Last Updated: June 24, 2020 (Refresh Now)

WD 4TB My Cloud Home Personal Cloud Storage WDBVXC0040HWT NESN White

Last Updated: June 24, 2020 (Refresh Now)
6.0
SCORE
/10
Total Reviews
551
Old Reviews
84
Unverified
219
Spam Test
WARN
4194304 GB
MEMORY

Review Summary - 248 recent, verified reviews

Detailed Mode
Software Platform
 76
app, plex, cloud, download, mycloud
+33%
-67%
comment
" ...  The software is truly awful to use.  ...  "
comment
" ...  You have to set up an account with WD and then download and install the network discovery software on each computer that will be accessing the drive.  ...  "
comment
" ...  Because the desktop app provide functionality to only the Windows Explorer, you can not access the device with any other application. ... WD Backup software wont' recognize it either.  ...  "
comment
" ...  Works fine with my mac, but doesn't respond the traditional way in Windows 10 explorer. ... Make sure to install the WD Discovery app so you can use as a network drive. ... Had to spend way too much time configuring this on Windows.  ...  "
comment
" ...  the hardware is up to WD standards, but the software is pure junk.  ...  "
comment
" ...  Likewise in Windows 10 I've had a few bugs where the device loses all connection and the client application WD-Discovery.  ...  "
comment
" ...  The bad: This device is not an upgraded version of the My Cloud. ... DLNA support has been completely removed. ... DLNA is the whole reason I wanted to purchase a new NAS. ... Yes, you can load and use Plex, but it's a really rough interface and most of my files aren't even recognized. ... WD made a terrible mistake by removing DLNA.  ...  "
comment
" ...  The software is truly awful to use.  ...  "
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Device Compatibility
 68
wd, cloud, nas, mycloud, timemachine
+44%
-56%
comment
" ...  My goal is to setup a share under a specific name using regular windows shares and user management.  ...  "
comment
" ...  There's no local folders sync. ... Everything should go to the Internet and then synced with this device. ... I don't know why WD, that used to create great devices did on this one.  ...  "
comment
" ...  I have 3 WD NAS devices and thought this was an upgrade to their previous My cloud devices. ... I cannot see it on my network and can not use it from my other devices. ... It should not be considered unless you want something for your phone that cannot be used as part of your private network.  ...  "
comment
" ...  If you want to just map the network drive you have to buy the more expensive option.  ...  "
comment
" ...  Spent over two hours on the phone with WD support trying to work through the issues and was nowhere nearer a solution at the end than when I started.  ...  "
comment
" ...  Connected to Level 2 Support, who spent the time asking me the same questions, researching with his colleagues, and directing me back to the online support links.  ...  "
comment
" ...  However, if you use this for anything other than backing up your primary computers, it's pretty much useless, because there is no way to back it up to anything else.  ...  "
comment
" ...  That means if their site is down or I don't have access, I cannot configure my own drive in my own house.  ...  "
Memory
 66
storage, files, backup, wd, hard drive
+61%
-39%
comment
" ...  I use it for cloud storage for smartphone.  ...  "
comment
" ...  I recommend this product to all techies/non techies to use it as a centralized storage for all documents/photos/videos.  ...  "
comment
" ...  I keep a copy of what is on the My Cloud on my PC which has a terabyte hard drive.  ...  "
comment
" ...  I love this drive.  ...  "
comment
" ...  Works perfectly for my home network and the ability to see and store files and photos while away from home is great.  ...  "
comment
" ...  Have been transferring files without issue so far  ...  "
comment
" ...  Great product for the storage  ...  "
comment
" ...  Great drive but transfering files to it from laptop is slowwwwwww .  ...  "
Apps
 45
files, download, wd, cloud, plex
+31%
-69%
comment
" ...  Because the desktop app provide functionality to only the Windows Explorer, you can not access the device with any other application. ... Therefor you are unable to use backup software to backup to another hard drive or location. ... WD Backup software wont' recognize it either.  ...  "
