Last Updated: September 24, 2020 (Refresh Now)

WD 4TB My Cloud Home Personal Cloud Storage WDBVXC0040HWT NESN White

Last Updated: September 24, 2020 (Refresh Now)
6.0
SCORE
/10
Total Reviews
701
Old Reviews
134
Unverified
257
Spam Test
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4194304 GB
MEMORY

Review Summary - 310 recent, verified reviews

Detailed Mode
Device Compatibility
 82
wd, backup, nas, devices, mobile
+48%
-52%
comment
" ...  Not for Business or Enterprise network use.  ...  "
comment
" ...  So, if it fails you loose all of your data!!!!!  ...  "
comment
" ...  A lot of other people have reviewed this product saying that it is "not a network drive".  ...  "
comment
" ...  I have had other devices and it never happened to me.  ...  "
comment
" ...  If you want to just map the network drive you have to buy the more expensive option.  ...  "
comment
" ...  I've owned many similar devices including others from WD and they get worse with every generation. ... If you try really hard you can find how to enter a support ticket with WD (under category "Other device") but don't expect answers for several days.  ...  "
comment
" ...  Don't buy if you have any desire for a product that plays nice with iTunes or Sonos.  ...  "
comment
" ...  Connected to Level 2 Support, who spent the time asking me the same questions, researching with his colleagues, and directing me back to the online support links.  ...  "
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For Brands, Sellers & Businesses
Software Platform
 81
wd, plex, cloud, account, access
+35%
-65%
comment
" ...  This product has never worked properly, has no software of its own and depends on Windows Backup feature.  ...  "
comment
" ...  I can only get to it through a cloud login.  ...  "
comment
" ...  There is no way to configure this unit unless you create a WD account. ... You can not configure this except through WD website.  ...  "
comment
" ...  The only way you can get access to YOUR files on YOUR nas is to install their proprietary software. ... That software is the only way you can map your nas. ... The only folder you can access without this software, or via the mobile app, is the 'public' folder. ... Their tech support was worthless, they would not help me map it via ip address. ... Others have also said its impossible to map via ip, or host name. ... They have locked down smb to only the public folder somehow. ... This is why this one is so cheap, but dont be fooled, Its not ok. You should not need special software to access your data on a NAS.  ...  "
comment
" ...  The My Cloud Home app is also much more limited than the older generation "My Cloud" app, and doesn't have as many "services" (like doesn't allow back-ups), and also limits the shared of files to two options: 1) you can share read-only files / folders, or 2) you have a single "family" folder that other users can read read & write to.  ...  "
comment
" ...  The bad: This device is not an upgraded version of the My Cloud. ... DLNA support has been completely removed. ... DLNA is the whole reason I wanted to purchase a new NAS. ... Yes, you can load and use Plex, but it's a really rough interface and most of my files aren't even recognized. ... WD made a terrible mistake by removing DLNA.  ...  "
comment
" ...  Mine was restricted to be managed online only - either through creating an account on their MyCloud service or using your mobile apps. ... Their various versions of documentation are ambiguous about whether you should be able to type the IP address of the device in a browser and access a device management application. ... This can't be done with the Windows application (where the drive never is recognized) or using file explorer.  ...  "
comment
" ...  After performing a factory reset, the device would not even obtain an IP address.  ...  "
Memory
 72
storage, files, backup, wd, nas
+58%
-42%
comment
" ...  Great product for the storage  ...  "
comment
" ...  Great drive but transfering files to it from laptop is slowwwwwww .  ...  "
comment
" ...  It was easy to set up, it up loaded nearly 20 GB of data that that I need access to when traveling in minutes. ... I have since up loaded a few other files in the 20-30 GB range that went flawlessly. ... I have tried carrying portable drives and thumb drives, I still do to a point, but this is real piece of mind to know that whatever happens, I can access whatever I need via this sweetie!  ...  "
comment
" ...  The DUO seems nice too having a redundant hard drive storing all my (once, someone else's) cloud information right in my home.  ...  "
comment
" ...  I bought this one For Plex and home storage. ... The one thing i will say is buy a bigger drive than you THINK you need.  ...  "
comment
