "
" ... First, no matter what sensitivity the thing is turned to, it still manages to miss some people right at the front door, yet seems to have no trouble recording every time a city bus drives past my house. ... "
" ... There is also the problem if the August doorbells integration with the August door lock, whenever i have the august app open and try to connect to the door lock through the doorbell. ... "
" ... It feels crummy and plasticky and not at all something that want permanently affixed to the front door of my home. ... In short, I have a product that doesn't work, two new holes in the brick at my front door, and no doorbell. ... "
" ... I have a multi-function door bell & was told by customer that it will not work with my unit. ... "
" ... I have a multi-function door bell & was told by customer that it will not work with my unit. ... "
" ... Blinking Green Bell light is flashing, pressing the button chimes the door. ... "
" ... Door bell offline all the time and now, it cannot even connect to my wifi. ... You basically stand outside the door and wait for your luck. ... "
Ease of Use
24setup, easy, easy to setup, works well, ubiquiti
+88%
-13%
" ... All good, was easy to setup, even when it said it was not setup, it automatically reported that in fact it was setup the first time I tried. ... "
" ... All good, was easy to setup, even when it said it was not setup, it automatically reported that in fact it was setup the first time I tried. ... "
" ... Easy to install easy to setup easy to share through out the household/famil ... "
" ... Easy to install. ... "
" ... It's a snap to install and best of all on batteries to maintain. ... "
" ... EZ to install and setup ... "
" ... in which I have a Ubiquiti commercial grade setup with numerous AP's. ... "
" ... in which I have a Ubiquiti commercial grade setup with numerous AP's. ... "
Apps
23doorbell, connect, august, reinstall, lock
+30%
-70%
" ... There is no reason that this can't be don't from within the app. ... "
" ... Their app sucks. ... The app then uninstalled my doorbell, and it no longer shows up in my devices. ... I have tried to reinstall the app, but it will not let me lock back in ... "
" ... Whenever i get a notification on my app that someone is at my door, pressing on the notification will bring up the app and start a video call, then one of two things will happen, 1. it says connecting for about 10 seconds, then says "it looks like your connection is slow, would you like to run a speed test?" ... There is also the problem if the August doorbells integration with the August door lock, whenever i have the august app open and try to connect to the door lock through the doorbell. ... Using the August app i have run the speed test and majority of the time when i run it, I get ERROR, and when it does run i get a download and upload speed of <10 Mb/s. ... "
" ... After that, the doorbell had to be intregrated in to my system through the app. ... "
" ... After that, the doorbell had to be intregrated in to my system through the app. ... "
" ... The bad news, it uses those stupid dolphin crimpers which just makes no sense to me. ... "
" ... That being said it wouldn't matter how many features they add or even if the cloud services were free. ... "
" ... App is seriously buggy, and takes much too long to connect. ... "
Returns
20august, replacement, faulty, company, send it back
-100%
" ... Had to talk to August support and it still doesn't solve this. ... "
" ... i had to return it because it didn't work in my home. ... "
" ... Return date passed! ... "
" ... I would have thrown in the trash if Amazon wasn't so generous in letting me return ... "
" ... After six months of use, I'm going to implement another reviewer's suggestion and see if Amazon will permit me a return, then get Skybell. ... "
" ... After six months of use, I'm going to implement another reviewer's suggestion and see if Amazon will permit me a return, then get Skybell. ... "
" ... kind of laughable when you can return any product from Amazon within 30days anyways. ... I have continued multiple times to ask for a refund or at least a replacement doorbell in hopes of maybe getting a product that works, but the technicians that review the data from the doorbell log are so confident that it's performing as intended and is just a matter of the distance between the doorbell and router. ... "
" ... If anyone else is stuck with this garbage, I encourage you to reach out to Amazon for a refund. ... Maybe they will finally get back to August if enough people return it. ... "
Lagging
17august doorbell cam, seconds, doorbell cam, unreliable, august lock
+18%
-82%
" ... Also, ring will work with Alexa and the August doorbell cam does not. ... "
" ... Now it constantly disconnects from our network, so one does not have access to the August Doorbell Camera until and someone manually resets it. ... "
" ... Second, the notification for the doorbell is most times on a delay so I don't get it until after the person has either already left or been standing there for a few minutes. ... Foolish me for thinking the doorbell cam would work as well as the August lock. ... "
" ... Have been in email contact with August support, and I keep being told to reboot . ... "
" ... Another issue i have with the August video doorbell is the motion notifications. ... The doorbell does not start recording until it senses motion, and then it takes a few seconds to start recording. ... "
