Last Updated: August 14, 2019 (Refresh Now)

Samsung Galaxy Note9 N960U 128GB Unlocked 4G LTE Phone w Dual 12MP Camera Midnight Black Renewed

Last Updated: August 14, 2019 (Refresh Now)
7.8
SCORE
/10
Total Reviews
397
Old Reviews
0
Unverified
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Review Summary - 379 recent, verified reviews

Detailed Mode
Device Compatibility
 85
unlocked, sprint, mobile, love this phone, verizon
+71%
-29%
comment
" ...  I just received the phone today.  ...  "
comment
" ...  My wife loves her new phone.  ...  "
comment
" ...  Love the phone  ...  "
comment
" ...  My granddaughters phone  ...  "
comment
" ...  A must for phone owners.  ...  "
comment
" ...  I love Samsung phones.  ...  "
comment
" ...  Love this phone  ...  "
comment
" ...  Love this phone! ... If you buy this phone you won't regret it.  ...  "
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For Brands, Sellers & Businesses
Software Platform
 39
samsung, apps, factory unlocked, phone, sprint
+36%
-64%
comment
" ...  Purchased a factory unlocked phone, and received a at&t locked phone.  ...  "
comment
" ...  It has sprint apps that I can not disable on it. ... The phone dose not work correctly because of these Sprint apps.  ...  "
comment
" ...  However, it was indicated by the technicians that flash firmware would have to be downloaded on unlocked phones.  ...  "
comment
" ...  However, it is not unlocked.  ...  "
comment
" ...  I received my phone and it flashed a Spectrum logo and asked for a network unlock code.  ...  "
comment
" ...  Samsung will not let you uninstall Bixby. ... They only (recently) give you the option of assigning the button to another app, but not an option that just does nothing if you push. ... Since I can't set it to do nothing - whatever app you remapped to takes over and the screen you were on is gone. ... Bixby is no where near as good as Google or Alexa, can't do all the things G or A can do, but they try to force you to use it. ... Some of my other complaints I think are Android Pie's fault so I won't mention those. ... So they haven't learned yet and this will be my last Samsung Phone. ... You pay this much for a phone it would be nice if you get to decide how you want to use it and what apps you want to use.  ...  "
comment
" ...  It does work but has limited access to the mobile bands that Tmobile uses in the US.  ...  "
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" ...  IT IS NOT A FACTORY UNLOCKED MODEL.  ...  "
Product Reliability
 39
phone, worked, months, far, problems
+85%
-15%
comment
" ...  Phones are working perfectly so far.  ...  "
comment
" ...  I have had it a few weeks now and it is working just as it should with my Verizon plan.  ...  "
comment
" ...  It came in two days and so far I've had ZERO problems!!  ...  "
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" ...  So far it is working flawlessly.  ...  "
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" ...  They have been working perfectly with Verizon!!!  ...  "
comment
" ...  Up until now 1/12/2019 everything has worked just fine.  ...  "
comment
" ...  I had a note 3 for many, many years.  ...  "
comment
" ...  Fortunately, my unit came without any such issues. ... As a longtime Note user, I can appreciate how much the brand evolved over the years.  ...  "
Battery Life
 39
battery life, life, charge, phone, charger
+79%
-21%
comment
" ...  I had the phone for over a month now and battery holds up really well.  ...  "
comment
" ...  It has good battery life  ...  "
comment
" ...  The battery life was horrible and Samsung pushes an incredible amount of bloatware at you. ... The Note 9 in my experience has been everything that the Note 8 was not - durable, long battery life, fast processing, great photo quality etc.  ...  "
comment
" ...  I like everything about it, especially the battery life.  ...  "
comment
" ...  Speed, responsiveness, and battery life are all awesome. ... Easily handles a full day of heavy usage without charge.  ...  "
comment
" ...  This phone really has it all and the battery life to match.  ...  "
comment
" ...  Use it for gaming and battery drains fast  ...  "
comment
" ...  The phone arrived basically new with no issues and the battery life is insane!  ...  "
Charging
 36
charge, came, samsung, included, battery
+69%
-31%
comment
