Last Updated: November 25, 2018 (Refresh Now)
3 Year SquareTrade Laptop Accident Protection Plan 700 799 99
Last Updated: November 25, 2018 (Refresh Now)
6.3
SCORE
/10
Total Reviews
529
Old Reviews
321
Unverified
105
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Review Analysis - 103 recent, verified reviews
Detailed Mode
Product Reliability
21sent, repaired, years, claim, squaretrade
+14%
-86%
" ... It was 19 months ago and her hard drive failed. ... "
" ... I received it back about a week later . ... "
" ... Then the loop began. ... After a week, I called and questioned the status. ... Finally, after a month I was told the computer could not be fixed and that I'd be issued a replacement check. ... A week later I called again . ... to be told a check would be issued within a week. ... "
" ... They couldn't repair it and I can't replace for less than 408. ... It's ending a pricey error that wasn't very well covered. ... "
" ... Then I get an e-mail three days after they receive it saying my computer is unable to be repaired and I'm going to be reimbursed for it. ... "
" ... My laptop was dropped and needed to be repaired, supposedly it was fixed and was returned quickly however it didn't work properly and after a short time completely failed to boot. ... I still don't have the laptop and basically it's issues that were supposed to be covered by my have left me without a working computer for several weeks. ... "
" ... No answer to my problem in a week. ... "
" ... And now the screen fails to work two weeks after they sent it back. ... "
Marketplace
20squaretrade, company, claim, sent, filed
+70%
-30%
" ... THANKS ANTHONY J. ... "
" ... Recommend for any laptop purchase through Amazon. ... "
" ... Got email confirmation of receipt immediately ... Thank you Square Trade ... "
" ... I would highly recommend this company!! ... "
" ... I filed an online claim, within hours, my claim was approved, a prepaid shipping label was emailed to me. ... "
" ... Square Trade credited my Amazon account for the cost of the repair in USD. ... "
" ... Thank you Square Trade. ... "
" ... I have faith in Square trade as I have purchased with them in the past and their lower in price and offer more then most of their competitors. ... "
Returns
17repaired, refund, repair, laptop, claim
+29%
-71%
" ... They sent me a box and I shipped it in. ... So I sent it back again, this time, they did nothing. ... "
" ... So I checked again and was told it was being repaired. ... Finally, after a month I was told the computer could not be fixed and that I'd be issued a replacement check. ... "
" ... After having them repair it, the same problem returned. ... Since April, I've sent it in either 4 or 5 times and the problem keeps returning. ... One time, it was sent back to me "fixed" yet still in the same condition I sent it in as. ... "
" ... My laptop was dropped and needed to be repaired, supposedly it was fixed and was returned quickly however it didn't work properly and after a short time completely failed to boot. ... It was returned and I've been told a "new" problem exists and parts need to be ordered. ... "
" ... My daughter had to keep contacting the company, fighting with their voice system each time, only to be told each time that the return date had been pushed out once again. ... "
" ... It wasn't a problem before I sent it off. ... "
" ... Didn't get another reply after that. ... "
" ... After that troubleshooting failed as well they gave me another claim number and told me to send it back to them so they could fix that (and the fact that everything that should be gray looked green) ... "
Device Compatibility
14computer, plan, mailed, windows, squaretrade
+57%
-43%
" ... I am glad I did and I will be purchasing one on the replacement chromebook. ... "
" ... Apple MacBook Pro ME865LL/A 13.3-Inch Laptop . ... "
" ... I have actually had to use this plan twice on my son's laptop. ... "
" ... Recently, this laptop was dropped and I determined the hard drive may have been damaged as well as I felt that the motherboard was just beyond repair. ... Now, Being busy I waited a week before I mailed in the laptop. ... "
" ... Recently, this laptop was dropped and I determined the hard drive may have been damaged as well as I felt that the motherboard was just beyond repair. ... Now, Being busy I waited a week before I mailed in the laptop. ... "
" ... I had my laptop fixed and submitted my receipt via email after taking a picture with my phone and it was accepted and approved in 1 hour and a check for my cost is in the mail. ... "
" ... This is the 3rd laptop I have had this protection on, I wouldn't want to have a laptop without this. ... "
Setup
13repair, repair shop, st, process, squaretrade
+31%
-69%
" ... I called ST and the agent said if the repair was don by authorized repair technicians the the repair could be reimbursed and he asked me to send the bill and the licenses of the repair facility. ... The university, CougarTech Repair ... I thought that this fit the description of certified repair technicians the had been asked for . ... I realize that my daughter and I forgot the plan and had it repaired else where but since the first agent told me it could be reimbursed I surely had hopes the they would cover at least some of the costs (the hard drive and the installation charge). ... "
" ... So I checked again and was told it was being repaired. ... "
" ... namely, take it to my local repair shop (which is much cheaper than the Apple Store) and be reimbursed for the repair. ... "
" ... After much arguing they told me that I would be able to talk with a manager the next day (after waiting and arguing for 2 hours). ... What they did was criminal. ... "
" ... The diagnosis that the technician offered seemed to imply that the computer was disassembled in a careless manner. ... "
" ... Then we were told we must send the laptop to SquareTrade's repair shop to be evaluated and only after a process that could take up to 2 months would we be notified if they would attempt to repair the unrepairable laptop or just pay out on the warranty. ... "
" ... I asked them to please not respond with an apology/excuse/explanation, but to only appraise me of their intended action(s). ... SquareTrade provided no updates, despite me initiating contact twice, and them promising to follow up. ... There was no explanation for why the repair took so long. ... "
" ... Never got a confermation or instructions on how to make a claim. ... "
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