Last Updated: April 9, 2022 (Refresh Now)
WD 4TB My Cloud Home Personal Cloud WDBVXC0040HWT NESN Single Drive White
Last Updated: April 9, 2022 (Refresh Now)
5.3
SCORE
/10
Total Reviews
999
Old Reviews
297
Unverified
300
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4194304 GB
MEMORY
Review Analysis - 402 recent, verified reviews
Detailed Mode
Connectivity
149drive, wd, mac, cloud, nas
+34%
-66%
" ... Get yourself a standard external hard drive instead. ... "
" ... Now I have to send it off for data recovery . ... "
" ... There is no user interface or media server with this device. ... "
" ... Nightmare to work with on a mac, no idea if its running, some folder and syncable and some are not, the drive disappears! ... "
" ... It isn't easy or seemless to use across multiple devices or platforms. ... When moving among IOS Android Windows osx Linux it is particularly weak on IOS and Android devices. ... I should have just done an owncloud on rhaspberry pi server. ... "
" ... It cannot be IP'ed and directly connected to. ... "
" ... I had to juggle four different interfaces on three devices to get everything installed and configured. ... My TV and PS3 don't recognize it as a media server, so it's basically useless if it won't stream through PLEX. ... "
" ... Unless WD allows me to organize my collection the way I want to MyCloud Home is just an abortion. ... "
Software
137wd, plex, files, cloud, cloud home
+28%
-72%
" ... If you create any custom shares, they can only be mapped (as drive "Z:") for use with the "WD Discovery" app. ... "
" ... Because Windows changed some stuff so rather than releasing a patch, that's the best route to go. ... "
" ... Nevertheless, you create "Idiotic.pdf" and try to, I guess, "Open" it. ... You attempt to soldier on but you now encounter caveat after caveat on Windows 10 and instructions that have been written by someone who is familiar neither with logic branching ("if . ... YOU CANNOT MAP THE DEVICE . ... "
" ... You are firewalled behind their software!!!! ... "
" ... I tried accessing the support page and got a message saying it was down. ... "
" ... I was unable to get Plex to work at all. ... "
" ... Requires special software to "see" the drive, and it does not allow you to simply assign an ip address like a normal device. ... "
" ... Their missing some important feature in the software part. ... "
Storage
85storage, files, nas, cloud, backup
+48%
-52%
" ... This thing is no different that if you were to sign up for an off site cloud storage. ... "
" ... Both backup programs recommended by Western Digital for this device do not work. ... "
" ... At that point the drive becomes so slow that it's practically useless. ... "
" ... No creo que sea culpa de las especificaciones de mi computadora, ya que tiene unas especificaciones decentes, entre ellas: Procesador i7 7700K, 32GB ram, Tarjeta de VIdeo Radeon 590 de 8GB, Disco Duro de 4TB. ... "
" ... Never again would use this thing - I should have gone with cloud storage service right away! ... "
" ... I bought the device to have some mirrored storage for important files, however, unless you are a non-technical user with the most basic needs, this device is not for you. ... In addition to all the other shortcomings mentioned in these reviews, I will add that you also cannot attach an external drive to one of the USB ports and expect to browse and manage those files. ... "
" ... I have several Western Digital NAS drives from the My Book to the My Cloud for backing up multiple computers. ... It was time to buy another NAS drive. ... The My Book and My Cloud drives are no longer being sold. ... Do not expect it to work well as a backup drive. ... "
" ... There are a tremendous amount of complaints about how slow this drive is - so slow, in fact, that it's virtually unusable for the task. ... "
Usage
84easy, install, easy to setup, user, easy to set
+65%
-35%
" ... You want to keep you stuff safe, you keep it within you own walls. ... "
" ... Super easy installation and the app is great! ... "
" ... The My Cloud home was delivered quickly by Amazon, and setup was extremely simple. ... After setup, the drive showed up as a network resource with a drive letter, and was super simple to manage within Windows 10. ... "
" ... Easy setup and installation. ... "
" ... This NAS is easy to setup and is pletty fast for the home. ... "
" ... Once it recognized the network setup was a breeze. ... If you are technically savvy with Linux you may not have an issue. ... "
" ... The user interface gives VERY LITTLE options to change anything except the name and RAID type. ... "
" ... Easy to setup and use. ... I had hoped to setup a scheduled backup for my computers but that feature is not available. ... "
Reliability
61wd, drive, working, stopped working, mycloud
+25%
-75%
" ... They performed as expected, except for their relatively short lifespan of 2 - 4 years. ... "
" ... Worked for two years though. ... "
" ... After a 1 year use, I would probably knock it down to 3 stars. ... I had found a software that worked for a while but stopped working. ... "