" ...  but I have had no problems, no errors, glitches and the battery lasts for at least four days before a charge.  ...  "
comment
" ...  Note 9 arrived in generic box with fast-charger and ear-buds.  ...  "
comment
" ...  Phone came in looking practically new, charger felt like a cheap replacement, but luckily I already had a fast charger.  ...  "
comment
" ...  only gripe I have is the fast charge power brick is defective but I planned on buying a wireless charger anyhow so I guess it is what it is .  ...  "
comment
" ...  Came with a name brand charger block and cord!!!  ...  "
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" ...  I have to charge it every night.  ...  "
comment
" ...  Phone is good but delivered non-Samsumg charger and Smartswitch gender was not included.  ...  "
comment
" ...  It came with the Sim tool and pen tool as well as a Samsung fast charging block and cable.  ...  "
Price
 29
phone, worth, new, money, value
+97%
-3%
comment
" ...  Great for the price  ...  "
comment
" ...  Looks like a new phone, at a significantly reduced price.  ...  "
comment
" ...  Well worth every penny.  ...  "
comment
" ...  For this price I think it was worth every penny.  ...  "
comment
" ...  Phone is as advertised, love it for a good price!  ...  "
comment
" ...  But at its price point, it should be perfect.  ...  "
comment
" ...  Overall, I am happy with my purchase, especially considering the price.  ...  "
comment
" ...  This was by far the best bang for my buck!  ...  "
Marketplace
 28
amazon, deals, contacted, renewed, original
+71%
-29%
comment
" ...  I will definitely use Amazon's Renewed electronics again.  ...  "
comment
" ...  Bought an Amazon renewed note 9.  ...  "
comment
" ...  Product came as advertised!  ...  "
comment
" ...  A big thumbs up to the seller and a thanks to them for doing me an awesome deal.  ...  "
comment
" ...  The company that mine came from "Electronic Deals" was outstanding.  ...  "
comment
" ...  Everything came as described and expected.  ...  "
comment
" ...  I just ordered a 2nd one!!  ...  "
comment
" ...  Looked new and came with all original equipment.  ...  "
SIM
 26
sim, verizon, popped, phone, unlocked
+77%
-23%
comment
" ...  I was able to use my H2O Wireless sim without any issues.  ...  "
comment
" ...  I was hesitant but the phone is in excellent condition, brand new, all accesories included, tested with 2 sim cards from different companies and countries, works perfectly fine.  ...  "
comment
" ...  I went got a Verizon sim and it came up.  ...  "
comment
" ...  Phone charger, SPen, Sim card tool, and the phone looks brand new! ... Popped my sim card in and rocked on with no trouble.  ...  "
comment
" ...  It is factory unlocked as stated & I had no issues putting my straighttalk sim card in.  ...  "
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" ...  As stated in the title the phone is unlocked and mine worked just fine, I just popped my sim card in and got on with setting up the phone.  ...  "
comment
" ...  Setup was easy but we did need to get a new nano sim card as her old phone was a mini sim.  ...  "
comment
" ...  It is unlocked to your carrier after inserting your sim.  ...  "
Screen Protection
 22
scratches, scratch, phone, screen protector, noticeable
+41%
-59%
comment
" ...  The screen Touch is not working am so disappoint with the phone can I know what can amazon can do for me they will refun my money or they will refund me a phone because I have only one month on board and then am going on vacation I need an answer as soon as possible  ...  "
comment
" ...  Phone has a yellow tint  ...  "
comment
" ...  There is a scratch on the screen.  ...  "
comment
" ...  Screen unresponsive at times  ...  "
comment
" ...  It was badly scratched all along the left edge of the phone.  ...  "
comment
" ...  Also, the screen had two scratches.  ...  "
comment
" ...  Comes with certified refurbished note, screen was a little used and the back had only one minor scratch.  ...  "
comment
" ...  Sadly i only niced the scraches on the screen after i gave away my old phone! ... I had a case and glass screen protector ready before i bought the phone, and applied right after unboxing it, so no i did not scratch it during use! ... I noticed the scraches while i was cleaning the fingerprints on the Screen protector, i even removed the glass screen protector thinking it was like hair in between.  ...  "
