Last Updated: May 2, 2019 (Refresh Now)
ARRIS SURFboard 32x8 DOCSIS 3 0 Cable Modem 1 4 Gbps Max Speed Certified for Comcast Xfinity Spectrum Cox Cablevision more SB6190 White
Last Updated: May 2, 2019 (Refresh Now)
7.7
SCORE
/10
Total Reviews
1000
Old Reviews
0
Unverified
58
Spam Test
PASS
No
WIFI
Review Analysis - 942 recent, verified reviews
Detailed Mode
ISP
365comcast, arris, xfinity, isp, surfboard
+74%
-26%
" ... I’m getting in excess of 100mbps now with this modem and Spectrum, and its all been flawless so far. ... "
" ... Used as modem for computer. ... Compatible with Xfinity internet. ... Good replacement modem ... "
" ... works great for comcast/xfinity cable. ... "
" ... Nice upgrade from our previous Arris ... "
" ... Looks just like a modem. ... Although I'm unable to see if this modem can reach the advertised 1.4Gbps since my current internet package grants me up to 400Mbps which the modem does indeed hit those speeds but also exceeds. ... "
" ... Works fine with Suddenlink once you can get them on the phone to get the modem in their system. ... "
" ... He showed me how their modem worked fine on the new service. ... And he then pulled out another Arris brand modem he had and it worked as well. ... "
" ... My old modem was said to no longer be supported by Comcast even though it still worked fine. ... "
Setup
134setup, easy to install, set, modem, install
+95%
-5%
" ... Setup was easy. ... "
" ... I already had the cable from a previous install so I just ordered the home install kit from Comcast and set it up. ... "
" ... Out of box, internet provider was able to configure and use without issues ... "
" ... Easy to install . ... "
" ... Had no problems installing on Comcast/Xfinity ... "
" ... The hardest part was getting it set up on the phone with Comcast . ... "
" ... Easy to install. ... "
" ... Easy setup and bonding. ... "
Product Reliability
119year, years, modem, stopped working, failed
+49%
-51%
" ... Bought it 4 months ago and now it won't stay connected for more than a day or two at a time. ... "
" ... Just opened this today after getting an appointment to have it installed and it is non-functioning. ... "
" ... It has been well over a year since the problems were known though, so no patch is likely at this point anyway. ... "
" ... Ordered this back near the end of October 2017 and left it in the package until the start of the new year. ... "
" ... Worked for 3 weeks, then internet went out. ... Three weeks later the same issue. ... Worked again for a week and same issue. ... The last day i used it, internet would stop working every 2 hours or so. ... "
" ... This product stopped working in under 3 months. ... Not reliable at all. ... "
" ... Had a similar issue in July, and it connected after multiple reboots but no luck today. ... Worked fine for better part of 6 months but not worth the hassle. ... "
" ... only had for 3 months and it toasted out!! ... "
Overall performance
104speeds, chipset, intel, fast, latency
+82%
-18%
" ... Thats about a third more speed uploading than I had before. ... "
" ... Lightening fast speed at your fingertips. ... "
" ... Now gettng 100M, plenty fast for my needs. ... "
" ... High speed flawless. ... "
" ... So far so good, it is fast. ... "
" ... Gets excellent 300MB speed ... "
" ... I use RCN and have had no issues with speed. ... "
" ... This model, however, has been rock solid on consistency, and it even supports higher speeds than the 155mbps I currently have. ... "
Network
89modem, wifi, mbps, internet, signal
+67%
-33%
" ... Works well with my router. ... "
" ... I replaced the Arris with a Netgear CM700 and a separate Netgear router, and lo! ... "
" ... The SB 6183 fixed my problem (bouncing connection ). ... "
" ... Solid connection and speed. ... "
" ... Bought this to replace our ISP provided modem/router. ... Consistently surpassing 90mbps on 2.4g, over 200mbps on 5g, and over 300mbps wired. ... "
" ... Able to give back internet company router. ... "
" ... We went from 25 Mbps download to regularly getting 119 Mbps. ... "