" ... I had two samples of this drive because the first one was broken right out of the box. ... After waiting for 120-days for a replacement, I FINALLY got a working version of this product. ... [I'm using the term "WORKING VERSION" loosely because I got an EQUAL amount of work out of the first BROKEN drive as I got out of the replacement drive - ZERO WORK, and 6-months of horrible WD customer service support - where once you mention the product your calling in reference to - THEY SIMPLY HANG UP ON YOU. ... and THAT would be far more work than I got out of 6-months of A-G-O-N-I-Z-I-N-G ownership of this WD 16 TB My Cloud Personal hard drive. ... "
" ... I didn't realize until months after I purchased this that it was explicitly designed to work with WDs servers. ... I've also read that the thing will cease functioning after a brief period if it loses access to WDs servers. ... "
" ... Stopped because I didn't need it. ... "
" ... and is literally unusable. ... "
" ... MacOS Big Sure has been out for over 8 months, and companies have had access to the latest OS for over a year. ... You run the update and then the product becomes useless. ... "
Marketplace
46amazon, returning, returned, back, sent
+9%
-91%
" ... This is by far the worst of the worst experiences I've ever had purchasing anything on Amazon and I've been a member since 2010. ... "
" ... I've bought this product in Dec, 2017. ... "
" ... This product is bizarrely crippled by the manufacturer. ... "
" ... I have requested that it be returned ... "
" ... I had another WD before this, so you'd think I'd have learned my lesson when THAT one died on me, but I guess it takes me awhile to learn. ... As I said, this is the 2nd one that has died on me! ... "
" ... After researching my issue for days(When I finally had the time), It is too late to return this Hunk of Junk that is only good for Backing Up My Phone for the Next 4 years till it's EOL or has a hard drive failure. ... "
" ... This is the first time I have received an item that was completely useless as soon as i pulled it out of the box. ... "
" ... So I’ve returned both. ... "
Marketplace / Returns
32returning, returned, back, sent, send it back
-100%
" ... first they told me i didn't have an RMA, then i sent them a copy of the RMA they sent me and now they just haven't responded to any emails. ... "
" ... Hours out of my life, and I'm returning it. ... "
" ... I am sending this back. ... "
" ... Returning it back ... "
" ... I sent it back ... "
" ... I'm probably going to end up returning this unless I find some remedies. ... "
" ... If I can't send it back, I may try to keep it and use it for something. ... "
" ... I deleted everything and packaged it up for return. ... "
Performance
26speed, transfer, fast, performance, nas
+31%
-69%
" ... Have to restart it at least twice a day. ... "
" ... There are a tremendous amount of complaints about how slow this drive is - so slow, in fact, that it's virtually unusable for the task. ... "
" ... And the machine is very slow. ... "
" ... It's also very slow. ... "
" ... This drive is PAINFULLY slow. ... "
" ... When you copy files from one unit to another, the transfer speed is horribly slow :-( ... "
" ... It was slow to upload info from our devices, but it seems to be doing it's job. ... "
" ... Not great, it crashes a lot and it's slow as hell ... "
Network
22router, wifi, access, slow, home network
+23%
-77%
" ... The connection drops several times a week and the reading/writing is so slow as to make this nearly worthless. ... "
" ... Worked for a week then would not connect to my network. ... "
" ... + Terrible transfer speeds over network ... This is probably due to some bottleneck in my home network, but don't expect to have great performance from this device out of the box, without upgrading your home network. ... "
" ... On day 3 or 5, all of my devices refer to this cloud as merely "offline" although every other device on my network is communicating without any trouble. ... "
" ... Will randomly disappear from your wifi network. ... "
" ... The drive access is VERY slow, or at least the network connection is very slow. ... "
" ... I moved the drive to a new location in the house and when I plugged it back in not only did it not reconnect to the wifi, it could not be seen on my network and, like the previous drive, I could hear the read/write head clunking around in the case. ... "
" ... This is a small computer that you are adding to your network. ... "
Price
21waste of money, money, waste, something, avoid
+57%
-43%
" ... The price was good. ... "
" ... This one is great price, but arrive a little bit late. ... "
" ... Performance is excellent, very fast for the price point. ... "
" ... Lots of storage for a decent price. ... "
" ... For the price, this is a good unit. ... "
" ... I think it’s a great product, I do think the price should be a little lower. ... "
" ... It was a great product for the price. ... "
" ... - Good Pricepoint if you get a discount ... "
Body
13space, one, would, new, need
+62%
-38%
" ... Just sits there quietly working, and storing large files for the system. ... "
" ... Build quality seems good. ... "
" ... Get yourself your own cloud with terabytes of space. ... "
" ... Great if you travel for work. ... "
Marketplace / Marketplace
11manufacturer, support, response, purchase, product
+27%
-73%
" ... It looked like it might have been refurbished. ... "
" ... Do not purchase, amazon does not stand by this product. ... "