Display Clarity
 20
display, phone, scratch, scratches, use
+60%
-40%
comment
" ...  The screen was perfect and there was just one small scratch at one corner of the phone.  ...  "
comment
" ...  Battery, screen, plus a s-pen which I use for pausing and playing videos w/o touching the phones, and for the overall price is a definite deal.  ...  "
comment
" ...  I chose the Note 9 because I wanted a larger display and did not want to switch to wireless ear phones (HTC 12).  ...  "
comment
" ...  Honestly it looks exactly like in the picture the screen and the phone both look amazing and I can't believe I got away with it for 600$ super win.  ...  "
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" ...  Camera is the best feature, the streamlined built in apps are a bonus, screen is sensitive but can be adjusted.  ...  "
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" ...  I really like the size of the screen and all of its functions.  ...  "
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" ...  Only thing I could complain about is the phone screens durability.  ...  "
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" ...  incredibly fast awesome screen, refurbished, but I cannot tell the difference.  ...  "
Returns
 17
returning, returned, phone, one, full refund
+29%
-71%
comment
" ...  I want to refund or exchange the item  ...  "
comment
" ...  I'm sending it back.  ...  "
comment
" ...  I am returning for full refund  ...  "
comment
" ...  Here I am yet again returning another phone due to incompatibility.  ...  "
comment
" ...  After having several other problems where I had to return my phone, I finally got one only to find it was locket to AT&T.  ...  "
comment
" ...  Have to return it!  ...  "
comment
" ...  Very disappointed, will be sending back for a full refund  ...  "
comment
" ...  I returned the phone. ... The seller gave me a full refund and an additional $30 for my troubles.  ...  "
Build Quality
 16
phone, pen, scratch, durable, dropped
+81%
-19%
comment
" ...  The phone looks brand new without a scratch.  ...  "
comment
" ...  Great phone, just like new a lot better than buying from a retailer, very happy with it works great, and didn't break the bank.  ...  "
comment
" ...  It had no scratches or other issues.  ...  "
comment
" ...  Build and quality are the best.  ...  "
comment
" ...  GOD DAMN not a single scratch, scuff mark anywhere.  ...  "
comment
" ...  Very durable (already dropped it).  ...  "
comment
" ...  No scratches or any marks on the phone it really looks brand new.  ...  "
comment
" ...  So i dropped my cellto the ground and the pen shot out into 2 pieces  ...  "
Design
 14
phone, new, brand, looks brand new, like
+100%
comment
" ...  Look completely brand new.  ...  "
comment
" ...  Awesome phone, looks brand new.  ...  "
comment
" ...  Everything looks and feel just as new.  ...  "
comment
" ...  Looked and felt  ...  "
comment
" ...  Looks and feels brand new.  ...  "
comment
" ...  The phone is beautiful.  ...  "
comment
" ...  The phone looks impressively brand new.  ...  "
comment
" ...  Very happy with it, looks almost brand new.  ...  "
Delivery
 12
phone, box, arrived, new, like
+83%
-17%
comment
" ...  Arrived on time.  ...  "
comment
" ...  The phone came in good condition.  ...  "
comment
" ...  Delivery was properly done.  ...  "
comment
" ...  Overall good condition.  ...  "
comment
" ...  Phone arrived as ordered.  ...  "
comment
" ...  This product was in excellent condition( looked like new).  ...  "
comment
" ...  Received 5/31/19.  ...  "
comment
" ...  It came in excellent condition. ... Also arrived very fast!  ...  "
Call quality
 11
calls, make, locked, verizon, sprint
+36%
-64%
comment
" ...  I was really upset that I had to do a lot of phone calls to find out that I couldn't use it.  ...  "
comment
" ...  This phone is locked by AT&T.  ...  "
comment
" ...  If you are struggling to make the leap and do nothing more than make calls, text your grandchildren cryptic half messages that make them worried you're having a stroke, and play mahjong on Tuesday's, might want to find another phone.  ...  "
comment
" ...  This device was defective so beware of renew Could not hear the other person annd it cut off on phone calls  ...  "
comment
" ...  Locked to sprint is what the thinking of at&t, and straight talk is.  ...  "
comment