" ... Will need to reboot the router so it can be recognized. ... "
Ease of Use
78set, easy to install, setup, easy to set, easy to setup
+99%
-1%
" ... Easy set up, worked with optimum. ... "
" ... As easy to install as a toaster. ... "
" ... So easy to set up, within mere minutes of unboxing. ... "
" ... Easy to hook up. ... "
" ... Easy to set-up, just plug and play. ... "
" ... Easy to hook up. ... "
" ... Easy set up so far so good and came early ... "
" ... I will try to explain things in terms that are very straightforward: ... "
Ports
58gigabit, ethernet, cable company, comcast, cable
+83%
-17%
" ... For instance: all that was needed for my purposes was two ethernet cables, one for connection between computer and Time Capsule . ... "
" ... Haven’t directly connected to the modem to see exactly what speed it’s getting hard wired but if I’m getting 117 over the air I imaging it’s good. ... "
" ... I use the modem for cable internet and I am happy. ... "
" ... This modem is fast and it is being used on the Comcast Cable Network. ... "
" ... I'm super please with this tiny cable modem. ... "
" ... It is working but throughput is not what cable comcast promised through the modem so I am not sure it a configuration issues exists. ... "
" ... I swapped out the modems, connecting my laptop directly to the new modem. ... "
" ... Once they added the MAC address and I power cycled my router, I was able to enjoy the increased speed that this cable modem provides via my ISP. ... "
Cables
53cable company, modem, rental, spectrum, provider
+77%
-23%
" ... I've had a few cable modems I despised, typically from Cox, but never owned a SURFboard I didn't love. ... "
" ... Wanted to upgrade to 500mbs with my cable Company. ... "
" ... Works fine for gigabit cable. ... "
" ... My cable company gave recommended specs, this unit met those and it works great. ... "
" ... No compatibility issues with Windows 10 or with Spectrum cable. ... "
" ... Attach the cable from the splitter and plug the thing in. ... "
" ... It handles disconnects (cut external wire 3 times thanks to construction in neighborhood) and can hits some breakneck speeds (yay fast Spectrum). ... "
" ... I must add I did upgrade my router to a Tenda AC15 and used high quality M0nster cat 6+ cables and a High Performance RG6 75-Ohm Coaxial 3 GHz TV Cable to the modem & router. ... "
Device Compatibility
48connect, devices, connected, mac address, mac
+71%
-29%
" ... Easy to setup with Xfinity text chat. ... "
" ... This works really well with it, every time I'm streaming from my ps4 I'm able to keep a good connection and I don't lag. ... We've paired it with Google WiFi and it's been a dream - plugged in to ethernet and wireless. ... "
" ... I have like 50 devices running at the same time and this keeps up no prob. ... "
" ... Streaming TVs, pads, phones, and computers. ... "
" ... Works great so far, didn't realize I actually needed one that supports a phone line also so I had to use a splitter and my previous modem. ... "
" ... but the last guy knew what he was doing and finally got it connected. ... "
" ... I love device!!!!!!!!!! ... "
" ... Quick call to them providing the MAC address of the unit and I was up and running. ... "
Wifi
44wifi, modem, google wifi, network, internet
+77%
-23%
" ... Actually saved me money by combining modem with router. ... "
" ... Works well with Google WiFi router. ... "
" ... Not all router comes with wireless capability requiring you to supplement this by purchasing an additional router that can produce a wireless signal. ... "
" ... really great easy to set up, powerful wifi, awesome security features I didn't even have to set up. ... "
" ... Works great with our WiFi router and is plenty fast for our smart home. ... "
" ... I replaced my Spectrum modem router combo with this modem and the google WiFi mesh system. ... "
" ... They make these with and without integrated wifi/router features, but I much prefer the modem-only models. ... "