" ... my doorbell starts ring incessantly. ... "
" ... However, it frequently (at least once a week) goes offline. ... "
" ... However, it frequently (at least once a week) goes offline. ... "
Camera
16doorbell, cam, lock, sum, situations
+69%
-31%
" ... So just to sum it up, the doorbell has a great design, a awesome cam. ... "
" ... So just to sum it up, the doorbell has a great design, a awesome cam. ... "
" ... On the positive side, the camera quality is great and I feel safer knowing that we have this. ... "
" ... Next security cameras?😜 ... "
" ... Great doorbell camera. ... "
" ... This camera doorbell takes a picture (and video) of every visitor that comes by. ... "
" ... Love the Camera Doorbell. ... "
" ... But the next morning, the lock and camera worked flawlessly. ... It's the Doorbell Cam. ... "
Software Platform
14software, homekit, august, reinstall, tweeted
+36%
-64%
" ... The app then uninstalled my doorbell, and it no longer shows up in my devices. ... I have tried to reinstall the app, but it will not let me lock back in ... "
" ... Whenever i get a notification on my app that someone is at my door, pressing on the notification will bring up the app and start a video call, then one of two things will happen, 1. it says connecting for about 10 seconds, then says "it looks like your connection is slow, would you like to run a speed test?" ... Using the August app i have run the speed test and majority of the time when i run it, I get ERROR, and when it does run i get a download and upload speed of <10 Mb/s. ... "
" ... Then there's the whole effort required to get it into pairing mode. ... "
" ... The bad news, it uses those stupid dolphin crimpers which just makes no sense to me. ... "
" ... I am software engineer and startup founder. ... If I have the app open, it takes at least 2 seconds for the app to connect to my lock and then another 2 for it to respond to my tap. ... "
" ... uninstall app,, reinstall app. ... "
" ... uninstall app,, reinstall app. ... "
" ... August has also still not released an update to allow homekit integration. ... "
Marketplace
14replacement, amazon, faulty, works as advertised, support
+36%
-64%
" ... Amazon simply did not give me any support. ... "
" ... Do not buy this product or any product from this company. ... "
" ... It was, I'm sorry to say, downhill from there. ... "
" ... kind of laughable when you can return any product from Amazon within 30days anyways. ... "
" ... This is not a customer centric company. ... "
" ... I tried all methods of troubleshooting outlined on August.com website - nothing. ... I politely asked that the company would ship me a replacement product as I figured this one was faulty. ... I explained that clearly it wouldn't be fair, because it's not Amazon's product - it's theirs ... All this because August company decided that it was too much of a hassle to send a replacement for a faulty product. ... "
" ... I tried all methods of troubleshooting outlined on August.com website - nothing. ... I politely asked that the company would ship me a replacement product as I figured this one was faulty. ... I explained that clearly it wouldn't be fair, because it's not Amazon's product - it's theirs ... All this because August company decided that it was too much of a hassle to send a replacement for a faulty product. ... "
" ... Company support is horrible as well. ... "
Features
13august, features, works great, briefly, keypad
+46%
-54%
" ... I hate that I invested in the august lock system. ... "
" ... It turns on but the application does not recognize it even though the green light is on. ... "
" ... It only worked briefly, and only some of the features worked. ... "
" ... It only worked briefly, and only some of the features worked. ... "
" ... That being said it wouldn't matter how many features they add or even if the cloud services were free. ... "
" ... - The lock often will just squeak when its trying to open, somehow the motor is failing to open the lock. ... "
" ... Lock is fine but the keypad . ... "
Video Playback
12streaming, stream, quality is excellent, fulfill, exceptional
+42%
-58%
" ... Sometimes I can’t even get the video to stream. ... "
" ... Live stream does not work when you need. ... "
" ... The app crashed and then when it came back, all I had was video. ... "
" ... Video quality: Awful. ... "
" ... Low quality video. ... "
" ... The August doorbell cam was unable to fulfill a most basic function: streaming audio and video. ... "
" ... The August doorbell cam was unable to fulfill a most basic function: streaming audio and video. ... "
Call quality
12doorbell, talk, starred, speak, service
+33%
-67%
" ... Even with the volume at max, nobody can hear when I answer. ... "
" ... my doorbell starts ring incessantly. ... "
" ... I called twice for a call back. ... "
" ... It took 2 service calls from my electrician and 3 calls to August to figure this out. ... "
" ... It took 2 service calls from my electrician and 3 calls to August to figure this out. ... "
" ... I could not talk to or hear anyone at the door. ... "
" ... I could not talk to or hear anyone at the door. ... "
" ... I am waiting to hear back but as of now I would avoid the product if you want it for security as their promotions indicate. ... "
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Specifications
Camera
Video: Yes
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