" ...  With a laptop I wanted a backup solution that didn't require being tethered to an external drive.  ...  "
comment
" ...  I use it for cloud storage for smartphone.  ...  "
comment
" ...  Bought this a couple years ago and I've spent more time fighting both WD tech support and Asturion than actually using my storage.  ...  "
Ease of Use
 47
setup, simple, easy to use, easy to set, user friendly
+91%
-9%
comment
" ...  Easy to use.  ...  "
comment
" ...  So easy to use.  ...  "
comment
" ...  This works way better than the MyCloud I have, its much more stable and very easy to use.  ...  "
comment
" ...  Was simple and efficient.  ...  "
comment
" ...  It was really easy to setup but it was not as easy to access compared to the older models as it is not setup like a shared drive on the home network but on the cloud server instead.  ...  "
comment
" ...  It seems secure enough and it was pretty easy to use.  ...  "
comment
" ...  Just a simple setting and works automatically.  ...  "
comment
" ...  Easy to setup and even easier to use.  ...  "
Apps
 46
files, cloud, wd, mobile app, access
+30%
-70%
comment
" ...  They now force you to use only the web browser app or the mobile app to share.  ...  "
comment
" ...  The only way you can get access to YOUR files on YOUR nas is to install their proprietary software. ... That software is the only way you can map your nas. ... The only folder you can access without this software, or via the mobile app, is the 'public' folder.  ...  "
comment
" ...  There's no local folders sync.  ...  "
comment
" ...  The My Cloud Home app is also much more limited than the older generation "My Cloud" app, and doesn't have as many "services" (like doesn't allow back-ups), and also limits the shared of files to two options: 1) you can share read-only files / folders, or 2) you have a single "family" folder that other users can read read & write to.  ...  "
comment
" ...  This only does folder "Syncing" which means if you accidently delete something it will delete on the MyCloud Home.  ...  "
comment
" ...  Because the desktop app provide functionality to only the Windows Explorer, you can not access the device with any other application. ... Therefor you are unable to use backup software to backup to another hard drive or location. ... WD Backup software wont' recognize it either.  ...  "
comment
" ...  The cloud software interface is pitiful.  ...  "
comment
" ...  The software is truly awful to use.  ...  "
Setup
 39
easy, nas, wd, requires, install
+67%
-33%
comment
" ...  I got them and tried setting them up according to directions. ... Directions seemed really easy! ... Plugged in the other and went through setup.  ...  "
comment
" ...  Good: easy setup, pretty much plug it in and sign up for an account and your good to go.  ...  "
comment
" ...  Unlike the previous NAS drives this one was easy to install and works without glitches.  ...  "
comment
" ...  The good: Set up was super easy.  ...  "
comment
" ...  If you're looking for a NAS, spend the extra $200 to $300 for a NAS device and do your own NAS coding and configuration.  ...  "
comment
" ...  Just a simple setting and works automatically.  ...  "
comment
" ...  easy to install, and easy to use  ...  "
comment
" ...  It was easy to install and setup.  ...  "
Product Reliability
 36
months, years, flashing, information, died
+11%
-89%
comment
" ...  - Product is totally unreliable  ...  "
comment
" ...  Never worked well then died after a few months for no reason.  ...  "
comment
" ...  Total piece of junk.  ...  "
comment
" ...  It arrived on July 29 and worked fine, until August 10th. ... but, my next problem that I anticipate is that the drive I have while inoperative has my life on it.  ...  "
comment
" ...  Never worked well then died after a few months for no reason.  ...  "
comment
" ...  I waited over an hour for the flashing to stop, but it was still flashing fast, which support said that means it’s defective. ... Same thing, flashing fast saying it was defective.  ...  "
comment
" ...  After using the WD MyCloud service for a month, I suddenly wasn't able to access it.  ...  "
comment
" ...  This was a replacement for a 2TB MyBookLive which blew out after a few years.  ...  "
Ports
 34
network, usb, files, lan, internet
+35%
-65%
comment
" ...  The first was the link provided in the very sparse documentation that comes with the hard drive.  ...  "
comment
" ...  I tried 3 different computers in the home, 2 of which have a wired connection to the network and still no luck.  ...  "
comment
" ...  I've had problems with speed with simple copy operations slowing down my 2019 MacBook Pro with a 1 GbE wired connector.  ...  "
comment