" ... TP-Link Archer AC1750 Smart WiFi Router - Dual . ... I WAS ONLY GETTING LIKE 29 MBPS OF WIFI WITH THE COMCAST MODEM/ROUTER. ... BUT WITH THIS COMBO NOW MY WIFI SPEEDS IS 239 TO 245 MBPS. ... "
Marketplace
37described, works, warehouse, works as described, product
+84%
-16%
" ... Thank goodness returns on Amazon are easy! ... "
" ... Works as described. ... "
" ... Apparently, I messed up in reading it from the the unit but the enlarged image I had taken let me see that I had thought a B was an 8 with the small numbers on the unit. ... "
" ... Works exactly as expected. ... "
" ... Works as described. ... "
" ... Works as described. ... "
" ... Seems to work as described. ... "
" ... Just as described. ... "
Price
34money, worth, waste your money, waste, works
+65%
-35%
" ... Great quality and price. ... "
" ... This is why I decided to buy this NEW rather than the refurbs at half the price. ... "
" ... Excellent product at a great price. ... "
" ... You may see it for sale online, lightly used, for a very reasonable price. ... "
" ... Excellent value for the money. ... "
" ... We weren’t sure if such an expensive purchase would be necessary but we are so glad we spent the money. ... "
" ... Great product, totally worth the price tag. ... "
" ... The price at that time it was $100+ and now is $30 usd less ... "
Returns
33returned, refund, replacement, arris, late
+6%
-94%
" ... And now says it’s past the window to return . ... "
" ... Returned because it has no telephone capability! ... "
" ... Had to return it ... "
" ... If the good reviews persuade you, buy some insurance on it because you might be returning it in a year. ... "
" ... By this point I could no longer return it. ... "
" ... Ending up sending it back. ... "
" ... And I just notice that my "time line to return this ran out so I indeed have to Buy another one. ... "
" ... I'm left holding the bag because I didn'y find this out until too late and now I can't exchange or return it! ... "
Software Platform
28hardware, google wifi, google, comcast, chipset
+46%
-54%
" ... Contains a major hardware flaw, within the Puma 6 chipset. ... "
" ... Assuming "normal" latency for you is say 10-20 ms there is some sort of process going on with this on chip software that causes both latency, jitter, and at times packet loss. ... "
" ... There is no way to configure this software via the modem admin page you have to download a separate application on your phone. ... "
" ... It crashes when I try to access the utilities menu and the firewall menu. ... "
" ... Unable to use as it’s linked to someone else’s account ... "
" ... TCP and UDP are broken still and the thing can still be rooted by the outside world. ... Oh, and if a patch is ever released, there is no documented interface to apply it. ... "
" ... Google the issues with the Intel Puma chip inside this thing. ... "
" ... Next, I connected it to power and found that it had not even been reset to factory settings. ... "
Internet
23speed, getting, get, download, xfinity
+87%
-13%
" ... I know how internet is supposed to be now! ... "
" ... My internet is a lot faster! ... "
" ... Works great & fast internet. ... "
" ... Amazing internet connection. ... "
" ... fast connection, speed, upload/download. ... "
" ... I would highly recommend this to anyone getting a higher speed internet upgrade. ... "
" ... I am able to get 215Mbps download speed and almost 16Mbps upload. ... "
" ... It really helps us get all the speed we need out of our 250mbps plus internet! ... "
Product As Described
19works, works as described, advertised, work, item
+100%
" ... Worked as advertised. ... "
" ... Works as advertised. ... "
" ... Works as described. ... "
" ... Works as described. ... "
" ... Seems to work as described. ... "
" ... Works as described! ... "
" ... Everything As Described ... "
" ... Item as described ... "
Firmware
16modem, update, firmware updates, fix, firmware upgrade
+19%
-81%
" ... When I want to open a link to a show and I get this message that you’ve updated the firmware with McAfee is unnerving. ... "
" ... This modem has well-documented hardware and firmware defects. ... "