" ...  Really frustrating as everyone just kept telling me to call the other guy.  ...  "
comment
" ...  Ths reasoning is I did not buy the phone from Verizon so they lie to get you to buy a phone off of them, and if I went to a store and explained the situation that the phone would get activated .  ...  "
ISP
 10
working, work, use, tmobile, sprint
+50%
-50%
comment
" ...  It was in fact locked to Verizon.  ...  "
comment
" ...  My carrier can not activate it!  ...  "
comment
" ...  I tried to use it for a month on Tmobile.  ...  "
comment
" ...  It's locked to SPRINT.  ...  "
Data reception
 9
verizon, mobile, phone, network, lte
+56%
-44%
comment
" ...  It's truly unlocked, tried both GSM and cdma services and checks out .  ...  "
comment
" ...  Mobile hotspot works great too, which I have found to be an issue with unlocked phones on tmobile.  ...  "
comment
" ...  Connected without issue to Google Fi network with a new sim card.  ...  "
comment
" ...  the phone i received worked perfectly with cdma and gsm.  ...  "
comment
" ...  Using with T-Mobile getting 4g LTE excellent even in places I was getting good cell service this note Note 9 is great.  ...  "
Defective Delivery
 8
phone, scratches, good, visible, damaged
+88%
-13%
comment
" ...  For being a refurb, the phone was in very good condition.  ...  "
comment
" ...  Good condition, no visible defects.  ...  "
comment
" ...  The phone came in good condition.  ...  "
comment
" ...  Phone was in very good condition without any visible damages.  ...  "
comment
" ...  The phone is in pristine condition, not a single scratch.  ...  "
comment
" ...  Phone is in great condition, no scratches or scuffs at all!  ...  "
Comfort
 8
phone, like, hand, feels, pen
+63%
-38%
comment
" ...  I have problems with my joints and hands so stylus is important for me to reduce hand strain.  ...  "
comment
" ...  Feels so good in hand.  ...  "
comment
" ...  This phone arrived in perfect shape.  ...  "
comment
" ...  A refurbished Note 9 enabled me to purchase the device at a comfortable price.  ...  "
As Gift
 6
christmas, bought
+83%
-17%
comment
" ...  Used for a gift  ...  "
comment
" ...  Bought as a gift for hubby.  ...  "
comment
" ...  This was a gift for my son.  ...  "
comment
" ...  It was a gift for a friend, he like it.  ...  "
comment
" ...  I love this phone it was a Christmas present from my wife I was able to get my old Samsung moved over to my new note (9 it works great on straight talk.  ...  "
Apps
 6
app, phone, samsung, sprint, mobile
+50%
-50%
comment
" ...  It has sprint apps that I can not disable on it. ... The phone dose not work correctly because of these Sprint apps.  ...  "
comment
" ...  They only (recently) give you the option of assigning the button to another app, but not an option that just does nothing if you push. ... Since I can't set it to do nothing - whatever app you remapped to takes over and the screen you were on is gone. ... Bixby is no where near as good as Google or Alexa, can't do all the things G or A can do, but they try to force you to use it. ... You pay this much for a phone it would be nice if you get to decide how you want to use it and what apps you want to use.  ...  "
Features
 6
phone, far
+100%
comment
" ...  They are dependable with all the features you want.  ...  "
comment
" ...  Still have a lot to learn about new and improved functions.  ...  "
comment
" ...  As far as the phone features goes, I think it's the best phone on the market right now.  ...  "
comment
" ...  Features are unbelievable.  ...  "
comment
" ...  Overall I love the phone and its great features.  ...  "
comment
" ...  Of course there are certain features that I miss from my iPhone but so far the Note 9 has enough of its own features to make me become a convert.  ...  "
Fit
 5
bottom, case, wrap, tiny, still
+60%
-40%
comment
" ...  Phone has held up for a few months now and is still going strong with more than regular use.  ...  "
comment
" ...  You need an otterbox to protect this baby.  ...  "
comment
" ...  It came in a box with bubble wrap around the phone (thin) and a charger in bag with lots of room for the phone to bang around in the box.  ...  "
Ease of Use
 4
+100%
comment
" ...  Easy switch to my carrier  ...  "
comment
" ...  Easier to use.  ...  "
comment
" ...  How easy it was to learn how to use  ...  "
comment
" ...  Easy to set up if you have a gmail account.  ...  "
