Last Updated: November 24, 2018 (Refresh Now)
3 Year SquareTrade Laptop Accident Protection Plan 350 399 99
Last Updated: November 24, 2018 (Refresh Now)
6.7
SCORE
/10
Total Reviews
996
Old Reviews
680
Unverified
18
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Review Analysis - 298 recent, verified reviews
Detailed Mode
Product Reliability
49ago, repaired, fixed, claim, square trade
+29%
-71%
" ... It was 19 months ago and her hard drive failed. ... "
" ... My PC was repaired five months ago. ... "
" ... I received it back about a week later . ... "
" ... Hard drive error. ... It will be another two weeks before I am up and running again. ... "
" ... Then the loop began. ... After a week, I called and questioned the status. ... Finally, after a month I was told the computer could not be fixed and that I'd be issued a replacement check. ... A week later I called again . ... to be told a check would be issued within a week. ... "
" ... I have a refurbished HP and after I had it 5 months, I was informed by my PC that I could not log in because my passcode was not correct. ... After having plugged in my proper passcode I don't know how many times, on I don't remember how many days, I packed the HP away for the day when my computer repairman will be here servicing my other computer so he can fix it. ... "
" ... so you pay for X months but are only covered for X minus 2 months, the first 2 are not covered even tho you pay for them. ... "
" ... I sent back to them, they kept it for a month, then returned it somewhat better repaired, but still kept cutting out and restarting without warning. ... "
Device Compatibility
34square trade, repaired, windows, squaretrade, refund
+44%
-56%
" ... Trying to get refund since I returned computer but so far no one will answer my request and I do plan on buying another computer with protection but I will b sure it's not through these people ... "
" ... Poor service where square trade failed to address the complete problem of my laptop. ... "
" ... They "repaired" my computer. ... "
" ... Ordered in January to go along with a new laptop. ... "
" ... I bought and received another laptop already ... "
" ... The next time I attempted to use it, the GPU would no longer show up in device manager. ... "
" ... I'm very confused on how to actually use it in case something did happen to my laptop. ... "
" ... My laptop broke and I have been waiting for a moth for my laptop to be fixed ... "
Returns
32refund, laptop, repaired, repair, square trade
+38%
-63%
" ... Trying to get refund since I returned computer but so far no one will answer my request and I do plan on buying another computer with protection but I will b sure it's not through these people ... "
" ... I have requested a refund for months to no avail. ... "
" ... They totally ignore requests for refund. ... "
" ... They sent me a box and I shipped it in. ... So I sent it back again, this time, they did nothing. ... "
" ... So I checked again and was told it was being repaired. ... Finally, after a month I was told the computer could not be fixed and that I'd be issued a replacement check. ... "
" ... They returned it to me . ... I bought it so that I'd be covered in case of accident, yet they believe their only liability is to refund the cost of the plan. ... "
" ... After having them repair it, the same problem returned. ... Since April, I've sent it in either 4 or 5 times and the problem keeps returning. ... One time, it was sent back to me "fixed" yet still in the same condition I sent it in as. ... "
" ... They never sent it. ... "
Marketplace
30squaretrade, square trade, email, filed, works as advertised
+63%
-37%
" ... Not a big deal. ... "
" ... Contacted ,( Jason), Square Trade today. ... "
" ... Good Product good shipping ... "
" ... Square Trade refunded me for my service plan. ... "
" ... After attempting my own fixes, I contacted SquareTrade and, within only a few conversations, my claim was approved and they sent me a box to ship to their repair center. ... "
" ... I purchase it every time I have gotten a computer or tablet from Amazon. ... "
" ... It arrived so quickly and is exactly as advertised ... "
" ... works as advertised ... "
Setup
27claim, process, squaretrade, repair shop, st
+44%
-56%
" ... Not worth the extra money, the techs appear knowledgeable at SquareTrade, but give you conflicting information. ... "
" ... I called ST and the agent said if the repair was don by authorized repair technicians the the repair could be reimbursed and he asked me to send the bill and the licenses of the repair facility. ... The university, CougarTech Repair ... I thought that this fit the description of certified repair technicians the had been asked for . ... I realize that my daughter and I forgot the plan and had it repaired else where but since the first agent told me it could be reimbursed I surely had hopes the they would cover at least some of the costs (the hard drive and the installation charge). ... "
" ... In places where no repairs were done. ... "
" ... So I checked again and was told it was being repaired. ... "
" ... namely, take it to my local repair shop (which is much cheaper than the Apple Store) and be reimbursed for the repair. ... "
" ... After much arguing they told me that I would be able to talk with a manager the next day (after waiting and arguing for 2 hours). ... What they did was criminal. ... "
" ... The diagnosis that the technician offered seemed to imply that the computer was disassembled in a careless manner. ... "
" ... Manager that I spoke with Augustine, was uncaring and robitic in his responses. ... "
Price
18waste of money, money, plan, negliglible, coverage
+50%
-50%
" ... So in the end I am happy, but the stress was not worth it. ... "
" ... it took a long time to get my money. ... "
" ... The plan was a little bit misleading, it only covers you up to a certain price point. ... They will not go over the price you paid for the laptop in repairs. ... "
" ... Not worth it at all. ... waste of money. ... "
" ... Not worth it at all. ... waste of money. ... "
" ... my laptop broke 1 month after this expired, so it was a waste of money. ... "
" ... Waste of money. ... DO NOT WASTE YOUR MONEY. ... "
Build Quality
16damage, protection plan, laptop, hinge, accidental
+56%
-44%
" ... I bought another protection plan from this firm. ... "
" ... I won't purchase any high end products without ST protection. ... "
" ... I seriously doubt they would cover this. ... "
" ... I purchased this for my laptop, and was glad I did when it dropped. ... "
" ... Covers accidental damage. ... "
" ... Covers very well. ... "
" ... Great to have protection. ... "
Delivery
13squaretrade, shipping box, mailed, label, filed
+69%
-31%
" ... They're sending me a free shipping box and label and said they'll have the laptop fixed and delivered back to me within 10 days of when I send it out. ... "
" ... Good Product good shipping ... "
" ... They mailed a protective box within a day or two for me to ship my laptop in. ... "
" ... It arrived so quickly and is exactly as advertised ... "
" ... We'll reimburse you (within reason) for any shipping costs. ... "
" ... It was processed within a day and they shipped me a box and a FedEx label that arrived within a couple days. ... "
" ... Received back and my problem was fixed. ... "
Ease of Use
11claim, user friendly, process, easy to use, easy
+82%
-18%
" ... Quick and simple. ... "
" ... Square Trade is easy to deal with and services quickly when needed. ... "
" ... The process was very convenient. ... "
" ... It is very easy. ... "
" ... I made a claim and the process couldn't have been easier! ... "
" ... You know at the start up screen where it lets you pick what user account to use. ... "
" ... looks easy to use ... "
" ... but the online procedure for filing claims was super easy and user-friendly. ... "
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Specifications
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