comment
" ...  They now force you to use only the web browser app or the mobile app to share.  ...  "
comment
" ...  Updates made it useless and we have to access shared files online and only able to upload them online as well. ... The app is pointless to say the least. ... I am unable to see the names of my documents only icons.  ...  "
comment
" ...  Make sure to install the WD Discovery app so you can use as a network drive.  ...  "
comment
" ...  Does the job BUT its mobile app is very bad its almost useless you cant open any documents and it doesn't let simply download it to your phone and open it using you're mobile apps  ...  "
comment
" ...  Tech support says the mobile app update is coming but no date as to when that will be. ... But as of now, you can only save documents to the cloud device from the web app on a computer.  ...  "
comment
" ...  The web app offers a way to upload and they have a PC program that auto uploads your files for ease. ... However the PC app wont download on any of my PC's obviously due to an error on there in, which leaves me only 1 options, the web app.  ...  "
comment
" ...  There is no way to download folders from My Cloud Home to a phone.  ...  "
Setup
 42
easy, wd, requires, easy to install, cloud
+69%
-31%
comment
" ...  It was easy to install and setup.  ...  "
comment
" ...  Just a simple setting and works automatically.  ...  "
comment
" ...  If you're looking for a NAS, spend the extra $200 to $300 for a NAS device and do your own NAS coding and configuration.  ...  "
comment
" ...  Setup was pretty simple, getting devices hooked up was easy as well, overall a decent cloud/LAN storage device for home.  ...  "
comment
" ...  I got them and tried setting them up according to directions. ... Directions seemed really easy! ... Plugged in the other and went through setup.  ...  "
comment
" ...  Very easy but lengthy setup.  ...  "
comment
" ...  It was easy to install and setup.  ...  "
comment
" ...  Very easy but lengthy setup.  ...  "
Ease of Use
 39
setup, easy to use, simple, user friendly, easy to install
+95%
-5%
comment
" ...  Very easy set up and accessibility  ...  "
comment
" ...  In the other hand its super easy to use with a pc  ...  "
comment
" ...  Easy to use.  ...  "
comment
" ...  It was easy to install and setup.  ...  "
comment
" ...  It was really easy to setup but it was not as easy to access compared to the older models as it is not setup like a shared drive on the home network but on the cloud server instead.  ...  "
comment
" ...  Just a simple setting and works automatically.  ...  "
comment
" ...  Very easy but lengthy setup.  ...  "
comment
" ...  Was simple and efficient.  ...  "
Ports
 28
network, lan, external, usb, internet
+43%
-57%
comment
" ...  I have several Western Digital external hard drives, and thought it would be great to be able to connect them to this device via a USB hub (as the description/directions say you can) and be able to access those drives from my laptop, tablet, or phone from throughout my house or from anywhere. ... External hard drives connected to the USB are only accessible through the mobile applications  ...  "
comment
" ...  The first was the link provided in the very sparse documentation that comes with the hard drive.  ...  "
comment
" ...  The first was the link provided in the very sparse documentation that comes with the hard drive.  ...  "
comment
" ...  The USB only serves to receive data from another source (like an external HD or camera), but does not allow backing up to an external HD.  ...  "
comment
" ...  The functions are so stripped down to the point that it is little more than an unsecured external drive with a network port.  ...  "
comment
" ...  I can no longer log into the admin panel on my own NAS drive.  ...  "
comment
" ...  I run 8 NAS in my network, from raspberry pi, to pogoplug, to lacie etc.  ...  "
comment
" ...  The functions are so stripped down to the point that it is little more than an unsecured external drive with a network port.  ...  "
Product Reliability
 25
years, months, flashing, died, nas
+16%
-84%
comment
" ...  After using the WD MyCloud service for a month, I suddenly wasn't able to access it.  ...  "
comment
" ...  Worked great for 4 months and then died.  ...  "
comment
" ...  We moved in July of 2018 and when we set it up at our new place it no longer worked.  ...  "