" ...  30 minutes to copy over a 300mb folder from one computer to the other using this hd which is in my network, wired connected.  ...  "
comment
" ...  Slower than my portable drive plugged into my router.  ...  "
comment
" ...  The functions are so stripped down to the point that it is little more than an unsecured external drive with a network port.  ...  "
comment
" ...  I bought this expecting to plug it into my wifi and backup.  ...  "
comment
" ...  - using the ethernet cable same issues, also it doesn't let you connect directly.  ...  "
Returns
 18
returned, returning, back, one, new
-100%
comment
" ...  I have requested that it be returned  ...  "
comment
" ...  I sent them back immediately.  ...  "
comment
" ...  They asked me to return them.  ...  "
comment
" ...  It looks like I'll have to return it and figure out something else.  ...  "
comment
" ...  Will be returning this unit.  ...  "
comment
" ...  I deleted everything and packaged it up for return.  ...  "
comment
" ...  I sent it back.  ...  "
comment
" ...  I would have returned it to Amazon but I was under a deadline. ... I ended up buying a new one at Best Buy to meet the deadline.  ...  "
Overall performance
 16
transfer, good, speed, processing, large
+50%
-50%
comment
" ...  When you copy files from one unit to another, the transfer speed is horribly slow :-(  ...  "
comment
" ...  Mind bogglingly slow!  ...  "
comment
" ...  The drive doesn’t copy everything, freezes, slow and unreliable.  ...  "
comment
" ...  when you have large amount of data, it's slow to transfer into it.  ...  "
comment
" ...  when you have large amount of data, it's slow to transfer into it.  ...  "
Price
 12
waste, price, worth, waste your money, save
+25%
-75%
comment
" ...  Can't afford to flush money down the toilet very often.  ...  "
comment
" ...  It that's your purpose, DO NOT waste your money on this.  ...  "
comment
" ...  Waisted my money.  ...  "
comment
" ...  Waste of money in my opinion.  ...  "
comment
" ...  Can't afford to flush money down the toilet very often.  ...  "
comment
" ...  Complete waste of money and time.  ...  "
comment
" ...  Not really worth the money  ...  "
comment
" ...  Waste of money in my opinion.  ...  "
Storage
 12
storage, needed, need, better, plenty
+67%
-33%
comment
" ...  Great product for the storage  ...  "
comment
" ...  Love the storage .  ...  "
comment
" ...  I needed more space, so I decided to upgrade.  ...  "
comment
" ...  Plenty of space for all your pictures and movies.  ...  "
comment
" ...  Just needed more storage.  ...  "
comment
" ...  Just needed more storage.  ...  "
comment
" ...  Lots of storage and better than Dropbox where you have to buy more space.  ...  "
comment
" ...  Lots of storage and better than Dropbox where you have to buy more space.  ...  "
Wifi
 10
ip, address, access, wifi, device
+20%
-80%
comment
" ...  It does not work well as only a network device.  ...  "
comment
" ...  You need an Internet connection to make it work.  ...  "
comment
" ...  After performing a factory reset, the device would not even obtain an IP address.  ...  "
comment
" ...  After performing a factory reset, the device would not even obtain an IP address.  ...  "
comment
" ...  So you have to resort to sending them over wifi or open internet.  ...  "
comment
" ...  So you have to resort to sending them over wifi or open internet.  ...  "
comment
" ...  Just trying to set a static IP address so I can control access across my network.  ...  "
comment
" ...  Just trying to set a static IP address so I can control access across my network.  ...  "
Network
 10
home, device, networks, local, item
+40%
-60%
comment
" ...  This lost its connection, multiple times, but except for the last time it went, I was able to reconnect, even if it meant it had to do a complete backup.  ...  "
comment
" ...  This is a small computer that you are adding to your network.  ...  "
comment
" ...  + Terrible transfer speeds over network ... This is probably due to some bottleneck in my home network, but don't expect to have great performance from this device out of the box, without upgrading your home network.  ...  "
comment
" ...  Item is seen on computer and CMD but can not get it to see on network.  ...  "
comment
" ...  That means if their site is down or I don't have access, I cannot configure my own drive in my own house.  ...  "
comment
" ...  I have several WD network storage devices. ... It does not work well as only a network device.  ...  "
Video Playback
 7
movies, well, videos, tv, space
+43%
-57%
comment
" ...  Absolutely will not stream quality video.  ...  "
comment
" ...  Absolutely will not stream quality video.  ...  "
comment
" ...  Apparently it doesn’t work well with videos taken on the iPhone.  ...  "
comment