" ... I wish there was something Amazon could do, but they tell me i have to deal with the manufacturer. ... "
" ... This product is bizarrely crippled by the manufacturer. ... "
" ... This time I was told I need to provide the explanation on my company letterhead. ... So, again submitted the response on letterhead. ... "
" ... I've bought this product in Dec, 2017. ... "
" ... First one was Dead on arrival. ... "
" ... This is by far the worst of the worst experiences I've ever had purchasing anything on Amazon and I've been a member since 2010. ... "
Sound
10sound, like, seems, loud, library
+40%
-60%
" ... On top of that, this drive is incredibly loud (didn’t know that was a thing) AND is virtually impossible to backup as the rear USB port only allows for input data, no export (makes sense. ... "
" ... My first unit began clicking sound so I returned and replaced it. ... "
" ... Makes some drive noises off and on, but seems to settle down some time after using it for the day. ... "
" ... Transferring a bunch of small files, like music, is completely useless. ... "
Design
7pictures, new, makes, look, elsewhere
+71%
-29%
" ... It makes copies but it makes lots of copies - like 100 photos turn into a 1000! ... "
" ... The only thing nice about this product is the server's aesthetic appeal ... "
" ... If you match their profile, great. ... "
" ... Stored all my pictures to view with family and the wife uses the app to save pictures on to her phone to print out. ... "
Calling
6call, back, answer
+33%
-67%
" ... Now they stopped answering my emails. ... "
" ... I tried calling but coujd not understand the gentleman. ... "
" ... It is to just put a bandaid on it until you will have to "call" back later." ... "
" ... I am curious to see if I can get back into it thought so, following the usual googling I hear it is a common problem and could not find any solution that worked for me. ... "
Video
5movie, videos, video, files, tried
+60%
-40%
" ... Oh--they also intimate that you can stream videos from this to a smart TV. ... The only way you might be able to get your TV to play video files stored on your My Cloud Home is to buy a separate piece of equipment sold by Western Digital and hardwire that between the My Cloud and a TV set. ... "
" ... It is perfect for moving large video files from your phone even before you get home. ... "
" ... 8TB is just about enough space for me (I have about 5TB of movies and TV shows on my server). ... "
Size
5videos, two, like, four, files
+60%
-40%
" ... It’s nice to keep all my small business files safe and secure, and easy to share With everyone in the office ... "
" ... Great if you travel for work. ... "
" ... it's like a car, put the gas in and go and don't worry about the mechanics of everything. ... "
Marketplace / Delivery
5item, box
+20%
-80%
" ... This is the first time I have received an item that was completely useless as soon as i pulled it out of the box. ... "
" ... Item I reseived was open and sealed. ... "
" ... Right from box was defected ... "
" ... First one was Dead on arrival. ... "
Camera
5phone, back, almost, pictures, basketball
+60%
-40%
" ... I placed all my child’s photos on here to offload from my phone. ... "
" ... It will automatically sync the photos on your phone to the MCH. ... "
" ... It backs my photos up every night ... "
Lagging
4slow, processing
-100%
" ... Have to restart it at least twice a day. ... "
" ... In use, however, the computer kept freezing, requiring hard reboot. ... "
" ... Lockups and processing problems abounded. ... "
Marketplace / Defective Delivery
4received, box
-100%
" ... This is the first time I have received an item that was completely useless as soon as i pulled it out of the box. ... "
" ... This product is defective. ... "
" ... Item I reseived was open and sealed. ... "
" ... Right from box was defected ... "
Features
4feature, setup, easy, comfortable, basic
+100%
" ... The product overall functions and works well besides that feature. ... "
" ... If your not someone who is comfortable getting in to the settings to make some of the more advanced features work then this may not be for you. ... "
" ... Very easy setup with features. ... "
" ... It has tons of features. ... "
Comfort
4security, features
+50%
-50%
" ... I should have done my research Before hand. ... "
Print
3pictures, makes, copies
+67%
-33%
" ... It makes copies but it makes lots of copies - like 100 photos turn into a 1000! ... "
" ... Stored all my pictures to view with family and the wife uses the app to save pictures on to her phone to print out. ... "
Picture
3pictures, picture
+67%
-33%
" ... Can you imagine trying to find a picture among 4,000 pictures without being able to search them by name? ... "
" ... Once set up, I had 5 copies of every picture. ... "
Cleaning
3drive
+33%
-67%
" ... I really tried to make it work but then i realized that this product was billed as being dirt-simple to set up and use. ... "
" ... I'm keeping it, though, as I don't trust it to wipe itself to be able to send back, and I can pull the 4tb drive out, rig up a RaspberryPi server, and do all the things I need it to do for a small adder from what I've already invested in this replacement . ... "
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Specifications
Memory
Memory: 4194304 GB
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