comment
" ...  Do not buy this product they are not reliable.  ...  "
comment
" ...  I have had this thing for about 6 months and no matter what I do it doesn't work well.  ...  "
comment
" ...  I waited over an hour for the flashing to stop, but it was still flashing fast, which support said that means it’s defective. ... Same thing, flashing fast saying it was defective.  ...  "
comment
" ...  This was a replacement for a 2TB MyBookLive which blew out after a few years.  ...  "
comment
" ...  After using the WD MyCloud service for a month, I suddenly wasn't able to access it.  ...  "
Overall performance
 15
large, transfer, painfully, files, write
+33%
-67%
comment
" ...  Mind bogglingly slow!  ...  "
comment
" ...  The drive doesn’t copy everything, freezes, slow and unreliable.  ...  "
comment
" ...  when you have large amount of data, it's slow to transfer into it.  ...  "
comment
" ...  when you have large amount of data, it's slow to transfer into it.  ...  "
comment
" ...  Large image in thumbnails also is painfully slow.  ...  "
comment
" ...  Large image in thumbnails also is painfully slow.  ...  "
comment
" ...  Very slow, software is horrible.  ...  "
comment
" ...  The disk is painfully slow!!!  ...  "
Returns
 14
returning, returned, back, going, unfortunately
-100%
comment
" ...  Unfortunately I am now beyond the return period and am stuck with this piece of junk.  ...  "
comment
" ...  I sent them back immediately.  ...  "
comment
" ...  They asked me to return them.  ...  "
comment
" ...  It looks like I'll have to return it and figure out something else.  ...  "
comment
" ...  Will be returning this unit.  ...  "
comment
" ...  Returning it back  ...  "
comment
" ...  Unfortunately I am now beyond the return period and am stuck with this piece of junk.  ...  "
comment
" ...  I did a return for another one and it did not boot also.  ...  "
Wifi
 13
wifi, network, ip, address, home
+8%
-92%
comment
" ...  Just trying to set a static IP address so I can control access across my network.  ...  "
comment
" ...  Access times on the network seem to be damn slow .  ...  "
comment
" ...  Access times on the network seem to be damn slow .  ...  "
comment
" ...  You need an Internet connection to make it work.  ...  "
comment
" ...  After performing a factory reset, the device would not even obtain an IP address.  ...  "
comment
" ...  So you have to resort to sending them over wifi or open internet.  ...  "
comment
" ...  After performing a factory reset, the device would not even obtain an IP address.  ...  "
comment
" ...  It does not work well as only a network device.  ...  "
Storage
 12
storage, needed, need, better, plenty
+67%
-33%
comment
" ...  Great product for the storage  ...  "
comment
" ...  Love the storage .  ...  "
comment
" ...  I needed more space, so I decided to upgrade.  ...  "
comment
" ...  Plenty of space for all your pictures and movies.  ...  "
comment
" ...  Just needed more storage.  ...  "
comment
" ...  Just needed more storage.  ...  "
comment
" ...  Lots of storage and better than Dropbox where you have to buy more space.  ...  "
comment
" ...  Lots of storage and better than Dropbox where you have to buy more space.  ...  "
Network
 9
home, access, device, lan, external
+67%
-33%
comment
" ...  it is a device that is hardwired into a local network.  ...  "
comment
" ...  it is a device that is hardwired into a local network.  ...  "
Codecs
 8
download
-100%
comment
" ...  You can only Copy the files.  ...  "
comment
" ...  Just play the da%#n file!  ...  "
comment
" ...  you cannot transfer files directly.  ...  "
comment
" ...  you cannot transfer files directly.  ...  "
comment
" ...  I ripped all of my DVDs and BlueRays and compressed them to format mkv H.264.  ...  "
comment
" ...  I ripped all of my DVDs and BlueRays and compressed them to format mkv H.264.  ...  "
comment
" ...  BAD, Not download a folder, or many files,  ...  "
comment
" ...  BAD, Not download a folder, or many files,  ...  "
Price
 8
waste, worth
+13%
-88%
comment
" ...  Not really worth the money  ...  "
comment
" ...  Complete waste of money and time.  ...  "
comment
" ...  Complete waste of money and time.  ...  "
comment
" ...  Waste of money in my opinion.  ...  "
comment
" ...  Waste of money in my opinion.  ...  "
comment