" ... I assumed a firmware upgrade had surely fixed the problem with the Intel Puma chip by now. ... "
" ... Intel/Puma 6 firmware is a known issue with causing this problem. ... "
" ... Arris also does not give you the option to update the firmware. ... "
" ... Arris forces a firmware update on this device that adds in some McAfee crap. ... "
" ... Firmware is extremely buggy. ... "
" ... There are no new firmware updates for the modem. ... "
Lagging
16lag, takes, latency, randomly, lag spikes
+19%
-81%
" ... The product is flawed, slow, and causes interruptions constantly. ... "
" ... Constantly needs resetting. ... "
" ... During usage there was also instability with occasional disconnects. ... "
" ... After two months I noticed issues with it booting up extremely slow with constant lag issues but I ignored it and kept using the thing. ... "
" ... It would randomly restart and disconnect during the day. ... "
" ... The lag is real and frequent. ... There are days that my internet crashes hourly due to the lag. ... "
" ... Has latency problem that i guess can't be fixed. ... "
" ... It worked fine in the first week and then started to randomly reboot. ... Today it knocked me off the internet and started to reboot continuously. ... "
Delivery
15arrived, product, open, new, advertised
+93%
-7%
" ... It arrived on time and was packaged securely. ... "
" ... From delivery by USPS to installation and being back up and running took 40 mins. ... "
" ... Order was delivered in timely fashion with no complications. ... "
" ... Product came as pictured. ... "
" ... not the package advertised (just a box) but works fine. ... "
" ... Well packed & Arrived Fast! ... "
" ... And I'm happy with this tiny little box! ... "
" ... Does what it says on the box. ... "
Capacity
14live, apartment, wifi, household, friends
+79%
-21%
" ... I have since recommeded this brand and setup to a few friends and family. ... "
" ... My whole house has a nice wifi field at this point and every device in the house seems to be able to get a strong signal. ... "
" ... I consider our household a heavy internet-using household. ... In short, Internet speed and consistency is important to our household. ... "
" ... Works great with our WiFi router and is plenty fast for our smart home. ... "
" ... Perfect for fast cable internet in an apartment. ... "
" ... Bought this to hookup to Comcast at a new apartment. ... "
" ... This is more important if you live in an apartment but a nice to have. ... I live in a two story house that is approximately over 2000+ square foot. ... "
" ... ARRIS SURFboard has made a world of a difference in our house . ... "
Gaming
11streaming, games, game, online, kids
+55%
-45%
" ... I have a son who games, games a lot. ... "
" ... Since getting this modem the kids are very happy playing their games! ... "
" ... My kids internet gaming suffered as did our video streaming service (i.e. ... "
" ... I stream movies, play games, and pass large files. ... Some reviewers complain about gaming performance but mine is faultless. ... "
" ... I also have several steaming items and gaming devices. ... "
Build Quality
7year, little, dropped
+71%
-29%
" ... Don't know why the white case one was $10 cheaper but I could care less about color as long as the performance is there. ... "
" ... Great product, rock solid. ... "
" ... Works great, little drops ... "
" ... It’s been dropped, went through two moves and still fast and works well ... "
Features
6bright, blue, nice, light, led
+67%
-33%
" ... It was used to turn on features? ... "
" ... The only thing I have negative to say is that the LED indicator lights are very bright. ... "
" ... Very nice modem lots of features including a basic firewall. ... "
" ... love the blue lights. ... "
Size
6small, easy to set
+83%
-17%
" ... It's a very efficient size and easily wall mountable if you don't want it cluttering up a desk. ... "
" ... Small, unobtrusive size. ... "
" ... The size is low profile. ... "
" ... Does not take up much space, but packs a really big punch. ... "