Controls
 4
button, bixby, tap, side, deal
+50%
-50%
comment
" ...  The volume button did not work properly and this was to be my dream phone.  ...  "
comment
" ...  The Bixby button. ... The physical button on the side, in the middle. ... So normally if you hit the volume key by mistake (which is less likely since it's higher) then no big deal if your volume goes up or down 2 percent from one wrong tap. ... They only (recently) give you the option of assigning the button to another app, but not an option that just does nothing if you push. ... And if you double tap (thinking you are changing the volume) it will STILL open Bixby full screen regardless of what you remapped to.  ...  "
Memory
 4
phone, life, battery, awesome
+75%
-25%
comment
" ...  Just what I needed, more memory.  ...  "
Overall performance
 4
battery life
+100%
comment
" ...  Its fast and awesome  ...  "
comment
" ...  Speed, responsiveness, and battery life are all awesome.  ...  "
Headphones
 4
without, earphones, come, usb, jack
+25%
-75%
comment
" ...  The headphone jack on the bottom means I have to hold phone upside down so the jack doesn't get in the way/bent over.  ...  "
comment
" ...  It didn't come in the original box, didn't come with the adapter to micro USB and it didn't come with earphones  ...  "
comment
" ...  Just no AKG headphones but I have some from my samsung Galaxy S9 +.  ...  "
Cables
 4
samsung, cord, cable, included, generic
+100%
comment
" ...  It had a Samsung charger and generic cable, no headphones, but since I wouldn't use it and I wasn't sure if it was supposed to I won't complain.  ...  "
comment
" ...  and will order a new factory cable so I can eliminate those as the cause.  ...  "
comment
" ...  Came with a name brand charger block and cord!!!  ...  "
comment
" ...  Recommended buying from this seller same charger and cord you would get from buying one from Samsung.  ...  "
Product As Described
 4
+100%
comment
" ...  Product came as advertised!  ...  "
comment
" ...  Perfect, as described.  ...  "
comment
" ...  Product is just as described.  ...  "
comment
" ...  Everything came as described and expected.  ...  "
Cleaning
 4
screen protector, screen, scratched, scraches
+50%
-50%
comment
" ...  The screen was a scratched up mess.  ...  "
comment
" ...  I noticed the scraches while i was cleaning the fingerprints on the Screen protector, i even removed the glass screen protector thinking it was like hair in between.  ...  "
Gaming
 3
battery
+100%
comment
" ...  Use it for gaming and battery drains fast  ...  "
comment
" ...  It is fast, responsive, battery life is good (so long as you are not playing a game).  ...  "
comment
" ...  I'm not a gamer so I can not tell you about the game quality but for watching movies and camera it is far the best phone I have owned for this.  ...  "
For Kids
 3
happy, excellent, daughter
+67%
-33%
comment
" ...  My daughter Loves it she is very happy and very excellent phone I give it a 10000% excellent I am thinking to get one for my mom and my self thank u so much to make my daughter very happy  ...  "
comment
" ...  Got this for Grandson. ... But it keeps my grandson busy.  ...  "
Touch Sensitivity
 3
-100%
comment
" ...  Especially my unit, the touch screen didn’t respond very very on the top right.  ...  "
comment
" ...  Screen unresponsive at times  ...  "
Wifi
 3
would, wifi, phone, model, compatible
-100%
comment
" ...  WIFI calling or visual voicemail doesn't work with AT&T.  ...  "
comment
" ...  Love the Galaxy Note 9 but I had to return this phone because it does not have WiFi calling. ... It was compatible with Verizon like it advertised but apparently the model N960u1 is not compatible with WiFi calling. ... It was suggested that the model N960u would be compatible with WiFi calling but since I can't check it before I buy it, I won't be buying factory unlocked again.  ...  "
Storage
 3
bloatware
+67%
-33%
comment
" ...  I'll figure out a way to use up all the space, but right now it's damn roomy.  ...  "
comment
" ...  Can't figure out what's using all that storage out there box  ...  "
Size
 3
+100%
comment
" ...  It is a fantastic phone, basically a little computer in your pocket.  ...  "
comment
" ...  I love the size and stylus.  ...  "
comment
" ...  I had a few small worries .  ...  "

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Specifications

No specs available.