" ...  Apparently it doesn’t work well with videos taken on the iPhone.  ...  "
Firmware
 6
load, ip, device, address, way
-100%
comment
" ...  It seems a lot of people with similar issue after a firmware upgrade late June/20.  ...  "
comment
" ...  And currently there is not way to manually install the latest firmware update on the device.  ...  "
comment
" ...  After performing a factory reset, the device would not even obtain an IP address.  ...  "
comment
" ...  After performing a factory reset, the device would not even obtain an IP address.  ...  "
comment
" ...  You basically have to load an unsupported, after-market firmware on it to make it usable.  ...  "
comment
" ...  You basically have to load an unsupported, after-market firmware on it to make it usable.  ...  "
Marketplace
 6
letterhead, amazon, worst, thank, purchasing
+17%
-83%
comment
" ...  This time I was told I need to provide the explanation on my company letterhead. ... So, again submitted the response on letterhead.  ...  "
comment
" ...  I've bought this product in Dec, 2017.  ...  "
comment
" ...  First one was Dead on arrival.  ...  "
comment
" ...  This is by far the worst of the worst experiences I've ever had purchasing anything on Amazon and I've been a member since 2010.  ...  "
comment
" ...  you loose all your photos and videos, unless you keep the original location.  ...  "
ISP
 6
local, use, lan, internet, device
+50%
-50%
comment
" ...  + Terrible transfer speeds over network  ...  "
comment
" ...  My intent was to use this product on my local lan as well as from the internet. ... Access via SAMBA has a limited number of concurrent connections )5?)  ...  "
comment
" ...  Not for Business or Enterprise network use.  ...  "
USB
 6
drive, backup, hard, files, external
+17%
-83%
comment
" ...  The device will recognize the USB drive but will only give you a message asking you if you want to copy all the files to/from the USB drive.  ...  "
comment
" ...  Make sure you back up on another drive though, as you cannot access the files through the USB.  ...  "
comment
" ...  Get yourself a standard external hard drive instead.  ...  "
comment
" ...  Unlike their other product, there is no option to backup to a USB attached drive or any location. ... This is a critical problem as when the hard drive fails.  ...  "
comment
" ...  External hard drives connected to the USB are only accessible through the mobile applications  ...  "
Camera
 6
pictures, phone, would, recommend, back
+67%
-33%
comment
" ...  If you want to save your pictures and video this is your device.  ...  "
comment
" ...  I love having all my photos available from my phone all the time.  ...  "
comment
" ...  Save photos and release phone space  ...  "
comment
" ...  Save photos and release phone space  ...  "
Features
 5
feature, work, light, even, basic
+80%
-20%
Codecs
 4
-100%
comment
" ...  You can only Copy the files.  ...  "
comment
" ...  Just play the da%#n file!  ...  "
comment
" ...  you cannot transfer files directly.  ...  "
comment
" ...  you cannot transfer files directly.  ...  "
Pedometer
 4
troubleshooting, support
-100%
comment
" ...  Contacted Support via email and was directed to the online links to troubleshoot (even though I stated I already executed the basic troubleshooting steps).  ...  "
comment
" ...  Contacted Support via email and was directed to the online links to troubleshoot (even though I stated I already executed the basic troubleshooting steps).  ...  "
comment
" ...  Followed all troubleshooting steps up to resetting the device. ... I emailed support describing my steps, and they verified I had 2 defective units.  ...  "
comment
" ...  Followed all troubleshooting steps up to resetting the device. ... I emailed support describing my steps, and they verified I had 2 defective units.  ...  "
Delivery
 4
+50%
-50%
comment
" ...  Right from box was defected  ...  "
comment
" ...  First one was Dead on arrival.  ...  "
Internet
 4
use, download, speed, slow, setup
+25%
-75%
comment
" ...  If there is no way to access the data you have saved on it even without the internet this is no worth the almost 200 I spent on it.  ...  "
Controls
 3
-100%
comment
" ...  Tried to manually enter product key.  ...  "
comment
" ...  this is out of control.  ...  "
comment
" ...  But it won't play the media properly.  ...  "
Resolution
 3
movies, even
+33%
-67%
comment
" ...  I'm streaming hd media 3gig plus per file .  ...  "
comment
" ...  I'm streaming hd media 3gig plus per file .  ...  "
Lagging
 3
processing
-100%
comment
" ...  Lockups and processing problems abounded.  ...  "
comment
" ...  Freezes up most of the time.  ...  "

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Specifications

Memory
Memory:  4194304 GB
4194304 GB
MEMORY