Resolution
5streaming, grande, channels bonded, bonded, 4k
+80%
-20%
" ... I have an elderly mother who lives with me and does hours worth of HD streaming per day. ... "
" ... 24 download channels bonded, 4 upload channels bonded. ... "
" ... It is so much faster too, I can actually use my 4k tvs. ... "
" ... I get 24 bonded channels and knew it would not be 32. ... "
Defective Delivery
5product, defective, box, return, package
-100%
" ... Item was,, open box' . ... Sold as a new ,not open box. ... "
" ... Amazon should stop offering this defective product. ... "
" ... Now I am out the money and can't return a defective unit? ... "
" ... I wish I had researched this a little more when I dropped $100 on a faulty product. ... "
" ... Ordered it twice and arrived with broken prices rattling inside and not working. ... "
Design
5+100%
" ... Works perfect, and looks nice too. ... "
" ... Simple, functional and SO glad it's white. ... "
" ... It'll make it glow blue. ... "
" ... everything looks good and hopefully this will last for quite awhile! ... "
" ... Also ok looking. ... "
Charging
5monthly, charge, saves, pay, equipment
+100%
" ... It is compatible with Xfinity (Comcast) cable service and saves me a $10 a month rental charge. ... "
" ... Saves me not having to pay a monthly equipment rental charge. ... "
" ... Squeezes every bit of bandwidth out of my Comcast service and no monthly charge. ... "
" ... Definitely worth the purchase, especially considering it will pay for itself in less than a year now that I've dropped the monthly rental charges for the subpar equipment the ISP provided us with. ... "
" ... GutReise 100-240V TO 3V,4.5V,5V,6V,7.5V,9V,12V 30W Universal Adjustable AC/DC Charger Adapter Switching Power Supply +5V 2.1A USB Port with 8 Selectable Adapter Tips ... "
Apps
4app, 9 1 93v
+25%
-75%
" ... This isn’t such a big deal for web browsing, emailing, even streaming Netflix, but it’s killer for the kind of telework my wife and I do. ... "
" ... It crashes when I try to access the utilities menu and the firewall menu. ... "
" ... CBS, CW, basically any streaming app besides Netflix will be broken and no longer work. ... "
Power Consumption
4rental, fees
+100%
" ... Has been running like a champ for about 6 weeks now, without needing to be power cycled once. ... "
" ... I am using it with Comcast in Washington DC. ... "
" ... Works great and no more rental fees! ... "
Cooling
4warm, feet
+75%
-25%
" ... Great air ventilation keeps this thing cool and working when others did not. ... "
" ... Hard to hide while giving it enough airflow for cooling. ... "
" ... It does get warm but it is running 24/7. ... "
Cleaning
4bit, seconds
-100%
" ... My old modem bit the dust, and it was time for an upgrade. ... "
" ... Ended up going back to my old modem and wireless router and this is collecting dust. ... "
" ... The proc seems to almost lock up about every 2 seconds for a bit, like some cleanup task. ... "
" ... opening and putting a fan was recommended but then dust accumulates. ... "
For Running
3+100%
" ... It runs pretty warm. ... "
" ... Run very fast ... "
" ... Took me a whole 5 minutes after a tech picked up and I was up and running. ... "
Color
3color, products
+100%
" ... I have all Apple products so the white color matches all of my other products and peripherals. ... "
" ... I like the white color. ... "
" ... It'll make it glow blue. ... "
Video Playback
3movies, youtube, streaming, slow, games
+100%
" ... Even able to stream movies on multiple devices at the same time without any buffering. ... "
" ... I stream movies, play games, and pass large files. ... "
" ... My parents want to watch YouTube videos from the big living room TV, which is on the second floor. ... "
Display Clarity
3lights, led, front panel, front, leds
+67%
-33%
" ... The only thing I have negative to say is that the LED indicator lights are very bright. ... "
" ... Yes, the LEDs on this thing is really bright! ... "
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Connectivity
WiFi: No