" ...  Can't afford to flush money down the toilet very often.  ...  "
comment
" ...  Can't afford to flush money down the toilet very often.  ...  "
Video Playback
 8
videos, video, tv, well, space
+50%
-50%
comment
" ...  Absolutely will not stream quality video.  ...  "
comment
" ...  Absolutely will not stream quality video.  ...  "
comment
" ...  Apparently it doesn’t work well with videos taken on the iPhone.  ...  "
comment
" ...  Apparently it doesn’t work well with videos taken on the iPhone.  ...  "
Firmware
 7
load, ip, device, address, way
-100%
comment
" ...  And currently there is not way to manually install the latest firmware update on the device.  ...  "
comment
" ...  After performing a factory reset, the device would not even obtain an IP address.  ...  "
comment
" ...  After performing a factory reset, the device would not even obtain an IP address.  ...  "
comment
" ...  You basically have to load an unsupported, after-market firmware on it to make it usable.  ...  "
comment
" ...  You basically have to load an unsupported, after-market firmware on it to make it usable.  ...  "
Features
 7
feature, work, set, even, advanced
+86%
-14%
comment
" ...  Ez to set up and there are videos on YouTube to assist with other added features.  ...  "
comment
" ...  Ez to set up and there are videos on YouTube to assist with other added features.  ...  "
ISP
 6
local, use, device, connection, setup
+33%
-67%
comment
" ...  + Terrible transfer speeds over network  ...  "
comment
" ...  Not for Business or Enterprise network use.  ...  "
comment
" ...  Doesn't work through a VPN connection though  ...  "
comment
" ...  Doesn't work through a VPN connection though  ...  "
Camera
 6
would, recommend, phone, need, back
+50%
-50%
comment
" ...  I cannot access family photos. ... I DO NOT RECOMMEND THIS AND WOULD NEVER WANT THIS TO HAPPEN TO ANYONE WHO VALUES THEIR PHOTOS.  ...  "
comment
" ...  I cannot access family photos. ... I DO NOT RECOMMEND THIS AND WOULD NEVER WANT THIS TO HAPPEN TO ANYONE WHO VALUES THEIR PHOTOS.  ...  "
comment
" ...  I would not recommend this for photos or videos.  ...  "
Sound Quality
 4
use, much, large, impossible, easy to use
+25%
-75%
comment
" ...  Then thought at least I could use it as a music server - the music is all stops and starts because there's so much happening in the background.  ...  "
comment
" ...  Then thought at least I could use it as a music server - the music is all stops and starts because there's so much happening in the background.  ...  "
comment
" ...  If you have a large music collection, that is impossible.  ...  "
Pedometer
 4
troubleshooting, support
-100%
comment
" ...  Contacted Support via email and was directed to the online links to troubleshoot (even though I stated I already executed the basic troubleshooting steps).  ...  "
comment
" ...  Contacted Support via email and was directed to the online links to troubleshoot (even though I stated I already executed the basic troubleshooting steps).  ...  "
comment
" ...  Followed all troubleshooting steps up to resetting the device. ... I emailed support describing my steps, and they verified I had 2 defective units.  ...  "
comment
" ...  Followed all troubleshooting steps up to resetting the device. ... I emailed support describing my steps, and they verified I had 2 defective units.  ...  "
Print Quality
 4
+50%
-50%
comment
" ...  I always kept one of these on hand for use for clients that needed a device to scan to from a MFC printer using SMB.  ...  "
comment
" ...  I always kept one of these on hand for use for clients that needed a device to scan to from a MFC printer using SMB.  ...  "
CD/DVD
 4
cloud, spinning, slow, painfully
+50%
-50%
comment
" ...  The disk is painfully slow!!!  ...  "
Build Quality
 4
easy to use
+100%
comment
" ...  It seems secure enough and it was pretty easy to use.  ...  "
comment
" ...  It seems secure enough and it was pretty easy to use.  ...  "
Volume
 3
loud, large, impossible, collection
-100%
comment
" ...  If you have a large music collection, that is impossible.  ...  "
Resolution
 3
movies, even
+33%
-67%
comment
" ...  I'm streaming hd media 3gig plus per file .  ...  "
comment
" ...  I'm streaming hd media 3gig plus per file .  ...  "

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Specifications

Memory
Memory:  4194304 GB
4194304 GB
MEMORY